Ongoing Concern About Hiring Practices and Service Quality
I'm noticing a troubling and consistent trend across several major fast-food chains, including Tim Hortons, Wendy's, and A&W.
At many locations, staffing appears to rely almost entirely on temporary foreign workers, often within tight-knit groups, while service quality and basic training continue to decline. Entry-level roles that traditionally provided local Canadians with first job opportunities now seem increasingly inaccessible.
This is not a criticism of individual employees. It is a concern about corporate hiring practices, inadequate training, and the apparent lack of meaningful oversight of the Temporary Foreign Worker Program at the franchise level.
When businesses prioritize convenience over proper onboarding, training, and community employment balance, customers feel it -- through slower service, confusion with basic orders, and inconsistent experiences.
Because of this ongoing pattern, I've personally chosen to stop supporting these chains. It's disheartening to see iconic Canadian brands drift so far from the standards and values they once had. read more