During a business trip to Miami, my computer flashed a dreaded BLUE SCREEN, filling me with terror…read moresince I do not back-up data on my hard drive. I tried to re-boot the computer and walk through Microsoft's guidelines for restarting the operating system, but nothing worked. On the road without my my data, I was clearly in a very bad position.
As a member of Geek Squad's technical assistance program, a membership I highly recommend, I was told their techs only work on situations in which they can remotely access a computer. Since my computer wouldn't re-boot, that wasn't an option. The Geeks told me to bring it to the nearest Best Buy. Having done that in the past and waited days & days for them to get to my computer, I decided against that course of action.
Instead, I sought out a local computer shop with the capability to assess and hopefully fix my computer problems. At 8:00 am, the start of store hours, I brought my failed computer to TechnoSmart in South Miami | Coral Gables. I explained my problem to the store's tech supervisor, Nolan Delaney, and he assessed it on the spot - defective hard drive! That was exactly the diagnosis I had hoped not to hear. Ahhhhh!
Because the drive no longer functioned, a great deal of work and expense would be needed to restore my system. I needed the data to be retrieved from a drive that no longer operated, the old data to be copied to a new drive, a new drive installed on my computer, a new Windows 2007 operating system, and new Microsoft applications - Word, Excel, PowerPoint, etc... All records of my Windows purchases were back in New York, so I needed to buy everything again and on top of that, I needed it all done fast, very fast.
Nolan, the tech supervisor at TechnoSmart was fantastic. He scanned my hard drive, called to informed me that he could retrieve the lost data that same day, export it to a new drive and install a new drive to my computer. In addition, he loaded all the new software, and configured my computer and re-established everything just as it was before my computer blew-up! Nolan did all this the same day, just unbelievable service. In addition, Technosmart charged me a very reasonable price for the service, new hardware & software. At the end of business hours that same day, I had a fully restored hard drive and fully functioning computer. I can only say thank you, thank you, thank you to Nolan.
If anyone in Miami, visitor like me or resident, has computer issues and you're seeking highly skilled computer techs to fix your problem quickly and a fair price, TechnoSmart near the University of Miami is the place to go. Be sure to ask for Nolan - he's THE MAN! Thanks for all your help, Nolan!