The last few times we have not received our food at the Drive Thru and when we ordered through door dash ! I called them in Redmond and they said to call the people who delivered the food when they were the ones who didn't get the order right ! It's happened three times now so I just wanted you to always check your orders after three times I'm done !! read more

We visited this location tonight via drive through about 810-820pm. Once we pulled up to the window, the person on the other end kept yelling at us to get our order in. Keep in mind this was from the moment we pulled into the line. Once we started to say our order within 1 minute, he got it wrong past the point of it even being close to being right. At that point, with kids in the backseat, we pulled into a parking stall to walk in and do the order that way. I sat in the car as my husband went in to order. I watched 1 car get frustrated and pull into another parking stall. That customer got out shaking his head mad. Before we could get our order, that gentleman left without anything. Additionally, I watched 2 other cars speed off without getting an order due to the rude service that was provided at the order window. I understand people have a bad day but if someone is the initial point of contact to your customers, they should not be there. It was ridiculous to the point that I will never go to that location again and has me reconsidering Wendy's as a place of business that I will go to ever again entirely. Do better Wendy's. You were a favorite of mine growing up but should that really carry into adulthood as well? read more

I rarely give out 1s but this falls under a 1. I was hoping this was going to be a place to go when I need a quick lunch or dinner, like I would do back in California, but it turns out the quality is too bad to even consider it. Chili's watery, chicken is bad, bread was soggy (could have been the amount of spread), too much spread, fries are poorly made, lettuce and tomato were low quality. This isn't a review of all Wendy's. Just this one. And it sucks. read more

Day time service is great, quick and friendly. Also fresh! However don't go here past 8pm, food is old and generally barely warm. Not only that but the staff is rude and to be honest doesn't seem to give a shit. read more

The cashier wasn't wearing a mask or gloves....my order was totally wrong. That is all.

How does Wendy's manage to stay alive as a business and not get bought by one of the better fast food chains? I sometimes wonder whether they even know they're competing against a handful of other stores and, if they know, whether they care. I got food from this place a lot when I was a kid, and didn't really have a problem with them back then. Now, they've lost their charm for me and just aren't the same anymore. They're now another restaurant that offers mediocre food at absurd prices. I don't really have a problem with the service because they're nice and quick. What I do have a problem with is how they can have sandwiches that are in the $3-5 range when Subway does the same, although Subway's sandwiches are much bigger. Seriously, these burgers are tiny. Unless you order the 3/4 lb burger, they all are. How is it that the Asiago Ranch Chicken Club is $5.29 and the Cheesy Cheddarburger is 99 cents when they're almost the same size? One has a slab of chicken, a slice of cheese, a piece of lettuce, a few strips of bacon, and some mayonnaise. The other is just a beef patty and some melted cheddar between two buns. There's no creativity here, they're both way too small, and one shouldn't cost more than five times the other. Okay, so Wendy's burgers are pretty much horrible no matter what you order. Getting a decent meal here is a matter of knowing the right things to order. You can get a 5-piece spicy chicken nuggets here for 99 cents, which would be a good deal... if this were McDonald's. These chicken nuggets are also really small, not that great, not that spicy, and really have nothing going for them but their price. For 99 cents, you can also get a small normal frosty here (basically chocolate soft serve ice cream), which is about the only good thing that comes with no strings attached. There's also the fries which are okay, but they're honestly kind of tasteless without ketchup and show a lot of potato skin. It's really unappealing. Another option is a single cold and tasteless baked potato with chives; it comes with sour cream and butter, and sells for $1.39. I personally don't think it's very good, but it's a lot considering the price. For fast food options nearby, there's a Subway and McDonald's farther east along Redmond Way. I hate to say it, but the KFC nearby is also kind of bad. You could probably even get better food for a lower price at the QFC nearby. Just not here, please. The cheap burgers from the 99-cent menu are bare-boned and disappointing, and the more expensive ones are just the same. Nearly everything else they have is bland or otherwise unpleasant. I do like their frosties, but you could probably get a similar treat that's better at Dairy Queen. Really, the only time you should ever come here is when it's late at night and all the other stores are closed. Otherwise, stay away and get food somewhere else. read more

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Occasion: Midnight snack. Same ole same ole Wendy's. The parking lot is fairly dirty with trash in random places. The outside trash cans are always full, so they obviously do not change it that often. The place looks like it could use a makeover, it still looks like something from the 90s. I love Wendy's, but they really need to have a big time turnaround story. read more

I have been at Wendy's around lunch time twice in last 4 days. It is clear there is no management oversight here. Not only have we had to wait up to 15 min just to order, but the orders are never correct. Not just for us, but others in line. They seem understaffed and are not quick to understand what the customer wants. I went up to get a drink refill and after waiting 10 min, with no one asking what I wanted I just walked out. I would assume a manager should be in middle of this, but I don't see one. It is a very poor customer experience. read more

So not sure what happened to the quality here, but my lord. The last few visits have been terrible. Tonight I was upsized without asking and had the window shut on me at least x3 without saying something. I commented on how large the one drink was in comparison, and she ignored me. AVOID!! read more

Has to be the worst Wendy's I have ever been. Consistently closes 25-30 min. They literally had people in line but wouldn't serve me at 10:40 because they were closed. This is not the first time it's happened. I don't write reviews but this place should be replaced by somewhere that is actually open on a consistent basis. What fast food place closes 20-30 minutes before they are supposed to. read more

This woman rudely declined me my food this evening even though operation hours are until 1am. She would not tell me why. I feel personally attacked as she served two of my friends food however she would not help me. Definitely not coming back. Sucks because this is down the street from where I live. I will pay visits elsewhere from now on. read more

Wendy's - This woman would not serve me. - Burgers Near Me - Redmond, Washington

This afternoon, I went to this Wendy's on Redmond Way to order at the drive in. There was a car waiting at the outdoor phone for what seemed to be at least 5 minutes. Finally, he pulled forward and I pulled up to the phone and was told "just a minute". So I waited about 5 minutes and saw the line backing up with several cars and I spoke into the phone about the backup and the person on the other line said there was a large "doordash" order and told me that I should park my car and come in and order. I said, that was aburd and that I would go someone else to get my lunch, and that's what I did. I've been going to this Wendy's for years and the service today was totally unsatisfactory. read more

Ordered fries, 2 potatoes, and a frosty. No spoon or straw for the frosty, the butter was already open and spilled all over the bag and other condiments, last time I went they were out of baked potatoes, and staff is always rude. What is wrong with this place ?! read more

Ok seriously the rudest employees ever. There is one guy running the drive thru...this guy is a jerk. Never once greets you or says Thank you. Just hands you thr food like a mindless robot. Thought the dude was having a bad day but nope he's permanently pmsing. The funny thing is that it's not just this one stank face dude, it seems all employees have issues. It's rare that they say thank you or even greet you. I don't get it. I even emailed corporate about the guy but he's still there attitude and all. The food is hit or miss like all fast food joints. If I really want some chilli I'll drive to kirkland. I try to avoid this place. I had one incident where I asked for extra crackers and I heard the manager say how many crackers does one person need?! Uhhhh, check yourself. Seems management and employees have some serious customer service issues. Too bad corporate does nothing read more

I went through the drive through and clarified three times that i wanted a plain burger. Still was not plain and had to have it remade holding up the line. Inappropriate! read more

Do not come here lol. The employees have NO idea what's going on. They don't understand what you're ordering and still get it wrong after you spend five minutes explaining. Lmao. Come on. read more

Very poorly managed. Rude manager. My last order, a couple of days earlier had been missing an item, but we had already driven far away before we started to eat. No way we were going to drive all the way back. Brought it to the manager's attention, and was rudely asked "We need a receipt" I said, "Here it is, right on the app." showing her, she swept her hand away, saying "I can't read that, it must be the paper receipt." I mentioned that that was thrown away. I said, "Don't you trust us? We trusted you to give us what we ordered." She then replied, "Park over there, I have a whole line waiting." They brought us our missing item. They could have handled that much more professionally. I've NEVER treated my customers that way in 35 years of running my business. Is it too much to ask, to be treated with a little respect? I was going to give this two stars, but it was already two, meaning I would probably bring up the average somehow. This situation didn't deserve that. The food quality is as expected, though. Sad, I've been a customer of this location since about 1980 or so. read more

I tend to agree with previous reviews. I've gotten stomach issues after eating at this location on a couple occasions leading me to believe that something isn't right at the Redmond Wendy's. In addition, the employees frequently talk instead of doing their job - to the point where no one is being helped, yet a line at the counter starts forming. It always seems they are out of ketchup at the condiment counter. If you want Wendy's, might I suggest trying the location in the Overlake area along Bel-Red Rd? That one seems to have their act together. read more

Wow this place is really bad. I went a few days ago and was given the wrong order. Even better was the fact that I was given the wrong change for either that order or mine! I went again today and the person in the drive-through did not say even one word to me. Also, I was not given a spoon, straw or anything else for my Frosty. I'm not usually hot-headed until you mess with my Frosty, then we have problems. I am currently organizing an "Occupy Wendy's" campaign. More to come... read more

I am understanding how busy a day like today is. The sun is out, and I'm sure the store was slightly understaffed. The nice gentleman at the window who took my order (accidentally spilling my ice tea on me, but it was not a big deal), sent me home with a cheeseburger with mustard and pickle only. I ordered a hamburger, and was pretty clear about it's contents. Now I'm home with a burger I can't enjoy because I'm allergic to dairy. Sad day. read more

The guy managing the drive through literally all but called me fat, and said I could use the exercise coming into the store to order. He was pissed because I'd ordered 7 sandwiches in the drive-thru. To take home. To other people. If I wanted to come into the store, I would have. (I'm 6'1", and 200 lbs. The manager was a fat middle aged Mexican dude) The food is just okay, but in nearly every experience I've had there, they've messed up an order, or just been rude. read more

Usually love the food. The last 3 to 4 times I have been here. The fries are soggy and luke warm and the burger was barely warm (microwaved it once home). I ONLY live 2 blocks away, the food should not be barely warm and or soggy once home. Less than 2 mins away. Feeling bummed out. read more

This Wendy's is horrible. The food isn't good most of the time. They have trouble getting the orders straight. I called to complain to a manager (he/ she ) (I couldn't tell the sex) who said they couldn't give me credit for their getting the meal wrong and treated me as if I was lying because I said " we ordered 2 regular cheeseburgers but were given one junior size." He/ she said " we don't have "regular" size burgers we have Dave's singles. I said " you know what I mean." Then he / she said I am new here call the general manager and then hung up on me. Very rude. The food wasn't good. We will never eat there again. read more

Typical fast food junk that you feel guilty about putting in your body. I always feel ashamed when I am in a drive thru like "oh god is anyone going to see me here?". It seems like this is one of the few places in Redmond (which is good) to get a meal that comes in a grease stained paper bag. I feel like of the 2 times I have been here, the food is already pre-made before you order it and seems lukewarm. I do love me some frosty's though. If the food was hot and made to order I'd feel little better about my withering soul each time I heard the phrase "..at the first window". read more

Someone please go help this manager by finding new employees for him ASAP. We just now returned to our shop from ordering lunch there. I stood in line for what seemed an eternity because the woman behind the counter seemed to be wandering aimlessly filling the order for the guy that ordered ahead of me. She finally stepped back to the register and as I stepped up she said "I'm not taking your order you need to leave before I call the police". I asked for the manager and she started yelling to the manager that I was threatening her and now I was getting everyone involved. As the manager came to the register we explained what was going on. The man she served before me was one of my employees and explained to the manager that I had not said a word to her yet. She had been rambling some incoherent threats towards him while getting his order together. This used to be a real nice place and had really good service. The manager there today did a good job in getting our order and getting us out the door but he needs help. This woman had to be on drugs for the way she was acting. The manager was also having a hard time explaining to the woman making the burger what different items meant (had to make mine twice). Please Wendy's management step in and help this poor manager. He needs all new employees now as this is totally unacceptable. I like your burgers and don't want to have to go somewhere else. I gave it one star because it wont let me leave it blank. read more

Nice people, good prices, decent food - and awesome music played through the speakers.

Always good, best fast food chain in my book. And this one always hits the spot when I need a JBC or Frosty!

I was skeptical because of the previous reviews and that it was nearly empty at 6 pm on a Sunday but my little one insisted on Wendy's. The inside cashier was polite but not friendly. However the food was good. The fries were fresh and the burgers good. The inside was clean. I would come back. read more

Among the national chains, I think Wendy's offers some of the best-tasting hamburgers and chicken sandwiches. This is as true for the Redmond location as it is for the others I've visited. I tend to use the drive-thru window most often, and on occasion it's been difficult for employees to hear my order through the speakers (I don't have a strong voice). When this happens, they usually have me pull through to the drive-thru window, take my order face to face, and fill it while I wait. I'm not sure where all the bad reviews are coming from, because in the nearly 10 years I've lived here and been visiting this location, they've never gotten an order wrong. read more

looks like during rush hour the one person handling the orders cannot cope. got snapped at while I waited twice total 15 minutes for my order. everyone else behind me was waited on. comeon wendys. if you don't want business continue to treat customer bad and snap at them. there are other places where you are treat graciously ! read more

Just had my first Premium North Pacific Cod Sandwich. Steer clear, over priced, WAY over cooked, fish is smaller than the bun, 1 leaf of iceberg lettuce, too little tarter. Mc'D has a better fish sandwich than Wendy's. I've been on the search for the best fast food fish sandwich for a bit, Arby's has been the worst, Wendy's next, Mc'Ds (so far) the best. I wouldn't believe it unless I tried it, so I did. Unfortunately, Wendy's Cod sandwich was rated highest in look, taste and quality... I didn't see that today in this store. read more

Arrived with a coupon from the local newspaper. They had no idea how to redeem the coupon, giving a free chicken sandwich. That was annoying but the really bad part of the visit came when I found a hair in my sandwich wrapper, beneath the sandwich. Needless to say I won't be returning anytime soon. read more

Yeah, it's junk food - I love their burger and fries. Service is decent.

When we need a quick dinner for the kids on our way home from work, we will sometimes stop here to get burgers and chili. The food is good, but several times we have gotten home and found items missing from our order. We now inspect our order carefully before leaving the parking lot. read more

Today's issues: -The person taking my order (in the drive-thru) somehow heard every word I said except "single" and rang me up for a double sandwich (thankfully I know what the price should be and immediately asked if it was a single, which it took him awhile to figure out how to do). -My drink came with ice when I asked for none, had to have them to redo it. -I got one sauce when I specifically said "a couple" even though I have numerous times in the past been given two, so it's not like there's some policy there... -The person in the second window handling these last two things spoke literally not a single word to me. She just stared with this flat, silent expression and I genuinely got the impression she was completely pissed at me for wanting the things I asked for. Maybe none of these seem like a huge deal on their own (though the silent stare was actually unsettling and quite poor customer service, I think), but the whole experience left a very sour taste in my mouth. It felt like everyone either didn't know what they were doing, or just didn't care. Furthermore, I probably wouldn't be bothering to type all this out though if it were just this one incident. The problem is I've had bad experiences there before as well. A completely wrong sandwich altogether, doubles when I've ordered singles multiple times, the ice-in-drink thing is common enough, people not knowing how to ring things up, etc. I'm not a confrontational person and it's not comfortable for me to have to REPEATEDLY ask them to correct things in one visit. I like the food but as often as not, going there is a stressful experience. I wish there were another location within a convenient distance. I'm giving them 2/5 because, as I mentioned, I like the food, and because sometimes it does go smoothly. It's just that the incidence rate for dealing with people who don't seem to know and/or care about anything they're doing is too high. read more

This Wendy's establishment was satisfactory. One of the workers gave me an extra chicken nugget since you apparently can't get 5 chicken nuggets you can only get 4 or 6 (weird) read more

I've been meaning to review Redmond Wendy's for quite some time. My kids love the food and I must admit that the food is decent, but the service is so bad that they still only deserve one star, if that. Today we received atrocious service. The woman behind the counter didn't say one word to me -- no greeting, no thank you, not even a friendly grunt. She didn't repeat the order, she just appeared annoyed at my presence. $17 later I went back up to request my BBQ sauce that she forgot and she basically glared at me handed it over without a single word like I was a huge bother. Management at Wendy's -- kindly do us all a favor and teach your staff some mannersand customer service expectations. The cold shoulder and attitude we receive as customers is beyond ridiculous. I'll also be alerting corporate. Maybe they can influence some standards. read more

Typical Wendy's fare. However, the service is excruciatingly slow for no apparent reason. To top it off, the cashier in the drive through was unnecessarily rude to me. read more

On Tuesday, I went with friends to Wendy's in Redmond, WA. I got French fries, along side with my homestyle chicken with mayonnaise, mustard, pickles and ketchup and a Coca-Cola. The food tasted better than Vegetables. I ate with my friends with Judy, Meredith, Caleb, and Madison. The workers are very nice, and provided awesome service as shown by their Perfect timing. I would love to bring my friends next time with me. read more

It took at least 10 minutes for our one car just to get our order in. All we wanted was some frosty's ! I would not go to this specific location !! read more