I haven't been to a wendys with good overall service & food in awhile! This location like all the other ones,push you to use the kiosk because nobody is at the registers. Food was served in a decent amount of time. Food actually tasted fresh & delicious. Plenty of tables & chairs in their lobby. Their lobby was clean & inviting to dine in. Ketchup, napkins & lids were stocked up as well. read more

See all

Wow....I ordered a Plain Chicken sandwich (not spicy), I thought it was going to be a decent size like what they show on the TV or Menu pictures, and all I got was what looked like a single Chicken Nugget shoved into 2 buns. A small sad thing squeezed into a Wendy's sandwich wrapper. I had to laugh, but I ate it because I arrived home and felt more hangrier than ever. I felt very upset. The service was poor with someone at the Drive thru window very upset and dry, trying to make a buck or two. I went inside the Wendy's facility last week before this incident and the indoors eating was horrible. Shame on me for trying this place out gain and again...Close this place down!!! read more

The food is no issue and came out the way I wanted it. When I utilized the drive-through, the process was slow and it took a bit of time. Manners, for the most part, weren't too bad but could have been better. The entrance and exit are very interesting at the stoplight, especially driving from the drive-through and turning left, which connects back to the entrance. Exiting here is for turning north to route 9 or going across to New Hackensack Road, and the design isn't the greatest considering there's traffic, which I doubt happens on a daily basis, but it's worth noting. Providing more space would be very beneficial. Turning southbound to route 9 isn't too bad, as it's straight ahead of the drive-through. Overall, would like to see some improvements at this location. read more

Walked in and there's NO ONE at the counter. Everyone that "works" there was at the drive thru. Waited a few minutes before some stoner that was vaping came over and told us to wait a minute; then disappeared to the store's interior behind the counter. Looking around there was one older couple nursing a soft drink. This was at lunchtime! And no customers?! If this is how Wendy's treats the customers who want to spend their money; I'm surprised they're still in business! ESPECIALLY; when there's at least a half dozen restaurants within walking distance to choose from, who are more than happy to serve you. read more

This used to be a good place. Now the new owners are making it the worst. Dirty inside, no napkins and they don't accept their own coupons. Leave this one alone. read more

The worse Wendy's ever! I have been at this restaurant a couple of times, and it used to be good, when they had this particular manager there, he was very good and hard working, however, he's no longer there and now this place is THE WORSE! I've been here two other times, one time they put someone on the register that was ultra slow, but I was patient, but it was still a slow process...there was never more than 2 (other) people in the restaurant at any time, so this is proof that this place is COMPLETELY GARBAGE! This last time when I walked in, the person at the register was helping someone then when he finished, he WALKED AWAY, leaving the rest of us (me and another party) alone! about 10 minutes later, someone came to take my order. Needless to say, that I should have listened to myself not to ever go back there again! Part of my order was cold, the floors behind the counter where the workers were, was dirty and nasty, the workers were "playing around" and not doing their work, (hence us waiting so long for someone else to come to the register). The person who was at the window was talking and playing around with the two girls that were standing around, and no one was WORKING! My advice to ANYONE who thinks about going to this disgusting restaurant, DON'T GO! Stay away! the restaurant is not clean! the workers don't wash their hands, and all they do is eat the food themselves, and don't value their customers! I HOPE THIS PLACE CLOSES SOON! read more

this place is a joke ordered a dave's single and added bacon no bacon just a big ass piece of tomato and a shit ton of ketchup, my girlfriend also found a non cooked dirty french fry in her batch of small fries, and finally my baconator fries had string cheddar cheese on it not even melted just flat out cold this place is a disgrace read more

I stopped going to this location because I was always missing something from my order. Tonight I tried to give it another chance. That was a mistake. The person taking my order was rushing me. When I got to the window they gave me my drinks and asked me to pull up and wait for my food. When they brought it out I was missing a fry. An employee named Hector let me in (Why was the door locked it was 8pm and they close at 10pm?) and when I went to the counter I told them I was missing a fry. They looked and talked to me as if I was lying about not getting it and proceeded to yell at poor Hector for letting me in. They told me to go wait outside then came and said they put the fry in the bag. Really?! I will not be returning to this location. I'd rather travel a few extra miles to go the Fishkill Wendy's where my order is always right and the people are really nice. read more

Drive in service is atrocious. Last three times we've been through the drive through, the order was wrong. Wrong items, no straws, no sauce( despite being requested). Last Saturday,. No syrup for the French toast sticks. When going back in to ask for it, they didn't even have any at the drive through,.. had to send someone rummaging through the back room for it. Last visit, wound up actually driving away without ordering because they were out of stock for what we asked for read more

Went to Wendy's put a order in for junior bacon cheeseburger biggie bag through the drive-thru when I got home I opened the bag the Pattie was off of the bun and was burnt and so were the fries. Call the establishment many times and I got no answer the next day I called Wendy's and the person I spoke to hung up on me I called again and no one answered the phone .I will be contacting corporate Monday morning. read more

Wendy's - Jr. Bacon Cheeseburger Biggie Bag - Fast Food Near Me - Wappingers Falls, New York

At this Wendys they don't give you all your order which make you go to the counter multiple times for your food. I asked for mustard on my sandwich and they told me that they don't have mustard just in the packs. No straws and napkins at the area they give you these items behind the counter. No professionalism at all. The drive thru guy keeps leaving his post because he couldn't anything right. Nope won't be back. read more

Got fries at 1am that tasted like literal human shit. Would give this place negative stars if I could

There is quite a few things wrong with this place let me start off with the store manager she is very rude and gets up in her employees faces like she runs the world second of she has had ppl work they when they were sick with 3 things they brought in a doctors note and she still made them work and also I worked there first hand they don't full look the meat everything is so behind in there they haven't re done the place a women came in the store at night I working during this time and the toilet fell apart cus everything in the store is so old everything is destroying when they make ur sandwich wrong they don't remake it they just take off what they didn't want one it they don't clean the dishes till the end of the night the store manager sitting in the office all day unless someone calls out they she will acting do work is on her phone 24/7 and all of above she is disgusting and they never fully cook any of there food from a former employee I don't recommend going to the Wendy's in Wappingers falls . read more

Wendy's - a broken toilet in a bathroom - Fast Food Near Me - Wappingers Falls, New York

I came here today because I had a coupon for a free sandwich. Unfortunately, that's probably what it's going to take to get me to come back to this particular Wendy's. The food itself is fine, typical of what you'd expect. The restaurant area is quite nice - clean with a lot of space, even a terrace. The problem is that the amount of time it took to order and receive my meal was unacceptable. Maybe it was legitimate, like being short-staffed. But I would hope to see better procedures in place both to handle that and to order and serve the food. There are 2 registers; only 1 was open. The poor woman at it was doing triple duty, taking orders, staging orders, and getting the salads, beverages, and chili. The available counter space is minimal. There was room for at most maybe 2 orders being staged for delivery. Also, when you walk into a Wendy's, what's the first thing they always ask you? "Eat in or take-out?" Not here. She either asked at the very end or never asked (I had to indicate it myself). That slowed down staging orders from folks having to correct her. If you serve 2 types of iced tea, I would hope that you ask the customer whether he wants sweetened or unsweetened. Normally I remember to specify unsweetened, but today I forgot, so of course she assumed I wanted sweetened. PLEASE ASK. Once I discovered it, I would have normally gone back to the counter to switch it, but by that point there were 9 people in line, 7 of whom had not yet placed their order. The men's room, while large and clean with a lockable door, has a single toilet and sink, and there was no paper - maybe they didn't have time to restock it? But with the amount of space in that men's room, you could easily spend a little money to put the toilet in a stall, add a urinal and sink, and turn it into a men's room more than 1 guy could use at a time. There was a wait to use it! The good news is that these things are solvable with a little bit of money and training. I hope that, should I visit here in the near future, I can give a favorable update. read more

Wish I could give this junkyard 0 stars. Waited in the drive thru line for 20 minutes with only 2 cars in front of me. This place should be shut down, as they have no idea what the heck they're doing. I backed out of the drive thru and went to McDonalds. 3 cars in line, and I got my food within 10 minutes. read more

The food is always fresh & service is always quick. The employees are something else. While receiving my #11 combo, I asked the person at the window for extra ketchup. Him, the manager, and another employee present at the time all looked at each other, smiled & the man proceeded to give me 2 total packets of ketchup. I could not tell how many until I pulled over because it was dark out & once you're out of that Wendy's & on rt 9, it takes about 10-20 mins to turn around & go back with traffic. Im pretty sure the condiments do not come out of their check. You are better off at the Fishkill/Poughkeepsie/Newburgh locations read more

Ordered a bacon double stack with no pickle. Got a double stack with no back and and it had pickle on it. I'm allergic to pickle. Needless to say, I won't be coming back to this location. read more

My family stopped there today at 1245pm for lunch. Stood at the counter for 10 minutes,no one acknowledged me but I saw them look over several times. All three crew were just concerned with drive thru. I am officially done with wendys. read more

Absolutely disgusting location. Rude staff. Orders frequently wrong or missing items. Fries are always soggy and gross -- they need to change the oil way more than they clearly do. Just overall dirty store. McDonald's is a minute away and I'd rather spend a little extra for better service and food. D i s g u s t i n g . A b s o l u t e l y . D i s g u s t i n g . read more

I went into Wendy's in Wappingers falls for a 4 for 4!! As I waited to be served being the drive through was packed! I witnessed the Indian guy working there using his hands to make all the nuggets orders!! He made like 5 orders while I was there! Bare hand! Touching fries and all!! Whatever nuggets or fries that fell to the side he picked them up with his hands and throw them with the others! I called for him and said why are you using your hands! He walked away and the cashier went to get me the manager. By this time the ppl in the lobby walked out! The manager apologized and told the worker to use gloves! By this time it's too late! All the nuggets and who knows what else is infected! Never going there again! Plus it looks dirty behind the counter! read more

I got a double cheeseburger meal for takeaway. Burger was medium rare. Red in the middle. Also fake special sauce tasted faintly of fish. That was a first. This Wendy's food is getting worse and worse. I usually go to the Wendy's in Fishkill. Their food is good. read more

This is more a review of the food rather than this specific location. We stopped by here today because we were interested in trying the new natural cut fries with sea salt. No reason to rush out to you local Wendy's, they are basically the same ol' shit as the old ones except it looks like they kept the skin on the potatoes. This location was otherwise very clean, it was pretty empty when we were here so we got in and out quick. Staff was friendly. Would go here again. read more

This one guy says I look like Roddy Rich. I look more like earl sweatshirt from odd future, but that dude is still the homie for saying that

I went to Wendy's at 9:13 PM tonight after a movie and oRdered 1 and 1/2 half salads for my daughter and I. I asked for the Southwest and they did not have the chiCken to make it, so we opted for and paid for a buffalo chicken salads with ranch. What we received was much less what we asked for! We received a bland regular crispy chicken salad with Buffalo ranch! This is not the same thing!!! When I called to point out the issue, they asked for me to bring it back! Unfortunately, I live over 45 minutes away across the other side of the river at West Point, NY and by a gate that closes at 10 PM!!! I AM SO UPSEt Because the associate who picked up the phone tOld me they couldn't do anything about it! They did not offer a practical solution (e.g. a refund or even a equitable replacement for the correct item that I paid for! The chicken because was dry and rubbery, and the crispy flakes were barely even on the chicken! It is probably the worst salad that I have EVER had and definitely not worth what I paid for it! LOUSY Customer Service and INATTENTION TO DETAIL is going to KILL YOUR BUSINESS!!! Even other comparable business get the order right from Chik-Fil-A and Zaxbys!!! Probably because they QC the order before it goes out to the customer! Thanks but no thanks, I will not be back!!! read more

Wendy's - Definitely not a Buffalo Chicken Salad!!! - Fast Food Near Me - Wappingers Falls, New York

Must be rocket science to fill an order in the drive through. Then to keep someone waiting 10 minutes while they remake one burger. What a joke. read more

A girl named Kayla that works here is so nice and went out of her way to make sure I had everything I needed. Best employee they have!

Wendy's cares more about there drive through than costumers that walk in and they take forever,there fries come practically uncooked one Tim my fries were wet and cold li a potato read more

My family stopped to have lunch yesterday August 17, 2019. As soon as we walked in it smelt like spoilt fish. I smelt it faintly last time we went but this time it was pungent. It was so bad I couldn't eat there. Something is definitely wrong. Stopped at a Wendy's in Long Island today and definitely did not smell like that. read more

My husband pulls up to Wendy's Drive thru: what can I get you? My husband :one second please Drive thru: silence My husband: okay I got it Drive thru: well now you gotta wait for my time! My husband and I : excuse me? I call to get corporate number First call : no answer Second call : * nasty guy* can I help you? Me: I'm sorry is this Wendy's? Guy: what do you want? Me: I need corporates number *click* Third call Nasty guy: this is ***** what do you want? Me: I'd appreciate not being hung up on when I ask for the corporate number Nasty guy: well you're not getting it *click* Me now very angry Fourth call Girl answers: thank you for calling Wendy's can i help you? Me: can I have a manager please? Girl: I am the only manager in duty Me: firstly, **** shouldn't be working with customers he's nasty, secondly I would like your corporate number please Girl: sorry I don't speak your language - * click* I finally got the number off their website and reported it, but This happened last Wednesday and I haven't heard anything back! Wish I could give no stars read more

I always have a great experience with this particular Wendy's everything is prepare fresh and in a timely matter. The staff is always very friendly and professional. Hope the staff keeps up the good work. read more

I ordered takeout about 5pm. Customer service was congenial and fast. My order was ready in 7 minutes and was accurate. The hamburgers ( never frozen must make a difference) were very good & loaded potato excellent. Obviously we will return. read more

i am stuck at working saving lives and placed a doordash order for wendy's. i called to ask if they can put shredded cheese on my chili and can they put a hot sauce packet with the order. the food is here with no cheese and no hot sauce!! if i did my job like wendy's then all patients with covid-19 would be dead, but i am out here for you and all i asked for was shredded cheese and a packet of hot sauce!! thanks for the first responders appreciation!! never again will i support this business ever again, no stellar customer service skills, no empathy and no respect = no more business!! read more

Let me just start off by saying I never write reviews. But I knew I had to after I experienced the customer service here at this Wendy's. Me and my friend recently came here to order food, as you do. When we pulled up to the drive-through window we were greeted very aggressively by a lady named Tamika. She had a very sassy tone when my friend was ordering and was mumbling and expected us to understand what she was saying. After multiple times of me and my friend asking her what she was saying she started to get angrier. She put the prices of our order on the screen and never said anything after. We can tell she was annoyed. We drove up to the window to get our food and my friend received two fries and a burger when that was not her order. So we go inside to correct her order and there Tamika is with her fucking AirPods in (SHOCKING)! The food was great service not so great. We will not be coming back. Thanks for coming to my ted talk. PS. wish that an eyelash doesn't end up in your food!! read more

This Wendy's was awful. Been going since I was a kid. Usually love it. This time our buggers were dry and cool not warm or hot. Our cheese wasn't melted. And our fries not cooked nearly enough. The help seemed to have difficulties keeping it together. A shame! read more

I haven't gotten a burger at Wendy's in a while. I usually get a baked potato. The burger I got was so over cooked and try and the service very slow. The cashier was doing her best, but the manager should have probably helped her out read more

I was recently at the drive thru and an associate by the name of Brandon was helping me. He took our CC from Chase and inserted the chip. Didn't work. Inserted it again. Didn't work. Manager comes around the corner and says that someone earlier split soda on it and it's not working properly, takes the card and proceeds to swipe & insert it a half dozen more times until it declines. Thank goodness for Chase. They locked the card. The manager Edward aka Ed (on his name tag) very nasty says it was declined. As I explained of course it is you swiped it enough times. I proceed to hand him my Chase card and yet again Ed swipes & inserts it until it declines. Ed now extremely nasty LOWERS HIS MASK, LEANS THRU THE WINDOW, & proceeds to YELL at me regarding our cards being declined. Btw, YES I HAD A MASK ON THE ENTIRE TIME. I asked repeatedly for Ed to pull his mask up all the while Brandon is trying to get him to back up and pull it up also. Ed still screaming without a mask on, I asked one more time to put the mask on correctly, Ed gets louder and yells "I'm 37 years old! Don't tell me what to do!" (Basically spitting as he is screaming at me) Yes Brandon all calm manages to pull Ed back to calm him down. I proceed to give him my Discover and tell him to swipe it ONE TIME PLEASE. Yes it worked and Ed throws card at me and closes the window. While still sitting there in my car, Ed turns to Brandon and says "Don't open the window until that F'in Bitch pulls away." I've tried calling Customer Service multiple times to be 22 or 26th in line. Yeah. I don't have the time to wait. Brandon at this location was calm, respectful and tried his best to calm Ed down. Ed on the other hand shouldn't be working in a restaurant let alone as a manager. read more

I wish there was a negative rating. For starters it was late, and I was already grouchy. The drive thru guy was a jerk and shooed me along. I got Coke when I wanted Sprite. And there was ketchup and mayonnaise on my hamburger even though that's the one thing I didn't want. The guy even repeated it back to me to make sure but they still messed it up. Thanks for ruining my night. read more

You kno what to expect coming here good food cheep and fast might not be the best food but on the go it will deff do

All around I like Wendy's. Great fast food, but this is by far the worst Wendy's I've ever gone to. First off the staff is absolutely brain dead. They walk around like zombies completely clueless of whats going on. They always mess up my order and it takes so long to get the food. An order of 3 meals usually takes about 15 min every time I go in. By the time I finally get my food it's always cold and tasteless. Maybe if the place was packed I would understand the long wait but there is usually less than 5 people eating when I go in. Go to the Wendy's in Poughkeepsie instead. Don't waste your time at this place. The staff doesn't care about customer satisfaction. read more

Food was fine...fries were a little soggy but not inedible. The girl was just disgusting though. She kept rubbing the straw all over her face then tapping it on her chin, it's like seriously that's going in someone else's mouth what wrong with you!?!? And on top of that she didn't give me correct change! Never going back to Wendy's read more