Wendy's in the Publix lot. I have to agree with the negative reviews. Not a good place to eat. I ordered a regular chicken sandwich to go. When I got home and started eating it, the chicken tasted burnt. Upon opening the bun and looking at the chicken, it was charred burnt. What's worse is it didn't taste fresh either, kind of like it was hanging around. The fries which were supposed to be a large size didn't look like a large and were limp and way too salty! I ordered this close to 5pm. so no excuse. This place needs better supervision and quality control or close it! read more

Wendy's - Chicken sandwich- burnt! - Burgers Near Me - Melbourne, Florida

I've been a long-time customer of this Wendy's location on Wickham Rd in Melbourne, but unfortunately the experience has gone downhill due to ongoing issues with a manager identified as "Jermaine." (spelling may vary) Most recently, my family was subjected to verbal abuse during a late-night visit near closing time, and this is not an isolated incident. I have myself personally also observed behavior that raises serious concerns about professionalism and overall store management, including how employees are treated and the general environment during active service. What's most concerning is that I have also observed conditions that may raise potential public health and food safety concerns during active operations, which should not be occurring in a food service environment. This has already been reported at the store level with no apparent resolution. At this point, I have escalated this matter beyond the store. I have contacted the franchise operator, 916 Florida LLC, including reaching out directly to managing member Chico Santiago, submitted a formal complaint with The Wendy's Company, and am prepared to escalate concerns to the Florida Department of Health if this is not addressed. I am also in the process of reaching out to senior corporate leadership, including Ken Cook and John Min, to ensure this situation is properly reviewed. I will update this review based on how this is handled. On a positive note, there is an employee named Ty (spelling may vary) who consistently provides excellent customer service and goes above and beyond, even in what appears to be a very understaffed environment. He is a great representation of what this location should strive to be. As a disabled individual, he makes each visit in the dining hall so personable and accommodating each and every time. I genuinely hope this is addressed, as I would prefer to continue supporting this location, but the current situation and prior incidents make that difficult. read more

I really like their food and it always makes me nostalgic because I used to go to one with my family in California when I was a little girl. The food was fresh tonight and made the way I ordered it. I got the #7 I recommend it! It was delicious a great burger with delicious bun--and had cheese, bacon, lettuce and tomato , pickles just to name a few things on it. Five Stars. Thank you for the nice experience. read more

Wendy's - wendy's logo on a red sign - Burgers Near Me - Melbourne, Florida

The food is always excellent. Customer service is always amazing ambience they go out of their way to get you what you need. Thank you for your great service. read more

So I'm pregnant and was really hungry but it's a Sunday and my usual fast food choice was closed. I took one bite of my burger and then a second when I had bit into something solid I immediately stopped and looked at what the hell I just chewed into.. still not sure what it is but it's a solid piece of something that is NOT FOOD. Pissed would be an understatement, more so because I was considering finishing the burger out of hunger and tears lol. Luckily my tooth didn't chip and I still had nuggets. Although not my finest moment continuing to eat anything from that order.. just do better guys. Pay attention. Edit I attempted to call the establishment 5 times that same day to speak with someone, but no answer read more

Wendy's - Jr. Cheeseburger 4 for $4 Meal - Burgers Near Me - Melbourne, Florida

See all

So disappointed this morning. Highway was backed up ended up coming down Wickham and was hungry. Order on app at this Wendy's and it was empty when I pulled up. Not busy at all. I order baconator meal that's a sandwich with bacon and sausage and long story short they gave me a wrap that was wrong and looked disgusting, runny eggs. I would have turned around if I didn't have to get to work. Please do better. I would like my money back or a voucher for a meal. read more

DO NOT GO HERE! This place is NOT worth even one star. The employees are extremely rude and food is just as bad. I went there this past Saturday October 29 at 8:15pm and grabbed a burger for my dog and a chicken sandwich for myself... as I got to the window to grab my food a very rude large women basically threw my drink at me without saying a word and then 2 seconds later I hear "Oooo let me see who gets this" and every worker was there at the window looking at me. I didn't think much of it at the time until I got VIOLENTLY sick that same night for 2 days straight. I was fine up until I ate that food like a fool. I've been sitting on hold for the Wendy's feedback to complain for what seems like forever now. Don't waste your time and money here you could be the next one they mess with. read more

If I could give this place ZERO STARS I would, I have been here a couple of times and every time the customer service is absolutely terrible. Forget about asking for modifications to your order because it will not happen. I would definitely recommend taking the longer drive to a different location!!!! read more

Worst Wendy's I've ever been to. The fries were cold I had to go back in and get new ones. The new fries were even awful because the grease was old and get over it tasted horrible. Went back in for a second time because they gave me the wrong sandwich and the worst part was the manager was the one doing the cooking. I strongly suggest stay away from this location. read more

Not the best old fashioned hamburger location I've visited. In the mall area so it's a quick stop with the kids. Drive through times as well as in side service are almost nonexistent. Shame. The food is decent. The same as other locations but I notice it's much hotter here. The customer service black hole is appalling. Stopped by for fries and a coke and my change was practically thrown back at me. The young woman on the other end of the speaker has this put off and bothered tone. I didn't realize that visiting a restaurant for food was a rude thing to do. I'm sorry. Almost always parking out front of the store. Huge Publix parking lot nearby so it's not a far walk. Maybe an extra ten seconds outside of the official Wendy's lot. Inside is clean. Decor needs an update but that goes for all Wendy's these days. Entrance directly out onto Wickham is probably one of the worst edits and entrances in the area. Traffic never stops unfortunately. So once you've run that gauntlet you can look forward to snappy service as you order a double with cheese. read more

Terrible ordered a burger and had to park me for 1 burger for which was very small for 6 dollar sandwich

the service was not good at all they did not get my order right even after they repeated it to me before I got up to the window and then when I told them about it they told me that's what I ordered no help at at all instead told me to pull back around and repay for everything I would definitely recommend not going here at all or at least take the longer drive to go elsewhere they are also not very clean at all I saw all kinds of trash on the floor also they where not wearing gloves its just not a good experience!! read more

The difference between a business run by entrepreneurs vs corporate finance holding company bean counters. An entrepreneur focuses on the customers, always seeking to satisfy them and gain more of them. Always looking to get them to come back on a regular basis. In the world of fast food restaurants this shows up in clean, attractive dining rooms and especially the bathrooms. It also shows up in the people working there. They're well trained, actually constantly trained and coached to exude positive attitudes and friendly towards customers. In the corporate financial holding company world the focus is always on continuous cost cutting. Cut expenses not matter what. Cut staffing, reduce their work hours to minimize impact of any supplemental benefits. Cut maintenance work, wait till it breaks. Forget about regular cleaning. Don't even think about investing in improving the dining rooms. The bathrooms? The law says you have to have them. It doesn't say they have to be pleasant, not reek of sewer gas and certainly not worth using disinfectant. Save even more by failing to open the dining rooms everyday. Lie to your customers and tell them " computers are down " even if they're running just fine for the drive through. Have your "managers" sit in the office all day hand writing reports instead of investing in modern management systems. Managers don't have to lead the staff or interact with customers because no one cares. Hide from your customers by removing all information on how to contact senior management. That way they can say "I've never heard any complaints. " read more

Ordered a whole salad was given half salad. No sauce in bag. Over 30 mins to get food. Wont be back.

Terrible. Should have walked out! Dirty & grimy. Dont know who owns it but they should be ashamed. Your customers deserve better surroudings. Carpet smelled. Air conditioning barely working. Everything just looks dirty including tiled floor. Food spilled all over service counter where you get your ketchup. Spicy chicken sandwiches were hard around the edges and dry. Wasted $16. Never going back. read more

Placed a simple mobile order for me and girlfriend it was literally 2 meal deal combos nothing crazy... long story short i pull up to the drive thru and am told to come inside because mobile orders had to be picked up inside. No big deal I walk inside and nobody is there i wait about 5 minutes a guy and his son walk up order there food, the whole time i had already placed my oder through the app. 20 minutes go by and the man and his son get there food and I'm left standing there with nothing. Canceled my order absolutely terrible service here do not recommend. read more

I usually like to leave a awesome enjoyable review of stores. Unfortunately, every time I visit this particular location I feel rushed, the opposite of a customer, and I always get an excuse as to why the food and service is subpar. This particular time the person taking my order rushed me through my order and then when I had to change my method of payment they refused to take my payment and told me I had to pull forward without paying and sit and wait once I got to the second window I was told by someone in managerial position that I had to pull forward because he had a lot of cars in the line. The last time I checked every single car is ordering so that the business can thrive and they can have their jobs. I am confused about whether or not customers matter at this location from the moment I was asked what my order was to the moment I was told I could not have my order taken I felt unimportant and as though I was annoying them. The only reason I can give them 1 star is because the The person they sent out to my car did not continue to pressure me to come inside apparently Wendy's has so much pressure on their workers that the timer is more important than the person ordering from them. Wow, I feel foolish thinking one day they will have people there that care about the customer experience. I will travel south to the location near Walmart instead. ~smh :-/ read more

The cashier Raylene tried to overcharge us by putting in a combo for my husbands meal when he didn't ask for one. Then she copped an attitude with me because I asked for fresh fries when it took over six minutes to cook my chicken sandwich while the fries sat there getting cold on the counter. Also, my sandwich came without the bacon I had ordered and paid for and when I went back up to the counter, she cursed me out under her breath. Some people shouldn't be working in customer service, and she's a prime example. I called the 800 number for Wendy's to complain and obviously they don't care, because no one ever called me back. read more

Wendys has the best tasting burgers on the fast food market. Love the fries. This location is pretty good. I recommend it. Get as much bacon as you like in a baconator. Not many people know that. read more

There new bacon and blue is so good. Also they have a very tasty Pacific cod sandwich which is available again for a limited time. I wish they had it all the time. read more

stale cold fries. over loaded obviously either carelessly or intentionally with sauces and slapped togather with everything falling out of it and all over making a mess on all three of my burgers that i ordered. want my money back very diss satisfied read more

Rudest woman works here during the night shift. She works at the drive through. Blonde hair and bad skin. Not sure what her name is, but has the worst attitude I've ever seen ever. I won't be coming back to this location at night until she's terminated. I hope she sees this and fixes her attitude. read more

The girl at the counter was a sweetheart on the 25th of October and apologized for being out of taco salad and offered me a water when I declined a drink and even brought my food to the table.I was the only one in there and another employee stretched out flat on the bench right next to me and kept coughing towards me.How could management let her sleep in the seats??!? read more

My family and I have gone here multiple times, and every time we go its the same thing. The workers are rude and the food is either not given to you, burnt, or both and sometimes even undercooked. When we go back to point this out we have been ignored, talked down to, or flat out told to "Deal with it" before eventually getting our food that was not very good to begin with. This place gets a new manager pretty much every two weeks and it shows. I would not recommend going to this place at all. read more

Straight garbage. Good luck getting what you ordered. Spicy chicken sandwich I ordered was instead a burger. Caesar salad was wilted. I have had them scape mayo off a sandwich and try to give it back to me. Avoid this place. They shouldn't even be around. read more

This place needs some major work. Probably because it is a piece of work. It should be called slow food because it sure isn't fast food. It took the family in front of me, and me nearly 30 minutes to get out simple order. All this while several other people came on, got their orders, and left. For a brief moment it appeared the manager, who appeared to be 18, was going to whip the place into shape. But that was short lived. The family ahead of me finally demanded their money back. I finally got my order, and of course it was totally incorrect. They finally got it straightened out. My suggestion is they fire the current manager and bring in someone who knows how to run a fast food restaurant. read more

I might be biased because I miss the old Wendy's and don't eat here much anymore, but this location in particular is always awful. Bad slow service and low quality food. I end up trying them every 6 months or so and every time I am disappointed. read more

I don't know why I keep trying this Wendy's. I guess I keep hoping there will be new management and the food will improve. Just got lunch and my burger is old and dry. Bun is rock hard. Fries are cold and taste like old grease. For $8 I expect a lot more. This is not even edible. I ended up trashing it and eating at Panera. read more

This particular Wendy's is a terrible representation of Wendy's overall. The staff is horribly rude, and the service is very slow. Not very clean, either. I recommend driving to a different Wendy's, or eating at Panera. read more

I am not sure about what is going on but on two occasions & several weeks apart, my drive thru experience has been awful, as in 27 min awful! And it is great that the food service employee apologizes for the long wait, but when my order is not correct, I get frustrated. Lost this consumer! read more

Absolutely the worst Wendy's I have ever eaten at (4/4/15 @ 7:30pm). Runny & warm Frosty, cold burger & fries plus the place was filthy (food scraps all over the floor) and the condiment counter had no spoons and the napkins were in their ship container laying out blocking the ketchup. Will never eat there again. read more

This place will rip you off and the lobby was terrible, there were food scraps all over the floor, never coming back. I don't recommend this Wendy's. The Wendy's on Eau Gallie is better, will be eating there from now on. read more