I would not recommend buying a car from here. Customer service is in need of an overhaul. Office staff does not return calls nor complete paperwork in a timely matter to have registration completed or resolve issues. In my opinion the sales personal is just in it for their own pleasure of lining their pockets and not really concerned about their costumers. Sad that money is always at the heart of pushing cars and not looking for loyal customers. I rate them at a zero in ever returning to them for future purchases or recommending Werner Kia of Tallahassee to anyone. read more

If I could give a negative 100 I would Kia and their young men and women should be ashamed of themselves on how they treat people while getting a car. As a car dealership you should be trained to deal with all walks of life when people are trying to find a vehicle to fit their needs and their families needs my family and I came in to to buy a vehicle and the first day everything was great positive energy great feedback yet when the the circumstances changed the claws came out everyone that was happy and beautiful to work with on the first day turned malicious and Malice towards my family and I ,Not only did they disrespect us and disregard the fact that we spent all our time trying to get a car with them they siphon the gas out of our trade in!! As well as they would not allow us to trade in the car for Kelley Blue book value. This is not a place I would recommend for anyone that is in an emergency need of a car. now if you are looking for a car on your leisure that is fine. but disrespect and disregard for people their time and their things is a low move. I will have my colleagues and myself back at Kia Warner for further investigation . And Injustice to one is an injustice to all. read more

Incredibly unprofessional staff, condescending men making appointments. Kept the car for 6 days before any contact was made despite messages left every day asking for an update. Ended with them doing nothing for the car, and just picking it up to take somewhere else after a WEEK read more

This establishment is a joke. The finance manager argued with me that my credit was 200 points lower than what credit karma was showing. The finance manager got very rude with me and informed me that I was being hostile. News flash, as a person currently battling terminal cancer I've seen more pain and suffering than you can ever imagine. To be humiliated and belittled by someone who believes a piece of paper over a customer is pretty crappy to say the least. I will never do business with Kia again. EVER. Stay away! I received a pre qualification of 40,000 and it showed my credit score being in the 600's. This is a bait to get you in the door. The customer service was incomparable until finance become involved. The rudest that I have ever been treated. read more

I want to add to my review they did fix my car the right way and it is running good now. Sorry I was just upset my sister just died and my heart was broken. But I can say Kathleen was nice and bought me a salad and the manger Brian did get me a nice rental and he said he gave me two free oil change at kia. But that $217 I had to pay hurt me cause I am a poor widow living on a fix income from my late husband from the VA God Bless you all and sorry I got upset read more

I recently went to look at a potential lease on the sportage and I was helped by a very nice sales associate, I made i clear that I was not in the position to lease a car that day and I was just obtaining prices for comparative shopping, after showing me the most expensive sportage they allowed me to test drive, after that the financial associate presented a form with pricing on it for the lease, he was very abrupt and pushy trying to everything he could to get me into a car, when I told him that I made it clear that I was just looking he snatched the paper from the desk and told me that this was just a mere conversation and the numbers mean nothing, as he was walking away from across the sales room he shouted" come back when you are serious about leasing a vehicle" he did this in front of a full sales room and other associates, he made me feel like he was annoyed to just do his job. very poor customer service. I do not recommend you lease or purchase a vehicle from them any time soon. read more

Amazing dealership! Very considerate and pay attention to detail. They could not have been nicer about my short wait on an oil change. Top notch customer service! I came in for the great holiday deal they had on an oil change, and could not be happier. The complimentary​ car wash was better than any I've​ ever paid for. I will never go anywhere else again for any of my service needs. read more

Typical car dealership practices going on. Pressuring customers by surrounding them with sales consultants , not being totally honest about prices, and coming up with excuses on why we can't receive our paperwork. They told us they were really busy(on a Saturday, with plenty of associates there) to give us the paperwork, which we had just done a day prior. REALLY DISAPPOINTED on how "new management" has handled our situation. read more

In our experience, the salesman man Michael was good. The manager, Marcos Ortiz, was shifty and snarky. We came in Saturday, test drove a couple cars and got "out the door prices" for each. Monday we decided on one, the paperwork is sent to me at almost $2,000 more than what we were told saturday. The paperwork said discount of a certain amount (minus sign in front of the actual number amount), when it was actually added and taxed to add up to the difference of the out the door price we were originally told. I was told that's the way their system puts it in. I wanted them to honor what we were told Saturday and was told " we don't have money just lying around ". I'll be cutting a check elsewhere, maybe even a different Kia dealership. read more

I called and spoke to Amanda last Tuesday she gave me s price on a part I needed and made me a appointment for 10:00 am on Sat morning I got there no one in site so I walked around and found a man who said he would take care of me . So he said there is a 3 to 3 he wait I told him I had a appointment at 10:00 he said that just for people so they don't walk in the wait is 3 to 4 hrs I said I am from mayo,Florida and I can't leave and some back it's to far. He said it's your Choice . So I said I guess I can wait he was not budging so he said something about the price I said oh no Amanda already quoted me a price so I told him to look and he did say around the amount so I told him to go ahead he said well you have come so far I will move you up a couple people and then processed to cough in my face!I had problems with this dealer before and I promise you I will never come back not would I recommend this dealer to any one hey how about all you sales people sitting up in the air conditioning help the fellow in the back. And where was amanda? read more

My lease is coming to an end and I wanted to purchase my vehicle. EASY SALE, right? Not so much... The sales rep is somewhat new, so we were learning about the process as we go. Unfortunately, this dealership only discusses business in person, so, I had to wait until my week long work trip was over to even begin the process of the sell. I had questions about what all was included in the "Government Fees" and "Document Fees." I was told the government fees were the costs to transfer tag and title. I explained to the sales rep and the floor sales manager that I was familiar with tag and title fees and knew Werner KIA's numbers were padded (They listed $485, when the total would be no more than $165.). The floor sales manager proceeded to go talk to "his manager" and came back to me three separate times with a different explanation each time - 1) I (the customer) can go get a "quote from the DMV and we will honor it" -- That isn't happening, DHSMV doesn't issue quotes - its a standard fee and that information is available to the public. 2) I can request a refund from the DMV for the difference - well, that's not going to work if I pay KIA the money and KIA only pay's the DMV the actual cost - KIA should be offering to issue a refund check if this is the way they conduct business; and finally 3) the floor sales manager said something about the financing company and the titling of the vehicle - it didn't make any sense at all and I explained titling fees were separate from registration (tag) fees. All of this over what really comes out to be approximately $300 worth of padded fees in the "Government Fees" line -- can you imagine if I would have stuck around to inquire about why the document fees? Their document fees were almost double the average Florida dealer. Florida's average dealership charges $670 in document fees -- Werner KIA listed $1038!! The floor sales manager was more invested in his lies than making a sale! I was absolutely disgusted when I left the dealership. I reached out to a neighboring KIA dealership and explained my issues - within hours I received a quote that included the exact fees to transfer the title and tag along with $499 document fees. BAM! How hard was that? The lack of integrity and ethics in Werner KIA is beyond disheartening. I was and still am DUMBFOUNDED at the efforts that the floor sales manager, Gerrell, took to hold fast to the extra $$ charged, instead of taking the opportunity to either LEARN YOUR JOB SO YOU CAN AT LEAST LIE ABOUT THE SUBJECT CORRECTLY OR WORK WITH THE CUSTOMER TO ENSURE THE SALE. I won't even go into the details of how another manager called me to state "I am sorry you feel that way..." and went down a laundry list of what he would do to get my business back - how about train your people on their job, integrity, ethics and how to communicate? I told this manager I would entertain one more phone call with their dealership -- two hours later I received A TEXT FROM HIM TELLING ME TO CALL HIM! I had already explained to him I was working that day and not at liberty to take calls, but this was their effort to make it right. Absolutely a shame. Their service department was not good either, but I won't get into those details either. Bottom line, do your research before going into this dealership -- we all know it's their job to make money, but they will take you for what you are worth if you let them - they are out for themselves and not concerned about the customer, at all. (The sales rep wasn't bad to deal with, it was everyone above him that was insultingly ignorant.) I don't expect or desire any further contact from this dealership; I only want to spread the word - use your resources and do your research before conducting business with this dealership. read more

This place never does what they say they are going to. They take forever with everything. Every time i ever go there i have the worse experience read more

On Oct. 5, 2018 I purchased a new Kia Soul from the dealership which arranged financing. The financing staff (whom they now claim are fired) never provided the paperwork despite repeated promises to do so by the general manager. I have called and called and receive empty promises. Buyer beware! Once you sign, they are done with you. As a result I am having to file consumer complaints. I regret the day I set foot on KIA's dealership lot. KIA can't even manage to detail your car before delivery. What a shame..... or should I say sham?! read more

We purchase our Kia Sorrento from this dealership in 2015 and the customer service was stellar. We've only had 2 small issues with the car the first year and a half, but all we had to do was take it in and the problems were fixed with no complications(that was under the old ownership). We went down to the dealership about six months ago to get the oil changed and figured we'd have them check out our tires because we were having an issue with two of them not holding air and the rest looking low as far as the tread goes. We were told that the tires leaking air was fine and that we needed to replace two of the other tires. We then informed service tech that we had tires for life and was told we didn't qualify. After so back and forth, they enrolled us back into the program and then told use the tires could be swapped out under the program until 2mm tread was left(it was at a 3mm). Three months later while getting the oil changed and the same two tire losing air, one had a nail in it and the program doesn't cover road hazards so we purchased a new tire. Once again were was told that the other tire was fine. 3 months later we were back again for a oil change and the low tire pressure. We were told again there was nothing wrong with the tire but after making it a bigger deal this time, they pulled the Sorrento to the back again, after the 4th time they found a nail! Now the ABS light is on and I sent my daughter down there to get it fixed and to see if the tires were worn down enough to get replaced. They told her that the tires needed to be replaced, the brake pads needed replaced, and also the ABS sensor. She was told that they needed to make a phone call to see whether or not the ABS sensor was a recall item and that they would give us a call later that day. He also stated to her that they wanted to do all the work at once. The biggest problem with that is, if the tires are known to be bad, why would you send someone away when it's a known safety issue. After 3 business days and two phones calls, we have yet to hear anything from them. With a eight hour drive planned in two days, I guess we'll purchase tires from somewhere else and file a complaint with the Division of Consumer Services. read more

It's easy to say a place is great when everything works out, and it's difficult to say everything is great when things go wrong. In my case everything went wrong, to the point where I immediately wrote a 1 star review on google and Facebook. That's when everything changed, I was immediately contacted by the store and had a conversation with the GM of sales who wanted me to come in the next day to make up for my experience personally. I showed up the next day, was greeted by the sales GM Brad, who escorted me to the sales rep Angel. She talked with me for 20min to get an idea of what type of vehicle I wanted then showed me one that I immediately liked. My credit wasn't the greatest and I didn't have much for down payment, but Angel and Brad tried their hardest to find me a company that would accept me. Though that didn't work out either I'm still pressed to give Kia a 5 star review because Brad and Angel went above and beyond trying to help me. read more