Hmmm service shocking no idea what our waitress knew as she couldn't answer any of our questions. The tots were cooked in old oil and it shows. The coconut shrimp were over cooked. Definitely not going back read more

Food was terrible, had the salmon and rice, rice was full of salt and all stuck together, salmon was overcooked and dry. Ha Berger was fair, fries were so so. Not like it used to be. Will not return. Service was very slow. read more

Shelby, NC has the nastiest excuse for a restaurant I've ever seen. The food looked like it crawled out of the trash to be served, and I wouldn't let my dogs get within five feet of it. And corporate? Even worse. They swore they'd call me and give me a refund, but that was clearly just another lie to get me off the phone. No call. No refund. No professionalism anywhere in the chain. It's honestly wild that this place is still open. From the filthy food to the useless corporate office, the whole operation is straight-up garbage read more

We ate lunch here today for the first time. I wanted the salad bar and an order of cheesy garlic bread. The salad bar disappointed me. It desperately needed to be restocked. Most of the items were gone. The bread didn't come until I was pretty much finished. It was good though. My husband ordered me 6 oz. and baked potato. His steak was supposedly just cooked was room temperature. We may go back not sure. read more

Small small small portions for the money. They always mess up the order if you order via DoorDash. Food as cold and undercooked.

My wife and I just got back into town l. We were beat! We decided to just order some food in, instead of cooking. We never eat at Ruby Tuesday. We went in there to eat a couple of years ago, and we're underwhelmed by the food and service, so we hadn't been back. But we wanted something different, so decided to try it. I was excited because they had Burnt Ends on the menu. Lee ordered some kind of grilled chicken. Once it arrived, she said hers was adequate, but not great. Mine was absolutely ridiculous. The "burnt ends" were nothing but pre-cooked diced ham, that still had skin on it. Not only was it not burnt ends, it wasn't even cooked that well. I'm sure they just microwaved it, threw a little splatter of BBQ sauce on it, and sent it on. It was so nasty, that I couldn't even eat it. I called the store and talked to the manager. I was polite to her, because it's not her fault. But she said that's what corporate Ruby Tuesday calls burnt ends. Lee and I learned the lesson, that we should have learned the last time. No more Ruby Tuesday for us. I'm being generous with the two star rating, since the manager was nice. She should have offered a refund since this was basically a deceptive menu item, but I she's just doing her job. read more

Ruby Tuesday - This is not burnt ends, by any stretch if the imagination! False advertising, Ruby Tuesday. And it wasn't even good. - Burgers Near Me - Shelby, North Carolina

We went in today with my husband and son to have dinner. Ruby Tuesday is one of those well-known names but, at the same time, slightly forgotten. We were seated and were pleased that it was warm in the restaurant. Our server, Rebecca, greeted us. She was very sweet and offered suggestions from the menu. My son chose the T-bone steak, I ordered the New York strip, and my husband ordered the smokehouse burger. Thankfully, it didn't take too long for our drinks and food to arrive. My New York strip steak was pretty good, except I had ordered it medium, and it was closer to medium well. Honestly, that was what I found to be a slight bother. Rebecca was so sweet when I mentioned it and offered to get a new one, but the taste wasn't bad, so I kept it. My son's steak was also unevenly cooked; in some parts, it was medium, and in others, it was rarer. He had wanted medium-rare, but a T-bone steak can be a difficult meat to cook on certain grills, etc., if the heat source is uneven. On the other hand, my husband gobbled up his burger and fries, lol. So that was a plus.. We ordered dessert as well. I shared a chocolate cake with my husband, and our son ordered carrot cake. The cake was good, but we had already expected it to be truly decadent, which it was. My son enjoyed his carrot cake very much. Thank you to whoever maintains the salad bar because it was clean, and the freshness of everything was truly welcomed.. read more

See all

My daughter and I went a few days ago. Had a question and our server came back with the manager... Brenda was extremely nice and answered my question throughly. Food was good service was good. read more

Have stopped hee a few times now since living in North Carolina. Use to go to the Ruby Tuesdays in Merritt Island ,Fl. Always enjoyed eating there and getting the salad bar just for a light lunch or dinner. Or Add on with a hamburger or any meal. They have a good size salad bar for salads & toppings at this location. As with most places prices have gone up. I posted the online menu because my phone was dead the last time we ate here so no pictures. There is no prices posted on line. They have a good variety of menu items to pick from. Italian, Steaks, Ribs & more. The hamburgers are a good size and not too bad, but even for a cheese burger with mushrooms was over $10, and to me the buns are just too much bread. We did take my parents here but they were not a fan of how expensive it is now compared to when they ate in Florida. For 4 of us our bill was almost $70. Not really worth that to me when you can go to the GC buffet and there is much more to pick from. I don't think we will be going back anytime too soon. read more

See all

Our first time dining at this location. Some good part some not so good. I ordered the tri which was a ribeye, half rack ribs and fried shrimp. The "ribeye" was very small and thin. NO flavor at all. I assume they drain all the blood out of the meat because it had zero color. I ordered it raw but couldn't tell if it was. The ribs were good as were the shrimp. The baked potato was way over cooked and I couldn't eat it all. I also had the funnel cake Sunday. The ice cream was good but the funnel cake was burnt. Hard as a rock. I told the waitress it was not edible but she didn't remove it from my ticket. Kinda mad about that. Overall I wouldn't go back there for food. The peach rita and berry rita were really good but the food was a disappointment. Edit: Ruby Tuesday contacted me here and asked me to email them about my experience. I did. It's been a week and no reply. If they do I will update me review to inform you what they did/didn't do to fix this. read more

Food was cold and not done. My bake potatoes was cold and not done. They replaced the potato with another cold and not done baked potato. Manger comp us 20% and bill was still $37.00 for food and not to enjoy the food or be able to eat it. Will never go back to Shelby location The only thing that was good was the server read more

Deliciousness! Salmon prepared well, broccoli and zucchini not mushy, or saturated with oils. The server was professional and recommended seafood and fish dishes since it's Friday. I had a wonderful bloody mary cocktail made with Grey Goose Vodka that was spot on, perfect! I recommend the Salmon and Grey Goose bloody mary! read more

I had the grilled chicken sandwich with French fries. The Bun was soggy and the chicken was trying to fall out of it. The French fries were ok, nothing great. It was the Tuesday 6.99 special, but very disappointing. Not at all impressed. The prices for most of everything is overpriced and I suspect not worth it. Go elsewhere. read more

Horrible! Brown salad at salad bar, plus no service. Avoid at all costs! Plus place was dirty!

don't deserve even one star burger stunk like a dirty grill and the bun was so soggy I took one bite and that was it wouldn't feed that to my dog! sorry I went there will never go again! read more

Ate lunch with my sister. Was good. Enjoyed the quiet lunch with my sister. Was good food. read more

Food was great and the Alexis the waitress was even better. She had a great personality and was very polite. It made for a great birthday dinner. I definitely will be going back for the food and to see Alexis. read more

Not very clean, food is average. Probably would not come back here again at all. They were very short staffed, but the one girl who sat us and took our oder was extremely nice. I cant say the food is good, because it's not. My husband asked for a grilled Cesar chicken salad and he got iceberg lettuce from a bag, a few pieces of chicken and some huge pieces if black pumpernickel bread thrown on top. It looked awful read more

We eat here every other month, usually taking advantage of their frequent specials. Probably one of the better restaurants in Shelby area. On our latest visit we enjoyed the bourbon chicken entree with two sides and found everything cooked to the correct temperature, flavorful and portions excellent for the price. Our server, a young lady, was outstanding. The restaurant was clean and everyone friendly that we spoke with. Coke products are served, a full bar is available with TV screens, and a salad bar is popular, though we did not try it this visit. Desserts are available. Parking is easy, the rest rooms were clean and in good condition, and seating comfortable. It is adjacent to the Cleveland Mall and theaters, so very convenient for a meal after shopping or a movie. Two thumbs up from us! read more

Just left from there would not seat anyone because they were waiting for a party of 11 who were not all there they lost 8 people in one pop because he couldn't give a wait time ,We at Dodges now read more

I travel for work, and the worst thing you can do as a restaurant to a person who travels for work is to give them takeout food without utensils. It's such an easy way to make or break the feeling you get about the establishment. Such a simple thing. No one wants to go back to there hotel and up into their room to realize there are no utensils. Then we have to get redressed to go to the lobby to get some. That and not putting condiments in the bag. Do better. read more

Great Place for a big party. Food was great and service was great. Couldn't ask for anything more.

Came to eat here with my girlfriend on our date night, the food was not that great honestly, nor was the bar drinks. Ordered a "Ruby's Cheeseburger", the meat was burnt, The "Crispy Chicken Mac and Cheese" was alright, but the presentation made it look unappetizing, now for the crab dip, it was not appetizing. Besides the food one thing did stand out, the services, our waitress was amazing, kept our drinks full and kept checking in on us. read more

The food.and service was.great . We had a small wait time due to short staff or new staff but was.as.always a great experience. Dawn the manager walked around and checked on us to see if everything was good. The music was festive salad bar well stocked .even tho short staffed due to call out read more

Ordered a Ribeye steak and potato and also got the Salad Bar. The salad bar was great, everything was fresh and tasted awesome. The ribeye steak was a little overcooked and was somewhat dry(ordered medium and was closer to well). The service was awesome and our drinks were never empty. The waitress was very friendly. My wife ordered the honey bourbon chicken and the chicken was perfectly cooked and juicy. She didn't care for the sauce but I thought it was pretty good. The cost of the food was on the upper end for what you get especially the steak. I will be back but will most likely skip the steak. This location was clean on the inside, the outside paint is a little faded and the parking lot could use cleaning up. read more

this was the worst experience ever. you have to wait for 15 minutes before someone even comes to seat you, then you are told there will be a 45 minute wait to be seated. I understand if they're understaffed or very busy, but there are servers outside smoking or just standing around chatting. the entire time I spent waiting I could hear the manager Dawn loudly and rudely berating her employee, slamming plates and drinks down, and just bein an overall unpleasant person to be around. none of the employees look happy to be working for her. the bartender Alexis was also extremely unprofessional as she chose to have a loud argument with what I assume to be her significant other, which was clearly making customers uncomfortable. these are not people that need to be in customer service or especially handling food. it is extremely unsanitary as well. read more

Food was great... But the restroom was nasty.. like not touched in weeks nasty. Was going to post pics but really you don't want to see it.

We went for a late lunch to avoid a crowd. All employees had their masks around their chins with very animated close conversation behind the bar. Didn't feel safe. Mask was only pulled up as employee came from behind the bar to seat us. read more

Super sweet waitress that worked HARD. Chose Ruby Tuesday's because of its location. Ordered ribs. They were good. The place is packed after 6pm- so beware. I'll come back just to have Hannah as my server! read more

Just a overall friendly experience and the food was delicious

I ordered online and both orders were wrong. They didn't read the notes. Food was ok. Staff was friendly.

It's been a really long time since I've been to Ruby's. I remember why, now. Ruby won't ever be accused of making up for poor quality, with quantity... My "full" rack of tasteless dry ribs was composed of 8 short bones. The waitress said it should be 12... with no apology or attempted ammends. This was accompanied by 8 small zucchini rounds and a shot glass sized serving of tasteless coleslaw. read more

We always get a great meal at Shelby's Ruby Tuesday. We love their coupons and free birthday burgers, so we go around those times. The burgers are always delicious and filling. My wife loves the appetizer samplers as a meal. And I enjoy the garden salad bar. Good place for couples, family and friends dining. read more

Ruby Tuesday - BBQ Bacon Burger - Burgers Near Me - Shelby, North Carolina

This place is amazing super good waitress are super nice yeah recommended burgers, steaks,shrimp, and chicken is amazing. Appetizers are great especially the chicken wing. read more

Worst service in this location . Midweek late lunch . Took forever for server to arrive. Took my order. Had to ask for my beverage 3 times. She would disappear into the back only to reappear without my beverage and serve others who arrived after me. My appetizer went cold while waiting. Never got my entree. I left at that point read more

Really good food and the staff were attentive and friendly. I ordered the ribeye with mashed potatoes and garden bar. The garden bar was well stocked with fresh ingredients for a great salad. The ribeye was perfectly and cooked to just the right medium as requested. I would definitely recommend! read more

This location's food has gone down hill. We stopped here on the way back to Asheville from Charlotte. The waitress Cat was awesome. She was the only bright spot in the visit. What was not good was the food. #1 - the bang bang shrimp was not bang bang shrimp. It was more like breaded shrimp with some hot sauce on the side. #2 - the food took forever to come out. #3 - when the food did come out on of the entrees was missing the shrimp that came with it and the steaks were mixed up. One steak was medium and the other medium rare but they were on the wrong plates. #4 - the baked potato was extremely hard on the outside which means it was microwaved to death (I didn't know microwaves were supposed to be used in restaurants, I do watch Kitchen Nightmares). #5 - finally, the bathrooms were pretty gross. Based on the visit this will probably be the last time I visit this location. Beware!! read more

Came in and were seated promptly. Sat for 20 minutes and never saw a waitress. Left.

I requested a fresh cup of coffee and received a cold cup of coffee. Side salads were delivered in such small bowls you couldn't even cut the salad and I think the container the salad dressing was served in was so small it may have been a tablespoon or possibly two. My husbands meal was served with a half baked potato and the ribs were dry it was supposed to have had a whiskey sauce? My potato was cold and my shrimp was luke warm; at best. I spoke with the manager who gave me the impression she could care less.. She was very nonshalant. If this is how the management is - no wonder the help isn't much better. She didn't care so clearly they wouldn't either. We won't be back.. read more

Ok, went back a couple times since last review. The Ribeye and shrimp, Buffalo Flatbread, Spring roll appetizer and a grilled Brussels Sprouts were ordered. Even though a couple of apps were ordered , the waiter let us get the salad bar for $2.99 instead of the full price.Dont know if that is a deal or not but menu did say cheaper price when Entrée is ordered. All the food was perfectly cooked and the salad bar is well stocked, has plenty of toppings and FRESH! The food quality has really improved. So a bump up in stars is well deserved. read more