Just stopped by to get a free ice cream. Staff was friendly and polite. Ice cream was a nice size and hit the spot. Outside of shop looked clean. It was 7 pm and not busy which is unusual. Just wanted to give a kudos to the staff working on May 29th at 7pm. read more

Terrible customer service. Should have team members trained on the items on the menu. Drive through worker did not even know menu items from shareables menu. read more

do not go to this McDonald's and eat. It's the worst McDonald's in the area cooks. Don't know how to make sandwiches cooks. Don't know how to read. This is what my sandwiches look like after it was supposed to be remade because the cook didn't know how to read. read more

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I didn't get all my food once again!! This has happened many times!! The woman that took my order seemed clueless asf!! Mcdonald's in Swansboro NC is very good at getting orders wrong!! read more

The service from the person taking our order was amazing. The manager or whoever is working is the blue with the vest this night was not understanding. I placed an order for extra topping and did not receive that, I was willing to pay for more (you'd think you can just take the extra money but no). Would not recommend her service is you just want a sweet treat at night. read more

This place is the opposite of fast food. Every time I come here, I am told to pull over to the drive through parking as nothing is ever ready. Defeats the purpose in my opinion. Then, twice now someone walks up and it's not my order, its someone else's. Do better. Its really not that hard. I don't understand how all this new tech for efficiency has actually slowed everything down. read more

We were waiting 35 minutes for 4 burgers and fries. We decided to get the money back and leave. The location is really pretty, but not fast food. read more

This location is bad. They need to shut it down or get a whole New staff this afternoon was very very bad.. I will never bring my family back to this location.. the staff & manager Kelly was very disrespectful. The young light skin female with the long red braids. she was out of control cussing, ready to fight customers the manger did nothing. This not the first time I've seen this happen at this location.. I would rather go to Cape Carteret or piney green location.. someone from corporate need to run this store.. read more

horrible service from a horrible staff at a horrible restauran. best bet is to order double the food you want because getting half of what you ordered is standard here. wouldn't recommend my worst enemy to go to this terrible establishmen. save yourself the hassle and go to Burger King. read more

Second time I've been burned by this location. One star is too high! Over 20 minutes waiting in an empty lobby for two cheese burgers and a 10 piece. Apparently counting to 10 is above their skill level. read more

This makes three times in a row they have either gotten my order wrong or completely left something out. I order through the app and they still get it wrong or miss something. Why is there not an option in the app to report messed up orders? I never have an issue with the cape carteret or atlantic beach locations but the Swansboro location is TERRIBLE. Shut it down or hire new staff because the people there aren't smart enough to include the bacon, egg, and cheese biscuit in a bacon egg and cheese biscuit meal. It's ridiculous. read more

April 17, 2026 - I placed a mobile order for an Oreo McFlurry amongst other items. When I got to the pick up window I was lied to about them being out of Oreos, the same worker (Chyna/China) offered an M&M McFlurry instead. I elected to have the McFlurry taken off the order, but was told by the same worker that I would have to go inside to do so because they were short staffed. Once inside it took quite a bit of time for someone to notice and help me with the refund. Another worker mistakenly refunded the entire order, but did not tell us that it was the whole order, not just the McFlurry. I continued to wait for my food at the counter, all the while I can see the bag of food and happy meal sitting in the waiting area behind the counter and no one is acknowledging us waiting. After waiting at the counter and not being approached again for our food for almost 10 minutes, we got in the line and spoke with a third worker and explained the situation above, to which she said "we aren't out of Oreos". I give her the receipt and she begins inquiring why we were told they are out of Oreos and comes back to offer to get us one. At this point, we say we would just like the rest of our food and to go. As she is looking for the food, the second worker steps up and says "no he was refunded for the whole order" as if we had known that this whole time. I walked away without the food, drink, or McFlurry. All of this would have been avoided had the first worker possessed a molecule of professionalism. read more

We dined in around 6:30pm and I tried to place an order at the counter and was ignored so I used the order booth. The food took over 30 minutes and all of the tables were dirty. Terrible customer service, stood at the counter over 10 minutes because there was hair in my ice cream and nobody would acknowledge that I was standing there waiting. I threw it away and left. The ambiance is very immature and child like, the staff joke and talk the whole time ignoring people who are dining in and only care about the drive through. read more

Just ordered this and this is how much ice that was given to me, it also wasn't the correct drink! I ordered sweet, was given unsweetened. read more

McDonald's - Too much ice - Burgers Near Me - Swansboro, North Carolina

My husbands egg mc muffin was burned on half of it so much that it was black and as hard as a hockey puck. Wish I had taken a picture of it. Ridiculous that we pay a ton for this crappy food and it's not even made correctly read more

Waited 30 minutes for our curbside order and they never brought it out so we went in and had to go get it. You could tell it had been sitting. The hash browns were truck to the paper package and the cheese on the sandwich was soggy and smelly. read more

Went to get breakfast this morning on the mobile app. Someone came out and said they are under maintenance. I never got a refund or anything

if you don't mind waiting a ridiculous amount of time only to get a slapped together sandwich and a half filled box of fries, come on down! come inside to not be helped only to see the manger stuffing her face with chicken nuggets over food being prepared for you! over look that health grade level. read more

It's McDonald's food and for fast food what can I say not tasting like the 70's but for a quick meal with questionable ingredients it passes # 7 please and keep rolling Service not fast Ambiance it's ok read more

This used to be my favorite McDonald's to eat at cause I would get great service and hot fresh mchickens but ever since a couple months ago this place has really gone down hill, they struggle with even the smallest orders, the management sucks!! read more

McDonald's - the most recent mchicken I've bought - Burgers Near Me - Swansboro, North Carolina

Have been sitting out in the reserve spot for 20 minutes for a large caramel frappe. I hope everyone is okay in there.

I don't eat fast food often . I've been to this McDonald's maybe twice in a year . Both times my simple order was messed up. They either struggle with small customer request or they just ignore the customer's request all together. It's sad that some people these days take zero pride in their work , regardless of what their job is. From the reviews it looks like they obviously have bad management My recommendation is to save your money and go elsewhere. I only have them 2 stars because the fries were hot and fresh. read more

Why is it that the same sausage burrito meal costs $2.30 more here than down the street in Jacksonville? I posted a pic of the proof. read more

McDonald's - a menu and a cup of coffee - Burgers Near Me - Swansboro, North Carolina

Always wait to long for food and never get order right have to take back in because they never get it right! And workers are very rude!

So I placed a mobile order... tell me why after being told to pull up to the 1st window the b opens the window mumbles "bye" then slams it shut... I sat there for a second processing what just happened and she opens the window again and with a full on attitude says "you had a mobile order so it's already gone through" like it's not your job to ask me if I want a receipt and I wasn't told to got to the 1st window Burger was cold but I didn't even care after that experience... if you don't want your job I guarantee someone else would appreciate it more read more

It's pretty good food what you would expect from a alright McDonald's I enjoy it would definitely recommend.

So apparently these employees are being charged for the napkins and straws, so if u order a meal you have to beg for the complete package, keep up the bad work read more

This location has horrible service, they will refuse to take your order and will ban you for honest reviews

Cant count change. Has shorted me several times and tonight was shorted $5.00 Coffee machine is always broken. Service is slow a lot of times. read more

excellent service. was closing early for the tropical storm but still honored a mobile order i had put in beforehand like a dummy.

Called to ask if they were able to serve milkshakes (because I've been trying to get one for the last 2 weeks now, and keep hearing that they can't serve shakes) I was told yes that the machine is working. I show up maybe 2 minutes after calling, they take my order and then say they actually can't make shakes right now. I told them I had just called and person says they don't know what to tell me because their machine has been broken for over a month. No, it has not been a month because I just got shakes from here 2 weeks ago for my child and her friends. read more

made me pay $1.50 for a juice box because the drink machine was down and that was the only thing available besides water kid at the second window held my food out of the window before I left the first window like he was impatiently waiting for Me to pick up my food. No tea except unsweetened tea. Sweet tea doesn't come out of the drink fountain you would think they would have sweet tea readily available to replace an order for a soda when they're drink machine isn't working. read more

I used the mobile app for my order, as I do every time I come here. I pulled up to the drive-thru to give them my order number, and I waited at least a minute for someone to speak to me. When I got to the window I was told to pull forward and wait for my order, mind you I had a very basic order. I waited over 5 minutes for them to bring out my food. When I got my food I was shocked that they let this get served to a customer. Both McMuffins were burnt and hard as bricks. I usually don't write reviews, as a matter of fact I hate writing reviews but this is absolutely ridiculous. I'm just one customer and I'm sure nothing will change, except for where I spend my money! read more

For the concerned consumer, the management here forces employees to work when they are sick. Pretty sure no one wants to get sick from employees' handling of food. As a food service employee myself, I understand the dangers of handling customers' food and never work when I have an illness that may be transferred to them. This is purely bad business and management should reconsider its harsh treatment of its employees. read more

If I could give this place negative stars, I would. This place is trash. The staff is almost just as bad. Went and got 2 Big Mac meals and no fries. When I brought it to their attention, a manager named Brandy tried to make it my fault and told me I can get my food from elsewhere...real professional that one is. I'll take her advice and get food from elsewhere next time. This place sucks!! read more

This was by far the best McDonalds I've ever eaten at! It was fast and looked exactly as pictured. I typically wouldn't advocate for fast food but this is what you think it would be if you were to eat here based on the pictures!! read more

Newer design McD's. I was impressed that I was greeted by the counter person, and my order was ready with very little wait time. I requested no onions of my Quarter Pounder w cheese and fries. Fresh and hot! read more

I am starting this review while sitting in the drive thru line. It really is a slow drive thru line. Standard Mcd food. They forgot the kids toy also. read more

When you turn down sales due to exact change. You won't last long in business. out! No longer a customer.

well the "ONLY" employee that knew her job has quit and left!!! which sux because she was the only reason I came here. now there is confusion upon confusion with my mobile orders!!! always asking for me to double pay for my order???? your app is called mobile order and pay imbeciles!!!! 80% of the time i have to drive forward and wait extra for my order,which is what mobile ordering is designed to fix???? oh well, they're super wealthy, they won't notice my little contributions weekly. I hope the gal at the window much success in her future, wherever she roams. but because she is gone, i'm gone too! I cannot handle the stupidity at the window from the snowflakes. this review supercedes any older reviews!! read more