Wish I would have read the reviews before going to this location. If I could give a negative score, I would!! Ordered a hamburger (got a hamburger with bacon and onions AND cheese); Ordered a single baconator with light mayo; a regular baconator and a back double cheeseburger...nothing was marked and they all looked the same!!! Thank goodness that I order Arby's next door... I may have had to wait but my food was accurate read more

If I could give zero stars, I would. This Wendy's location is unable to get a pickup window order right, even with their new ordering system. For the third time in a few weeks, I ordered a single with cheese, lettuce, mayo and pickles. I double-checked the order screen to see if it is correct. Yep, it was. All 3 times, I have received what was on the screen PLUS tomato, ketsup and onion. This is not what I ordered. Three strikes and this Wendy's location is out. I'll never go back. read more

Manager was talking constantly on here earbuds about her personal life while filling every order she touched wrong. Nobody was getting the right sandwich for several orders during lunch. Add to that the large water puddles in the dining area that were not being mopped up. The kiosk order system was also not working right if you selected a combo with a sprite or any combo meal. This location needs a new manager that is paying attention to their job when at work. read more

This location seems to be rather chaotic. The trash container outside (my first impression) was overflowing, inside there were boxes on the floor, and some workers were just standing around. After I got my food I mentioned to to the manager that the trash can outside needed attention, and he had a look that indicated he asked someone to handle it earlier but it wasn't cared for. Management needs to take lessons from the Wendy's on State Street. read more

went in to order the pretzel double bacon burger and didn't know what to expect. When I opened it up, I had to take a picture of it. It was the most gorgeous Burger and it was so delicious. I'm going back. I don't know how many times but I'm going back. Five star. Thanks Ariana and niasha read more

well, once again this Wendy has cheated the customer again. on a delivered order of a CHICKEN sandwich it was delivered without CHICKEN. When we called we were told we had to select the chicken option. so...they would not make good on the order. why do you have to check the CHICKEN option on a CHICKEN sandwich? Wendy's is beyond good. it is terrible and this particular location is the pits. what a cheat. read more

This Wendy's is terrible they messed up all of my family's orders ever since they added ai. The food is good but they forgot 6 of my items and asked me if "I was good". And I think the employees are drunk because we said our order many times and they still got it wrong. read more

Service is always terrible and they don't seem to care. I have issues 90% of the times. Last time I spent so much time at the paying window that they wanted to charge me twice, for my order and the one behind me, I had to tell them that I was the same car and that I hadn't got my food yet. read more

I normally love Wendy's, but they have completely failed on their new bourbon bacon burger. read more

Wendy's - a hamburger and a bacon sandwich - Fast Food Near Me - Westerville, Ohio

I eat at Wendy's all over town up to three time a week. By far the worst manage restaurant. I counted 11 employees present and it looked like mass chaos. Drive thru backed up so I went in. Wendy's app did not work here and manager argued with me. App only gives rewards, no discounts. I won't be back, there is a Burger King close!!! read more

Literally the worst Wendy's. I've never sat less than 20 minutes in the drive thru to place an order. I always forget after 6 months or so and then go back. Just don't do it. Foods not great either. You would think for all the waiting it would be hit, but it isn't. read more

This Wendy's is experimenting with AI ordering in the drive thru which I found annoying because I had to repeat order more than once. However, when I got my Biggie Bag, it was correct. I prefer other Wendys, but I would return and eat inside here. read more

I was just inside this Wendy's location and I witnessed the server of the fries and chicken nuggets placing his fingers on the food he was packaging! He picked up a fry off the counter and threw it back in the bin with the other fries! He also picked up a nugget and placed it in an order! Is this a common practice? Servers should definitely be wearing gloves! Guess I'll be watching more diligently from now on! 0 Stars read more

This restaurant should be permanently closed. Went inside to order for carry out. ordered simple hamburger/fries/soft drink order for my 93 year old mother. Took 20 minutes and the order was wrong! Employees had zero supervision and were doing anything they wanted. customer service was non existent and dining room was DIRTY. employees lacked uniforms etc etc. Dave Thomas is spinning. Close this store before the health department does us a favor. Nelson Peltz needs to get this chain under control. Never eating at Wendy's again read more

Please just close this location so my family will stop asking to go here. First off, I still have not heard from the corporate office about my last experience. Tonight I sat at the window and handed incorrect items back in exchange for what we ordered. Nobody ever actually read back the order or provided a receipt. Unfortunately I did not pay enough attention and we are now at a park without spoons for frosties, enough straws, and the plain kid's hamburger is covered in catchup, cheese, and onion ( that was a surprise). Want to guess if my boy can be talked into eating his meal? The Coke machine needs adjusted too. read more

Every time I go to Wendy's regardless if I'm going to order online, window or even go in my order gets wrong! I can speak English very well in my 41 years living in the USA. Every time I go if I go in I get that vibe that "OMG" here we go we have to do some work!... I'm very questionable about going and don't like to go to Wendy's! Please fix this problem! Promptly remove the kids that don't care and replace them with kids or adults that honestly care about their job to take care of the food that they make for us that want to come to Wendy's! Please... read more

I last reviewed this restaurant in 2016 and little has changed in the intervening 18 months. The food at this particular Wendy's is classic Wendy's / the service is really, really slow. SO -- if you're looking for classic Wendy's fare and you're not in a hurry -- this is place is OK. But, if you're looking for a fast food experience -- go somewhere else. read more

Absolute WORST Wendy's experience we've ever had. At the drive through a few things: - the guy spilled a drink all over the door of the car in front of us and laughed about it - waited in line for 17 minutes - get to the window there is 7 teenager workers inside joking around not working (hence the wait time) - rude, disrespectful! Bottom line is go somewhere else. In fact Wendy's has gone down hill. What company manages their franchise like this? Lost business - lost customer. read more

Threw the food in the bag and the cheese was not even melted on my fries and they were really rude would NOT go here again

Horrible service got all orders wrong they need to hire different people because these people look high

Always sit in line for over 10 minutes, usually 20. Two stars instead of one because I like to come to this one because the food is a little better t higher quality than the other wendys in the area. read more

This was to be the spicy chicken however it was so dry and looks like it was cooked over 4 hours ago. How could some place serve this and except us to eat it read more

Wendy's - a plate with a sandwich and lettuce - Fast Food Near Me - Westerville, Ohio

Very disappointed 4 for 4 more like 3 for 4 I got two fries you can't mess up that bad unless you try to mess up like you literally have to put two fries in and container and put both in a bag over all don't go here go somewhere else it will save you time and money and the fires look wayyyyyyy to greasy ewww. read more

Wendy's - Fries - Fast Food Near Me - Westerville, Ohio

This has to be the slowest of the slowest fast food chains in existence. They have NEVER ever gotten food out in a reasonable amount of time. It is so bad my kids walked over to Arby's, ordered food, got it, walked back and we were still in line to order. I would be embarrassed if this was my restaurant as the horrible service provided. read more

I used to love Wendys, the food was delicious at a great value. Those days are loooong gone. I recently ordered a spicy chicken sandwich, just a sandwich, not a meal. It was five and a half dollars!! I figured it must be one big hefty sandwich for that price. Uh, nope. What a joke. The processed chicken patty was about 3/8 of an inch thick and fully dried out. There was a single small piece of lettuce the size of an eye patch and a thin slice of tomato. This was something before the pandemic that you could buy off their value menu for a dollar and a half or so. That's really all it's worth, but they're charging three and a half times that for the most disappointing chicken sandwich in the city. I am done with Wendy's forever. read more

rarely my food order is correct, but when it is it's not great. it's just terrible overall.

This Wendy's on Maxtown is the worst I have ever been to. Consistently awful. I keep thinking maybe this time the food will be hot and tasty like the other Wendy's. Nope. Save your money don't go here. read more

Why are you closed before 10 on New Year's Eve? Last I checked New Year's Day was the holiday. We were just trying to get dinner on our way home at 10 pm, nothing crazy like 3 am. If it's not the slow drive through it's the crappy closing times at this location. read more

Showed up 45 min before close, sat in drive through & nobody would help me. Get zero stars from me for no service.

Terrible management. Have have held off giving a review but after multiple issues with this location, I'm done. It's terrible services! Expect to wait and the order will be wrong read more

I waited in the drive-thru quite a while...at least 15 min around lunch time, which was moving VERY slow. I've been to other Wendy's around lunch and they move way faster. They were taking their time. Fries were undercooked and the wrong size. Burger was on the luke-warm side. And I really expect you to get my order right...especially when I'm hangry...and ya didn't. Probably will go to other one across from Polaris if/when I go again instead of this one. Grumpy about this visit... read more

I don't normally visit Wendy's since they don't have much to offer vegetarians. This morning I was in the area before work and noticed they were open so I wanted to see what was on the bfast menu. I ordered the artisan egg sandwich (hold the meat) with seasoned homestyle potatoes. I got to work and chowed down. Really good and satisfying. I will probably make come back for the same. read more

This is a prime location for this establishment! From 10:45 am until 2 pm, the drive-thru is always packed 5 cars deep. I always get the same thing, no matter which Wendy's I'm at, and I've never been disappointed with the food. Definitely my go-to joint for a fast lunch, when in the area. read more

First. The lady at the pay window couldn't figure out what my order was. Told her twice. Then I get the wrong order and the guy on the phone was so rude. Answered with "hello" only. Then Told me "k well come back and get your sandwich". Ridiculous. read more

One of the worst Wendy's around Columbus for sure. My wife and I sat in the driver thru for ten minutes after they said they would "be right with us". I decided to go in since they weren't helping us only to find a bunch of young people "working" that were on there phones and just chilling. I asked to speak to the manager and the female employee asked the manager who then laughed and didn't come over. She then asked him to come over again and when I told him what happened he said "we've been helping people all night". Not sure what that was supposed to mean. I was just making him aware of the situation since we felt clearly ignored. I think it went in one ear and out the other. Female employee rang up my order and it was wrong. She apologized and then opens the drawer and gave me two dollars for the difference. Just really poor management and customer service. Also, the male employee should probably where a belt so we don't see his butt hanging out and everyone should put there phones away since they are working with food. Thanks. read more

Wendy's - Phones out everywhere. This employee had it in back pocket. - Fast Food Near Me - Westerville, Ohio

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This location was so awesome about 5 years ago. Tonight they got our order wrong when it was put in computer correctly. Plus, since I do not eat cheese we had to order from the front and the cashier after we had done the rest of our order from the stand alone kiosks. The cashier was not there and the manager said it is person x on cashier. So they will just have to wait. I mean it was super slow and they had a lot of employees that wanted to help us and couldn't. The manager was super rude and was the one that made our order incorrectly twice. The restaurant was clean so that's good. But in the future we will drive further to a different Wendy's. read more

Well, Wendy's lost our business today. Store #01102142 at 5771 Maxtown Road failed in several ways. Taylor, the host, could have cared less about her customer service skills. First rude, then got the easiest part of her job wrong... Dine In or To Go? We said to go, so naturally she rang us up for dine in. $0.98 dine in tax, thanks Taylor, way to go, girl. Then the food screw up. Three sandwiches, with one being the incorrect kind altogether. I guess being 66% quality correct is good enough there. Not by us, but again, thanks Wendy's on Maxtown! Finally, we took the time to visit the Wendy's www.talktowendys.com feedback site, and turns out that sucks, too. The website did not work well on a tablet (clicking "next" function simply doesn't work... terrible UX. So then we logged in on a laptop, got through the first intro page, but then the date of service field was a dead field, no response could be entered. Great graphic user interface work, Wendy's! We heard you loud and clear today - "We at Wendy's really don't care very much about quality... across the board." Got it. This is a busy area of Westerville with A LOT of dining choices, but Wendy's won't ever be a consideration anywhere, period. At least Yelp provides an outlet for feedback. Thank you Yelp! read more

I work nearby and I will avoid this Wendy's from now on. At lunch the drive thru is slow and they almost always get the order wrong. When I go in to get my straw, fork, or missing food item they treat me like I'm the inconvenience. The only positive is that food is made fairly well for a Wendy's. read more

Went though the drive thru around 11pm. Workers goofing around and the food tasted like it had been sitting around for hours.

Worst Wendy's Longest time-consuming line And no one knows what they are doing I wouldn't call this fast food at all. read more