My favorite thing about Wendy's is eating a crispy nugget with a crunch, this Wendy's nuggets were not crispy. The nuggets here were more chewy instead of crispy. Everything else about this location was awesome. Very clean, nice staff, and fast service. read more

Wendy's - Fast Food Near Me - Williamsburg, Virginia

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Menu is standard Wendy's, which, for our family, is probably our favorite of the most common fast food hamburger joints. Today, the chili was on point and nuggs for the kids were perfect as well: definitely crispy, hot, and fresh. Restaurant is extremely clean and well lit with natural light. The employees are frankly, a little rude, but I think it's most likely they are just busy and trying to keep up with things. read more

Got food and once pulling up to the window the employee was rude and responded it's fast food what do you expect when my order was made quickly after giving them a compliment. read more

Quick service and like that they are open late night. The food has always been good each time I have gone. read more

Wendy's - spicy crispy chicken sandwich side of ranch - Fast Food Near Me - Williamsburg, Virginia

On a weekend visit to Williamsburg, there wasn't much else open in the area (Taco Bell AND McDonalds were both closed, and it wasn't even 8 PM yet on a Friday night). This location is OK. The drive-thru line moved quickly, and the service was chipper and professional. My food order was fulfilled incorrectly---I asked for the crispy chicken sandwich but got the grilled. I double-checked my receipt, and I did order correctly. The fries were good, the beverage was cold and refreshing, and the other meal in the order (junior bacon cheeseburger) was made correctly and tasted good. I would probably return but check my food bag BEFORE getting back to the hotel. read more

I asked for a 10 piece chicken nugget meal in return i got just fries. The service was terrible and i didn't even get my receipt. I also ordered a cinnabon which came with close to ZERO icing. I had been playing a long tournament all day and this was my first meal. I will NEVER be coming back here and i would not recommend it to anyone. read more

It says they are not open for breakfast, but they definitely are, and it was great! Staff are friendly & kind. Nice menu variety, food was hot and fresh. Tried the honey chicken biscuit - biscuit is not greasy, and the honey was just right & not too sweet. And they even made a fresh pot of decaf coffee for me, which I appreciate more than they can know! I don't need fast food breakfast very often, but I will definitely come back when I do! read more

Saw a roach crawl across the floor near the bread. Hadn't eaten Wendy's in 2 years guess I will never again.

5 stars for the crispiest fries I've had from a Wendy's and that smile from the employee! Quick fix before hitting the road. Everything was hot and our order was correct. read more

Stopped in on 9/3 while traveling through. The store trash cans were overflowing - every one of them. Cannot order food from a restaurant that appears so dirty. read more

Terrible customer service! The staff was rude and not friendly at all. Management really should consider revamping their work force. If these people hate their job so much , why do it? read more

i order a Baconator plain.. i received a baconator with everything BUT the bacon.. defeating the whole purpose of that menu item. i don't know how y'all mess up with 2 cars in the whole lot but may the lord bless you. read more

This franchise has quite literally helped us survive the pandemic. We live only about 5 minutes from them. There is also a KFC and a McDonalds within yards of this store. Wendy's has risen so far above the other two in every area: Order fulfillment, friendliness, food quality, organization, you name it. Only once out of dozens of orders has an order not been exactly right when we got it home. I just want to thank the management and staff of this Wendy's location for navigating the challenges of this past year, and for the sacrifices and effort you made to keep your doors (well... your drive-thru) open to serve us. I really don't know what we'd have done without you! Dave would be proud! read more

You will wait in line for at least 30-45 minutes then when you get to the order kiosk you will wait there for another 5 minutes. I had to ask if they were slaughtering the cows in the back because of how long it took. If you have no where to be that day, this is the slow food restaurant for you. read more

Great service. We went here while on a road trip. I got a burger no bun for celiac, the lady on the speaker suggested a lettuce wrap. My sister and mom got a cheese potato and coffee with cream. Really easy drive through, would be back if we need to make a stop in this area. read more

Extremely fast and courteous service. Haven't had an incorrect order yet. Staff is always friendly and helpful. Also very efficient, if you're looking for a fast spot for take away lunch this is it. I can drive up ask for combo # say the size and drink and be done in 5 seconds flat. When I ate inside it was clean same with the bathroom, only thing I wish they had was WiFi so I could work there while I ate if I need time out of the office. read more

Best Wendy's I have been to in years. Granted going in my expectations are low, but this is the first time there was not a mistake in the order at a Wendy's, quite possibly in years. Jake, the manager took the order was pleasant and helpful; showing the employees how it should be done. Great job. Will come back. read more

Next time your credit card machine goes down on a Saturday night when you're located right next to a giant theme park, just close your drive-thru. I waited 15 minutes b/c the line backed up past the menu and none of us knew we wouldn't be able to get anything. read more

Starving after a long day spent at Busch gardens, we were in line at 11:35 and a guy came out giving us a heads up closing time was 12:00. We were honestly expecting not to make it in time, but the cars were moving very quick and the staff was awesome. They are pleasant and worked very very hard until closing time! Great work Wendy's staff read more

1 hour prior to close it took us 45 minutes to get our small order. Manager was walking talking orders and not helping staff. Needs better management and staff read more

We went to this Wendys after a long day at Busch Gardens October 6 after midnight. We got in line about 20 minutes before closing. They took a long time getting people through. By the time we got close to the window they closed down. There was one car ahead of us waiting for their order to be taken. No one came over the intercom. The passenger of the car in front of us walked up to the window and came back and said the guy was watching the game. They waited and we waited. Still nothing so the same guy went back to the window then the employee said they were closed. They could have easily taken our orders or informed us they were closed. Someone could have come outside or something. We waisted 30 plus minutes just to be disappointed. These kind of issues need to be resolved. read more

Wow. This was the worst service ever. We stopped in after leaving Busch gardens and we're all hungry and tired and thirsty. Cashier seemed to be bothered that she had to work. Didn't greet anyone and was just plain rude. Only to be topped by the managers rudeness. We were there at least 30 min before closing of the inside part and when my friends son got back as number 2 in a line of 3 people was told he had to get out of line because the inside was closing. Only for them to wait on the other two people in line, one of which was behind my friend. When we questioned the manager he tried to sayer had just walked in the door eventhough the other 6 of us were clearly already seated finishing our meals. Do you think the cashier said anything....no that would mean she would have had to take one more order. Oh and there was no ketchup in the dining area so we had to "inconvenience" then again to ask for packets. All the while they moved at a complete snails pace. Would never eat there again!!!! read more

I wouldn't normally review a fast food place, but this Wendy's deserves special mention. After running the Shamrock Marathon in VA Beach and letting our stomachs settle, we stopped in Williamsburg to find something to eat. This Wendy's, near Busch Gardens, was our best option. This location appeared to be a brand new Wendy's, and was much nicer than other locations I've been in/seen. The main reason for mentioning this Wendy's is that the delicious Baconators we ordered ACTUALLY looked like the picture on the menu. This is the first fast food experience I've ever had where the item ordered looked like the item advertised. Just for that, this Wendy's is above the rest of the competition. The burger was tasty (anything would have been after doing a marathon but still...) and I'd stop here again if we had to get fast food and we were in the area. Kudos to this location. read more

My burger and fries were cold when they served it. There was many flies inside and the cashier didn't look like she even wanted to be here. This will definitely be my last visit here! Worst fast food restaurant ever! read more

Service was fast and friendly. Food was fresh and hot. And they got our order right on the first try. It's a Wendy's so these stars are in relation to what we expect and in comparisons to the Wendy's we have back home. It was a welcome meal and exactly what the doctor ordered. Thank you Wendy's! read more

I visited this Wendys on December 11th. The whole place was amiss. I ordered a burger with no pickles and extra onions, only to get my sandwich and find extra pickles and NO ONIONS! but only after heading down the road a few miles first. The staff was ignorant argumentative and had a problem taking a $50 bill for an order in excess of $15. We also ordered a diet cola and got a spite. We will revisit this wendys today to give them another chance...here is TO hoping for the best! read more

Get your hours right. Uber eats said you closed at 12. I ordered food at 11:08. It's now 12:36, I'm starving, everything else is closed and I just now get a notification that my order couldn't be delivered even though my delivery driver was waiting to pick it up. Wendy's, why BS? Get your hours right, seriously this is so important. Don't waste people's time read more

We stopped for a quick lunch during a conference nearby. Yes, there was a line at noon but the cashier had things well under control. Our salads were served up fast and no problems with the order. This building is new so previous issues mentioned by reviewers were not a problem for us! read more

Faster than usual at this location. Food tasted great! Dining area was clean and staff was friendly.

Cashier was very rude and lacked a smile I didnt feel welcomed I have to say this the worse experience I've ever had at Wendy's!!!!

I always do drive thru and always have problem with the food I get. It is either over cooked fries or cold, raw chicken or cold. One time I took the burger back and showed them that chicken was not cooked and the manager was like you have the receipt when did you get it. I was like just do your job and say sorry and give me my money back instead of wasting my time! read more

I have always been a fan of Wendy's. Today that changed drastically. I waited in the drive through line for more than twenty minutes. When I finally reached the speaker to order, they said that they were too busy to take orders at the drive through and that walk-ins are more important. (they actually said that) No apologies, nothing. I understand that businesses get busy at lunch time, though the parking lot had many empty spaces, but to actually insult patrons is just plain bad business. I am giving them 1 star because it was a decent place for lunch. I will take my less important business elsewhere. Don't go to the 1907 Pocahontas Trail, Williamsburg, VA location if you are hungry! I wont go back to this location and I live near it. read more

Do not go to this location. Manager is rude, uncaring and not customer service oriented. She refused to take my money stating it would not go in safe. It was a 10 dollar bill. Told her it is valid for all debt and still refused. I hope it is nor because of my skin color. read more

This has got to be the slowest wendys ever! 2nd time I've been to this one and sat waaaay longer both times than anyone should at a fast food restaurant. And it wasn't even peak hours. read more

The staff was arguing in front of us. They were rude to us and the car in front of us. The food tasted like it was cooked three days ago.

I eat at wendys because when my family travels i know im going to get at least a decent fast food experience here. First off, this place is disgusting. The floors in the ordering area are greasy, the bathrooms are nasty and my son had to wash his hands after just touching the waiting line rail. Then it took almost ten minutes to get our food?!? How does that happen in a fast food place? We ordered a salad (pre made), a nugget kids meal and two dollar menu chicken wraps. Youre telling me you cant wrap two things and throw a bag of apples on a tray in less than five minutes??? I've worked fast food, i know things get hectic sometimes, and i would have probably been less upset if it were lunch rush, BUT ITS 1030 AM ON A SATURDAY AND WE'RE THE ONLY CUSTOMERS!!!! My only regrets are that yelp doesnt have a 0 star option and i dont have the owners number, because the head manager of this place should be fired. Oh, and the sunflower seeds that go with the salad expired a month and a half ago read more

This Wendy's is the worst Wendy's. Their hours say the dining area is open until midnight but they regularly lock the doors before 10 pm. Even when the place is open it is terrible. The slowest fast food place I have ever been to, the cashiers wait until one person's order is completely cooked and ready before even taking the next person's in line order. read more

There were profanity flying in the air. While my kids were there and others. I can see one manger with a look of concern and another smiling cracking a laugh silently clapping. Also my son fries was cold. I dont even allow my kids to use such foul words atleast they did send the boy home but with that smurk. On that lady face i can tell she provoked and was in the wrong. The parents in the lobby was all discussing it read more

Out of all the Wendy's I've eaten at, used the drive thru or walk in and ordered and taken home to eat, this Wendy's on Pocahontas Trail is my all time favorite! This restaurant is always clean, the employees are the BEST out of all fast food restaurants in town! Keep up the great job Wendy's on Pocahontas Trail! read more