My Gem Mazda experience was great all the way around. My salesman Trey is a good guy who did not…read moreput any pressure on us, and was extremely knowledgeable about the car I was looking at. Scott, the sales manager made sure we got the car we wanted for a good price. This was the best car-buying experience I have ever had!

I will start by saying I truly love my Mazda. That being said, do yourself a very big favor and do…read morenot bring your car to the Gem Mazda Tallahassee service department. For 6 years I have endured the most poorly managed service (and now parts) departments i have ever encountered. It literally takes 8 hours to do an oil change and tire rotation. Good luck if you need more work done. They don't stock common parts for the most popular model. They recently had my car 5 days to replace a water pump. Now that my extended warranty is running out I do not intend to ever return there. Not to mention they speak to you as though you are a gullible idiot. What they don't know is that i have worked in a parts and service department at a dealership in the past. I actually know what goes on and how it can work smoothly. These people need to get a decent manager and start over from scratch. Avoid them until that happens.

I've had this car not even a year. It ran good for the first couple months. Mind you, I take good…read morecare of this car even with all the issues it comes with and get all my services on time!! I've had two major oil leaks, had to recently change a catalytic converter, had to put in new spark plugs & ignition coils in, immediately change brakes, and the list goes on! B Shani acts so helpful "I wanna help you with this" but will over talk you and play like she didn't understand everything you said. No accountability!!! This place is honestly a hit or miss..NEVERRRRRRRRRR AGAIN!!!!

i had such a great experience thanks to Omal! he helped me soo much!! when I lost faith and all…read morehope I tried them and I was able to get a car! Omal was amazing! he sat there and helped me find the cheapest car insurance, gave me tips on what to look for when purchasing a vehicle and made sure I felt comfortable with the price. highly recommend!

The crew here gave me exceptional service and I couldn't be happier. The sales person was Matt. He…read morewas so helpful and not pushy at all. I would definitely refer my friends to him. He got me all set up and handed me off to William aka Billy who was also extremely helpful and gave me a lot of very helpful information. He was polite, so very nice as well as so quick and efficient. When it's time for another car I will definitely be back.

Talk to Allie, no pressure, very knowledgeable. She'll walk you through the process of selecting…read morethe car, choosing the options, and interfacing with the finance manager

I have done business with Kraft Nissan for several years, mostly with the service department, but…read moremost recently with the sales department. With any large dealership, there are a lot of moving parts, and people are involved. Both scenarios breed a mixture of good or bad experiences for most, and for me it is how you feel you were treated at the end of the day. I have always had a good experience with their service department, but know others who said they didn't, fair enough, but I know I will be coming back to them. My recent sales experience was when I was looking to purchase a new truck. I dealt with both Markus (Infinity dealership) and David Tompkins at Kraft, and both were great. David was great from minute one to even a week after the sale in making sure everything was how I wanted. When I make a major purchase, I want to deal with someone who is more interested in the long term relationship and being there for the vehicle 5 years from now, and not just this transaction. Kraft and these gentlemen do that. I got exceptionally good service from the sales team and the service department while some work was being done on the new truck.

If I could give them a -5 star, I would! This is the absolute worst place concerning customer…read moreservice!! Our car has been there for almost 2 months for minor accessories in which they fail to communicate, basically holding our car hostage! Spent many hours on hold & trying to talk to somebody in the service department, at which when they rarely pick up, they are very rude and unprofessional! Never come here, NEVER!!

Still waiting for a title 90 days post sale. Every time I call I get the run around. Obviously they…read morehave sold this car with a title problem. Please be careful.

Recently had my car serviced at BMW Tallahassee. Craig Johnson provided top notch amazing service…read morewith excellent communication all along the way. He made sure that I was pleased with everything and followed up after the fact. I HIGHLY Recommend BMW Tallahassee and make sure you call and ask for Craig Johnson- you will be very happy that you did.

This dealership has gone above and beyond for my family. Since the first day we walked in, to…read morebuying a truck and more- they have given us such incredible service. Their entire staff is so easy to work with and they make the process so easy. We will absolutely be using them over and over to purchase our vehicles!

Completely unacceptable experience with Tallahassee Ford and the final straw for me as a customer…read more I scheduled my vehicle for service in advance and used their valet pickup service for 9:30 a.m. from the parking garage where I work. I gave detailed pickup and return instructions and made sure they had my correct phone number. My vehicle was picked up on time and I watched it arrive at the dealership through their tracking app. After that, I received no call, no text, and no update for hours. At 2:30 p.m., I had to call them myself only to find out they had no idea what was going on with my vehicle. I was asked when it was dropped off and what it was there for, even though THEY picked it up through THEIR valet service and my appointment was already scheduled. I was then told the valet driver did not properly check the car in. That is still no excuse. My appointment was on the schedule, and any organized service department should have figured out why a scheduled customer vehicle was sitting there untouched all day. They also tried to blame having the wrong phone number, which was false. I gave my number when I booked, to the valet driver, and again to the manager. No one chose to call me. I asked multiple times to speak with the owner and got excuse after excuse why he could not come to the phone. To make it worse, they returned my vehicle to the wrong parking garage, so after work I had to walk multiple garages trying to find my own car. After having my vehicle from 9:30 a.m. until 4:00 p.m., they completed absolutely no service. This is the third issue I have had with this dealership. I will not be back and will be taking my business elsewhere.

I brought my 2017 Tundra in for the 90,000 mile scheduled maintenance and everything went so…read moresmoothly. The building is clean and chairs are comfortable. They were helpful and clearly explained all concerns. The service was performed in a timely manner.

The really nice thing about Peter Boulware Toyota is the way they communicate while your vehicle is…read morebeing serviced. They sent a video to my phone of what they found and what they recommend. You get to decide. Afterwards the work is done quickly and the car is home. Thank you guys!

Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not…read morereally sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again.

The car buying process was fine, Amani was very helpful. Everything after has been a nightmare…read more There is no communication, between themselves and you. I was told something different by every single person I spoke with. They sent me to satellite to get my windshield repaired and didn't bother telling me it would take a couples hours.