Tables and floors unclean I had to yell at the staff to get waited on after 3-4 minutes of standing at the register. read more

I've given this Wendy's several opportunities and they seem to miss every time. (2 visits ago) had planned to bring my girls here after school to get a frosty. (I had previously purchased a $1 pack of frosty coupons around Halloween). We pulled into the drive thru line and there were 3 vehicles ahead of us. We waited and waited and waited. Moved up one car and waited some more. We finally pulled out of line because it was taking way too long. Last visit, we pulled into the drive thru line again. This time 2 cars were in front of us. After a lengthy wait, we made it to the ordering kiosk. The lady was confused by my question about the free frosty and just told me to pull ahead. We ordered a vanilla frosty and a chocolate frosty. Unfortunately, they ran out of chocolate. She claimed the were really busy that day. (Sigh) I feel like whenever we come here, we have a huge wait, despite not having a big line.... Which is why we rarely come here. The McDonalds by 288 ALWAYS had a line that wraps around the building, resulting in a lengthy wait but it's evident WHY.... because they have TONS of customers. WHY does it take so long here when they don't? read more

Food - 3 stars. Typical Wendy's fix Service - 2 star. My nuggets had what looked like melted white paper on it. Returned to the counter to get new nuggets. The worker grabbed new nuggets with her bare hands! Of course I declined and told the supervisor what just occurred. Did we not learn anything from the pandemic?! But she did earn a star back by giving me an extra free order of nuggets! Ambiance - 1 star. It's 100 degrees today and AC in here is down read more

SLOWEST SERVICE EVER. Staff can not multitask to save their lives. The drive-thru service is a joke. We had to pull up to the window because no one acknowledged us at the speaker. They ran out of lids?? The manager gave us attitude over messing up our total price. Ridiculous. And these people want $15/hr? LMFAO!! read more

I came here with my friend coming from football practice looking for a quick meal, we never expected what we would be coming out with. We used the deals on the Wendys app and got a buy one get one for $1 Dave's double, free 10 piece nugget with any purchase (we chose a small fry), and a free frosty with any purchase (we got a large frosty). The staff was friendly and even gave us a large fry instead a small and extra nuggets because he saw that we were football players that didn't have much money. When we ordered the large frosty he gave us a large drink cup which is bigger than the normal large frosty. Big props to the staff at this Wendy's for helping us out! The dining area was clean and the place had an overall friendly feeling. I've came here in the past and the service has definitely gone up! read more

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If it wasn't insulting enough to have to wait in the drive thru 25 mins for "fast food," my jr bacon CHEESEburger came with NO cheese! First off the person taking the order asked for what I wanted, repeated it, apologized, then asked for it all over again; strike 1. The horrendous wait time; strike 2. Not getting what you paid for; strike 3. I can't stand when people make excuses as to why things are taking so long. No need for them. Just give me food and let me go my way. The only plus was the fries were fresh, hot, and perfectly salted. Hopefully the Wendy's on Southfork is better. This one sucks! read more

Wendy's - Jr bacon cheeseburger: mutilated burger patty, missing the cheese, and cold stale bun. - Burgers Near Me - Pearland, Texas

The people working in there don't care to take your order, they believe if they make you wait...you'll simply go away. Dirty. Trash on top of the bin. BBQ sauce packet at the table a "manager" was sitting at while she was talking on the phone. Tables are dirty with crumbs from previous guests. Just not an environment you would want to be in. read more

Came around 11 and the customer service was horrible! There was a girl and a guy working and the guy at the intercom rushed me through my entire order like I was taking up their time. They pulled us and had us waiting for a while. Then when I got my food it was nasty as hell! My boyfriend order a baconator and it was PINK! I ordered a pretzel baconator but I'm not even sure what they gave me because it had no bacon, mayo, or ketchup on it like the other baconators, the only thing they had right on the burger was the pretzel bun, everything else was nasty, they put corn and tortilla chips on my burger, WHY? So I suggest to anyone that orders from this location to check your food as soon as you get it because they're going to half ass make it or it's probably going to be totally wrong!!! read more

Worst experience ever Wrong order Wrong price Too long And served cold Lesson: Never order burritos at a hamburger place read more

Warning! Stay Away! Terrible place to eat! Unprepared staff! Not very concerned with customer service! read more

Worst wendys I've EVER been too EVER. You'll literally be waiting on the line and have nobody say nothing to you for 10 min and drive up and nobody will be on the line. read more

This is by far the worst Wendy's ever. How do you prepare a burger without the meat patty?!?! They are always super slow and ALWAYS get your order wrong. The customer service is horrible. I don't know why I decided to give them another chance. They need new management and training because this ain't it. Never again! read more

Wendy's - a half eaten sandwich on a wrapper - Burgers Near Me - Pearland, Texas

DON'T GO TO THIS LOCATION, worst location you can go to. I placed a mobile order they took the LONGEST to give me my order, the chocolate frosty had a nasty taste it didn't taste nothing like chocolate, they forgot my sauce, food was mid just don't come to this location. WORST LOCATION read more

I got screwed at this drive thru before gave it another chance and got screwed again. Never again

I never thought I'd feel compelled to write a review for a fast food restaurant. But this Wendy's is not your typical Wendy's. I walked in and "OMG, wood floors? And a lounge with a digital fireplace? What sorcery is this?" Had I not known better, I would have thought I was at a chic coffee-shop. There were also some TV's broadcasting CNN and Fox News, so this place was really trying hard to be more "upscale" than its sister restaurants. But what made this Wendy's deserve 5 stars was the customer service provided- to the point where it was almost scary. At one point, an employee sweeping the floors saw that I used up all my ketchup, and offered to go get me some. I must have seemed really stupid when I took a long time to reply, because I was so caught off guard from the offer. There's free wi-fi, so I could totally see myself coming here with my laptop to study or hang out. This Wendy's has that type of ambiance. I hope the owners are able to maintain this restaurant's groovy-ness! read more

Wendy's - Lounge area - Burgers Near Me - Pearland, Texas

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Not sure what the extended wait is in the drive-thru, as of late. But, I've been the only car in the line, and it takes 5 minutes to be acknowledged. Literally, weekday & weekends have been the same. Also, their ice cream machine has been out of order the ENTIRE month of May. Maybe the B rating on the door is a sign. read more

This establishment should not even be open. My wife and I drove through on our to grocery shopping. As I was driving away my wife announced that my order was wrong. I decided I'd return it after getting the groceries. I attempted to walk in but all the doors were locked. I approached the drive through and I was third in line. After a few minutes the second vehicle decided to leave. The first one then drove up to the window. I sat at the intercom for several minutes without being acknowledged. So I drove up to the window. Again several minutes without acknowledgement. Disappointed with another drive through experience I just left. I won't be visiting this Wendy's any time soon. read more

I really like this Wendy's. My food is always hot and the order is always correct. There can be a wait in the drive thru so be mindful. It's usually packed during lunch and about 3PM when the school lets out. It can be a bit of a wait at night because everything else closes super early in Pearland (unless you want to wait longer at whataburger). The staff has been super nice every time I've been to this location. All in all it's a pretty great Wendy's location. read more

We are in the middle of a pandemic and the staff refuses to wear a mask. They girl working drive thru has it UNDER HER CHIN! When confronted, the manager dismissed me! "Just give the money back" They are literally preparing the food and talking over every order WITHOUT PROPER MASKS! read more

I need answers from the store owner, or corporate. At 12:40 pm NO CHILI???? Wtf staff who can't speak English could even told me what time will chili be ready.. my chicken sandwich I'm was very bad, maybe reheated from the day cofre.. very though and hard on the edges. Requested extra tomatoes I got only one .. over all less than 1 star read more

Always out of items or something missing. A few weeks ago it was no sidt drinks. Today no fries. And there was no substitution, so a 4for4 was a 3for4. Staff is oblivious and no real help. A perfect casr for machine replacement!! read more

This is the worst Wendy's I have ever visited! My order came up to $8.87. I gave cashiet a $20 bill and the cashier gave me back $11.10 out of a $20 bill. I asked the gentleman for my correct change and a lady by the name of Dominique stepped over to the window and said that we don't have pennies to give you therefore we cannot give you your correct change! Where in the world does this kind of ignorance happens?!?! So off of mere principle, I demanded my EXACT change and was told to pull up, which I ended waiting for 20 minutes to receive my daughter's food. I finally got my EXACT change but had to go through 3 employees to get it and a copy of my receipt was torture! If you can help it...AVOID THIS WENDY'S LIKE THE PLAGUE! read more

Stop here tonight and order 2 four for fours junior bacon cheeseburgers Fanta strawberry and lemonade bbq sauce. I left and before I could check... they didnt .give me the drinks... the burgers were not junior bacons. Not pleased at all son is allergic to oionions read more

So disrespectful. How do you make me pay full price for a baked potato that can play ping pong in the container‍ read more

Wendy's - a baked potato in a plastic container - Burgers Near Me - Pearland, Texas

New building but very poor upkeep and maintenance, the place is just outright dirty, all the tables had trash and there was a pool of spilled soda on the floor near the soda machine and noone was doing anything. My family were the only customers too so it's not like they're busy, they were just standing around. There napkins, straws, and ketchup were also not replaced so the place feels run down despite being a newly built building read more

Just found time to post my review from a recent visit. The worse experience ever! Took nearly 25 minutes to make and receive your order just to pull up to disappointment. Summary- First you don't put the lid on properly before handing me the drink to have it completely toss and soak me and my new car up, then receive the meal to pull over in the lot to try and dry off to drive home when I decided to check the bags and see that the salad I ordered was not even the correct salad which I had to get out and go in wet to get the order correct. I could go on and on, but there were a few other trips and I blew them off as just a slow bad day, no this is just a horrible location period. Doesn't deserve one star. read more

Alex, you are so awesome. Thank you for taking great care of me...and you were right...that chili sauce in the chili wasn't too shabby at all read more

We wanted to pick up chili and nuggets. Through drive thru intercom, the clerk was rude and told us they ran out of chili, we asked for frosty, it was out as well. We could only ordered fries and nuggets. His tone was impolite, there was no customer service. We later learned his name is Abdul. He held onto my debit card, I had to ask to get it back. Definitely our last trip here at this location. read more

Rude staff. No frosty's, which means they didn't bother to clean it. Very rude when we asked if all of the frosty flavors were unavailable. Poor establishment read more

They DO NOT honor military discounts. Will not be going back. This sucks and they'll lose business because of it. Wendy's corporate website states that they honor veterans and military personnel with a discount on purchases in recognition for our service. Even franchise stores should follow along with this policy. read more

You guys just cannot seem to get it together. 11:20 PM I go to the drive-through and it is dead as a doornail I go through it twice just to make sure that maybe I didn't run over the sensor correctly or something and there is clearly no one in the building. I looked online to see if maybe you closed at 11 PM now nope you close at midnight yeah there's no one there. So here is my review and here is my pictures and video. And what a disgrace. I'm on my way now to Arby's. I think this is going straight to corporate office and Facebook! And the last picture you will see my fresh Taco Bell. Thank you Taco Bell for being open and telling me that Wendy's both of them here in Pearland close early all the time. Almost every night because they don't care they slow and they don't get paid enough it's what they say read more

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Horrible service. Went through the drive thru, and no one ever greeted my husband and I. After pulling my vehicle backwards then forward in case they didn't hear the bell, we were still not greeted. Finally, I asked if anyone was there and someone came to the speaker (which turned out to be the manager). Had to wait a long time for our food, then it came out wrong, and lastly my chicken was raw! Will never go back here again! read more

Wendy's - Raw chicken, and horrible service!!!! Will never go back. Called and reported them to corporate! - Burgers Near Me - Pearland, Texas

Dismal. Quite slow drive-through. Yet, the review is entirely about the food. Absolutely tasteless. I suspected I was taking a risk coming here. It got confirmed. read more

Service is excruciatingly slow. No one working here has any sense of urgency. When you finally do receive your order, it's somehow already cold, and incorrect as well. Service is bad in both drive thru and dine in. I've been coming here once or twice a month for the past 8 months or so, and every time it's the same story. I kept hoping this branch would pull their act together and start to improve but they've consistently gotten worse. I definitely won't be back, as I gave them too many chances already. Do yourself a favor and spend your money elsewhere. read more

Awful service. Sat at drive through for 5 mins with no answer. Drove to window. Staff member then eventually appeared and said "oh I wasn't wearing the communicator" Then walked off saying I'll be with you in a few!!! Sat another 5 minutes before leaving hungry, and unhappy. This Wendy's is the worst! read more

Not so good for a fast food pace. Not fast at all. They mess up my rider sometime. ... it depends on who work on the shift to get your the right food you Eder. It's funny but it's real. The store is very new and it's clean inside but food and service need to be fixed. read more

We literally had a terrible experience. Customer service was terrible. We ate inside and it's dirty. The soda machine was barely working and the whole area was all wet. The food took a while to come out. They lettuce was brown and dirty. And it's nothing but flies flying around never come to this one!!!! read more

I found it deplorable. Service was rude. Had to ask 4 times for lids and straws, food was cold lots of flies. Never again

Came here at 8pm. Thought I'd order inside to go to beat the long drive-thru, turns out I'm waiting as long or longer than the drive-thru costumers. The dining area is dirty. No clean tables at all. There's trash on the floor, one booth I temporarily sat in smelled like piss, and all the table tops have pieces is food on them. Really wanna leave, but I'm hungry. The chicken nuggets are super dry and the chicken in the Spicy Chicken sandwich is also dry. I know you can't get much quality from fast food, but Wendy's has been better. read more

10:04 p.m., Oct. 8, 2019 -- No one inside. Gone. Nobody. I'm serious. After 10 minutes at the window, a kid appears from a vehicle, looks at us, walks inside. He walks around a little then comes to the window and says they are closed. Two hours early. No explanation. No effort. I wish I could give zero stars. read more