Avoid this dealership. Though the sales team was helpful, all of the negative experiences came from…read morethe owner. I was told to complete the financing paperwork at the local credit union, as they would be closing before the dealership that day. After I drove 500 miles, I arrived to find the deal had changed when the owner removed my state's tax benefits from my trade offer. As the agreement had already been financed, I was hard-pressed to argue now. I told my salesperson to have the car "road trip ready," specifically instructing them to make sure the tires were inflated to the proper levels and to change the oil if needed. Then, I had the car inspected at a nearby dealership (a certified manufacturer dealership) the day before purchase. Due to time (not mileage), the car needed an oil change per the inspection, but this information was intentionally withheld. I was only made aware of the recommendation after I had to contact the inspection team, as an engine light came on 400 miles into my drive home. As such, it was not listed on the buyer's order. When I asked for reimbursement for the overdue oil change, I was denied. The salesperson apologized as the owner refused to oblige. After some failed attempts, I went through the BBB. After some additional back-and-forth, the owner then offered to reimburse half the cost of the oil change in exchange for my removing my negative review on CarFax and signing away my rights to write any further negative reviews on any other platform. I reserved my rights and said I hoped for full reimbursement so I could add something positive to my reviews. He then shut down all communication through the BBB. I have attached a screenshot of his offer on my google review as I could not add it here. He said my CarFax review was "derogatory," but I encourage you to read it for yourself on CarFax.

When I tried to sell my truck locally online it took weeks before I realized I needed help. David…read morefound a buyer and sold my truck for a great price. He lifted a burden from me, he did all of the work & got the job done. He even arranged to have the truck detailed and have some minor cosmetic flaws remedied. Let David do it for you; he is networked, efficient & personable. He also has a lovely selection of luxury vehicles for sale, I plan to buy my next one here.

Whatever you do dont purchase a automobile from this dealer. Dishonest would be a great way to…read moredescribe them In April 2018 we purchased a Subaru outback for $7000. A week later the car broke down on the highway. I texted him and let him know. Thigs was on a monday. I received a message back from him saying "I am sorry, I can not do anything in Friday. I am out of town. " After that, crickets. He never followed up at all even knowing a car he sold me left me stranded on the highway 2 weeks later. We have spent so much money trying to fix this lemon. We can't rely on a car we spent over 7k on less then 6 months later. STAY CLEAR OF THIS "DEALERSHIP ". Unless you want to be stranded and out of options like we are!

A few weeks ago I purchased my first Subaru from Cars on Park. Sulu was extremely helpful in the…read moreprocess. He allowed me to test drive as many cars as I liked (which were many), and supplied each car I was interested in with a driving history. Once narrowing down my options to a 2015 Subaru Forester, I asked if I could bring it to get a second opinion. Without hesitation he handed me the keys, as well as a list of mechanics nearby that would give a free diagnostic with his name (saved me $50). Over a few days, many phone calls and many visits I finally made a decision! It was such a respectable price, with the lowest fees I found in Tallahassee. A few weeks later, and I couldn't be happier with my choice!

The sales staff and the service staff are top notch. Even after you drive off the lot, you are…read morestill considered a customer and they will work with you. Highly recommend

From the owner: Used Car Supermarket, Inc. has been offering quality pre-owned vehicles and superior service to…read moreTallahassee customers since 1974. Owned and operated by the Andrews family since it's inception, every car and truck is handpicked by the owners and inspected by our ASE certified service department prior to sale. Come join the family at Used Car Supermarket where you'll be treated with courtesy and respect on your next vehicle purchase

Very good experience traded a car in bought a car everyone was very friendly and respectful…read more Corporate not to friendly to former retired people from carmax like me for any type of discount.

Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not…read morereally sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again.

Came to Direct Auto Exchange looking for my first car and drove off the lot with one the SAME DAY…read more Ms. Shakira Mosley was more than helpful. Very positive, very welcoming, very friendly. Never a dull moment with her. Ms. Mosley goes above and beyond for clients.

In 37 years of purchasing vehicles including new car dealerships, both cash and financed purchases,…read moremy husband and I have never had a smoother, better, easier, quicker or more professional experience!!!!!! There is a sense of peace that is tangible as soon as you drive on to the lot. This only comes from dealing with ethical, sincere people! Everything they said they would do; they did. No "haggling" or "switch & bait" practices here. Every employee is courteous, helpful and kind. We will be back to make a second vehicle purchase.....that's how EXCELLENT, Lela, our sales lady, and ALL the other employees treated us!!

Ah, DriveTime Tallahassee. Where do I even begin to wax poetic about this gem of automotive retail?…read moreAfter a decade-long hiatus from the thrilling world of car buying, I decided to treat myself. And boy, did DriveTime deliver... an experience so uniquely dreadful, it deserves its own special circle in consumer hell. First, let's applaud their sales team. These "masters of the hard sell" possess an uncanny ability to recite information directly from the spec sheet, and that, my friends, is where their knowledge majestically peaks. Asking them anything beyond what's printed is like asking a parrot to perform Shakespeare. My initial adventure into their "certified" pre-owned selection involved a Ford. Now, living in the balmy embrace of Tallahassee, one might expect air conditioning to be a standard feature. Apparently, DriveTime considers it a luxury upgrade, much like functioning brakes or an engine that doesn't sound like a dying walrus. Two glorious days into ownership, my Ford decided that acceleration was merely a suggestion and speed bumps were insurmountable mountains. A three-hour vacation at a real mechanic later, I was informed that even they were perplexed, hinting at the dreaded "engine problem" and helpfully suggesting I consult the actual Ford people. So, back to DriveTime I cheerfully trotted, only to be rewarded with...ANOTHER vehicle with a perfectly suspect engine! Undeterred by my initial brush with vehicular incompetence, I bravely embarked on round two, this time emerging with a Kia. I thought, as the AC blew icy perfection. But wait, what's this sparkling surprise nestled under the passenger seat? Why, it's a delightful mosaic of broken glass! And for an added touch of comfort, they'd even managed to sprinkle some inside the front passenger air vent! One can only assume their pre-sale cleaning ritual involves blindfolding the cleaning crew and arming them with feather dusters. The vehicle history report, naturally, was as silent as a mime convention on the topic of shattered windows. The "pre-vehicle inspection fee" and the "pre-cleaning fee"? Clearly, these are just charming little ways for DriveTime to pad the bill for services that exist solely in their imaginations. Turns out the Kia had a teeny tiny manufacturer's recall. You know, the kind where the entire engine has a possibly of catching a blaze. So, off to the actual Kia dealership I went, and wouldn't you know it, they're replacing the whole engine... for free! Talk about a silver lining in a toxic cloud of automotive incompetence! One has to ponder the sheer audacity of selling a potential inferno on wheels without so much as a "may spontaneously combust" warning label. Nearly three thousand hard-earned dollars later, I was entrusted with not one, but two vehicles that were ultimately one their last legs. Thanks, DriveTime! You've not only soured my return to car ownership but have also provided enough comedic material to last me another decade. My advice? If you get a car from DriveTime, your next stop after driving off the lot needs to be a mechanic or dealership with knowledgeable employees.

Linwood (Sean) Lane is the best! He's informative and not at all pushy. He worked with us all the…read moreway! Great personality and professional customer service- he made buying a car easy and enjoyable.

I mean, really... - How does one rate such a business other than by these criteria:…read more 1. Did the business have what I wanted? - Yes. 2. Was it worth my while? - Certainly. 3. Would I return? - Certainly - as needed. 4. Would I recommend? - Indubitably. 5. Was the customer service exceptional? - It was. (I put that up there because I get the sneaky suspicion there are a number of regular readers that think I toss out 5-stars liberally). Back story: I'm the sole owner of my 2007 Toyota Prius. Two years after I bought it (Halloween 2009, to be precise), the rear cup-holder assembly snapped off. two of the studded clips broke off, and the other parts that held it in place sheared off as well. Not being a frequenter of the back seat, I pushed its replacement off. Over the years, I looked into how much a new replacement was (OEMs were going for $90 - no ungilded, un "diamond-studded" cupholder for a 2007 Toyota Prius was going to be worth that...) and just never got around to replacing it. Back in 2012 - I remember starting to call up area junk yards but at that point, there hadn't been any Gen 2 Prius's totalled, so I was STILL out of luck. Fast-forward to these past few months. With frequent school trips, the cupholder was just falling off daily - and, well, you need cupholders - so. This morning, I swung by Pick n' Pull - and 'lo, two Gen II Prius's graced their lot (Export section, rows 38 and 46). The Prius in row 46 had seen considerably better days. With all airbags deployed, just getting into the cabin was a challenge - but when I did, some dastardly opportunist made off with the sought-after cupholder. Not to worry, the Gen II in row 38 would surely have what I needed. And it did. Sure, it's the beige color - and I needed the cheapie-cheapie gray one (I'm convinced that the entry-level prius during that period was the grey one - which is mine). I pried it off - and hoofed it back to the cashier. I bought it, a center-console replacement tray, and a replacement shifter knob. All for under $12. So - yeah... - I'm having a purty good day, thank you very much., Customer Service was outstanding to boot.

If an employee comes in the yard and tells you they're going to go get a car lifter to help you get…read morea part off the bottom of a car because they won't allow you to have lifting jacks on the yard, don't believe the employee. ( here is looking at you "Sem") Employee "Sem" told me he was going to go get the car lifter to move some cars out of the way to lift the one up I needed to get the part I wanted,and he never came back. After I waited about 30 minutes, I left he was standing in the air-conditioned entry area and just totally ignored me. Sem is a lying employee with poor customer service. Pros: you can look up the make of cars on their website to see if they have the same model that you're looking for parts. Generally a wide selection of more modern cars with a good deal of cars on the yard. They allow you to wander around the lot to look at cars without too much hassle. Cons: you have to pay to get in; even if it is a couple dollars which other junkyards that you get to wander around in do not charge you. They are super stringent about the prices and do not flex. The prices are kind of high and it's difficult to get good deals there. Bottom line buy new if you can, but if you can't give them a try.

Bought a 2019 RAV4 from Frank recently and had a really good experience overall. He was…read morestraightforward, easy to work with, and never made the process feel high pressure. The car has been driving great, including on a longer road trip, and I appreciated that he stayed responsive and helpful throughout the process. I also had the vehicle inspected by my own trusted shop after purchase, which gave me additional peace of mind. Frank followed through on what he said he'd do and treated me fairly throughout the process. Would definitely recommend reaching out to him if you're looking for a used vehicle.

Avoid this dealership, they are crooks. Bought a 2008…read moreToyota Tundra truck for $16k. Price was very high, but given the market in October 2022 and our need for a second vehicle, we paid it. Engine seized after a few months of driving. Of course, sale is 'As-is' and they ignored my calls. Had a master mechanic look at the motor and give a detailed report. The engine compartment was very clean. I thought this as good, but now see this was not. I noticed when we picked it up that the oil was very clear, recently changed and they they had overfilled it, which was odd. After a few months of driving to and from school and church, etc, the motor seized. My mechanic dropped the oil pan, which was weirdly clean and did not have the correct gasket. You can see the drive shaft clearly through the bottom, the main bearings show extreme heat damage. Someone had obviously driven this truck at high speed with either old oil or very low oil. The fact that the lower oil pan was hastily replaced shows they KNEW this and covered it up. Cleaned the engine up spotless and overfilled with fresh oil hoping we wouldn't notice until the engine quickly failed. These people are crooks. The owner hides behind a Christian identity. apparently is a reformed drug addict or alcoholic, from the social media presence. We are looking at $9k to replace a motor which we don't have. The robbed us at a very bad time, a family of 4 down to one car. If we could sue, we would, but these criminals are well-versed in Florida law. AVOID THIS DEALERSHIP, they are criminals. From my mechanic: "First picture, the difference in color of these bolt shows how the connecting rod cap bolts have gotten very hot. Picture #2, look at the bright connecting rod journal that show how this rod is wearing up against the crank. Look at the throws on the crank, the blackening starts at the base of the rod pin on the crank and are emanating down to a visible line. The blackening cause by heat can be seen on the main bearing cap #3 shows the normal color of grey of the connecting rod cap bolt, and the adjacent main crank bearing blocks. Notice how the crank is showing signs of heating up. Finally #4,this is a close up of connecting rod five, the crank throw which separates connecting rod journals, and main bearing cap between cylinder #4&#5. The edge of the crank almost shows signs of melting, certainly possible on a cast crank. Normally the con rod is centered from the crank by the oil passing under the bearing, guess oil starvation at high rpm might have damaged the bearing and disrupted that oil flow. The con rod crashed into the crank throw and wedged. The color difference tells the story. Hope this helps"