The smelliest Wendy's I've ever been to and the smell was too much I had to leave. Do they ever change the oil do they filter it cuz the smell was really really bad. read more

Some lady working at this Wendy's was not giving me any service. I asked her for some sauce and she just stood there looking at me so I ask again and I say can I have sweet-and-sour and she says barbecue and I said no sweet-and-sour and she goes barbecue so I'm not happy with that also, after when I finish the one pack of sweet-and-sour, she gave me I go back and ask for more and she tosses it up on the table after two other workers helped her understand what we were trying to say to her everyone else was helping, but my honest review for this is one start she should be fired read more

HORRIBLE SERVICE half my order was missing the other half was wrong and they did absolutely nothing about it and hung up on me.

Horrible service. Placed my order and there was a mistake. No big deal. My meal was claimed by another customer. The employee must have been new because they did not know what to do. I was treated like it was my problem. I did not see a manager on sight. On the way out I attempted to use the bathroom. Unfortunately there where employees changing clothes and told me I had to wait. This will be my last time in this establishment! read more

Absolutely ridiculous. Over staffed and still slow. Talking and eating while making food. Clearly no one is paying attention because my order was wrong. I am not happy. This is the second review I have left on this place. Second chances aren't real. Very disappointed. read more

Wendy's - a toilet in a public restroom - Burgers Near Me - Staten Island, New York

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Hair in my to go order look in your food before you bite into it. Won't return again.

At 10pm on a Thursday night this Wendy's is about as bad as it gets. Service is slow, food is cold, orders are made incorrectly. The only brightside was the woman at the counter, very friendly. Everything else is a disaster. If you can wait on The drive thru, do it....just check your order before you leave. The inside of the dining room is definitely on the dirty side. read more

Terrible service , food and cleanliness. Staff is rude and inattentive including the managers . Food was cold , bacon was raw . Staff doesn't even know the menu . Although all that is bad , the fruit fly situation trumps it all . Couldn't even sit in the dining room without a swarm of them flying around . Even had one land in my ketchup . Super gross . read more

Wendy's - french fries and ketchup - Burgers Near Me - Staten Island, New York

This location is disgusting. Today I ordered a biggie bag and when I opened up the sandwich wrapper a fly was walking all over the bun and meat They should be shut down read more

Terrible service. The woman at the drive thru is so rude & shouldn't even have a job. They can never get any order right and want to make it seem like it's your fault or that you ordered wrong. They ask you 1000 times what you said at the drive thru and still can't get it right. They don't provide a receipt and if you ask they won't give it to you they just say they went back and reviewed the order and that's not what you ordered! read more

Ordered an Asiago Ranch sandwich meal from this location through the drive through, as well as a salad. The guy who took my order was very courteous and took my order with ease. However, when pulling up there was a woman at the kiosk with a black shirt (maybe management) who was on the phone, gave me half of my order, and wasn't remotely attentive to what she was doing. Service here is substandard at best. read more

drive thru line is always super long! Food is always wrong or missing they never give sauces asked for not worth the wait all youngs who could careless about the food or service ! Parking is terrible fries are always cold and hard . Burgers seem like they are sitting on the grill or warmer too long super dry! Definitely not great at all read more

This place is GROSS, absolutely filthy. There were about ten employees standing around doing nothing but the place is DIRTY and run down. Broken tables, stains running down the drink machines, fries all over the seats and floor (mind you this is 10am and a fry has yet to be served today) and the worst part is you couldn't even sit down because the place is infested with flies. If this is what the customer facing areas look like I shudder to think about what is going on in the kitchen- go across the street to BK, even though it's been there forever it's clean. read more

I will not order food from this Wendy any more. Today I ordered food delivered to me. It took me more than two hours and the food I ordered was half short. I ordered three kids meals with no milk or apple in them. I also ordered a set meal that only gave mea hamburger, and there were no fries with coke chicken nuggets in it. In addition, there were five hamburgers that only gave me three pieces. I called the store has been no answer, I went to customer service reaction has not been solved. This experience is so disappointing to me. read more

People working at this place at night on 11/23/22 need me to fired or retrained. Ordered a couple burgers with fries. I opened my order when I got home to find EVERYTHING in the bag completely wrong. Horrible service. read more

Really bad. Dirty and workers are really rude. Flies all over the place. There's no way those flies aren't landing on the food. I don't know how they pass health inspections. Order is always wrong. Missing items or wrong items. This Wendy's has been horrible since it opened. I thought it was because everyone was new and learning but it's still bad. You're better off with Burger King across the street. read more

First off, I was so surprised that the drive thru was empty at 1pm today because there's always a line so that was good hence the 2 stars. Secondly, I worked for Wendy's before and I taught that customer service skills is key and this place doesn't have it. I wasn't greeted, before I was able to take the card out of my wallet, they shoved a cup of soda in my hand, then I think it was the manager that pushed the window open and again shoved my order in my hand. When the cashier finally gives me my card, still not a peep, no hi, how you doing, nothing. Are they mute at this location or hate their job? The world may never know. read more

This Wendy's by far is not that great, I order a full Parmesan Caesar Chicken Salad and small chilli, when I get my order, I had few pieces of chicken like wtf, I Said full why given me as if it was a small ohh and to top it off the guy tells me can you drive around when you get back it will be ready, I was like ugh. Nah make me meal and let's go, I was so mad.. don't think I be going there again they are horrible read more

They were ok when they first opened. Now I don't go near this place. In fact, I don't go to Wendy's at all anymore because this location served me uncooked nuggets on about 3 separate occasions. 3 strikes and I was done. Gooey nuggets aren't cool smh read more

Wendy's - Literally uncooked goo - Burgers Near Me - Staten Island, New York

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They have Fresh Fast Food and a drive thru that's open late. Its small on the inside and there parking lot is minuscule and that could be a problem. But on the Plus Side they have Freestyle Coke Machine with like a million flavors. read more

Every single time I've came here they can never make baconater fries because they are "out of cheese" also customer service isn't the best they always seemed bothered read more

Check your food before you leave the window or you'll have to go all the way around or back to the restaurant from home. Asked for a family size chili and they gave me a 50 piece nugget instead and I didn't realize until I came back home because I didn't expect to have to open a hot container to make sure it was chili inside. The teenage staff they hired doesn't know what condiments they have - multiple student employee refer to the hot chili packets as "hot sauce," not knowing their inventory and trying to tell me that they don't have it. Thankfully they gave me the chili for free since I had already paid for the chicken nuggets (which were darker than any Wendy's chicken nuggets I've ever seen - possibly due to old oil) they didn't taste bad thankfully. Everyone makes mistakes just check the whole babe before you leave the window. read more

Absolutely worst service ever. Ordered from here, they refused to give us the frosty we ordered, gave cold food (fries were ice cold, so were the nuggets) and the soda was wrong too. They didn't even give the sauce. Never ordering from Wendy's again as this wasn't the only time this has happened. read more

This place apparently doesn't care about their hiring ability. The first time my family had gone to this location it was good. Once it was a settled place, it's done nothing but go down hill. The service at the drive thru is simply laughable. My wife or I specifically order what we want, for example chili with cheese. We ask for a Large chili and cheese with extra chili seasoning. When you return home, you find a chili with 0 cheese and absolutely no seasoning. Sometimes no spoon included. I'm tired of even calling this a complaint to be honest, I blame the management for this. Their lack of commitment to making sure the employees are taking orders correctly, adding the needed or requested condiments, double checking the items on the receipt prior handing it off to the customer. This isn't rocket science folks, so unless they are hiring kids that can't read, hear or see, this shouldn't even happen. Corporate Wendy's wouldn't allow this to happen. These franchises are not corp and they simply want to make the money and nix customer service. It's to bad. read more

They were good when they first opened. Now they're a disaster. They never take the right order and you get home with the wrong food. You give specifics for an order and they just disregard you. Idk the point of giving an order they just throw whatever they want in your bag anyway. read more

Always Forget My Food This Time The Bun Seemed Stale And Fries Seemed Like They Were Two Days Old Just Gets Worse Everytime I Eat There Seems MessedUp Always Never Give Me Sauces I Ask For read more

I love this Wendy's!! most of the workers are amazing especially tarnue !!!!!they make me feel very comfortable and are very kind .the service and food are also great especially for the price read more

Came here tonight for a quick bite. Decided to go in instead of the drive thru because it was about a 10 cars wait. Well walked right up to the counter and ordered my food at 7:52. I'd say there were about 10 people waiting already. Didn't order much just burgher, fries and soda. Well I would love to tell you how the food was but I can't because I never got it. After 30 minutes of waiting and watching other people who came in after me get their food I asked for my money back. All they said was you have to wait for the manager. After about another 10 minutes she showed up and gave me my money back. No one cared. Just a stupid sorry. No explanation or anything. They made no attempt to get my food. Nothing. Never again will I go there. read more

I was waiting for my food for about 25 minutes I only ordered a combo the heavy blonde manger didn't seem to know what she was doing was mixing up orders there was only a few people a head of me she had no mannerism to hold that title she was being very rude and when I asked how much longer she snapped an answer at me something to the affect she was doing the best she could not really sure about going back there for a long wait time rude mangers and cold food read more