Just had Desi from We're There Pet Care come to my home to trim the nails of my Myrtle and Hazel, which I had been trying to do unsuccessfully for some time. I couldn't be happier with the result! Desi is a very nice and calm person and quickly trimmed their nails while I held them. They did get stressed out by me putting them in their carriers before she arrived, but that was way less stress than taking them somewhere would have been! Hazel is a little annoyed with me, but Myrtle is already her usual friendly self and walking around like nothing happened. I highly recommend Desi and her business. Check them out! read more

We'There is without question the best pet care service in Chicago. They have consistently exceeded my expectations over many years and with many pets they are conscientious, professional, and really do care about the pets. They do far more than just feed and clean up, they take the time to play and visit with the pet . I particularly love the fact that they send an email after each visit detailing what they did and how the pet is doing. In addition they provide some terrific pictures of the PET. if you really want to be confident that your pet is well cared for in your absence you will not find a better service. read more

If you're looking for reliable, communicative, accommodating and genuinely kind care for your furry babies and your home, look no further than Desi and her team. I was lucky enough to find them on Yelp after being a newcomer to Chicago. From the second Desi came to meet my needy and attention seeking cat, Jonah, to now three different rounds of visits and care when we've been out of town, We're There Pet Care have been amazing. They answer emails quickly, they send daily and detailed visit summaries with great photos, they help with plants and mail, and most importantly, you can tell the entire team truly cares for the animals they watch over. I've had negative experiences where I can tell as soon as I got home that Jonah could've been better cared for and that's never happened with Desi and her team. I am so grateful they exist to love on pets all over the city and recommend them to anyone looking for a trusted pet care company! read more

Absolutely love Desi and her team! Desi is kind, reliable, thorough, prompt, responsive, flexible, and caring. I first came to Desi via a coworker recommendation who also uses We're There Pet Care. I was sick of the apps that say they're sending someone but then have so many hiccups. Desi came to meet our dog and was very thorough in making sure she and the assigned walker understood our dog's needs (e.g., she can be leash reactive and not good with other dogs, so they knew to be cautious). I ALWAYS heard promptly from the dog walker, which included a cute photo and report card. Desi was flexible when I needed to change dates and very quick to respond if I had any questions. Cannot recommend her highly enough!! read more

Our family used the medical care services for our German Shepard who has kidney disease and needed daily IV SQ water infusion. Desi the owner personally assisted us and our baby boy in this daily treatment. Desi literally came to our house every day for months. During that time we (our dog, too) considered her part of the family. She demonstrated competency, trustworthiness, empathy, reliability and everything else a family would want and more than we ever could have expected. From one dog lover to any others, do not think twice about using the services of this company. read more

Absolutely love We're There Pet Care. The owner and each of the walkers take great care with each of the pets that they walk. We get a daily report left on our kitchen counter (from Gabe) on how the walk went for the day. If there is an urgent issue, we'll receive a phone call from the owner directly. We love We're There and would recommend them to anybody. read more

I wanted to update my review because I continue to use We're There Pet Care and they continue to provide great service. Every day I would get an email and a photo of my kitty with a detailed report of their service. They're incredibly attentive, easy to schedule, and clearly love what they do. read more

We used We're There Pet Care for more than three years and never had to worry about a thing. Desi and her staff are wonderful, responsive, and flexible. The prices are reasonable and the reports insightful. Cannot recommend them enough. We regularly relied on Pat to walk our 80 lbs mutt and Pat was nothing short of fantastic. read more

We're There Pet Care met and exceeded my expectations. I recently had to be away for business for a week and hired We're There to take care of my cat. They were prompt and thorough during our initial meeting and even offered to check my mail and water my plants. Upon my return, I found a happy cat and a "Pet Report Card" with a task checklist as well as comments about each visit and the name of the caretaker. I was so happy to have found a service that goes above and beyond and can't wait to use them again! Truly excellent. read more

I can't say enough good things about their dog walking services. They are reliable, easy to work with, responsive, and professional. Their goal is to exceed their clients expectations, and they deliver. Casey, our dog walker, always leaves notes and let us know how our pup did that day, and we love the peace of mind that he's being taken care of while we are at work. Desi, the manager, is always prompt in her responses to our messages, whether we want to add an extra walk, remove a scheduled walk, add instructions for the day, etc. Great company! read more

This is the BEST pet service anywhere. They are incredibly caring, thoughtful and reliable. We have used them fo many years with several cats and they have consistently exceeded expectations. They send you a picture and a report for every visit. The not only feed and clean, they take the time to play with the pet. They really care. Total professionals read more

These guys are the best in the city. They have been around for a long time compared to so many others that come and go in Chicago. My wife and I would never trust our dog (or our home) to anyone that wasn't as established as We're There Pet Care. Desi is one of the most reliable and honest people that you will ever come across and it serves her well as the owner of the business. Using anyone else but these guys to take care of your pets is silly. read more

I cannot say enough good things about Desi and her team of walkers at We're There Pet Care. We adopted a rescue dog and Desi showed up personally at our home within 24 hours to meet us and her. Desi is careful about her staff and our dog Dot often has the same walker. Dot is now excited to see them. We receive a report with photo of the day by email as soon as the walk is completed. They have even contacted me on a day when the walker was concerned about her behavior and have helped me out with packages a few times. As a bonus, Desi has been so flexible with me changing our schedule as our kids' activities and school schedule shift constantly. This group truly cares about pets. I cannot imagine using anyone else! read more

We're There Pet Care is amazing. We've used them for a couple years and they only gotten better! They now send emails every day with updates on our cats including pictures! It's great to see my animals getting loved on as well as daily updates about their food/water etc. I would recommend WTPC to anyone and everyone! read more

I am so happy with We're There Pet Care. They take photos of my pups on every walk and email a detailed report promptly afterward. I very much enjoy getting the emails when I'm away at work. Leaving my babies at home during the day is so hard but I know they are in good hands and well taken care of during their visits. I appreciate We're There Pet Care and am grateful for their service! read more

I literally cannot say enough good things about Desi and Serena. My puppy is 11 weeks old and has been doing two walks a day with them since I got her. She is having severe separation anxiety and they are wonderful. I was lucky enough to be here when Desi showed up one day and my dog was overjoyed to see her. Penny absolutely loves them both. Every day I get two emails with the good, the bad and the gross. I feel terrible about the accidents but they are so reassuring that everything will be just fine and that she is a puppy. They are patient and kind. The best part about the emails is they are always upbeat, positive and include the cutest pictures of my pup. I can't imagine not having them in my life. I love love love them! read more

I love We're There. I have been using them for almost 1 1/2 years. My dog is a rescue and he had some issues early on, but Desi and her staff worked with me (and didn't give up!) Gabe and Nate are the best and they LOVE my dog! I would be lost without them. read more

These guys are GREAT! I have 2 dogs (one quite old with special needs) where WTPC has been walking my "children" for over 12 years. I am confident that any of the walkers that service our pouches needs give excellent service. They leave a nice status report on the dogs "business", refill water bowls, clean them up during bad weather and so much more. I am sometimes home with they come and my dogs are SO HAPPY to see them, just as if they are visiting with an old friend. Kudos to Rose and Nate. read more

My fiance and I needed to go back to California for 4 weeks during the month of December for the holidays. We have two beautiful and wild kittens who couldn't come with us due to extraneous circumstances. [Believe me, it broke my heart to leave them :(] So the search began for a pet-sitting service that didn't break the bank..[we're both poor graduate students!] We're There Pet Care actually had the availability to book us for that long! WOW! And for the added kitten, it was only a small added fee per day. They took such great care of our two boys that I never had to worry about a thing! I called to check on them once or twice and was told how great they were and how much everyone loved hanging out with them! Upon our return, we found a written note for everyday we were gone and was able to read up on their adventures! I highly recommend their services to anyone looking for reliable and trustworthy pet care. The only reason I gave them 4 out of 5 stars was that they only accept checks and cash, and nowadays most people use credit/debit cards. So that was a small inconvenience when I went to pay the bill. Other than that, though, a great experience! read more

There used to be the nicest man there that answered the phones & scheduled the appointments. Since he's left, you're forced to deal with Desi. I've used We're There Pet Care several times, & while my experience has been that they are responsible & show up when they say they will, dealing with Desi's moody personality is enough to make one never want to call again. You never know if you are going to get her on a good day or one of her abrasive & rude days. More often than not, dealing with Desi is downright awful. read more

Love We're There! I stumbled upon them when I moved to the city, almost 5 years ago now, and have been using them since, despite now having moved twice. They take great care of both of my cats (even though one can be somewhat unruly) and send detailed emails after each visit. I traveled out of the country twice in the last six months, each time for 2+ weeks at a time, and never had to worry that my cats were being well taken care of. They are prompt in responding to emails, and always send out reminders when holidays/long weekends are approaching so you don't forget to book services. Can't recommend highly enough! read more

I called them to take care of my cats over Thanksgiving and they were quite rude with their response. I have a cat that needs a pill 2 times daily and when I told the girl that called me back this she was extremely rude. She told me they only work from 10 am to 2pm on Thanksgiving day and no one would be able to give my animal a pill in the evening. When I asked if she had any suggestions she said look on line and was happy to brush me off. Not happy at all with the treatment. I know they are owned by Family Pet and I love them so I am a bit shocked that they were so rude and unwilling to help. I understand it's a holiday but they are in the business of pet care and that is a 24 hour job. This is the 2nd time I got a bad feeling about the girl that runs the place since I almost used them the last time I went out of town. Now I have to figure out how to get my keys back from them since I will never use them EVER. Now I understand why there are not that many reviews since there is not that much nice to say. read more

A neighbor just asked about my dog walker so I thought I should take a minute to also write a review of We're There Pet Care. We have been extremely happy with the service provided by WTPC. I love that there's a "team" of walkers available so you don't ever have to worry about a walker emergency and scrambling to find someone to fill in. Desi handles all that for you. I also like the accountability their "pupdate" software provides. I know each day the walker is there during the time he's supposed to be there. Family Pet is my dog's vet clinic and there have even been times when they've been able to facilitate medication pick-up/drop off (I think there was a small fee for it but it was well worth it considering I don't own a car). Great service. I highly recommend them. read more

We've used We're There for almost 10 years and have recommended them to all our friends for their great dog walking service. Pat has been our walker for over 2 years and he is so good with our often hard to handle dogs. They can't wait for him to arrive every day. read more

WTPC is the BEST. With all the dog walking companies out there, it is hard to know who to chose but WTPC has been around for over 20yrs - that says a lot about the quality of their business. Everyone from the management to the actual dog walkers are great - they are extremely accessible by phone and/or email. It is easy to request/cancel services on their online portal. I wouldn't trust my puppy's care to anyone else. In addition to my puppy, I have a dog aggressive dog (who I opt not to have anyone else walk for my own peace of mind) - WTPC took the time to get to know her so that she can be out and about in the house when they come over - the fact that she trusts them in her home is a true testament to how patient and kind they are to dogs. Jordan, our dog walker, leaves notes about both of my dogs, even though she technically is only responsible for the puppy - I love knowing they are in good hands when I am at work. Thanks, WTPC! read more