the service here is terrible, i waited 15 minutes before i can even orders, i attempted to call the Restaurant five times while waiting in line and no one responded. If I could do negative stars I would spot sucks read more

So I went to Wendy's and ordered a double cheeseburger, medium fry and a frosty. When I got home I bit into the burger and it was completely red and very greasy. It did not not look pleasing at all. My frosty was also very soupy and was melted. So I thought I would call so tried calling the Wendy's and it went to a automated message which isn't very great customer service. I don't know how you guys are still in business because every time I've gone there it's been nothing but a bad experience. read more

This Wendy's always forgets are sauces and i am left with mouth drying food without my sauce. don't be fooled with the "closes at midnight" they always close early. they closed at 10pm instead of 12 on this Saturday night. ALSO!!!! the fries are most of the time over salted and soggy!!!!! wouldn't recommend the location read more

This Wendy's used to impress me with the speed it would deliver orders when it first opened up. It felt like once I paid for the order, the food would be on the counter. The food was decent and I was happy. Now when I return I feel differently. It may not be as fast as before but they are still great at getting food out at a decent pace but my gripe is.... why is everything so salty? Sometimes the burger patties are insanely flavorful that it's dehydrating and other times I'm not sure if I was eating fries with salt or salt with fries. I tend to stick to the chili now. I hope the quality and consistency eventually come back. It's usually a hit or miss and I keep swinging though that drive thru hoping the next one is what I remember it being. read more

This Wendy's is a hit it or miss. You never know when it's going to be good or bad. The service is decent, the food is just inconsistent. Here's a picture of the old gross fries I just got... read more

Wendy's - Fast Food Near Me - Riverside, California

Wow this place is awesome besides the food always being fresh...they are also honest and the manager is wonderful! I took my family to dinner and when we left my mind was somewhere else and I left my purse like a dummy ;? I didnt realize it until the next morning...I panicked in the am once I realized it was missing I quickly called and was told that they had my purse in their safe...I quickly drove over there and my purse and the entire contents including my cash was STILL all there...How awesome is that! Thanks Wendys crew for your honesty...BTW I offered a reward and they refused it...There is still good in this world ;) read more

I was just in the drive thru and was curious about some of the items, tailor i believe was his name helped me and was kind and patient. Very cool dude and very friendly. I appreciate his service. read more

So they forgot my sauce, my straw to my drink and got my friends chicken sandwich order wrong. I feel wronged and I was sad eating my nuggets with no sauce. Won't be returning to this location. I will take my business elsewhere to the Wendy's on Day st. read more

Finally, the store had some changes. The floor is now looking better and the carpet had been fixed. The ladies and men who work in the counter are a mix of friendly and just plain quiet. An older man went in to order his food doing sign language. When his food was ready, he was called to get his food, but this young man, busy and all, went out of his way to bring the food to the customer since he can't hear his name being called. (This is when there is a long line inside the dine-in area. )Another lady who works in the drive-thru helped out a family who is dining-in. She brought their food with a smile. How can you beat these ladies and men who work at Wendy's with such excellent customer service. Keep up the good work ! read more

This Wendy's is by far the laziest restaurant we've been through. Out of all the times we have been there, about 80% of the time they've got our orders wrong. We get all the way home and our entire order is wrong. Do better Wendy's. read more

All of my food was great. I just don't like the fact that the chili container is open all the time for an rodent or insect to find it's way inside. And LORD HAVE MERCY the wait to order is forever. They only have one person manning the cash register and it's terrible. read more

Wendy's Wendy's Wendy's.. I love their food. Their strawberry lemonade is so good. They are my top choice. Hamburgers are so juicy and have so much flavor. Prices are good. My mom got a salad and she said it was really good and it filled her up. We recommend Wendy's of course read more

When I finished ordering, I informed the cashier that there were no napkins & only a couple of containers for the ketchup. He stated "I'll get right on it". He did not tell a manager or co-worker, he just continued waiting on customers. When my order was called, I informed the person who gave me my order that I did not receive my drink cup & that I needed napkins, as there were not any napkins at the self-serve counter. There was another customer behind me that told me, she didn't receive her fries with her order. I dined on & the entire time I was in the establishment, NO ONE restocked the self-service counter. I was going to tell the manager about the situation, but decided I had mentioned to 2 workers & that was enough. VERY POOR CUSTOMER SERVICE !!! read more

The staff is friendly. Imagine this, I drove thru the drive thru, I ordered, and then I got what I ordered. Nothing really more needs to be said. It's Wendy's, yay! I ordered breakfast after breakfast time, and they still made it and brought it out to me read more

Me and my boyfriend walked in, were not greeted. We stood there for like 5-7 minutes without any one saying anything or acknowledging us. They just stared at us lol. Then, when the girl (Xiomara or something) finally acknowledged us, I told her I was there to pick up and she said there was no order with my name. I went to my phone to show her my receipt, she said there was another mobile order with my name and that someone had picked it up. She then stared at me like she was expecting me to leave without getting any food. Obviously I'm not going to do that because I'm hungry. She kept telling me that someone had already picked it up. Okay? What does that have to do with me? Make it again. She never apologized to me either. Even her coworker was like "Let's just make it again." They finally made it again and she didn't make eye contact with me. Why did she act like it was coming out of her paycheck to make me the food I paid for... anyways also this place always closes early and like McDonald's ice cream machine breaks read more

Food was good and correct but took forever to order and receive our food. The lobby is kept ok. But the patrons around me are complaining about wrong food. The atmosphere in the lobby is very negative. Almost every table is complaining about something. I'll go to a different location next time. read more

Just an okay place. Service was-ok- nothing special. Can't give it more than 3 stars due to the service and cleanliness of the place was - ok -! read more

I wish I could write a zero star review. I don't know why I keep going back. This location ALWAYS screws up my drive thru orders. This last time, I was missing 2 MEALS. That's like $15 right there. What a waste. Seems the workers are incompetent with reading or doing actual work. Beware that you may lose more money than what you intended going here. read more

If I eat there or go through the drive thru my service has been great. The dinning area is clean, condiment able is clean and stocked and the drive thru is quick. I enjoy the Asian and BBQ salads, while my kids enjoy chicken nuggets and chicken sandwiches all of us like their strawberry lemonade! read more

Wendy's - After putting in hard work at practice Michael's enjoying some chicken nuggets with a delicious strawberry lemonade! - Fast Food Near Me - Riverside, California

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Horrible customer service, went through the drive through with my kids, line was super long. Waited about 30 minutes in line. Although it was a mistake on my part . I ordered three meals and got to the window accidentally forgot my card in the other card. Offered to just get off and go into the bank next door or pay through door dash. They much rather throw the food away and make me go in the line again then accommodate something. I rather door dash Wendy's from Moreno Valley then order from here again read more

Have fun ordering breakfast there... 3 cars ahead of me in the drive through... took 30 minutes for me to get my order, and they were all out of croissants. Too bad because the sandwiches were actually pretty good read more

Just picked up lunch at this place & was so not impressed. I ordered a combo 1 without cheese. Found cheese on my hamburger and the fries had no seasoning & were very dry. My dog wouldn't even eat the fries There was a time that Wendy's could beat out the other fast foods but not anymore. I would not recommend eating here. read more

I don't really come to Wendy's but today I did and the lady who took my order kept being so loud and I felt she really didn't want to attend us I honestly don't think I'm coming back read more

NEEDS BETTER CUSTOMER SERVICE. I was in there on a time crunch and waiting a good solid minute before having my order taken. I didn't want to cause a scene, but one of the cashiers wasn't taking her job seriously and decided to gossip with one of her coworkers AS SHE WAS TAKING SOMEONE'S ORDER. It's almost as if the person ordering was causing HER an inconvenience. COMPLETELY UNPROFESSIONAL. looks terrible on the company tbh. Soooo, definitely don't like coming to this location anymore. Wendy's is great, but workers here are illiterate and lack class. It's not recess, it's a business & clearly there's not good management if no one is putting anyone in line. ghetto read more

My colleagues and I visit because it is close. Even though we like the food (chicken sandwich and the salads) we are not going back. They are SO slow!!! At lunch time there is usually only one person to take your order. Then the person will stop taking orders to help fill previous orders, even though there are at least 4 other people who could do that. So you wait 5+ minutes to give your order. We do not have the time to enjoy our meal. Something needs to be done!! And yes, as previously stated the napkins are not kept filled. read more

Pretty sure I got food poisoning from their chili on 2/26/17. I've been sick for about 2-3 days.

Check the Google Reviews. This place is usually quite good and employees are nice and patient.

What is this ? I can't believe the employees attitude and terrible customer service. No drive through working, no nuggets, lack of people , no apology,30 min waiting for one combo and other customers are in same situation. Manager doesn't know how to handle the situation then you are not a manager. read more

My boys LOVE this location! They're both autistic and so eating out can be tricky at times. This is the only location who makes their burgers correctly. The staff is incredibly sweet and understanding. We come very other week to see our favorite team. Today we came to celebrate their 50th anniversary early. They were so sweet to indulge my son since he made them a card and was so excited to give it to them. We are very lucky to have found this locations and actually drive padt two other Wendy's just to visit this one. It's always clean, the food is always perfect and the staff abd management team are above reproach. I highly recommend visiting! read more

March 11th, 2019 - Closing shift workers "We're closing in 5 minutes so we might not have what you want." This is how we got greeted the moment we pulled up to the drive thru ordering speaker, which was 10:51 by the way so she got her time off, probably explains why she's working the closing shift at Wendy's on Trautwein in Riverside. Starting off my visit this way was already disappointing because when you know that you won't have something you should try your best to give the decent customer service so that your customers are more understanding. Besides the point that they shouldn't stop making food until they are official closed, be a little more courteous to the people you are serving. No big deal, my first order of a spicy chicken go wrap is something they did not have but no matter, they had a grilled chicken go wrap. So We pulled up to the window and the first thing I get, "we are out of nuggets, we can replace them with a fry". So we did that and they accommodated it but when I was given my food, she forgot to give me my iced tea. She had to go to the back for whatever reason to fill up my cup with iced tea but decided to stop with a few coworkers to have a casual conversation. On top of all of that, I didn't get a receipt to do a review for corporate, it wasn't even offered to me. All in all, bad experience. The only reason I gave this place a one star is because I can't give it a zero star review. I believe the worker closing at the window was named Rene, but the whole establishment is to blame for the rude and disrespectful treatment. I would advise going to this place if it is close to closing time because they will not make what you want because they only care about clocking out once closed so they can get home, go to sleep, wake up and repeat this because this is the job for them. read more

This location always gets your order wrong and the fries never taste fresh even when their is a long line and you know they have to be making new ones. I could deal with both of these issues but tonight was the third time I have gone through the drive up line, and it was ten cars deep, just to find out they have run out of coke. How do you run out of coke? Since it seems to be a regular thing maybe they should increase their order. It is very frustrating after a long day to find out the one thing you wanted you can't have. read more

Just ordered their new chicken tenders Aweful Aweful. Cold and very small. I took back to counter, got new order, same thing cold and Aweful Coffee is instant stuff, Chicken tenders at carls is best, only thing they can cook I go here for the kids, t.v. and toys brain wash them read more

Lately they just can't get it together and seem to hire just anyone! From giving you the wrong food, to cold food, to burnt fries, to horrible customer service not from all but at least half the crew.... it's rare to have 3 of 3 visits go normal! Your lucky to get 1 of 3 and today I had the pleasure of dealing with a manger DeAndra (probably spelled wrong) who I've witnessed before be extremely rude to an elderly couple but today was my experience and to make a long story short leaving smaller things out she hands me a regular Dr. Pepper no ice and I politely told her my drink should of been a medium Coke Zero, she takes the drink back along with my card to run it comes back to the window with another drink but shoved it at me through the window forcefully without the lid on and it goes all over my outfit, the inside and outside of my entire cars drivers side. She laughs and says that's all you, you don't know how to grab your Dr. Pepper and I didn't even charge you for the upsize meal. As livid as I was I kept my cool and told her for one I told you it's a Coke Zero with ice not Dr. Pepper again, for two you knew what you were doing when you shoved the wrong drink again at me cause you laughed and for three the screen showed the correct total and i was charged for the upsize. So did my card get charged the ten something or the 6 something it should of been charged? Cause this receipt you handed me shows $10 and she said it's just the wrong receipt your card was only charged $6 so as I'm trying to clean the soda up, deal with her who continues to argue and talk crap about me to her coworker that I could clearly hear I pull up my bank acct info on my phone and sure enough she(the manager) lied and charged my card the wrong amount that she continued to argue about. I asked for the other manager cause I could see another lady wearing the same shirt as her at the dine in register but she.... DeAndra tells me "she is the manager". So i asked for my receipt so I'd have the store number and I let her know that I'd be calling corporate to have them aware of how she handles things as a manager and demand to be reimbursed for a car wash after it went all over me, the car and the seats. I understand accidents happen but she knew exactly what she was doing, laughed, never apologized or offer to make the experience better (after they made a handful of little mistakes) lied and still continue to argue and the best part was having my kids in the back seat seeing all this and them asking why that lady did what she did with the drink and kept arguing. Luckily my kids are smart enough to know when someone has poor mannerism and know right from wrong. Not sure how she moved up the scale to a leader however that also probably explains why that place is a hit or miss. Probably a hit when she's off! Note photos taken are after I attempted to clean in the drive through and on my way home. Wish I would of left it so I could of shown the car door storage and window buttons filled with soda, the napkins from dapping the seat and my clothes. Rushed home and tossed them in the wash so they would stain. read more

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The restaurant was dirty, tons of flies, and the service was bad - like really bad! My order was taken by two women who should never be allowed to be at the front counter. Their names were Kayla and Jaime - both terrible. Stood in line for 15 minutes (not an exaggeration) while they attempted to take the orders of a family in front of me. They couldn't seem to understand anything and continued to mess up the order. About 10 minutes in I actually considered walking out, but I figured I'd stay just to see if they ever would figure it out. They were so rude/disrespectful to the family in front of me...even the manager kept looking up at the counter (seeing that there was a line forming) and she never did anything. The Kayla girl is 100% an idiot and should never be allowed be at the register. By the time I got up there they were rude to me as well (joking and playing with each other)...I declined to order and l left. Will never be back here. read more

This fast food restaurant is very disrespectful to their customers when this Wendy's gets their orders wrong which is all the time. This one is never gets that what is right and always doesn't give you all your food. And lies and says that they put it in your bag and you're just lying about not receiving your food. It is very disgusting because I have paid for all of my food. Also this Wendy's is very overpriced for their food. I am not expecting to go to this Wendy's ever again. read more

It's a typical Wendy's. Food quality is the same but I really only order nuggets and fries here! It's pretty clean inside. They forgot my nugget sauce twice in the drive thru and I had to pull over and walk inside to ask for it, but I guess that's not uncommon. read more

Probably the worst Wendy's I've ever been to. I order a meal, the burger had a THICK piece of hair on it melted into the cheese. I had eaten most of the fries, since that is normally what I do first, & because it was almost empty, the manager didn't want to refund me, talk about disrespectful & disgusting. When I showed her the burger she asked "do you want another one" like obviously not I want my MONEY back. NEVER WILL I EAT HERE AGAIN. read more

Best burger and customer service around no dry burgers. A nice clean place when ever I'm in the area i will eat here

so i came here tonight with my family after a long shift at work my mom offered to buy me and my family food when i went up to the window i ordered our meals and the young girl did know her headset was still on and screamed ' OH MY GOD' i didn't realize they were closing soon but she didn't need to answer the way she did when she thought no one was listening. so then i get up to the window and she gives me my bag and screams ' WE ARE CLOSED' (talking to another co- worker) and slams the window shut in my face. i got home and the fries were thrown all around in the bag and they had no salt at all. DO NOT COME HERE WHEN THEY ARE GOING TO CLOSE THEY WILL ACT SUPER MAD. I WISH THERE WAS A NEGATIVE 5 STAR OPTION. read more

This location needs a management change. Last two times they got the order wrong and this time the milk was bad! Thought I would give them one last chance but it's going to be a long time before I return to this location. read more