Went through the drive up and picked up my favorite dish, Pecan Salad. Sometimes they have trouble hearing you through the speaker but other than that service was friendly and food was great. Price is good for the size salad you get. read more

Was not given any choice for drinks or sides with the kids meals or adult meals. Place was very dirty and short staffed.

Went in with my family around 7, 7:30 Friday October 10 my kids ordered two #3's with honey mustard & Bbq.. I had a coupon from the app order anything $5 or over get a free any size fry. I processed with my order I got a BLT no tomatoes & a Double Stack the female manger with glass took my order scan the coupon but gave me awards points instead of reading the coupon for the free large fry. When I got my receipt I did not see the free fry. I ask & showed her the coupon she said idk nothing about that. I told her this is what I ordered she did not care about the coupon didn't try to read it she was too impatient to help me or to figure out what the coupon was about I thought the customer came first, not to her the food came first instead helping me out with my coupon that scan.. when I got home my kids was short their chicken nuggets. So idk what was important to her. I never had a problem til now I always felt like this location was family friendly. read more

Wendy's - Fast Food Near Me - Swansboro, North Carolina

went to this location tonight and was denied two items because "they were out" but clearly the frosty machine was taken apart ready to be cleaned 2 hours before close. then we got our order and an item was missing and burger was super cold, went back through again and the burger was made wrong, proceeded to go through once more, greeted with a rude attitude and the window was slammed closed before we could finish speaking, then handed us yet another cold burger. read more

I got severe food poisoning after eating a Cobb salad and was sick for over a week DO NOT EAT AT THIS STORE ! Or any Wendy's as they do not care about their customers. !! read more

Service was terrible. I was the only customer in the Restaurant AND NOBODY would even acknowledge my presence for over ten minutes. (I think I showed up in the middle of a shift change, but no excuse.) I ordered the Carolina Classic because it looked pretty good. It was NOT what the add picture showed. The "manager" told me, "you can't expect it to look like the picture." I really have a problem with poor service and false advertising. read more

Wendy's - This is what you get when ordering a Carolina Classic! - Fast Food Near Me - Swansboro, North Carolina

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I genuinely don't understand how this location gets my order wrong EVER SINGLE TIME! I'm lactose intolerant... I always ask for no cheese... I always get cheese... I wait in line FOREVER just to have something wrong with my order that makes me walk inside anyway... the employees are rude most of the time as if they don't want to work there... I also got a peek at their sanitation score It's safe to say I hate that this is the only Wendy's nearby bc I love Wendy's Y'all are making people sick though... do better read more

Son of a baconator with no bacon on it and a plain bacon cheeseburger with no bacon and it had all the condiments on it.

I believe this Wendy's has since improved from the last time folks have reviewed it. I usually check reviews before I go to places and saw this particular Wendy's currently has 1 1/2 stars. It's the closest Wendy's near my house and so I gave it a chance. I was pleasantly surprised, the man taking my order was kind and patient with me and my husband ordering. Our food came out extremely fast which was the biggest surprise since many previous reviews stated there was a long wait time. Fast food establishments are pretty standard on what they serve, I got the spicy chicken sandwich and have no complaints. It is exactly what you expect from a Wendy's and I enjoyed it especially with a side of the ghost pepper ranch. We went on a weekday evening and it was relatively empty in the restaurant at the time, it was quiet and clean when we ate there. I would recommend giving this place a chance. read more

Let me preface this by saying that I have tried reaching out to corporate to discuss all the issues at this location but nothing changes. If I could give it NO stars I would. Save yourself the frustration and find another place to eat. THIS WENDY'S IS THE WORST EVER! If I wrote a review for each time I tried to give them another chance and they let me down, I'd spend the majority of my time writing reviews. For starters, this is the only Wendy's close by. There is no other Wendy's in Swansboro, Cedar Point, Cape Carteret, or Hubert. So for the one and only, it is horrible. The older, blonde-haired manager really doesn't help to resolve issues. Food takes forever. It's usually wrong. Prices vary based on who the manager on duty is. And during our last visit, the pregnant girl on the drive-thru didn't seem to know the difference between asking what else you might want on your burger and what else you want with your order. I ordered a cheeseburger plain and she asked what else I wanted on it so I repeated just a plain cheeseburger and she got completely annoyed and said NO, what do you want to drink? Like I was supposed to decipher that code. So I place the rest of my order and when I pull up the window, she's not wearing gloves and her mask is not covering her nose and mouth. (DURING THE PANDEMIC) Then she proceeds to make our drinks by grabbing the cups with her bare hands and sticking her hands and the cups into the ice machine to fill them up. Then with the lids OFF of the cups and her mask down, she holds them under her face and starts having a whole conversation with someone we can directly see for like 3 or 4 minutes. So, I beep the horn to alert her that I'd like to have the drinks remade and she proceeds to chat it up and ignores us. When she finally gets to the window I address the issue and ask for new drinks due to the fact that she was not wearing her mask properly and had been talking over the uncovered cups. That really irritated her and she replied that she was pregnant and trying to breathe. I told her I understood but I'm a mom and I'm not trying to get COVID or let my kids get it. Her reply? Fine, I don't care, I'll give you new drinks. Why so snotty? You know the mask mandate for restaurant employees. Come on Wendy's you can do better. To add insult to injury, some big dude then comes to the window and opens it, sticks his head out and stares at me without saying a word. So I smile and say "yes?" and he starts talking to me in this weird condescending tone. He says, are you upset? You seem upset. I see you talking in your car (I was with my daughter) and you're waving your hands around. (Yes, that's how I talk. LOL) I guess he was trying to intimidate me. Not a chance. I looked at him and said, "do you have a policy for wearing gloves?" he says "yes" and I let him know his drive-thru girl isn't wearing any. He then says she's not handling food so it isn't an issue. So then I point at the icebox and ask him if there's ice in there. Of course, he says yes. So I tell him that she just stuck her hands in there with the cups to get ice. All he could say was that she was supposed to use a scoop. But still, even if that were the case, the scoop is being touched with her bare hands and she is then dropping the scoop back in the ice. Then I let him know that she had her mask down and was talking over our open cups. He just closed the window and walked away. No apology. Just attitude. Didn't get an apology from the drive-thru girl either. While we waited the two of them continued to chat it up off to the side just out of view from the drive-thru window where we couldn't really see them or what they were doing to our food. The manager then appears and it looks like they are all chatting about us cause we get a few glances. Then probably as punishment, they had us sit there for 20 more minutes. By the time we got our food, there were 5 cars behind us and neither the drive-thru girl nor the big dude gave us our food. Instead, the manager opens the window, doesn't make eye contact and shoves the bag in my face, and starts to close the window before I've even fully grasped the bag. No apology, nothing. I have given this Wendy's too many chances to make good and they have consistently disappointed. That last visit was the last straw. NEVER AGAIN. read more

Got a Dave's double and it was completely raw and it was not busy waited at the window for at least 5 or more minutes kinda disappointed read more

Wendy's - Dave's Double - Fast Food Near Me - Swansboro, North Carolina

Dead drive-thru at 12am tonight and they still decided to just hand me stale, crusty, burnt food and soggy nuggets a minute after I pulled up. This place is an embarassment so are the people who prepared my order. Better off gathering grocery baskets imo. Shameful this cost me $20 tonight. Wendy's really fell off. Someone needs to be fired for real. read more

Had no drinks only lemonade that was sour ordered Cobb salad only to get to the window to be told there was none of that eather.finally get food fries an nuggets were cold horrible night at for drive thru..And no way to call to see if they got any drinks or salad in yet goes st8 to message machine read more

The place is clean enough, but the lady behind the front counter, Theresa, was extremely rude not only to my wife and me, but also to the other customers behind us. It was almost as if she had a grudge against everyone placing an order because each order meant she would have to do some work. For being a fast food restaurant, "fast" is hardly an accurate descriptor for this place. Ten minutes per order on average during the time we visited. Nobody was in any hurry to prepare food for customers. I understand that this is the South, I'm from here and nobody should move that slowly or reluctantly. Food was on par for what I would expect, but the customer service here needs some serious attention. read more

What a joke. Ordered 2 large frosties and was charged an additional $2 because they assumed I wanted a coupon book, which I did not. The frosties are medium sized at best and although Wendies corporate states they should be 19-20 ounces my servings were maybe 14 to 15 ounces. Goodbye Wendies. read more

First off I ordered a Cobb salad, nuggets, and a sprite. There was a black curly hair folded in my napkins that were in the bag with my nuggets. Then while eating my salad there was a gnat crawling in my salad!! So disgusting! Please check your food before you eat from here! read more

The food was lackluster and I had to wait 30min for 1 meal!!! It was like a car pulls up to order goes to window and sits 10min before next car pulls up because they're at the menu board still TRYING to order! The manager Alonso was apologetic he was running the drive thru the register and cooking and he makes $11 an hour as a MANAGER! Then they wonder why they're Understaffed Meanwhile the price of a meal had gone Up significantly over time...The manager can't buy a meal with what he makes in an Hour!!! How does that make sense??? So what do you expect from the employees If you can Keep any!?! Wendy's that's on You as much as your Franchise owners where's the STANDARDS???Shout out to Alonso for holding it down for a selfish greedy owner!!! read more

This is their third strike and the reason I'm writing a review. It's the same thing each time. I ask for no Swiss cheese sauce on my sandwich, and replace it with regular American cheese. It never fails, they never get it right. This last time I even asked them to please make sure that they put on the right cheese, still messed it up. So I'm done with this place at this point. read more

So I spoke to corporate they helped, charity called me and offered my meal for free, thank you very much BUT I ordered an extra 6 piece for my son and only got 5, it's ok I'll chalk it up to me paying $1.59 for my double meal and a 5 piece. Thanks again and count ur nuggets people read more

Save yourself the aggravation and just go somewhere else. The employees are beyond slow. Its like there trained to be slow read more

Wendy's - Not sure why they have this on the counter. Bust be a symbol of how slow they are. - Fast Food Near Me - Swansboro, North Carolina

I've had great experience at this Wendy's! I think we can all admit fast food restaurants have good days and bad, fast days and slow days, but over all this restaurant was fast and friendly! The staff was very kind and had quick service! Anything Wendy's could do right they did! Thanks Wendy's for exceptional service! read more

The next time I come here and I can't decide what I want inform your employees not to suggest the cheap menu and say you don't want anything on the other side it's all expensive I make WAY more money than little boy behind that counter THANK YOU read more

The sign say it's open until 1am. I pulled into the parking lot at 1252 and after figuring out how to get to the drive thru window, I was told at 1254 that they were closed... register time said 1am. Funny thing - went to the Wendy's at Western and 17 and they had the same time as I did. I guess the folks in Swansboro just wanted to go home. read more

The worst place to eat in swansboro. The lady manager is a bumbling idiot who couldn't manage to take a breath if it wasn't an involuntary action. Food took 30 min to make an was cold, I know that's a tough sentence to read. Literally go anywhere else! read more

I've ordered for them through the mobile app 3 times in the last month. All 3 times they ask me to pay even though I did on the app. They also have forgotten some of my order every single time. The food is never hot either. They are a serious disappointment and need to step it up. I know Wendy's is better than that. read more

The woman working at the window was extremely rude and had the worst attitude. They also couldn't complete my simple order.

TERRIBLE customer service. They don't even greet you when you get to the counter no less when you walk in the door. Save yourself the frustration and just eat somewhere else. It's like they're totally oblivious as to what their job is! Not to mention their sanitation rating is a 91... oh and ice is not supposed to go in orange juice. The employees definitely need to be retrained as it seems they weren't even trained in the first place. read more

Pitiful customer service. Had to go back 4 times to get order right and employee wanted to argue with me. Never going back

Just had breakfast and had no wait and food was good. Staff was very upbeat Clean friendly good and reasonably priced just what you want in fast food. read more

Served by manager and still received old food from the heat lamps- petrified breakfast burritos (lol) 100% not eatable! Definitely not about the money I wasted but more about the disgust in the staffs horrible service. Good luck;) read more

Waited 10-15 minutes for old ass fries that tasted like sweaty balls... The drive thru employee also looked like he hasn't showered in weeks and like he was about to end it all after his shift. read more

Showed up at 10:15 to get breakfast and they were fully switched over and wouldn't let me order anything other than lunch. Breakfast is supposed to go until 10:30...I used to work fast food and this is just pure lazy workers which is a huge pet peeve. Management obviously doesn't manage. read more

This Wendy's is attached to a Hess Gas Station and the drive through is all the way on the left of the building and parking lot. I come here for lunch. The inside is the older design but it's clean. The food tastes good and is hot, personally I think all Wendy's french fries are over-salted. Like most Wendy's I've been to, ordering takes longer and some waits for your food are longer too. read more

Bad, go somewhere else. Super long line, rude employees, and bad food. I am amazed this place is in business. Go somewhere else. Basically just listen to me and pretty much every review on this place, if not then you will get exactly what you are reading about. read more

my last review complained of cleanliness. well their sanitation rating has dropped to 92.5, which is bad for such a small restaurant!!! poor uncommited lazy employees and poor management!! dave is rolling over in his grave!!! read more

If I could give it a NO star I would. The service is horrible and it took 20 min. Of waiting in line for me to write this review. The upper management need to fix this place asap! read more

Went to order food in the drive thru the women had no manners, Very rude. Go to get our food from the window I said please thank you. She didn't say one thing. Very very un professional restaurant. Very disappointed. read more

Won't be coming inside to this location again. Took forever to take my order and the family in front of us. They didn't give me a receipt for my order. My sandwich was cold, to the point the cheese was not even starting to melt. The kid behind the counter had a huge attitude over everything. read more

Unfortunately the only positive thing I can say about this Wendy's is my order was correct and it was hot. It took approx 30 mins from the time we walked in to get our food and there was no line, it then took about 15-20 mins to get a couple frosties. All total we were in this FAST FOOD restaurant for over an hour. After conversing with other people in the restaurant, we learned that this was normal for the dining room. The drive thru seemed to be moving pretty quickly and most of the employees including the manager were giving attention to the drive thru over the customers staring them in the face. They were all very unprofessional, I do not recommend eating in at this Wendy's and it may be a while before we take a chance on the drive thru. read more

What a joke. Some of the worst customer service I've experienced. Super slow and rude as hell. Kid working the register straight up ignored customers to talk to other employees and the manager did nothing about it. She ignored us to. read more