So, there's been a major improvement at this location recently. New management? Whatever it is, the difference is evident. For delivery, anyway! Ive ordered twice this year (both in May 2025) and the food was hot, dasher didn't have to wait long, and the order was correct. Today they even remembered the ranch I requested and a spoon. I ordered many times in 2024 and door dashers had to wait a very long time, items were missing, food was not hot, and condiments were never included. They're taxing a bit on the new frosty options, though. Expensive for a lil small frosty. read more

I ordered the Parmesan Caesar Salad, which is clearly listed on the menu as being made with romaine lettuce. Unfortunately, what I received was made with iceberg lettuce instead. This was really disappointing. A Caesar salad traditionally uses romaine, and the difference in quality and taste is noticeable. It felt misleading to pay for something that wasn't prepared as advertised. The overall experience left me frustrated, especially spending money on a meal that didn't meet expectations. I hope the restaurant can be more accurate with their menu or communicate substitutions to customers moving forward. read more

Wendy's - My salad with iceberg lettuce. - Burgers Near Me - Pasadena, Maryland

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The baked potato was so hard I could break a window with it. I like a crispy potato, but this was ridiculous. A few weeks ago I got a burger that looked like it came out of the chili bin, but I decided to give them another chance. I f***** up giving them another chance. Screw you, Wendy's and your lame ass employees. read more

First inform us, you get one star only because I have to give you a star to post a review. You deserve 0 stars. Thank you once again for trying screwing me over on my drive thru order. First, thank you for the large drink that had so much ice in it. I cannot put a straw in the container. With my 6 to 8 ounces of soda. Plus, I ordered a double cheeseburger, and got a single. If I had not checked the burger, I would've driven away. But I don't do that anymore at this Wendy's. I always check the order, this would've been the third time they've done it to me. Fire the staff, all of them. read more

This is my jr bacon cheeseburger. I guess they tore a bigger patty into pieces? It was cold too. Needless to say it was a waste of money and I didn't eat it. After remodeling for months this Wendy's took forever to make your food, now you get your food instantly because no one cooks it fresh and they're using old patties and pulling stuff like this. Disgusting, used to love Wendy's but this location has truly ruined it for me read more

Wendy's - Jr. Bacon Cheeseburger - Burgers Near Me - Pasadena, Maryland

Ordered the Wednesday meal of misfortune twice now and still I did not receive my sauces either time. I even called the restaurant and the phone just kept ringing and then it stopped like someone hit the ignore button I am done with this Wendy. read more

Waiting in a drive thru line for over 20 mins and they did not help the person in front of us so we left. I would give it a zero if o could!

After six minutes of being the only one standing at the counter waiting to order I inquire as to how long it will take for someone to help me. The lady who was just at the register but turned around to fill delivery service orders tells me she will get to me as soon as she can. So I look around and there's about four people in the back working, one guy walking around and one lady just standing at the french fries and that's all she's doing is french fries. Every one of them saw me standing there. Wheres the management here? They are supposed to be re-assigning people to places that they need to be. And why is the customer waiting at the counter not being waited on for so long? So I got smart and went into my car and drove to the drive-through and I had my food in like three minutes. But I should not have had to do that. read more

I will say that the employees are extremely nice. Never had a rude experience with any of the employees. The only thing that I could possibly complain about is when I order a potato and I ask for sour cream and butter and it's even on the receipt and I get home and neither one is in the bag. It just sucks other than that this Wendy's is very nice and also my daughter went in and she said they treated her so nice. She loved the experience so keep it up, but put them sour the bag lol read more

Went thru drive thru tonight. Line was long and going little slow. Was in Line for 20 + mins and was told when I got to order that it was only 2 people working. A manager and employee Most likely taking your food order and making it also. Very Very Respectful and honest. Food was great and tasted fresh! Thank You Kudos to The Manager and Employee for stepping up read more

Wendy's - In Line at Wendy's - Pasadena - Burgers Near Me - Pasadena, Maryland

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This service was absolutely unbelievable and awful. I ordered 5 different frostys on the app and when I got there they told me that they had no ice cream, which wasn't a big deal if they had given me a refund. They refused to give me a refund saying that the mobile order has nothing to do with the store and I can't get a refund. When we asked for a manager, they gave us someone that knew nothing at all. The own manager didn't even know how to print a receipt let alone how to even work wendys own system. The only thing this manager could tell me is that I can come tomorrow to speak to a GM. This is completely insane that I have to go out of my way to get compensation for items that I was charged for. We also ordered food on top of this and they forgot chicken nuggets, unsweetened tea and received cold fries. If they can't give me what I ordered they should have at least made up for it in the food and they completely failed. I wasn't asking for them to make me the frostys but for them to just completely scam me out of my money is ludicrous. With all of these issues they also gave us terrible service. While we were waiting for our food we could hear them inside saying "they want to go home and don't have time to deal with this". After this experience I will never order from Wendy's or be at this location again. read more

Went through the drive thru this evening for a quick late night meal. I was happy with the service as it was way quicker tonight than it usually is at this location. Both windows had friendly employees and they accurately fulfilled my order. read more

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great food and mark is one of the best employees i have seen tbh, such good energy and definitely good humor

Went through the drive through and it took 30 minutes to get me just to the pay window. This has happened on multiple occasions even when it's not busy. wendy's is delicious but wait time needs to be decreased. this could cause lost of customers. Please and Thank you read more

Mark at the register had the best customer service I've ever seen at a fast food restaurant.

Ordered a simple cheeseburger with LTP Mayo on both rolls. Went back to get mayo on bottom roll. Once I got to my table open the package it was saturated with mayonnaise, so I returned it and finally got it correctly by an employee who came in midway during my order, but made sure it was corrected. The manager was the one that took my order. His explanation was there's no button in the computer to say mayo on both rolls. I returned with that's called Communications and you turn to the Cook and tell them that he said they were busy poor excuse typically from a manager, but I must say the white male with the ponytail was very helpful. Got my order, correct and fresh except the fries were not so fresh, but that was not his fault. It was the managers fault with the original order. read more

I went to this Wendy's the hangriest I've ever been and placed an online order beforehand. really easy to order and pay that way, but that's besides the point. My order was ready as soon as I pulled up and let me just tell you. there was the PERFECT amount of ranch for my 8 nuggets, my burger was exactly how I requested it, and the whole meal was fresh and delicious. shoutout to the two employees working the drive thru who made me laugh today. thank you so much! read more

there is a minimum 30 minute drive thru wait at this location. the long lines are not convenient

I never leave reviews unless it's outstanding or completely screwed up. I watched multiple customers leave, I stood there with 8 people working, not busy, 8pm, and it was a joke. Kid on the register kept saying he'd be with me, just a moment, stood there better than 6 mins bites while he did nothing, then after I ordered a $6 biggie bag I waited 10 more minutes for. The same just at the register is having the most bizarre comments and not very helpful. Food was great! read more

Y'all just revamped but the lighting still looks like it did when I was a child. It's Wendy's so like I can't expect too much, like the soda machine broke in the front and back as I walked in that was funny. Dope staff tho read more

Ever since this re-vamp and the new employee's/management this place has been amazing! I feel like Im walking into a chick fil a with the hospitality and curiosity of all the workers! Highly Recommend! read more

Ever since the remodel, this Wendy's location has become unbearable. EVERY SINGLE time I go to this location they ring me up for the wrong thing or overcharge me if I'm not paying attention to the total. My dogs LOVE Wendy's burgers so I would always get them each a Jr Cheeseburger plain. Wendy's kept ringing them up as Jr Bacon Cheeseburgers, which is a difference of $1.80 (for 2 burgers). I stopped going because of this. Today my dog had a procedure at the vet so I figured I would treat him to a burger. I waited patiently in line while the person taking the order held a personal conversation while the headset was on so I could hear all of it. Then, when she was done can came back on the speaker to take my order, again I ordered 2 Jr Cheeseburgers plain. The total came to $7 and some change! They are only $2.59 each. So I go to the window and the woman said yes she rang up Jr Cheeseburgers. I pointed out that the price on the menu was different from what she was asking me to pay. Her response was that the prices went up. As a customer, I expect to pay the price on the menu (and the website). She didn't offer to honor the price or made an adjustment, so needless to say, I'll be cooking burgers at home for my doggo instead of wasting my money at Wendy's. read more

Can I rate lower than one star? I don't have this problem with other Wendy's. Just got home with my lunch and the bun top is hard...like a piece of cardboard! I like my bread soft...not old and dry! It's like biting into a crunchy burger...yuk!!! Is it possible that the employee who made this burger was oblivious to the poor quality of the product? See the photo where my fingernail breaks through the crunchy, dry bun. read more

Wendy's - Dry, crunchy bun...where's the soft? - Burgers Near Me - Pasadena, Maryland

Waited 5 minutes for someone to take my order though there were only 2 people in front of me. Waited 10 minutes after ordering. Watched person in front of me try to pay for their order. Took at least 2 minutes to get change. I handed cashier payment. Looked as if she was doing something else for a while, then handed me back my 3 cents. Finally got to the window. Got my food which was missing the large fri. Had to yell, wave, honk my horn and finally beat on the glass to get them to notice me. Then they handed me a drink, which was NOT my large fri. How hard is it to package up 3 things? This was Oct 12, 2020 2:30 PM. Had the same bad service the last time. Management should take a class from Chick Filet. 20 people can be in line and you are in and out in 5 minutes. read more

Was served 2 raw spicy chicken sandwich's. Christian who i believe is a assistant manager was very understanding and gave a refund and replaced the sandwich and was very apologetic but im guessing the gm was sitting in the office not doing anything never saw him/ her and if your a gm takes no accountability or doesnt hold any standards the restaurant will continue to fail. Wont be back for a long time. If you ask me christian would be a much better general manager then whoever is running that place. read more

Placed a mobile order for breakfast (easy experience). Whenever I arrived I went through the drive thru and told the employee I was picking up a mobile order. I was just told to "go to the window". It took SEVEN minutes for someone to finally even acknowledge me at the window. When they did, it was simply a "here's your food and have a good one". Wendy's, in general, isn't worth it. Their customer satisfaction ratings are in the tank like most other fast food restaurants that aren't named Chick-fil-A. However, their prices are at least 15-25% higher than everybody else for the same kind of food. It isn't worth it! read more

Why did you even ask me what sauce I wanted for my nuggets if you weren't going to give it to me? You'd think after waiting in the drive thru for "fast food" for 10 minutes they'd have enough time to grab the BBQ Sauce. Granted there was this fatass guy from Alabama in front of me that ordered for him and the rest of the state. read more

It's amazing how every time I come here they manage to mess something up. If I wasn't good at my job I'd get fired in a heartbeat but somehow this same place manages to mess up every order that comes thru read more

It's slow as anything not to mention u go tovthe dining room and it's locked no note on door went through drive through which took 30 minutes asked the cashier why dining room not open don't have enough staff. 2 weeks later go in to dining room because drive through was so long. The gentleman tells me I'm I don't have mobile order he can't help me go through drive through not enough staff me and 3 other people left they are horrible . read more

Very friendly staff! Super fast service. We went through the drive though with our corgis. The staff was great! The food was great! We will be returning! read more

I sat in the drive thru today for 25 minutes. Absolutely unacceptable. The fries were soggy, we found an eyelash in the frosty, and the girl gave me no receipt. The girls working there were laughing and cutting up and not paying attention to what they were doing. Why the hell did it take 25 minutes? If Chick-fil-A can push 3 times the volume through in 15 minutes or less, then pull it together Wendy's. read more

Wendy's - Burgers Near Me - Pasadena, Maryland

This is by far the longest I have ever waited at any Wendy's and I'm talking about in 4 different states that I've never bet used the drive through. This location is the worst And my order is wrong to top it off read more

The re vamp looks so great! The manager is awesome. They really go above and beyond. The food was also great and our order is always correct. Staff is super nice. read more

Poorly managed. Waited 15 min for a 5 min chick sandwich to cook. Tried fo go in but the door was looked at least 5 employees standing around sipping on drinks talking. Had walk up to the drive thru window to finally get my food. Don't get me started on the ok'd tea. How come chikfila can figure out how to have consistently awesome is w tea but Wendy's can't? So frustrating. read more

I have to agree with a previous review from a few weeks ago store was remodeled, but if you have the same staff, you're gonna have the same results first time ordering after they closed looking forward to the revamp of the store and I was reminded if nothing changes. Nothing changes I ordered two grilled chicken sandwiches, Both were wrong 10 piece nugget and only received 8 and a large chocolate Frosty, which was right but once I had gotten home, realized the food was wrong and returning back to the store I didn't even get to enjoy the Frosty, which sadly. Honestly a less than 1 star is the right review for this store. Unbelievable disrespectful unorganized non-professional staff Wendy's take a look at this you guys You need to study what Chick-fil-A does they're running you guys out of town they have phenomenal staff, creative sales, modernize, stores, consistent food, and some of the youngest employees. I've seen in food chains, but yet by far the best not only at skill but their personalities. Wendy's you need to take a look at this. Sincerely we need competition so I hope you figure this out. I hate to see another franchise close because there is something here. read more

Update -1/27/2016 The district manager, Annie, called me today and expressed concern and informed me sometimes the clips get mixed in with the food if they aren't careful. She took down my name and offered me a free meal the next time I'm in. 1/26/2017 Around 6:30pm - Plastic found in sandwich while eating - I ordered two sandwiches for my friend and myself in the drive thru. When I got home, my friend took a couple bites of their chicken sandwich and unfortunately bit into a piece of plastic. After further inspection, a plastic bread clip was found in the sandwich. I immediately called the store and asked for a manager. The manager, Ken, expressed some concern when I told him what we found in the sandwich and offered a refund/replacement. Other then that, I did not feel as if he understood just how serious and potentially dangerous something like this is. I immediately called Wendys corporate number and informed them of what happened. The representative said she would pass on the information to the General Manager and District Manager. I will not be eating here again. read more

Wendy's - Plastic Bread Clip Found Inside Chicken Sandwich on 1/26/2017. I removed the plastic and placed it on the outside of the sandwich for pic - Burgers Near Me - Pasadena, Maryland

As always when they redo the restaurant still terrible long lines and don't have chocolate frosted in stock. What a joke..... once a crappy wendys always a crappy wendys. read more

Chicken is always rubbery.. my husband likes Wendy's so I keep trying to see if they'll fix the issue but it's every single time.

We have lived near this particular Wendy's for years, and I will eat pretty much anywhere but this place. It never fails, once in every blue moon, the kids will want Wendy's. I go ahead and go thru their drive thru to discover a heaping pile of crap where the kids food should be. Disgustingly cold fries, old chicken nuggets, dried out burgers. I'd suggest dumpster diving before eating this at the crap hole. read more

I make this mistake all the time... Drive by and don't see a line in the drive thru....Pull up and don't see many people inside.....Decide to pull in the drive thru for some food.........wait no less than 10 minutes with only 3 cars in front of me. I've worked in FAST food before and have never gone to a restaurant that claims to be FAST food and they take this long consistently. read more