Late night (9:00pm) and the drive thru is barely moving. But the food is worth it. Some people went down instead.

AVOID!!!! This place is poorly run. They're open until midnight, but when you show up at 11pm, the doors are locked and no one is taking orders through drive through. After waiting for five minutes, I called the store and they said "Oh, we weren't listening to the headsets." Absolutely unacceptable. read more

Absolutely horrible customer service, the lady I spoke to today refused to replace my order when they gave the driver the wrong one

You know your restaurant is bad when it does not show in local place to eat. Had to manually enter name. Taking 6 mins per car to order. As previously, they take an order, then get that order before taking another. And inside dinning is closed. No one there to slow down. Corporate should have closed this place amd kept the one on 8th Ave open. read more

Wendy's - a car parked in front of a restaurant - Burgers Near Me - Pittsburgh, Pennsylvania

We ordered food here on their website. It took over an hour for these people to get the food in the hands of the driver. Then there is a missing burger. We paid for the food, and they can't deliver where you pay for. I use to go there in the drive thru as well and it would always be cash only. The last few times I went was cash only. I finally gave up going there. This place must not be run very well at all. read more

The older lady who takes drive-through orders is very nasty. I gave her the wrong card, and she started yelling at me. I will not put up with that type of disrespect. Food is always cold. I won't be back.. read more

these spooks wonder why they'll never amount to anything else. smh. cold food, wrong order, over charges. and attitude when you say something. read more

This has to have one of the all time slowest drive through services I have ever seen. Do yourself a favor and don't get anything with bacon (unless you prefer burnt and dry) as its not even edible. I really can't say anything good about the food, service or speed. read more

This is the WORST Wendy's that I have been to in the US. The service is pathetic. We waited at the drive thru for 25 minutes and we were car 2 and we placed a mobile order. After 25 minutes I called and they said come inside. I went inside and they told me I just have to wait. After 35 minutes no I am not making that up I cancelled my mobile order. There were 3 people in the restaurant. The staff could not be more rude. Stay away from this location!!!!! read more

Really frustrating to order a carry out order, park in the mobile pickup spot, and find all the doors locked. Then you have to wait in the drive thru to pick up food that is already ready, but they don't know if they have it because it's on the carry out shelf. Why even have a carry out shelf if you know nobody can come into the business? read more

If I could leave zero stars I would. Placed an online order but then sat in the drive-thru line for over 25 mins with only 2 cars in front of us. As we sat in line over a dozen cars that were in line ended up leaving. I tried going inside and despite it being 6:30 in the evening, all the doors were locked. This location is a complete waste of time. Don't even bother. read more

Kind staff. All my food came out right and hot. And they work seamlessly with the app.

If I could give this Wendy's lower than a 1 star, I would. There is constantly a line around the building. Not because they have that much patronage but because no one does their job. I have given a review this bad about any place but this restaurant absolutely deserves it because no one is held accountable for their terrible service (slow, cold food, not caring at all). read more

I think I discovered their secret to slowness, and it may not shock you at all. This place takes and fills one order at a time. I mean for real. I walked in and was third in line to order my food. I wasn't paying attention at first, but when I was next in line, I saw this first person. They literally will take ONE order and go about their motions and just fulfill that ONE order. And they do not do it at a fast place like you would think from a FAST food restaurant. Once the person in front of me ordered I watched as they prepared the food. Each item being put together one at a time. I mean it was weird. One part of an order will be put together and put in a bag, then the next item will be started. It felt like an eternity waiting. All the girl said to me while I watched this was, "I'll be right with you." That was said multiple times. Also part of the problem might be that they reserve their smiles and jovial tone for one another, not for the customer. It was weird to see the notable change in affect when the girl came back to the register to take my order. Went from a smile to dead on look. No emotion when taking my order. I'm glad you like the people you work with, but I could hear all of what you all were saying while I ate my food. As for the food, it was typical. Let me touch on the fries though. These things were coated thickly in salt. I can confirm that too. The thing they use to put the salt on the fries looks like a funnel that salt freely falls out of. Although this place got an update on the interior, that does not mean it is clean. After I had my food in hand I had to scour the restaurant for a halfway decently cleaned table. As I ate my food I noticed that the place was not busy but not a single employee came out to attend to the tables that clearly were dirty. To boot, management was on property doing interviews but did not address anything in the restaurant. The cleanliness problem continued outside as well. It looked like a fast food throw down had happened. Not only was there Wendy's garbage, but Dunkin Donuts, Pizza Hut, Taco Bell and KFC garbage everywhere. How did that happen when three of those four are nowhere near this place? Oi! Never again will I attempt to eat at this place. read more

Terrible service, soo slow, so rude. If I didn't live right beside here, it wouldn't be worth it. Go inside, at least you'll be warm and get helped SLIGHTLY faster. Or just go to waterfront and get food bc the wait to cross the bridge is faster than this drive through... read more

The worst Wendy's on the planet! So rude, so slow, so ignorant to the customer. Will not be back. read more

Worst Wendy's I have ever been to. I have been here 4-5 times and every single time I regret it. This shouldn't be classified as "fast food" if it takes 25 minutes to get a junior bacon cheeseburger and some fries. Terrible customer service and extremely slow. Do not go to this location. read more

If you go here in the morning like I did on 1-12-22 there is nobody waiting in line at 9:30 am, your in and out. If you go for lunch at 11 am like I did the week prior you will get a free car battery charge since you will wait 20 or so minutes in the car. However in the mornings they are faster when no one is there. My Eacon n Egg Croissant was fresh and surprizingly good. read more

Almost laughable at how genuinely dumb the employees here must be. Missing 4 of the 5 items placed in an order and the receipt literally tells you what to put in the bag. I have no clue why this shit show is even still open, if you're reading this please don't waste your time and money at this location. read more

The worst Wendy's in the entire world. Will only come here again if I absolutely have to. It took me 25 minutes to get through the drive through, the workers were very rude, made us wait while they sipped on their drinks with no masks on and then said absolutely NOTHING to us, just handed us food (with no sauces that I requested). Literally awful. They need to do something or else they should be shut down. read more

bad customer service. we have been to this wendys twice and neither time did we receive the correct drink order and the workers are rude

Slow. Really slow. Did I mention they are reallllllllllly SLOW? Went to drive thru for a Frosty and a Coke. Three cars in front of me. 45 friggin' minutes. 7 cars behind be left. Bet corporate loves that. Disorganized staff with no sense of urgency whatsoever. I know they serve coffee. The staff needs to drink some so they wake up and move it!!!! Oh....did I mention how SLOW they are? Even Dave Thomas in his current state is probably faster than this staff. read more

How about actually staying open until the time you're supposed to be open? Every time I've gone between 1030-1130pm they turn off the drive through and say they're closed. There were 4 people there just now, at 11:20pm who all left the drive through pissed off because you wouldn't serve us. That's money you're loosing and poor customer service. But, whatever. read more

Lol this place is awful - I've seen multiple people leave the drive thru line on many occasions (myself including). Nobody moves faster than the DMV sloth from Disney's 'Utopia'. I love Wendy's, but I could probably have a 12 course meal somewhere else and pay the bill faster than I can get my order here. I wonder how much business they lose annually due to people not wanting to wait around. read more

The sign outside the restaurant says skip the line Order carry out on the app so I do. When I arrive there is mobile parking. All the doors to the restaurant were locked. I try calling, no answer. I end up getting in the drive through line to get my food. Wendy's, remove your sign. So disappointed read more

If you want to sit in a drive through for 20 minutes and be treated terribly by teenagers, this is the place to go *12/24 update* All of the above remains true. Don't waste your time. read more

The worst Wendy's imaginable. Everyone who works there should be fired, especially the managers. You will wait a minimum of twenty minutes for anything you order. The staff goods around, sits on the counter and talks... no one does their job. It is dirty and the service is awful. Will NEVER go here again. Or maybe not any Wendy's. Garbage garbage garbage from this dump!!!!!! read more

This Wendy's used to be so good. Wendy's in general used to be good. Dave is probably rolling in his grave right now. Wendy is nothing more than a pimped out fast food prostitute, the life torn from her, all over the dollar. Not only is the food not good anymore at pretty much any Wendy's, but the quality of service is severely lacking at this one and most in general. Like most fast food places to me now (which I rarely eat at because of the decline in quality) it's better to go within the few hours of opening. The foods fresh(er) and the staff doesn't hate the world just yet. This location isn't even worth visiting just because it's on the main drag. They need to inject some quality control into the management, employees and food or Wendy's will be the new Rally's. read more

Maybe the worst Wendy's ever. Incredibly slow service (a full 10 minutes to get to me when I was only third in line), unfriendly staff (not to me, but to others I observed), and garbage all over the tables and the floor. I also asked for my order "for here," but it was put in a bag to go (no tray). The manager needs to clean house here, in more ways than one. I'll never be back. And I'd advise you to go elsewhere as well. read more

Two and a half stars. It's nice to see that this Wendy's is still open. When I lived in Greenfield, my friends and I would come here a couple of times a month. I've always liked Wendy's better than McDonald's or Burger King--but that ain't sayin' much. I'd always order off the value menu because I liked a baked potato and butter (instead of fries) and a side salad with my burger. I've only been back here on rare occasion since I got married, but when I do, I still like the value menu. read more

Still terrible despite their remodel. Exceptionally slow service despite it seems they are over staffed. Perhaps it's because they're all clowning around with each other, and then when they have to do work, they are so rude. Multiple yikes have gotten the wrong food upon returning home from the drive thru. I love Wendy's, I would rather drive 20 miles to the next one than ever patronize this one again. GET IT TOGETHER. read more

Do you like long lines, rude service, and incomplete orders? If so this is the Wendy's for you. I truly hope this place goes out of business and is replaced with something better. Do yourself a favor drive a couple minutes down the road to the waterfront where you have many other and better options. read more

OK, I hope the manager reads these posts because I have driven to Wendy's on Browns hill road three times already at least 45 minutes before their closing time and they have had their Frosty Machine turned off for the night every time! Now, if you advertise that you are open until midnight, there is no excuse for not having a signature item available for your clients until closing. Are your employees lazy? running to leave work at the stroke of midnight so they clean the machine an hour before the closing? another shortcut for people who want $15 dollars an hour. Ridiculous! You keep on practicing bad business and your bottom line will continue to drop! read more

If I had to bet my life on something I know would for-surely happen in the future it'd most definitely be that I order food from here and they forget something . Absolutely horrible . I feel like a mad dad . Place is sad . read more

This is HORRIBLE! I went into the restroom as soon as I walked in to wash my hands, I believe I am the only one in there that washed my hands. There in the stall was an employee talking LOUDLY while FaceTiming and changing his clothes. (How do I know? She was commenting on how skinny he was). The tall thin very dark skinned employee then said, " look at these. Man, my work clothes just NASTY! They haven't seen a washer or dryer in two months. Actually, it's been longer. They just nasty." I turned to the blow dryer thinking maybe he didn't hear that I was in there and would be embarrassed.... NOPE! He talked LOUDER over the hand dryer. I went to the counter and asked if the kid in the bathroom was starting or ending his shift cause I really don't want to eat anything that's been around him. The counter guy asked why and I explained it to him. As I did he started laughing.... LAUGHING. He even went back to grab another customer something and looked at me and started laughing AGAIN. Then an older woman was putting frys in a container for the drive through and stuffed some in that were falling out with her bare hands. As I looked around at that point, nobody making food had any gloves on. Y'ALL are GROSS! What's up WENDY? read more

Inexplicably slow. This location recently underwent a renovation, and it probably should have stayed closed. There's clearly a management problem. It's always short-staffed and the crew that does come to work always seems distracted or pulled in several different directions. Yes, it's a fast food job, I get it. But one of the first rule of hospitality is to pleasantly greet your customers. I've waited for ten minutes at the drive thru waiting to place my order hearing a word or speaking up myself. It's a shame, because the location is great, but it's been run into the ground. read more

This was one of the slowest and dirtiest Wendy's I've ever seen. The staff were more interested in socializing with each other than getting their job done. The restrooms were dirty, there was trash all over, and the tables had food remnants all over them. They also don't have a changing table for babies, despite having been recently renovated. read more

Wow, this location could be in the running for worst Wendy's in Pittsburgh. No napkins, no ketchup, tables were filthy, workers were yelling at each other. The final nail in the coffin was the venerable spicy chick sandwich, which was overcooked and not at all spicy. Only decent thing about it was the Coke Freestyle machine seemed to be fully stocked, which is pretty hit or miss at most Wendy's around here. Do yourself a favor and drive the 15 minutes to the one on Lebanon Church Road. read more

Worst Wendys Ever!!!!!Garbage ! Waited 1 hour in a drive thru line......no items available I came for at 6:30 sat evening ! Total garbage

You could have a sit down dinner in the time it takes to get your food at the drive through or inside. Zero customer service or urgency.