Great customer service at lunchtime, despite being very busy! Order was completed within a few minutes. One nice lady wiped down my table, after I sat down (another customer had just gotten up and left). Another nice lady employee working the lobby and front counter; Offered to refill my drink and did so, without me even asking. They did a great job and staff are definitely on point here. read more

I love the area and quick service is provided here. The lady that took my order seemed a bit irritated, but it was probably from the breakfast rush prior since it was 10:50AM when I visited. Everyone in the drive thru area was sweet when it came to being handed my order and they put tons of sauces inside, yay. The fries were fresh but loadeddddd with salt and when I ate my nuggets they were good as expected, but just a bit more on the oily side and not as crispy as usual. Then as we kept eating, I had found a long blonde/light brown hair wrapped around my nuggies. It was a 30 count that was being shared, so the hair was woven around about 5-8 of them. It was an off day for me, maybe they were having an off day too? read more

Chick-fil-A - Hair that was found in my Chick-fil-A Nuggets - Fast Food Near Me - Yorktown, Virginia

Staff is very friendly! Mobile drive thru is quick! Food is always hot but they never fill the fries all the way! Also, it's the same with the fruit cup and the soup- not filled all the way. read more

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Just about every week, I'm in the mood for fast food. And Chick-Fil-A tends to be my favorite. On this visit, I stopped by after picking up food for Sophia at nearby Panda Express. So, let's see how everything went. The drive-thru line was surprisingly smaller than usual. One of the workers took my order down (chicken sandwich with waffle fries and ketchup). Turns out the amount at this location is less than our usual local in Newport News (city tax is added to bills after all). And like many other Chick-Fil-A locations, this one went very fast with orders. The only mistake had with mine was they included the wrong receipt in the bag, but I let that one go. Food itself was filling as always. No real complaints from this visit. Fast service as always and very efficient. read more

I got the leftover fries, apparently Really? In the entire large fries ,I got 4 whole fries ,the rest, tiny broken pieces. I will check my order next time, the workers don't care. read more

Chick-fil-A - Trash fries - Fast Food Near Me - Yorktown, Virginia

We ordered 3 different things that would need a untencil. A yogurt, a mac n cheese, and a ice cream. We got absolutely zero utensils. Which cause us to be late to a very important event. My chicken sandwhich had more bread than damn chicken for fucks sake. Bad fucking aim chick fil a. Fucking terrible. read more

This location should have 5 stars. It is the fastest most efficient place EVER! Seriously, we always go here because I know my order will be correct. The service is so fast and efficient. I know I repeated myself but I can't stress it enough. This location every single dayyyyy (except Sunday). read more

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So there is a person named Be la taking orders from customers, and in such a hurry. Is that all over and over again. NO LOOK when you order nuggets or tenders you normally want sauces but Be la don't care. We ordered a salad and extra dressing but Ba la didn't enter the info or ask would you like any sauce. Just again does that complicate your order. The location id always a let down for us. Go to another location! read more

Chick-fil-A - ows a hand holding a receipt - Fast Food Near Me - Yorktown, Virginia

4/30/21: We went there right before they closed. The parking lot was disorganized which led to chaos in the drive thru line. The line was long and slow. When it was finally our time to order, we were told that they no longer had 4 or 6 count nugget kids meals. They only had 5 nuggets. We proceeded to order our food. The order taker must've been tired because she had a little attitude. We moved around the building to pick up our order & they practically threw our food at us to push us along. My driver went ahead & pulled off. At that point is when I realized how COLD most of our food was. We've never been here & don't plan to go back. Just make sure you check your order before you pull off. read more

Chick-fil-A - All these cars & our food was still cold. - Fast Food Near Me - Yorktown, Virginia

My Granddaughter text me to take her to get her free fries. I played the game on the app to get my med m. fries. We waited in the drive thru no employe. We go inside to order. I hav to go back in because the guy forgot to put granddaughters fries in order. Get home my fries are smaller than a small. I order two cobb salsa and ask for he ranch and avocado ranch. I received two avocado ranch dressings. Then my husband is eating his cobb salad he found a hair in his salad!!! read more

This location always has that line we all see, but that line is always speedy! The employees are amazing. They are so polite and well mannered. I love how they all work like a well oiled machine. They seem to be taken care off by their management. Whenever I order thru DoorDash it always come piping hot and fresh. The do not even lack in that department. I have only ever ran into a problem with my order maybe once or twice. It is always handled perfect with customer service. Tip: GET THE APP and MAKE A REWARD ACCOUNT. read more

Fast pleasant service, place was clean, food tastes like salty chemicals. If you want to eat this junk , never stop or you'll notice the unreal stuff you're consuming. read more

The new fries need to go. I've been a loyal customer of Chick-fil-a for over two decades - most of my life. It's always held a special place in my heart, and this location in particular. It was the only fast food I liked growing up, and it was a big part of my childhood, teens, and adult life. The quality of their food is good, the restaurant has always been exceptionally clean and well-maintained for a fast food restaurant, service is usually good, and I liked that they employed an elderly employee that would open doors, hand out mints, clean tables, and check on customers. It was about as close to going to a nice sit-down restaurant as fast food could get. It used to be that, no matter how long it had been since you went to Chick-fil-a, the tastes you had loved were still there. It was familiar, welcoming, like coming home after being away for years. It was one of the few constants in this ever changing world. And they rarely tried to fix what wasn't broke. There was the BBQ sauce change, but they came to their senses and brought back the original. That was bad enough, but changing the fries? People loved them. Why change them? I had the new ones during my last visit, and they weren't good. They were a bit crispier? However, I always preferred the softer fries, and to call these new fries "crispy" is a little too generous. The fries had an almost rubbery texture and tasted like oil at first. After that, I got the flavor of unseasoned boiled potato. A layer of crispy, rubbery oil and a filling of rubbery unseasoned potato is disappointing to say the least. This wasn't just a bad batch of fries, I realized. Something had changed. And sure enough, a quick search confirmed it. It pains me to say this, but this is probably the end of eating there for me, unless they go back to making the old fries. To be clear, this applies to all the restaurants. Everything else about this location is the best I've seen. It's just that none of it matters if the food sucks. read more

Great service and excellent food! Staff always keeps the line moving but with a smile!

Chick-fil-A Victory a haiku by Tyler Ash How I love chicken. Great Chick-fil-A Victory. Never disappoints. read more

I used to frequent this location often, but the quality of the food really has gone downhill lately. The waffle fries are consistently soft and flabby, not crispy, and the nuggets are often lukewarm and not as fresh as they could be. read more

I never have a problem with the food but the service is mild at best. I waited 45min today for my food and took 2 managers to figure out what happened to my order. Also the past couple weeks I've had things missing from my order. This Chick-fil-A is getting sloppy they need to step it up. I'd recommend going to another one. read more

Got a spicy deluxe sandwich and it's always amazing, with fries and a lemonade. Chick-fil-A is my favorite fast food hands down, and sometimes I'd rather go to CFA than other places nowadays. The service is always A+ the joke of how Chick-fil-A should run DMV's is 1000x accurate because I've rarely been let down. The victory location is my favorite because it's one of the bigger CFA's and it's always clean. read more

I want to give a shout out for your dinning room attendant my grandson and I encountered today. Brian went out of his way to give us his friendly personal attention while keeping the area clean during the busy lunch time. This young man is attending Bible College and certainly setting a great example of working hard at the same time. Great young man. read more

Great food, service, and atmosphere. Efficiently organized and quick with entire meal.

Every time we go there we have the greatest if not better experience each time! Susie is always such a pleasure and as sweet as she can be. Micheal there are not enough words for him he is just beautiful! furthermore we got to really talk to Rick more then just the simple hi how are you... What an amazing guy. Just fun and down to earth and such a great owner, he is always engaging and working doing the simplest of thing like sweeping a clearing tables. Food is always great as well read more

I have never had a bad experience at Chick-fil-A. Stopped by this one on our wait home from the beach. It was very busy but they had so many people working inside and outside that we ordered and got our food very quickly. All the employees are extremely friendly. Food are always good. read more

Chick-fil-A - Fast Food Near Me - Yorktown, Virginia

I will admit, I haven't been eating out as much since the COVID thing happened. I've been going to grocery stores and stocking up on food to make as little contact as possible. Well, my craving for Chickfila would not let up. So I decided to go ahead and fill the craving. I drove up and oh man - cars are EVERYWHERE. It's pure packed insanity. But going through the line I discovered it was-of course- organized insanity. The traffic was literally non-stop, but Chickfila had it handled. There were associates outside directing traffic and it was a well-oiled machine. I drove up and it always feels like the associates are happy with their job. Even though there was a constant flow of customers, the line kept moving and orders were filled consistently. I ordered the nuggets, kale superfood side, side of fries and sweet tea. The nugs, fries and sweet tea were perfection. But Chickfila changed their kale superfood side. This is kind of sad because I actually loved the one they had on their menu before. I hope they bring the other one back, because I don't think I like the current one as much. It's still fresh and yummy - just not the same. KUDOS to this Chickfila. Serving customers and staying positive...just what we need right now! read more

It's chick-fil-a you gonna get what you expect. Perfection everytime. Great food and service!

The food is incredible--like every other Chick-fil-A. However the service is terrible and this is the slowest branch I've ever seen.

Neither the phone to register a complaint about your order nor the phone number to talk with a manager to register a complaint about your order was operative - each rang several times without a pick-up! The fries at the top of the container were warm and crisp; however, the fries at the bottom of the container were soggy and appeared to have been placed in the container long before my arrival. Two-thirds of the container was discarded! No sauces were included in the order! read more

I was in the drive through waiting for my breakfast. There were so many slow people in the mobile thru line. I know chick Fla a doesn't immediately run out of there breakfast immediately. I get up to the sign to scan my order and they cancel it. Because the time changed from breakfast to lunch even tho I placed my order and was in line before 10:30. Honestly they should be better about this type of situation. read more

Good service, good food. Wasn't the best CFA/service I've ever had, so I went with 4 stars. Everything was just GOOD.

I'm a vegetarian, so not much to eat at chick-fil-a for me, but I obviously knew that. I usually go here for my fiancé, but we usually do drive-thru. We went inside and the staff was amazing, per usual with this place. Being a new mom, I probably never noticed this, but they have place mats for kids. That was awesome. Our food came out quick and was correct/delicious. read more

Awesome service as always. They know me by name and know the order before I even get to the line. Helps with getting the food quicker. Jennifer is especially nice and always greets me!! Fast service, hot food, happy mood. read more

Chick-fil-A - Yum Breakfast - Fast Food Near Me - Yorktown, Virginia

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Absolutely HORRIBLE experience and so far from the Chick Fil a standard that it's shocking! On 9/7 We ordered 30 sandwiches for our soccer players. We only got 15 of the 30 sandwiches. When I called the store, the manager she made a big fuss about how she personally packaged the sandwiches and we have the order and was completely uncooperative. We had a long drive back home and didn't have 30 min for them to remake the sandwiches. We asked if she would refund the sandwiches. She refused to do so and said we had to come into the store in order to process the refund, by the way they took our card over the phone to pay for the order but refused to refund us the same way. After a long time where the manager refused to offer solutions, she finally said that she could refund us 15 sandwiches as "points" to a specific Chick Fil a membership card. We gave her the membership number and she said that the "free" sandwiches would show up over the next couple of days. It is currently 9/19 and we STILL do not have the sandwiches THAT WE PAID FOR!!! Never go to this Chick Fil a! read more

This place is useless avoid at all cost they screw up your to go orders and no matter how many times you call them the only response I'll give you is that somebody will call you back and nobody ever does all I can say is the owner Josh Burnett is an absolutely useless person who obviously does not care about his business I have called them up I have put in complaints I even put in a complaint with Chick-fil-A cares which obviously they don't this place is a disgrace read more

Fast service, kind people, and my order has always been correct and great! I recommend this location.

Specifically asked the drive through attendant if I was allowed to eat inside, was told "yes! Go on in!" So I go inside, order all my food, sit down, and am then rudely kicked out. There were DOZENS of other people in there sitting down!! Unbelievably rude and strange. So I spent money on all this food and have absolutely no where to sit and eat it now. Thank a lot guys. Really doing gods work. read more

Gotta give them one star as I am tired of them not being able to get a simple order right. I always order Cobb salad with extra dressing. I usually check it cause it is never right even when you ask them if everything is in the bag and they say yes. Most times they have to give me dressing and red peppers as they were left out of the bag. Faster is not always better unless you can get it right. With all those people working you would think they could have at least one person making sure orders are correct. read more

Friendly service, food was good and tasted fresh. The large fry we received had about 8-10 fries which was a bummer but overall we enjoyed the chicken nuggets and would return! We did the drive through and thought it was relatively seamless! read more

This location is notorious for short changing me on my fries. If you order a large, expect to receive a medium. Just fill the damn thing up with fries, guys, it's not that hard. Chick fil A makes wayyyyy too much money to be making cheap moves like this. Be better. read more

The customer service here is awesome, but for the quality of the food is hit or miss. I asked for Vanilla Ice Coffee and they gave me regular. Then I always go for breakfast and always get raw folded egg. I just want fresh food and get what I asked for. I been once for lunch and it was pretty amazing. But I'll try to give me another chance because I really enjoy Chick Fil A read more

I have been Coming to this Chick-fil-A location for Over 4 years now and I have never once been disappointed.The managers and staff At this location Are truly awesome people. They Go above and beyond for their customers. What really makes Yorktown Chick-fil-A stand out From the rest is The way they work as a team to make each customer feel as though they are a part of the Chick-fil-A family. read more

We placed an order in the app and in it we asked for the addition of strawberry syrup in a frozen lemonade. When we spoke to the greeter in the drive thru line she verified that our order had the addition of strawberry syrup. When we drove to the pick up window the manager made a point to emphasize that we would not get syrup because we did not pay for it. I applaud her enthusiasm in saving the company $0.07 worth of syrup, but couldn't this have been better handled by including the syrup once and explaining the situation to customers? It's not much further to the restaurant on Jefferson Avenue where the syrup flows freely.... read more