I had a family order. When I got home I realized they forgot a double baconater I had ordered. I made several attempts to call this location with no answer. I had no choice but to drive all the way back and wait in the long line at the drive thru again. This is called fast food for a reason. Why do I have to waste time to get what I had already previously already ordered and paid for. read more

Before I give a negative review I have to go at least twice and experience the same situation. With that being said this Wendy's in Perris is a no go for me. The service was at a decent pace. The inside was clean but the food on the other hand is not good. The fires were cold the burger was cold and looked nothing like its advertised. Fast food yes but at least provide good quality food this is mediocre. and they had the nerve to get an attitude when you speak on the item. Stop giving customers cold food. Never again read more

TERRIBLE CUSTOMER SERVICE . the lady that took my order over the intercom didn't greet all she said was "your order?" and i asked her the pieces of chicken nugget combos they have and she said "if you look on the menu it's right there" ... OBVIOUSLY if i seen it on the menu i wouldn't be asking. then i pull up to the first window and it looked like she was laughing at me. sooo rude honestly don't even waste your time here, spend your money somewhere else. i was reading some of the other reviews and it looks like i'm not the only one getting this attitude too. read more

Bad service! I went and ordered 2 Bacon egg cheese biscuit. Instead I got sausage biscuits. I dislikes sausage, I called several times, with no answer. Host: Jesus #3018 Thanks a lot! So much for a Sunday breakfast disappointing read more

Wendy's - Burgers Near Me - Perris, California

This is the third time I go and they tell me we ran out of an item then I get my food and it's drowning in Mayo, then to top it off the fries were cold and soggy and had no salt. I threw the food away in the end. JACK is the way to go now. read more

The worst place to go to so slow took about 25 min just to get my order inside and about 30 min for them to give to me they where just talking and laughing wirh each other and not getting my order read more

Tonight's service was the best I've ever had at this location. I went in through the drive thru and the employee working it (I believe her name was Melissa) was amazing to detail with everything. She was very organized with how the order went, unlike others who like to jump from order details and confuses themselves and us as the customer which then ends up in a wrong order. So, thank you Melissa for your attention to detail and staying on top of your drive thru line even as you were delivering orders at the window. read more

Order was supposed to have 2 Baconator's ended up with a Dave's single? This was a delivery order & yes the bags were sealed. As others have posted forget the drive thru, it's ungodly slow. Almost as bad as Steak 'n Shake when it was in Moreno Valley. Is a regional manager reading any of these or is that the source of the problem? read more

Although a very appealing location the customer service is the downfall of the establishment. Very poor customer service. I never allow one experience to determine how I feel but after 8 visits I have experienced the same thing. Terrible service, the food is bad, and always takes over 25 minutes. read more

Don't bother coming here.. they always make u wait at the first window so that the drive thru time doesn't go up. Then when you get to the second window they are rushing you with ur drinks and the food to get you out of there. I'm always missing items. Employees are rude when you asks for condiments. The managers are worse! Don't waste you money here. read more

If I could give no stars I would!!! Tonight I went though the drive through and was asked to wait at the mobile pick up for my food. So I waited about 15-20 mins for my food but they forgot my frostiest... so we waited and additional 15-20 and they still never came. I went to the door to try and get a workers attention but the manager(Joni) kept telling me to go through the drive through. So I ended up going, when I got to the speaker I told them about the frosties and one of my food items being cold. To which the manager Joni says "I don't give a f*ck"... that's is no way to talk to a customer. This Joni should be fired. There are many complaints about her on here. When are they gonna actually eliminate the problem and THE PROBLEM IS JONI!!!! read more

They are dirty , it smells like algae inside, seems like homeless people are the cooks now .Used to work here and none of them know how wash hands. And best of all 2nd time finding a bug in my burger. HATE WENDYS NOW SADLY read more

Drive-thru lady was very rude!! She had a attitude towards me the entire time of ordering! This location really needs to work on customer service!! read more

The worst service, wait almost an hour to pick up an online order, not buying food at this location no more.

Amber was the nicest worker. We did a mobile order but when we got to the window, she informed us that some of the items we ordered weren't available and apologized for it. She had no attitude and it felt like she was truly sorry. She gave options and let us switch what we needed to. Again NO ATTITUDE!!!! read more

Customer service is great! But food quality is beyond gross! Ordered the spicy chicken sandwich,the chicken was extremely hard and stale absolutely disgusting. Threw everything in the trash. read more

I ordered the avocado chicken salad. The lettuce was old and had the hard white parts of the lettuce (gross) the avocado was smushed guacamole on the salad. The service was friendly however, I wish I would have checked my salad before getting home! I called the number to the store to voice my complaint, no answer. Oooh, btw, they close at midnight NOT 1 am like google says. read more

Wendy's - Burgers Near Me - Perris, California

The employee names Xinia at this location is very rude. In here at the moment and just witnessed her taking an order for a deaf customer and the whole time just being very rude she wasn't understanding the whole time yelling at this women for her name. Also arguing with another customer who was trying to tell her she got the order for a few deaf kids wrong. And the whole time taking my order and these other orders she has a very stone cold face no emotion. This establishment isn't very friendly. Especially not for deaf people and I truly feel for them. read more

If I could give 0 stars I would! Was so excited to get Wendy's near my family home in perris! Not impressed by their service! I looked up the Wendy's and online said they closed at 1am we pulled up T exactly midnight to the drive threw 2 cars had already ordered. The person just said sorry closed and I was like come on you close at one . They just responded no seres closed. We were the only cars left they could have easily provided some customer service and taken our order. read more

Wendy's - Proof of what is said online. - Burgers Near Me - Perris, California

Food is the same as any Wendy's, it seems like they are under staffed and can use more help. It they had more people service would be great. But 4 stars for the food quality read more

After I had already paid I was waiting at the drive-in window and watched a male employee who had long hair down in his face. The employee continued to touch his hair and then decided to tie his hair back. Right after tying his hair back he grabbed my fries and put them in the bag. When I said I wasn't going to take that food he tried to go wash his hands and replace the fries. I asked for my money and he asked why. IT IS A HEALTH AND SAFETY VIOLATION TO HAVE YOUR EMPLOYEES TOUCH THEIR HAIR AND FACE THEN TOUCH THE FOOD. ABSOLUTELY DISGUSTING AND I WILL NOT BE RETURNING. UPDATE: the stupid store manager took another 8.07 out of my account instead of refunding me original 8.07. And these people want to make $15 an hour?! HAHAHA read more

Food is the norm as any Wendy's . The reasoning behind my review is the cleanliness. I will never eat off the floor and that's exactly how this Wendy's dining room is. The floors are sticky , the trash is overflowing at every trash can, and let's not talk about how disgusting the condiment area is . The soda machines are always filthy. And for God sakes update the damn restaurant times online. read more

The fact that they use sunflower oil instead of other oils that other food chains use is so awesome and appreciated! This place does not get the recognition it deserves. Not only do they allow you to order a long order without being rude, they also try and give you the best deal. I had an employee help me the other day and they mentioned coupons and let me use them. Life saver! You should also try the delicious chicken nuggets, they are so good, and I wish Wendy's had some kind a better dipping sauce. But honey mustard will do the trick. I love Wendy's! read more

Came into this location only because I was out here for a baby shower. Not only was this my first visit but it will be my last. When walking into the restaurant there was a nasty foul smell. I'm guessing someone mopped with the same nasty water. Anyways, I was greeted by Vivika, who happens to be the one who was cleaning.. while taking my order this female was super rude. I used to work at a fast food restaurant years ago and that's not how you treat customers. The manager needs to talk to her or retrain her on how to greet and talk to customers correctly. Hopefully this gets resolve before someone else complains. read more

Wendy's - Wendy's you need to tell Vivika that this isn't the way to properly put chemicals away. This is NOT okay. - Burgers Near Me - Perris, California

Nice new Wendy's. I ordered a chili and chicken nuggets and everything tasted fresh. I like this new location it's pretty. read more

Wendy's - Chili - Burgers Near Me - Perris, California

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Web shows open at 6:30. It is 7:30 and they are not open. Called and msg stated they could not answer because it was peak time ( there is nobody there). Not coming back read more

If I could give 0 stars I would. Their drive times are terrible, you just sit there for about 30 minutes & when you finally get to the order box or window there's no "sorry for the wait." Also, once you get your food it's cold. They also only give you 1 to 2 sauces like if I didn't just order all this food. What am I suppose to do with 2 sauces? Not worth your time. read more

I come to this Wendy's pretty often so I do enjoy the food and service however there's few times I notice some employees not wearing gloves. Little to no worries because I haven't gotten sick so they must've been clean. Today, unfortunately I had the unwelcome pleasure to talk to a manager Brandon I presume and he gave me attitude for no Mf reason all because I had two cups and asked for a cup holder his words were "for 2 cups" yes sir. I don't give a crap if your having a bad day but do not give me attitude. You should be moved to Boh if you don't like serving customers. read more

Worst Wendy's I've ever been to. Broken glass in the drive thru I informed the employee she just blew it off. They don't know their menu or advertisement. Slowest service ever. I was the only person in drive thru and I get through in and out faster being the 10 car in line. They need new management ASAP. read more

Went to drive thru and did not receive any help. Walked in and they said they were closed at 930 pm. Don't recommend

I live super close to this place and a few days ago was my first time ever going. LAST TIME AS WELL! This place is beyond dirty and disgusting. Trash was covering the whole utensil area, nothing was even stocked, floors under the tables looked like they haven't been cleaned in who knows how long, tables were almost all covered with trash and soda Machine was just horrible and overflowing with ice and was so sticky and dirty. They had 1 cashier who was still also making and preparing orders in the back so I kid you not I was in line waiting to order for about 20 min. If this wasn't bad enough when I got my order it was so sloppy. My sandwich had a whole blob of Mayo on the bottom of the bun, the sandwich was just a overall cold mess. My fries looked like they had been sitting on a counter for 30 min they were so cold and stale. Worst wendys I've ever been too! read more

This us the 2nd time that I've gone to this Wendy's and the customer service has gotten terrible. If you want to short someone on their change how about Wendy's taking the shortage. Then I pay for extra chicken on the side and they take the chicken off of one of the salads so I have to ask again for the extra chicken that I paid extra for. I get home and there are no pecans for my salad. They need to get it together. I will not be going there again. I'm done!! read more

This Wendy's is a nice looking one . Service is ok but it's a fast food place. Love the seating at this place

Every time I come to this Wendy's my food order is always wrong. Either they forgot to give me my full order or they messed up on of the items. For some reason they don't understand what no cheese means. When you go through the drive thru the employees barely make eye contact with you and don't acknowledge you. Hopefully, they work on their customer service. read more

Honestly, I'm beyond upset and I usually don't write reviews.. especially bad ones but I feel like this was needed. Me and my fiancée were trying to go somewhere to grab a QUICK bite. We waited nearly 40mins and I am not exaggerating. I wish I was. Don't know what was going on today but they need to get their stuff together. You're better off going to sizzler and even then you'll probably get your food sooner. read more

Want to thank all the staff for great service. Was there around three and u all were extremely busy and there was a nasty customer giving you all a heard timeBut you all deal with his criticism. read more

This Wendy's is a joke. I ordered chili cheese fries and chicken nuggets. The nuggets were hard as stone. The fries soggy as can be. I will never order food from them again. read more

Great customer service. I really appreciated the small notes on my order made my day,Thank you

they are very rude & unprofessional . i bought a lot of food & received little to no sauce

Good as any other Wendy's I love their asiago spicy chicken ! Spicy chicken Caesar salad is also great down fall is that their is always a really long line for drive through read more