I went through the drive-through and ordered the minion meal and modified it. They gave me a spicy chicken sandwich with nothing on it and your fries and the frosty instead of the banana frosty because I don't like bananas and allergic to them. They gave me a chocolate frosty and they made sure that my food was super hot so they made it fresh to order which is great. The lady was really really kind at the drive-through window. She was Hispanic and so I started speaking Spanish in the drive-through and even though I'm not a Hispanic descent, I am fluent in Spanish and she was so happy and I told her thank you and so I went and sat across the street in the park and she made my meal fresh and hot and then I had the keychain frosty so I got another chocolate frosty cause I've always supported that because I know that the proceeds are go to you know Dave Thomas charity or whatever and I love that I love Charities and things that helped the community and children. I did have to go in because they accidentally forgot my catch up so when I went in and asked for ketchup, she was like 00 I'm so sorry. I meant to tell them to put five ketchup in the bag and I was she was like do you still want your sauce? I was like no he was like well you paid $.53 for it. I said well if somebody needs a free sauce if they order nuggets give it to them so the ambience was good and it wasn't too loud in the restaurant which is wonderful and the service is amazing. It is even though it was lunch hour/dinner. So I love that Wendy's and I got the minion toy. Yay yay yay. I ate all my food, though. It didn't make it to my destination. It didn't make it home. It was so good and it was fresh and hot thank God. read more

I rarely do reviews on fast food places unless its really bad or really good. I ordered a bacon, egg & cheese biscuit, not a single piece if bacon on it, there's a reason why they work there. read more

Just horrible they are very slow and have bad customer service I've tried coming multiple times

Insanely slow service. Drive thru was not moving for 15+ minutes. Went inside to wait and found other customers who had been waiting for half an hour plus. Staff didn't acknowledge it at all. And they were out of a ton of stuff. read more

I cannot say too much about this Wendy's because overall I had quick and easy experience. I dropped by this location for a quick breakfast of a bacon, egg & cheese combo. I thought the service in the drive-thru was pretty fast. With three other cars in the drive-thru, I think my wait time was about eight minutes, which was not too bad for me. The drive-thru attendants were very professional. Compared to other Wendy's and fast food spots in the area, the price of my combo meal was pretty comprable. read more

My French fries and new chicken sandwich were like warm at best Frosty was watery Not going back

Service is always great! Location is always clean, and spotless. Kate is always on point and does an outstanding job of running this location and does and even better job of ensuring the customers are satisfied. Thank you, Scott Sari (07-01-2025) read more

I go to this wendys often because its the one closest to my house, but i ALWAYS have something wrong. either im missing something, or i have the wrong item than the one i ordered. The service is good and the people are nice for the most part, but having to park and check my bag because something is always wrong sucks. read more

Dear Mangers at Wendy's, can you please tell your employees that the customer has a choice on the Salad dressing that they like,not the recommended for a particular salad. I've been to the drive thru 2 times the same results. The 1st time a few months back after the David Chappell concert. I always ordered 2 salads, and the 1st time was late. After I paid for my order, I asked the Latin gentleman what salad dressing they had, and he replied I don't speak English." Then I asked the sista, working at the window. She was rude, only telling me the recommended choices handed me my order and closed the window. Then I came back a couple days in drive thru and odered my 2 salads again, the same guy who took my money spoke English and once again I asked what choices salad dressing do they have and once again they gave the recommend choices for the salads not what I wanted. Just a couple of days ago, after I got an email for Dave's double $6 delivery special, no delivery fee,perfect timing because I had a taste for a Burger. I oder the special and my 2 salads. As you can see on my receipt, what I ordered and the recommended choice for the salads, which tells me that it's almost automatic that they give you what's recommended and not what the customer wants. As for Dave's Double, why does my burger look dry and taste old except for when I actually walk in and order, I don't have that problem. No more delivery or drive-thru for me, at Wendy's, that's why I gave 2 stars because it's not all bad. read more

On my birthdate April 13, I decided to treat myself for my birthday and ordered from Wendy's, which cost me $23.67. I never received my order and it said it was delivered. The picture shown was not my door. I called customer service and they said they were not going to refund my money. I asked to speak to a supervisor and she told me the supervisor would say the same thing She called me back and said they were not going to refund my money. I order from Uber Eats often and was very disappointed of their decision, but decided not to argue back and forth. I called my bank and explained to them and they refunded my money, but I was so disappointed that this had to happen to me on my birthdate. Their delivery service need to make sure they are delivering your food to the correct place. I even had a picture of my door which still did not help. read more

I rarely eat Wendy's, but this time Seamless was offering free delivery so I couldn't pass up a deal, especially around lunch time and hunger pangs were hitting hard. I ordered a small fry and an avocado grilled BLT chicken sandwich without the bacon, added jalapeños and pickles. The sandwich tasted great, extremely fresh and tasty and didn't feel lazily assembled; the fries are no McDonalds but still held their own. Quick delivery, great service. I'll definitely order from this location again. read more

Wendy's - Avocado BLT Chicken Sandwich - Burgers Near Me - Silver Spring, Maryland

ALWAYS check your bag before leaving. The last 2 times they left out a sandwich and I had to go back for it. I let it slide last time but this is ridiculous read more

Basically an average Wendy's that does a very good job getting your fast food quickly. This is the closest location to my house so it's convenient for me. I generally go through the drive-thru lane but I have dined in before as well. The staff at this location are wonderful. Everyone is friendly, personable and considerate so with that said, their customer service is top notch. I would just note that the food itself isn't anything special and is a bit pricey for fast-food. Also, they discontinued my favorite chicken caesar salad so I'm incredibly sadden to inform others that the buffalo chicken salad doesn't do it justice as replacement. Overall, it's a great option if you're craving Wendy's but not my personal top choice. read more

Wendy's - Drive-thru is spacious and moves quickly - Burgers Near Me - Silver Spring, Maryland

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Burgers and frosty are awesome. Their bacon and cheeseburgers are pretty good. I think somewhat more than McDonalds. But the frosty, cool, sweet, and thick, it is everything. The frosty is even better especially when you add a little Kahlua to it. It is a delightful experience. Well, Bon Apetit. read more

Hate to write bad reviews since I'm in the service industry and give everyone the benefit of the doubt. The place is empty and took the guy in the front 5 minutes to acknowledge me. I waited another 10 minutes to pay for my food after the guy walks away and didn't press done so my card couldn't go through. I had to grab the receipt myself to check if the order was correct to find out it wasn't. He said it's okay and I'll fix it even though one of the orders were cheaper than the other item. I dont care about the money but service here isn't good at all. The girl packing the fries in the containers doesn't even wear gloves. read more

10 PC. Nuggets Combo poorly made, 1 star, long wait. no good customer service. Overall bad Wendy's to go. read more

Wendy's - 10 PC. Nuggets Combo - Burgers Near Me - Silver Spring, Maryland

We order delivery from the Wendy's App. Good discounts using the App. The orders have been 100% accurate and with good quality. Orders typically arrive within 20 to 30 minutes. Our home is about 5 miles from this Wendy's. Eddie read more

I used to love going to Wendy's it was big treat then I moved to Colesville silver spring area 9yrs Foods alway always stale old and sometimes as of late over cooked especially they're chicken sandwiches. Hard as a rock. What was once a treat to go for a good chicken sandwich and baked potato is now a disaster. And as you know it's not like we have a vide variety of choices for Wendy's Or burgerKings It's all about McDonald's in Montgomery county we don't have any good. Choices for good fast foods Especially Wendy's This place sucks azz even the bacon JR cheeseburger is always stale read more

Always use drive-thru here and it's fast and efficient. Consistent food. Parking lot is cramped but there's spots on the street too.

There's really not much to say about this Wendy's except that service is sloooooooooow, for no reason! This place isn't even busy around dinner time; the place, while not deserted, never seems to have a lot of business. If you're in a hurry, skip this Wendy's - you'd be better off going across the street to McDonalds (as other yelpers have pointed out), Little Caesars, or even Pizza Hut! This is one of the smaller locations. There is a TV, but it doesn't play any real channels - just this weird pop culture channel framed by more Wendy's advertising. There is free WiFi here. I had no issues with the food, and the order was accurate. And while the food is generally higher quality than McDonald's (and their ingredients/burger toppings - aka lettuce, tomato, onions seem fresher), Wendy's is definitely pricier. I do like the chocolate frosty - except I always find it difficult to get it out of the straw! My recommendation: don't come here unless you're really craving Wendy's. read more

I waited for 5 mins before being served or acknowledged... customer service is terrible

Apparently when you select drive thru for a mobile order it doesn't mean anything here. I waited in the drive thru line, just to have them tell me my order needed to be picked up inside. Then when I went inside they directed me to pickup another noble order without asking why I was here. And when I showed them the app screen saying, "drive thru to pickup your order" I was told that they don't do that because people complained so they just put mobile orders in the box regardless of what you select in the app, and when I asked why nobody could/felt like trying to explain any of this....what a waste of time for literally no reason. read more

We went here because the McDonald's nearby was under construction. The food was ok but I wouldn't eat it again. The soda tasted like soap. The worst part was we saw an employee come out of the bathroom without washing their hands. GROSS. read more

To label this place "fast food" would be a misnomer. They're remarkably slow and botch orders constantly. I think I'll go to The Bagelry across the street - their food rocks! read more

Ordered chicken Blt. The chicken was burned on one side had a cold piece of cheese on it, terrible bacon limp and pinkish. The final insult was a cold untoasted bun. I also ordered a garden salad but they gave me a Caesar salad. Really disappointed. Very easy and simple order. I did not get fries because they lie when you ask if they are fresh out the fryer. I only order fries if I park and verify fresh fries. read more

It was a rip off they said $1 for fries and they made it they gave it to me but there was not even a grain of salt. Imagine fries without a sprinkle of salt like duhhh anyways other than that the staff weren't really nice and patient but other than that it was fine. 2 stars read more

This Wendy's is the best around!!! Trust me I've been to a lot of Wendy's in the area and the quality at this Wendy's is unmatched especially during the pandemic there service didn't slow down it's still top notch!! If your in the mood for Wendy's choose this location!! read more

It took me over 35 minutes to get 6 piece nuggets and small fries. This has to be the slowest Wendy's on earth. Smh please get more competent employees. read more

Extremely slow paced and understaffed both times I came here at night. Rough indoor wait time ~ 5 minutes per customer. 3 customers ahead of me was about 15 minute wait, so after the first two I just left and went to McDonald's around the corner. The McDonald's always have plenty of staff, and it's actually "fast" food. read more

As I pulled up at 12:50am the "Open" light was turned off. So as I courtesy I asked Valerie if they were still open before I placed my order. She responded "I wouldn't be greeting you if we weren't"... Well excuse the heck out of me. A bad attitude and smart comments have no place in customer service jobs (as a waitress would know). Otherwise this location is average/fine. read more

I love this Wendy's, because it's always very funny. First, Wendy's has great fried chicken sandwiches, the fries are good, they have lite lemonade, which no other fast food places have, and I love Frosty's. I used to like the hamburgers when I used to eat meat - they're better than McDonald's, which isn't hard, because McDonald's hamburgers no longer taste like anything. The service here is bizarre. There's a big guy at the cash register who doesn't pay attention to anything you say. One time I said a 6 (meal), small, a 3 (meal), small, and a hamburger. He said, a 6 and a hamburger? And a 3, I said. A 3 and a 6? And a hamburger, I said. This went on for awhile. We always have to ask repeatedly for extra mayonnaise. Another time I said a 2, a 6, and a chocolate Frosty. What flavor Frosty? he said. Chocolate, I said. What flavor Frosty did he give us? Vanilla. I took my cup to go get a drink - he saw me do it - he added another empty cup to the tray. The guy behind us ordered two cheeseburgers. The cashier said, do you want cheese? On the cheeseburgers? Yes. The customers are also bizarre. Last week a customer was arguing over whether his Frosty was $1.49 or $1.79. We waited for five minutes while the big cashier guy stood with his mouth open, listening to the customer argue with the manager. Finally I said, can we order? Another time a woman got very indignant thinking that she'd been charged for a whole meal instead of just a sandwich, and her husband patiently explained that she hadn't. She then shoved past us the wrong way in the line to avoid taking three extra steps to go the other way to get to the ketchup. Another time a woman cut in front of us and made us wait while she got sea salt instead of regular salt. I look forward to the next time. read more

It's a good place to eat. They usually get your order correct in the drive thru. They are pretty fast as well. They usually make my JBC correct. read more

I used to love to come here for the Pretzel bun burgers, which are no longer part of the menu. This is the closest Wendy's to me and unfortunately I will l not be visiting until it is up to code with health regulations. Source: http://m.wusa9.com/dcnews/article?a=273042&f=235 read more

Yummy burgers and fries...never have been disappointed by the food. It is definitely a little bit pricey, since I've had orders elsewhere that aren't fast food end up cheaper, but you can't control the pricing of a franchise. The only reason I'm giving this a 4 is because the service is slow sometimes...I've waited in the drive through line for about 30 minutes before in regret of not going elsewhere, but that regret goes away once I have the food. There may be a completely legit reason though that has made it take a while at times, so I give them the benefit of a doubt and still continue to go. Definitely worth it either way in my opinion. read more

The only reason this particular location gets 4 stars is that they have a decent drive thru. I've tended to go inside but I will no longer. Only one cashier who was obviously new and inexperienced. They have two registers which isn't enough alone to keep the line moving. Only one large family ahead of me. I decided to go through the drive thru and it went very smoothly. Out in two minutes. Service inside gets a 2 but drive thru gets 5 stars. read more

RUSTY WASHER PART FOUND IN MY SALAD on 12/30/18!!!! Beware of this Wendy's. After this happened to me and I actually bit into the rusty washer, I contacted several people within the Wendy's organization, basically nobody ever called me back or cared. Was never even offered a refund on my salad! WATCH OUT FOR YOUR FOOD AT THIS LOCATION!!! I don't know how many more rusty parts are floating around their salads and nobody from Wendy's seems interested in finding out . . . . . . read more

I love Wendys. It's my new McDonalds except it costs a shit load of money so I only go here once in awhile. I almost always get the Double Baconator, but the last couple of times I've been I've gotten the Asiago Crispy Chicken Sandwich which is really good. Fries are okay, nothing great even though they've tried changing their fries in order to compete with McDs. The chicken nuggets are usually moist and delicious. Like the couple of people have mentioned, the service is slow and it does take a bit longer to get your food, but not slow enough that it has pissed me off. Overall: If this were rated against other fast foods, I'd give it a 3.5-4 stars but since I'm using a delineated scale, I'll say 3 stars. High fast food price : 2 stars Tasty food: 3 stars Overall 3 stars because food is really good, but then again, this is a fast food place, albeit a high class one. read more

The best Wendy's I've ever been to! Amazing service! Lisa was working the drive thru window and she was so amazing! I didn't know you could get service like this at a fast food restaurant. Watch out chic-fil-a you got competition with this Wendy's! read more

So i went to my local Wendy's today (17 VITAL WAY SILVER SPRING, Maryland 20904) was one of the stupidest experiences at a fast food restaurant i have ever had to deal with. So much its making me, a long time dedicated customer with decades of business to Wendy's, likely to never return again. It started out nice and normal i pull up to the order box and clearly state what i wanted. Lady working drive thru: Hi can i take your order? Me: Hi, yes i would like to order the Apple Pecan Chicken Salad, Half size, with Ranch Dressing. Me: also i would like a Spicy Chicken Caesar Salad, Half size, with Ranch Dressing. at this point i was about to order the final item to complete my order but i noticed they had it wrong on the order screen, so i decided to stop and try to correct them. Me: Oh... wait you got it wrong. You put GRILLED under both of the salads i just ordered. I don't want either of them with grilled chicken i just wanted ranch dressing. Lady: Oh i'm sorry let me fix it. (she changes one of the grilled to homestyle now) at this point i don't think she understand me thru the speaker or something Me: last item i wanted was a 10 peice chicken nugget. Lady: Your totals blahblah pull forward please. i pulled forward to the next window where a young man was standing i asked him.. Me: Hello could you please tell me my order back i think there might be some mistake with grilled chicken. he does see that it says grilled..so i explain to him exactly what i wanted... Me: Ya she put grilled on both the salads and i wanted them normal not grilled. All i wanted was ranch dressing... the boy looks at me confused then rushes over to get the Lady i placed the order with and makes me explain again what the issue is for a 3rd time. Me: Yes you put grilled and now homestyle on my order i didn't want either of those changes i wanted the salads with the chicken they normally come with, and to change only the dressing to Ranch dressing. after some confused looks they said ok we got it. I payed took the food from the lady even saying sorry about the confusion. And she giggles saying its ok. I get home open it up in my Spicy Chicken salad there is Homestyle chicken not spicy or crispy Very disappointing. In my diabetic grandmothers apple pecan salad, who is demanding food because of low blood pressure at that point, there is my spicy chicken...... So they put homestyle chicken on the spicy incorrectly and gave my grandmother spicy.... They didn't listen to what i said about the normal chicken at all and even confused which got what. They did give the ranch at least... But all this annoying situation stemming from a lack of basic communication from the employees. I do not think my order was overly complicated in anyway possible for them to need it repeated over 3 times to still get it wrong. I would give a 0/5 but this sites to kind.. read more

I should know better than not to check my order when using a drive-thru, shame on me however, the cashiers/window people are always slow as can be, my daughter ordered a cheese burger with tomato, lettuce, onion, ketchup and mustard, we got a hamburger with mustard only, my wife ordered the taco salad with extra salsa and extra sour cream, she got a taco salad with not only no extra anything, they left out the salsa and sour cream, I ordered a chicken sandwich with a UNSWEETENED iced tea the sandwich was as ordered but I got a sweet tea, again shame on me but there's a reason these people work at Wendy's. read more