Food was normal Wendy's fare, but every step I took in the dining room was sticky. The trash was overflowing. Every table was dirty. I mean they really needed to send one crew member out to at least take out the trash and wipe half the tables! I get that mopping may not be able to happen, but dang it was gross. It's a shame too because this location has the modern remodeling and looks nice but you can tell the staff or manager isn't taking pride in keeping it clean. I'll skip going in and just do drive thru next time, if I even come back to this one. read more

The worse Wendy's in the Carolinas You will leave there hungry and mad. The work force has to be the bottom of the dump. They don't give a dam if you eat there or not. After covid, customers serve has went down everywhere. But this Wendy's needs read more

The food was absolutely trash and it was half done and undercooked and the service was okay! The ambiance was truly undesirable cause they never take time to clean. Now I understand that it does get busy and you may not have time but your lobby and restrooms should always be up to standards. read more

The kids who work there don't care about their work. Lazy as hell and move extremely slow like they don't want to be there. Clean out your crew! read more

My family & I just got into town & wanted to get something to eat. Drive thru was long, so we decided we'd go inside to order & eat. Almost finished eating our food & a baby rat came running across the dining area past our table ‍. My aunt went to tell one of the staff member's & we left. We normally stop here when visiting, but not anymore. read more

We travel a lot and always stop at a Wendy's for lunch while driving. This is the nicest and cleanest Wendy's we've ever stopped at on our travels. The manager was very sweet, our order came out super fast, and everything was right. We'll remember this location for next time. read more

The queue at the drive through was ten cars deep so I parked and went inside today. I placed my order with the app and it was ready in just a few moments. Easy! In the car and heading home, well, it was a disappointment. The burger was assembled properly but just not hot. The cheese was barely melted. The nuggets were spicy but also, not hot. Wendy's seems hit or miss lately. This one was a miss. [Review 16337 overall - 3146 in North Carolina - 1844 of 2021.] read more

Wendy's - Junior Cheeseburger from Wendy's - Burgers Near Me - Shelby, North Carolina

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I ordered delivery and my straws and my sauces were not in the bag. I called 2 times and there was no answer. How are you supposed to report an issue if no one answers the phone, I get it's busy but if your open then you need to answer regardless how insignificant it may seem. read more

DISGUSTING!!!! I ordered a spicy chicken sandwich with fries and to my surprise, it was the most REVOLTING thing ive ever seen. The skin of the sandwich was SLIMY, PINK, and DISCONNECTED from the chicken. It made SICK to my stomach, it was simply not edible. The meat was hard and rubbery, and while I never leave reviews this just had to be said. Fries were good though but still can't be trusted. read more

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Very busy in Shelby this Friday at noon. This was the third restaurant my work mate and I went to and they were busy too but at least we had a place to park. Food was good but they have (like everything else ) gotten very expensive. Clean even though it's busy. read more

Wendy's - Drink machines and a waitress sanitizing booths. - Burgers Near Me - Shelby, North Carolina

Worst Wendy's ever I placed a mobile order and sat in the mobile order parking spot for 30 minutes so I call the store and the lady was rude and said I had to go through the drive thru to pick up the order. So then I had to sit in the drive thru for another 30 minutes to wait for my food. Why is there an option for the mobile order spot if I still have to go through the drive thru? read more

WORST.WENDYS.EVER!!! I had a mobile order that was 30 minutes past due and was told it wasn't ready because they didn't have anyone to drop the fries. WHAT? So, I ask the MANAGER how much longer my order will be, 10 min?, 30 min?, and he said "I don't know, we're short staffed". I counted EIGHT EMPLOYEES!!! The chubby tall girl with the braids literally hands me my drinks and says, "Here's your fucking drinks"! These people are disgusting. Whomever the franchise owner is, you should be embarrassed. Horrible, horrible service! read more

This place is horrible. Fries always cold never fails! Somebody needs to train this entire team. Just poor service in general.

Wendy's is doing breakfast! My wife and I tried the honey-butter chicken biscuit; bacon, egg and cheese biscuit; potato wedges; and the vanilla Frosty-cino. All were good. The biscuits were soft with crunch around the edges and had a nice buttery saltyness to them. They're not as big as Bojangles biscuits, and that's not a good thing. Otherwise, we liked them. The honey-butter chicken was a fantastic sweet and meat flavor combo! The potatoes were quite good, but again I think the Bo Rounds at Bojangles are better. My wife's egg was interesting--more like an egg white with a fully done yolk in the middle. Good taste. Looked a little different. Wendy's is billing its eggs as fresh and not frozen squares, so maybe that's why so different. (That's ironic since they're known for square burger patties.) The Frosty-cino tasted like the name says. It was like a combo Frosty and coffee, almost the Wendy's cold take on an afogato. We want to try more breakfast items, particularly the hot coffee, to see how good it is. Service here is usually meh and downright awkward. I've had multiple employees just stare at me creepily. Seriously, it's just odd. But the folks at breakfast were cheerful in the drive-thru. Download the app. There are coupon offers, and you can order and pay ahead, then just pick up your food when you arrive. read more

Go here if you want RUDE shitty service from the manager Ruben. I frequent Wendy's in Charlotte and Rock Hill, SC weekly about three times. I live on the 4 for 4 and I cannot tolerate bread of heavy carbs. I order the burger and take off the bread and switch out the fries for chili. Ruben decides to tell me that this is not allowed when i know for a fact that i do this three times a week in Charlotte and Rock Hill. Instead of trying to make people feel stupid, maybe he should tell the customer that this franchise owner has decided to not honor what is done at all the other Wendy's that I know of and allows no substitutions. read more

This is the best Wendy's I've ever been to. They were so polite and got the food out so quick! I was already having a bad morning and there customer service put a smile on my face. The lady at the first window was so beautiful !!!! So was the man at the 2nd window. Beautiful people. On top of that my potatoes were crispy and my food was hot and fresh!!! read more

really not a good experience. I ordered nuggets and got a chicken sandwich, and the burger I ordered had literally only one of the four things I ordered on it. the nuggets my boyfriend got were the complete wrong kind. I thought they gave us the wrong order at first but our drinks and the number of fries were right, so I think they just messed up. we all have bad days but I really don't see how this happens so frequently. read more

Came here for lunch. Went to the bathroom and no soap. Person beside me in the stall was an employee. I know because I watched her come out. There was no soap so I know she didn't wash her hands. She used sanitizer when she came out. I'm sorry but after using the bathroom, hands need to be washed thoroughly. Told someone there was no soap and she already knew and said she was busy and couldn't get to it. Went back and still no soap. I'm sorry but that's disgusting. read more

Went buy the drive through to pick up order, missing salad called manager to tell him and he said he would check and get back in touch with me, it never happened, food ok but you better check your order if you go through drive through because manager will not make good read more

Wendy's - the receipt for the restaurant - Burgers Near Me - Shelby, North Carolina

This spot locked the door at 9:19 pm when the dining hall closes at 10 pm. The workers sat and laughed as we knocked. Never seen a more lazy staff backed by an even lazier company "quality is our recipe" has officially been a laughing matter regarding Wendy's. read more

Used to be good with pleasant drive thru employees but now the employees are rude and the food is inconsistent, often not giving you everything you ordered. They just act like they don't care. read more

I ate at Wendy's last night with a group of friends and I am still impressed. Their food is definitely quite near the top when it comes to fast food dining (few places have hamburgers as good as Wendy's) and the fries are excellent. Very flavorful and nicely salted; not too much salt, but not too little, either. We had 8 people in our party on a busy Wednesday evening and all of our food made it out within 10 minutes or less nice, hot, and accurate. They also have two of the Freestyle drink machines with some unique options such as Dave's Cherry Cream Soda and Dave's Berry Different Root Beer. read more

I love the Wendy's products, especially their salads. But the "service" at the Shelby Wendy's is by far the worst of any of the many Wendy's I visit on an almost daily basis. And it's consistently bad. I blame management for their disorganized store. They should change management or lose their franchise. Things are that bad! But their salads are great if you don't mind waiting forever to get them, and anything else, at this Shelby store. read more

Absolutely worst service I've ever had in the country and I've been all over I would give a 1/16th star if I could

The manager had a horrible attitude and didn't want to serve me what I asked for I went to the register. She turned her back away from me. She should have done something to fix her mistake. read more

we sat at the window for ever. the woman at the window turned and started having a conversation with a male employee when we drove up. i couldn't hear everything, but i did hear several cuss words about who ever they were gossiping about. our frosty's had been sitting there since we pulled up. finally a guy walked up from the back and stared at us. i said we were waiting on our frosty's. he handed us the frosty's that were over flowing and were basically a mess. he then turned and walked off. the lady was still talking with the guy and cussing , so we drove off. will not go back read more

Have been getting the best freshest food from this establishment now for 30yrs.The employees have always been helpful and eager to assist me any way they could.If I ask for extra condiments I always get them.Their food is always fresh and well prepared. read more

I normally get a chili and choose the drive through and noted the the inside was filthy!Today I encountered a supervisor with a nasty attitude named Wayne and when I asked for my normal chili hold the juice he refused to give me what I asked for and his drive through attendant thought the whole thing was funny.. They fill the cup with juice to increase profits and I pay for chili. I am contacting the CEO to see if he likes the juice! read more