Ordered a cheeseburger minus onions and mustard from the drive through. After arriving home, I realized I received a kids cheeseburger that was so poorly wrapped it had already fallen out of the flimsy paper covering. The burger was tiny and thin with slopped on cheese and ketchup. No tomato. No pickles. No lettuce. Headed back to complain. read more

Drive through took an hour and 7 minutes tonight. They gave me my drinks and frostys about 15 minutes before I got my food. Everything was terrible. Dry burgers, cold fries, and melted frostys and drinks. The employees couldn't have cared less. This has to be the worst Wendy's I've ever been to. read more

This location should be SHUT DOWN and that's hardly an exaggeration. The reviews discussing the negatives do not do them justice. Once the sun sets it's an absolute shitshow. Line is constantly around the building and it's because literally nobody is taking orders. They will straight up ignore a line of people at 8:00 PM. Everyone ends up leaving one after the other and going to the Mcdonalds right beside it without fail. When someone finally does come to the box, this is what happens - a guy ordered a baconator I believe. I guess he asked about what was on it. The people on the box started laughing and said "Is this your first time getting a baconator?" Seriously? Is your staff full of 11 year olds? I drove past the other night and there was a fire truck? A customer was in their car at the window, staff was at the drive thru window, and the authorities were talking to all of them? No telling what that was. When they should be taking orders, employees are constantly walking in and out of the building, going to their cars. It's weird. If you ask me, I think orders are indeed being taken - it's just not food. This is truly an awful establishment. Avoid at ALL costs. I don't know who is managing this place, but Jesus Christ. read more

Drive thru is awful. Sat in line at the speaker order station for about 10 minutes before anyone took my order. Then when I pulled up to the window another five minutes before I was even greeted or asked for payment. Fast food? I think not! read more

ghetto works can't even do there job right & take to long with orders, had 5 people by the cashier trying to figure out a simple order

I have always been a fan of Wendy's but NOT at this location. They absolutely cannot get an order correct. I would love to leave a better review but it's probably not going to happen. read more

We understand that it was late but we arrived 20 minutes to close (1am) giving plenty of time for a fast food restaurant to finish up an order in a timely manner and received it not only 20 minutes after we ordered, but with attitude from the employee. This is the second time something like this has happened in the span of 6 months, but the last guy apologized for the wait and was corrective. I'm not sure we will be visiting this location until they re-train their staff to have a little respect regardless of what shift they are on. read more

You know how you have a taste for something. . .it goes on for hours because you're working on things and you'll get around to it a little later. I did that today. I was thinking of a Chicken Sandwich. Just a sandwich. Possibly a Wendy's Chicken Sandwich. Yeah! That'll be great! As soon as I finish up with what I'm working on I'll go get one down in Nippers Corner at 5529 Edmondson Pike and get one when I go pick up my sons Wendy's meal this evening. Yeah a Chicken Sandwich. Lettuce, Tomato on a toasted bun. . .and not a lot of mayo but just enough. Yeah that'll be delicious! W e l l - that's not gonna happen at this place. They gave me something with chicken and bacon all drenched out in some spicy sauce. Y E C H!!!! And shorted the fries for my sons order on top of it. HIRE and train your staff so the customer gets what they ordered! I won't have to think about that in the future because I will never enter the door at this place again. P.S. this wasn't the only time for a messed up order. But like I said I won't have to think about it in the future. I didn't get a ticket with my order. If I did I would have complained one your website survey as well. I took a couple of bites of my chicken sandwich. Pulled off the overly cooked jaw breaking bacon and after the second bite threw away the sandwich in the garbage. HIRE and TRAIN your staff correctly. When someone pays $13.00+ they want what they ordered. I wasn't driving back in rush hour traffic to get this corrected. It should have been right the first time. After thought: I'll add this. . .I don't doubt there are those working at tis store who are competent, honest hard working people. I've seen them. The fact remains there is a breakdown somewhere. If it happened to me it's happened to others. and if those comments on the right hand side of the page apply to this store. . .well there ya' go! Take notice corporate! I dunno. . .looks like a lot of inconsistency. 5/23/19 The above was posted on the 9th of August. Here we are 2 weeks later . . .on the 23rd and no one made a gesture, no call, response by any means. Here's your problem businesses, if you even listen, you don't care. You think you're too large a business. Others will fall in if anyone falls out. Wrong. Eventually the rot will catch up with you. Customer service is not just cash register service. It's service. It's going some distance to retain your customer. You've lost this family's business. And we were regulars. Like 2 times a week at times for years. But that obviously doesn't matter. You showed that - 2 weeks later. read more

This place needs new managment and just an all around new staff...EVERY TIME I come here to this location they royally f××k my order. Its partially my fault because of the proximity its just easier to come here...but after today its just not worth it. I'm in the drive through line now trying to get this sxxt fixed. Smfh...So here is what happened: Its 10pm...It was too late to cook and a commercial came on advertising the sriracha chicken sandwich. I wanted it. We went. Long drive through line but whatever...I was craving that sandwich. When we ordered this time there were two people talking to us through the speaker. A trainee and manager I assume. They disappointed me and didn't have my sandwich. I didn't want to drive to the next Wendy's so we ended up ordering 4 orders of the 4 for $4. Btw..they also didnt have any sweet tea. Smh. Long story short...they gave us 4 drinks no straws. 4 half filled fries and 4 nuggets...2 dipping sauces...wtf?! And NO DAMN SANDWICHES. Its too late to have to deal with this bullsxxt right now. I just want a refund this has happened too many damn times at this location. What an inconvenience that I have to sit in this fxxking line again just to get this sxxt fixed. read more

DON'T Go! I Beg you PLEASE DO not go to this location! If I could give them NEGATIVE stars I would! This is THE worst Wendy's. Rude people including the manager! Awful service. (Lack of service) I went to this location at 8:00 p.m. I was the only one in line! I waited for 5 minutes for some one to just answer me at the drive up speaker. When they finally answered they were snappy and rude. They said hold. I said "Hello". They said " I told you to hold please". That should have been clue to Leave immediately. They finally took my order. I pulled up and the guy at the drive window who was awful and unfriendly. I paid him, and then he went to hand me my cokes, and I asked for a cup holder and he sighed and rolled his eyes and then put my cokes in a cup holder and gave them to me. I tried to get his attention to give me some straws and he never gave me eye contact. So I knocked on his window. He came over and pounded on his own window back at me ! Are you serious? Are you 2 years old??? I asked for straws and he just handed them to me and slammed the window. I waited 15 minutes at the window for my food. I timed it! Then when I get my food the fries, they are cold, the chicken sandwich looked like they dropped it and picked it up and threw it on the bun. The other baconator meal I ordered was cold and awful gooey mess. I want my money back! This was a complete waste of money. They need to get rid of the whole night staff. HORRIBLE experience I will not be back and I AM reporting this to Corporate. The place is an unsanitary nightmare after looking in the window at the place. I won't be back. read more

It's sad to see a place you've been going to for years fall into disarray. In the past few years I've noticed a scary decrease in staff, increase in people waiting in line, and just a general "I could care less" attitude from the three people who probably work there. I ordered my food to be delivered to me via Uber Eats two hours ago (supposed to get to me around 6) as of me writing this, not only did my Uber Eats driver change four times but I still don't have my food but I guarantee by the time it gets here (over an hour later than it was supposed to get here) I guarantee it will be stone cold. I genuinely feel bad for the current delivery guy who is stuck in line waiting to deliver food that will cold and probably made poorly. If I could give a zero star review I would. read more

My day started off going pretty good and then just kind of flatlined. I cooked a super nice meal that tasted good but it was just to much, so I decided to order Wendy's. I got a little carried away and got a burger, chicken nuggets and a chicken sandwich. Everything was legit perfect, and I'm feeling pretty decent. Thank you whoever made my food, you did a really good job read more

Well, here we go. I hit the drive through close to 1p. The drive thru is a bitch. You can't change your mind and I had to back up to let someone who was parked out and he was stuck in line for 3 cars. I tried the pulled pork. It was good but the order was wrong. They have three sauces. I asked to try two on the side. I got one and asked which it was and they didn't understand me. Just kept saying, "sauce in bag". I asked which one. That took 5 people to tell me spicy. I mentioned I wanted to try the sweet, too. Eye roll. Got another ramekin of a sauce. When I pulled over to share with my dog. Can't tell the ramekins apart. Realize there is sauce on the sandwich. It was good as is but I have no idea what it was. I'd get the sandwich again but next time I'll try to go to a Wendy's in America. read more

Just had the driest double cheese everything EVER! Ready by time I pulled around. This location must precook the meet hours ahead. Don't go off hours! 6 bucks wasted! Definition of insanity. I finally will learn read more

Wendy's - Cheese even dry. Maybe the patties sucked the moisture out. Just bcz you add non-toasted bun and l.t.o. doesnt make it edible. - Fast Food Near Me - Nashville, Tennessee

terrible customer service. rude employees. they don't know how to do their jobs. managers don't know how to help. i did a mobile order and they said "we don't have it" i ordered to the right place how can they not have it? either someone stole my order or something. they just keep blaming it on the machine. if it was a machine error why are y'all still taking mobile orders. PSA don't go to this damn wendy's!! read more

I've been to this location probably 50 times in the past year and a half. I've never had a bad experience. The food and service are great. They are the only Wendy's I have ever been to that has great baked potatoes; most Wendy's overcook them, but at this location they are always perfect! read more

i was helped by a gentleman named eugene and my god he was so kind and quick with everything he did. so thank you a lot for the help!!

YOUR LATE NIGHT CONNECTION! It is late at night and you suddenly have a craving for a delicious frosty. You are staying in one of the hotels on Franklin Pike circle and realize that there is a Wendy's just on the other side of the parking lot. Forget it! This location closes down, (store and drive-through) by 10pm. I was so in the throes of my craving that I told my husband to hit the main road and just drive. We drove straight down Old Hickory Road and soon enough, we found this Wendy's sitting off to the left. Yes!! While the main part of the restaurant was already closed, the window was still open and remains so until 1pm every night. This is your late night location. My small frosty was perfect and the fries were crazy hot and fresh. Remember, you must always order the fries without salt so that they are prepared fresh. You may then add your own salt. My husband ordered a really gross two patty super burger that they are now promoting. I took a small bite out of curiosity and realized that the burger was probably pre-prepped. It was bland and did not taste fresh. If you are not sitting in a line where you know that food is "turning over" quickly, then I would avoid ordering said food. If I am really hungry enough to order a sandwich, I will specifically request that they make my burger fresh and inform them that I am willing to wait because in the "fast food" world fast often trumps accurate and freshly prepared. Take control and don't settle! read more

An employee talked to my son about the Poke bugs video game. Very warm staff, very hot food! Enjoyed my soda.

The manager locked the door as I was,approaching the restaurant went to drive thru my change was in nickels the restaurant showed always have correct change but I will say t he drive thru Lady did her job mostly well read more

I literally NEVER write reviews or complain about anything just because I don't feel the need, but tonight I was starving and hadn't eaten so I drove thru (I'm on a tight budget) I ordered a large combo because I rarely eat there so when I do I like to get whatever I want. When I drove off I realized that my straw was already opened in my bag and the wrapper was crumpled up in the bag as well, and my fries were LITERALLY less than halfway full. So I paid large price for the amount that comes in a small.... I live right by this location and have received cold fries a few times and I just feel like when you spend money you should get the standard service quality at least. read more

Liz, the night shift manager?, is one of the warmest people you will ever meet. She is the reason for the five stars.

Didn't get my order right. This is the 2nd or 3rd time this has happened. I went through the drive thru and didn't get a receipt, so I can't go back and prove what I ordered. :/ read more