Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not really sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again. read more

CarMax - Used Car Dealers Near Me - Tallahassee, Florida

The car buying process was fine, Amani was very helpful. Everything after has been a nightmare. There is no communication, between themselves and you. I was told something different by every single person I spoke with. They sent me to satellite to get my windshield repaired and didn't bother telling me it would take a couples hours. read more

Very good experience traded a car in bought a car everyone was very friendly and respectful. Corporate not to friendly to former retired people from carmax like me for any type of discount. read more

Well, I think it's safe to write this review. *Knocks on wood* I went several times to CarMax, looking to get a new car. Or rather a used car that is new to me because frankly speaking $30k+ on a car in this economy is ridiculous, but I'm rambling here. The first few times I went I mainly went with in with an appointment to see what they had available as I still didn't know what exactly I wanted. Once I settled on what I wanted, the app made it very easy to order a car to be delivered to the location and be seen. Well, I bought the first car. I had no issues until it left me stranded not once but twice. I wound up taking the car back to CarMax, and given their return policy, I returned the car no issue. The actual money being returned to me took longer than expected, but I got it and went my way to search for another car. I checked a few places, and after calming down given my experience, I gave CarMax a second shot and bought a second car. This car has been with me for close to two months now and I have had no issues. I likely just bought a dud the first time around, seeing as the make and model I later found out from reviews had a lot of issues. The staff here is very nice. Shout outs to Andre, Adam, Cece, and Chrissy in particular. They made my experience as good as it could be given the situation I had. I would recommend buying a car here, just don't be like me who clearly didn't do enough research when buying the first car. read more

This is the third car that I bought from Carmax and like the previous two, I got a great car at fair price and the transaction went very smoothly. The latest car bought there was a 2023 BMW iX (EV) was on December 26 that I had shipped in from the Ocala Carmax store. I'm totally satisfied with the car, the price, and the service. From arriving at Carmax Tallahassee to driving off the lot took no longer than 1.5 hours. In all fairness, there was no financing involved. The only complaint that I could have made is that the car was only 45% charged when I drove it out of there. read more

CarMax - BMW iX EV - Used Car Dealers Near Me - Tallahassee, Florida

If you need a car and it has to be used, go to Carmax, and in Tallahassee, ask for Kevin he has a great rapport when answering questions and being of assistance. Even when you come with you and both of your parents, and everyone has questions lol! I love the Carmax business model, my parents don't live in the same state that I do, and they are equally as impressed with the Carmax clear on the other side of the country, that alone speaks volumes about the company business model. I dont give anything 5 stars b/c no where is any thing perfect. the end. read more

Was just there to give a ride to my friend after he sold his car. Suffice to say that was not necessary after hours of back and forth and multiple visits. Extremely unprofessional saying we were impatient after waiting and being lied to. Disjointed and uncoordinated with their corporate call center then promptly gaslit to believe it was our faults that they couldn't honor the deal they agreed to. Never seen an employee be so rude to a customer before except for a few mcdonalds and one hotel in nyc. read more

just thought i'd add that we stood waiting to ask a simple question while workers were standing around & left after 20-30 minutes with no help. read more

Sold my truck yesterday as I am not needing it anymore. The online appointment setter for CarMax made it quick and easy to establish a time and date. Once I arrived, the service agent took my truck for appraisal. In just a short time, they offered me a very reasonable price which I accepted. This is where it slows down. It took a bit of time to close the deal and get my check. I understand how long this can take but this is not my first time going through this process with the car. There was no complimentary water or coffee like stated in previous reviews. The vending machine was sold out of everything but ginger ale. I get the check and head over to the Wells Fargo to cash it. Well, Wells Fargo does not cash those checks from Car Max even if you have an account with them. I had to place the check in my bank account which will take a week for funds to be available. This is not big deal for me but thinking about others who may need the money would be in a bad situation. Overall, it was a good experience. read more

Beware of what you are getting. I bought a Mercedes E Class from them. It was in another location and was delivered to the dealership. Well, I took it straight over to my mechanic. He showed me where there were 4 (yes,4) oil leaks. He also pointed out that one of the quarter panels was a different shade of black and therefore was replaced and that was not disclosed to me. Their so-called 100 point inspection (or whatever it is) was a joke and a scam. No way would that piece of junk would pass any type of inspection. read more

Went with my daughter to assist her in picking out a car. The day before we had a horrible experience with Werner Kia and high pressure sales people and add-on fees that totaled almost $5000. CarMax was a total opposite. NO PRESSURE consultants...not used car salesmen. The entire experience was smooth and easy from start to finish. WE picked the cars we were interested in and they would bring the car to the front and let us test drive. No sales person even rode with us and we could take it out for 20 minutes with the option to take it home for 24 hours for a longer test drive. We had picked a 2021 Toyota Camry and it looked like a brand new car. It was beautiful. There was no need to haggle but the price listed is the price they sell it for. There are no BS add-ons like Kia. CarMax offers an extended warranty if you want but no pressure to buy it. We bought it because it was fantastic and at a reasonable price. After the final purchase we were told that CarMax gives you a 30 day, no questions asked, return and refund should you choose the car is not for you. That won't happen because the car is amazing. CarMax will have many more sales from our family in the future. read more

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Bought a Mini Cooper from the Doral, Florida location primarily because of their 30 day everything covered warranty and their extended warranty $50 deductible at Carmax $100 elsewhere. The Doral location has always been responsive and serviced the vehicle. The Tallahassee location, totally different story. They will not work on Mini Cooper stating that they are not working on luxury cars and recommended that I take it to the dealer which for Mini is 170 miles away Jax. They then provided a list of local mechanics. I bought and a paid a premium at Carmax for the service they claim to provide. If you're thinking of buy at Carmax for service, understand that their word/promise written or otherwise is just as good as any other used car dealer. Stay away from the company. read more

I financed a bmw there, signed all the paperwork, took the car home.. i get a call week later saying theyd made mistake for me to bring the car back so they can re-process the application.. ive never heard nothing like this before. Worst of the worst experience ive ever had read more

I have not purchased a car from here but so far I like their level of professionalism. I have busted this placed at least 3 times in the last 3 weeks and every time they have allowed me to roam the lot with the hassle of the "used" car salesman asking me every 3 seconds do I need help. Now what I also like is how ALL the cars are unlocked allowing me to get in and picture/imaging myself in it. All in all, if they have a great interest rate my next vehicle will cow from here. read more

CarMax - CarMax - Used Car Dealers Near Me - Tallahassee, Florida

In my opinion, deplorable customer services, twisted with racists discriminatory ideology of the store manager Mr. Raj, in Tallahassee, Florida. I was treated like a suspect and had no business at Carmax. Good income, intelligence, and education on the car buying experience were not a good fit for this store. Mr. Raj simply did not believe that an African American woman could have a profession and good income to purchase the car of her choice. A horrific experience. Mr. Raj desperately needs training on cultural awareness. read more

I bought a car from them back in 2019 and just went to trade it in today and was told that the car had a report showing an air bag was deployed from the vehicle back in 2019 and the put a car in their lot for sale that had that. So now basically my car is worth wholesale value and was before I even drove it off the lot and had no idea and was not disclosed the information read more

I recently purchased my car a 2013 Dodge Avenger Sedan from Carmax in September. I received excellent service. I was not harass by service personnel, I was able to look at the cars on the lot without being pressure, which I liked. When I pick the car of my choice ( the Dodge Avenger SE) the sales associate was very helpful. The sale went smoothly. Financing went fine. There were no hidden costs. If you are looking for a used car dealership where you won't be harass, or pressure then I recommend Carmax. With great customer service, then this is the dealership for you. read more

If I could give 0 stars I would came early to my appointment and still had to wait 45 min+ for someone to help me. And I had an appointment, multiple workers standing around talking about what they are going to do the next day. This place is a joke. read more

I had a really great experience here. Always treated prompt and fair. Friendly people and fair prices. You can shop online also to find the car you are looking for. read more

Over processed, difficult to call into, systems are not flexible. However Once I got to a sales person they were extremely friendly..but the beginning and the end were cumbersome At best. I'd rather have a root canal than deal with Carmax ever again.! read more

We would have given Negative 0. We paid the transportation fee to have the vehicle, Chrysler Pacifica stock number 20244045. Order number 134930 was delivered from Carmax in Delaware at 2070 Stafford Way, Newark, DE 19711 to Tallahassee but on the very next day, the manager at Carmax in Delaware decided to sell the vehicle we paid to put a hold on. This is something we found out on our own. We called Tallahassee as we didn't receive an update on the vehicle delivery. This practice was beyond our comprehension. The Carmax in Delaware sold our vehicle because they wanted to make the sale that day. We were willing to pay a $15,000 down payment but this is how we're treated. We're both minorities and we feel this played a part in dealing with Carmax in Delaware. Carmax should provide us compensation for running my credit multiple times, and cause inconvenience. My husband uses a wheelchair and we needed this vehicle. Due to this incident, my husband missed many doctor's appointments. Tallahassee should have been proactive trying to secure this hold but they weren't. read more

It's easy to say doing business with a place is great when everything goes right, and really difficult to say a place is great when everything goes wrong. Everything went wrong for me. I could share the whole experience, but who would read the whole thing anyway? In summary, I bought one car, couldn't drive it home (2 hours away) and they took care of me even though it was past the end of the day. When I came back 2 days later to pick up my car, it was ready. Unfortunately, an hour later I had to return that car and buy a different one. I couldn't be happier with the car I ended up with and it's better than the first one I wanted. I worked with Kam both times, and he really took care of me, going above and beyond on all accounts. They live up to their motto of being "hassle free" as much as it depends upon them and I can't imagine the stresses of buying a car from any dealer in the future besides this one, or another Carmax. I feel safe with them because even if everything goes wrong, they're going to take care of me and make sure I don't end up paying for it for years to come. On a big purchase, such as a car purchase, that kind of assurance goes a long way. read more

Wasn't sure about CarMax until an out Of town friend told me to try them. 1st thing I like about CarMax is that the sale people don't hound you. 2nd is that all the doors are unlocked so you are able to get an inside look at the vehicles as well as getting in them. 3rd the cars are great quality I mean supered condition. Priced nicely! If you looking for a new car and don't want to go to different dealerships CarMax is your one stop shop! read more

CarMax - Car shopping - Used Car Dealers Near Me - Tallahassee, Florida

I shopped for a used car and went through pre approval process, before we could talk terms, I was informed that doing Ride-sharing was against corporate lending policy. I was then told as a reminder, this call is being recorded. First time ever I heard a mention of the call being monitored. CYA maybe? Secondly, I was told that I just needed to find a private lender on my own. From a civil liberties aspect who cares what I am doing with my car, as long as I am paying the loan on time!!! Most significantly, I have never heard any dealership not willing to assist with alternative financing options. Is this someone who doesn't want to sell a car? Is this laziness? Is this some horrible corporate rule?Stay away from Tallahassee car dealers! I am staying away from CarMax!!! read more

I needed to sell my car and chose to get it looked at here. First of all, my car was stalling and giving a lot of trouble and I feel like the offer they gave me was fair. It took about an hour, all said and done, and was a really easy process. They had complimentary water and coffee and the customer service was pretty good. This was much easier than selling my car on my own and the offer they gave me was more than I was offered from a dealership I trade it in. Overall I'm very happy with my experience here. read more

Xander was great! I had a car transferred from Orlando that turned out to be a dud. Unfortunately, it wasn't the right fit for me... but it also arrived dirty and had a bad odor. I expected it to be cleaned up before I got there (since you have to set an appointment after it's been inspected). It wasn't, I turned it down and decided to mosy around the lot to see what else was there. While I did that, Xander took it upon himself to clean up the car while we walked around! Super nice of him... even though I still didn't like it. But we did end up finding something even better and purchased it that day!! I'm very happy with my purchase and felt like Carmax did a pretty good job during the transaction. read more

Ok I am beyond disappointed by the appauling costumer services at Carmax first of all their screwed up sales men total screwed us over and gave my roommate false hope to buy a car you know you had plenty of chances to tell us that we weren't approved Yet you sent us on a wild goose chase to social security and Made us think we had a fantastic deal on a used car with low mileage This was a painful day and Id much rather spend the night with The BTK Killer than deal with your costumer service again Y'all are one of the worst car dealerships in Tally Infact its Werner Hyundai CarMax And then Ultimate image Auto thanks for wasting my day and time screw you and your shaughty company No haggle yeah right read more

CarMax made the buying process easy. I got to search for the exact vehicle make and model that I wanted. The website also provided true pictures of both the inside and outside of the vehicle along with pricing the details. I was able to schedule an appointment to meet my car and salesman. The only thing I was not enthused about was the call center interactions, but my salesman made up for the call center experience. He was an amazing salesman! read more

Seriously one of the worst dealerships I've ever visited. They told me I was preapproved and that I could come in and look at a few of the cars that I matched with but when I got there they ran a deeper check and notified me if actually need nearly 4 grand more for my down payment to get in a car. Staff was nice but it was a huge waste of my time read more

This was my first car buying experience, and it was a stress free as it possibly could have been. Everyone here is super professional, helpful, and pleasant. I came about three times to look at cars, had a car transferred, and eventually bought the transferred car. Every step of the way was seamless and hassle-free. I worked with Jermaine while I was initially browsing cars, and then Kam to actually purchase the car, and they were both wonderful! Cars at Carmax can be on the pricier side, but still well within the KBB value. Honestly, you pay for the convenience, which is well worth it. I am VERY pleased with my car, which turned up looking and running even nicer than I expected. read more

They aren't very bright here. Horrible customer service, plan on waiting a while before they remember you set up an apointment. Then they mess up the math and overcharge you, wait months to send a check and then the check expires shortly after it expires, may as well be called the carmax scam tactic. The cars mostly have something wrong with them based on my test drives. read more

Bad customer service and staff with attitude you get better service in Walmart. It took an hour to get a salesperson to talk to you, she didn't have a clue about cars or how much is the sales tax and he attitude is take it or leave it I didn't care, the car had a small issue so she gave an appointment the week after to fix I went on time gave her the keys and waited for an hour nobody came to talk to you I took the keys and left read more

Car was transferred quickly and purchase was made very easy! Would recommend to anyone buying a car for the first time or anytime!

I am currently trying to get operational and cosmetic issues resolved. I called CarMax Tallahassee Florida before my return period was out. Yes, we'll fix issues, even cosmetic, in the first 30 days. Now it's, well these items meet CarMax standards. Like any used car dealer..GET IT IN WRITING!! . Those helpful , fun place ads don't represent what I experienced. read more

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job. I then asked to speak to his manager so that I can just be sure that the information was indeed correct. The manager then get on the phone and immediately was irritated as if i interrupted his day. I asked him to verify the information that i had been given from the previous person and he gave me some very different info. He was very passive aggressive, condescending, rude and abrasive. He informed me that I will need to drive down to the office (after I told him several times that I live in GA not FL and it's a 4hr drive) and fill out the paperwork. I said thats was not be possible for me to do and he then said "well that's the only way we do it and there nothing I can do for you, soooo." I insisted that there must be a way around that since I live in another state. He Then became even more obnoxiously rude while stating "well that is the only way, we cant help" (several times, each time more rude than the last). I then simply asked him for his name, he said "Cliff". I asked for his last name, he said "I dont have to give you my last name" (with a nasty tone to say the very least). The I said well,  ok, may I have you last initial, he said "no, I dont have to give you anything". Then I said well with you being the business office manager you should be able to provide me with your office contact number. At that point he said "LOOK, Im not giving you any of my information, thats too personal, you no getting anything outta me!". I was beyond hurt and horribly offended by this. I felt he was the most unprofessional person I had encounter in my life and I have not even met him in person. I simply informed him that he would hear about this later and he hung up on me. He even then sent an e-mail to me with a picture of a written note (so that I could not get his information in the signature of the email) I will attach a picture of that in this email or a separate one. This was a very petty and childish move on his part and he is failing this team and Carmax as a whole with his actions. There in no telling the numbers of people he treats so poorly. I truly feel sorry for any one who has to work with this person and a customer, employee or co-worker. There needs to be corrective action immediately. I had such a great experience with Carmax until this very moment. I have friends and family in the Tallahassee area who are looking to purchase and I definitely would not recommend them or even a stranger too that place. I will also be leaving a complaint on the BBB, Google and everywhere else I can to warn people about that "Cliff" person and to be ware of dealing with him. I am so sad to even have to take time out of my work day and type this long e-mail. But this is how upset I cam and I will go out of my way to make sure this does not happen to any other customer. read more

This is a very helpful place!I needed cars appraised and I wasnt event trading in or buying a car!And they helped me no problem at all!And just for being so open to help no matter what the case is,I recommend all people wanting to buy a newer used car and who wants a great deal and be done right to go here to carmaxx!Thats where Im going when I get ready to buy a newer used car!You would be a fool not to do business with these great people!Keep up the good work CARMAXX OF TALLAHASSEE FL! read more

I've purchased several cars from other dealerships but CarMax was by far my best car buying experience. Smooth transaction, no hassle, and overall very pleasant experience. I'll definitely purchase another vehicle from them. read more

I had a vehicle brought in from another state and was told I would be informed on the arrival of it but I can to call to find out anything. Once I seen the vehicle I was disappointed in the smell and dirt that was in it. I told them to clean it and do the best to get the 'BAD' smoke smell out of it and we would have a deal. Well they did a lipstick on a pig thing. I was like whatever I'll have it cleaned. Highly disappointed in their inspection test.....had to change the cabin filter and air filter they were NASTY!!! Seems like that would have been replaced. When buying 30k SUV it would be cleaned and smelling good. Not happy with them! read more