Wendys where do I start... I often enjoy going to this location to remember the times of living in the ghetto. I see homie and homette suddenly everywhere! They click their teeth every time I order something on the menu, love feeling at home! Often pull up to the window and hear that loud Hispanic music blaring. I am the only one who speaks English there whenever I go. Wow do I love this terrible place! read more

The service is terrible. Multiple times I have tried to order food at the drive thru and no one ever takes my order, I've had to just drive away. Also they get orders wrong often. Bad management. read more

A bunch of entitled assholes who don't ever get your order right, have a nasty attitude towards any and every customer who comes in, the food isn't even ever COOKED. Fries and nuggets shouldn't taste like cold wet rubber. Save yourself the pain and hop on 495 and go 10 minutes up the road to the one in taunton, it might be a bit busier but at least they cook your food. Lord save my soul should I ever have to eat at this disgusting dive of a "fast food restaurant" another day in my life. It is like $5 for a meal here, and BOY do you get what you pay for. Seriously though, if you want to spend $5 on food and ABSOLUTELY CANNOT go to the taunton one- go across the street to dollar general, go to the subway next door, hell, go to cvs or Cumberland farms, but for the love of god do not go to this wendys, I swear on my dead grandmothers grave you will without a doubt regret every lost penny you ever spend here. read more

Wendy's has reopened and way ahead of scheduled. They did a great job with the decor and reconfigured the parking lot and while it added parking spaces, this location has a high volume of drive thru use and imo causes bigger back ups on to Copeland Dr. With all new hires they are not as fast as they used to be. Also look out for peak times such as 9:30-10:30pm. It seems all the local high school sports teams stop here after their games. Food is just as good as it used to be. I know I feel better eating their knowing they have all brand new equipment in the kitchen. read more

Just awful. Obviously the staff does not care in the restaurant would rather make as much quick money as they can before the place closes, which after seeing this meal is not too far in the future. I got a taco salad which was just a handful of lettuce with some old tomatoes on it and a small handful of processed cheese. The pre-packaged "salsa" was nasty end it came with a small cup of watery chili. I also got a classic chicken sandwich which they charge over five dollars for a piece of chicken on a bun. In a world of the ever shrinking candy bar Wendy's restaurants seems to be setting the bar for the candy companies. I think that was my last trip to a Wendy's. I wish I read their ratings before I went. Total cost $11.50 and the meal probably cost Wendy's about three dollars ...and another customer. Do they care? read more

Granted it was a 12 am rush after a popular concert, but I am utterly disappointed in the service and treatment I received at this Wendy's. They were out of essentially everything that we wanted-frostys, chicken tenders, almost all nugget sauces, iced tea, chocolate chip cookies, and I'm sure the list goes on. When we finally arrived at the window, the two workers were incredibly rude when we asked which nugget sauces were in stock by snapping at us and showing us the tiny sauces that we couldn't even read. Sure, I wouldn't want to be working at Wendy's at midnight either but this was truly unacceptable. Also I'm getting a little sick from the 4 for $4. Don't know if thatvwas their fault ornline. read more

Absolutely awful ... used to get a decent spicy chicken Sandwhich here ... not anymore..tried 3 times recently and it does not even come close to what they advertise ....chicken so thin and flat as a fish fillet with no batter ... half a leaf of lettuce , no tomato and a complete throwaway .... never again from this place. read more

Close it and open up a BK. Every time I come here, drive thru or walk in, the wait is atrocious. Get my order wrong at least 60% of the time. Refuse to make frosty's at night, even at 9pm!! Staff obviously doesn't care enough to run it properly. Figure it out or shut it down. Outrageous. read more

Worst fast food staff ever. I've had Taco salad's without chili, Avocado Southwest Chicken salads without chicken, missing fries, screwed up orders galore. The only reason we ever go there is because they're the only drive thru in town. The food is ok if they get it right, however, they get it wrong more than they get it right. Doesn't matter how often the staff changes, the only consistent thing is that they're guaranteed to screw it up. If you drive back to get the order fixed they don't apologize and don't bother complaining to corporate, they don't care either. read more

Fuck this Wendy's. Fr. Lady at the window is rude as shit. Pulled up took her 5 min to answer just for her to yell can I help you. when I said I was ready to order she mumbled under her damn breathe oh my god. Rude asf. Not my fault you don't like your damn job as a manager at a shitty Wendy's. read more

Your hours say the lobby is open until 10 PM. Door was locked at 9:40 PM. Posted a pic to prove it. Grow up and stay open with the hours you've got posted. And your drive thru associate was rude beyond belief. Get it together! read more

Wendy's - Says the lobby is open until 10 PM.... its 9:45 PM and the door is locked. Grow up and stay open for the hours you've got posted. - Fast Food Near Me - Mansfield, Massachusetts

Why was my food cold? It's supposed to be fresh right? The customer service here is awful as well! And someone please explain to me why the bathroom smells like a petting zoo?!?! Someone is doing a piss poor job at running this joint... read more

Asked for two separate orders in the drive thru. They refused but would not provide a reason. The food was cold and terrible. Fries were not fresh at all and overlooked and chicken sandwich tasted like they made it yesterday and heated it up under a hot light. Won't be returning to this location. read more

15 minutes in the drive thru with only 3 cars. Waited 5 more minutes at the order box to take the order. Wasn't given a receipt or a straw for the drink. However, the burger was satisfactory, but the fries were not crisp. read more

This Wendy's has to be the worst managed store in the franchise. I can't believe how slow the service is and how convenient it is that some employees act like they don't understand English when you ask a question. Very rude. I'm off to de'Angelos for a cheeseburger. read more

2:30 p.m. on a Friday and the drive through lane is out into street traffic. I wait 15 minutes...when there are only two cars ahead of me before I get to the window... I sit for five more minutes. Now, I'm leaving without ordering. I pull out of line and drive past the pay and food windows...AND NO ONE IS AT EITHER! I look in the food windows and there were 6 employees circled up having a meeting perhaps? I honked and drove away. They need some organizational help and another drive thru lane if the cities laws allow. We do not have many drive thru possibilities in Mansfield so they would have a huge uptick in sales. read more

Now this Wendy's is NICE! From the previous state, the Mansfield Wendy's is 1000% better. Bye bye to the old gross potholes, weird parking layout, and droopy landscaping. Bye bye to the old, gross building that previously lived here. Hello to a brand new building. No, this wasn't one of the thousand Wendy's locations that just got a remodel.... this location was rebuilt and is brand new in all aspects. Cleaner and more attractive than any other Wendy's in the area. From looking in, the dining room is definitely smaller than it previously was, but it's bright, user friendly, and actually pleasant to eat in. The old Wendy's was dark, and the tables and chairs were gross. The parking lot is brand new, and doesn't have the weird configuration that used to be there. For the drive thru, they have a designated lane, in a bright color pavement, and parking spaces surrounding the exterior of the lot. Pavement is brand new and doesn't allow for any of the puddles that used to overflow throughout the parking lot (that was SO bad!). Landscaping is brand new, and the grass is brighter than anywhere I've seen in the past few months. Staff are friendly, and the drive thru moves much faster. From the accuracy of the new drive thru speaker (you can actually HEAR the person working now....), and the use of two windows, the cars move along much faster and the accuracy of orders is more guaranteed. And lastly, people (at least myself) should feel better eating here. It didn't used to seem like a relatively decent place to eat, that was clean in the kitchen. I really don't think it would have stayed in the previous state so long if McD's or Burger King were present in the area. While this used to be the worst Wendy's, now it's the best... in all aspects. Superb fast food in the Mansfield area. 5 stars for this Wendy's! Definitely a great job done with this restaurant! read more

The burgers are good, but be careful because when I went several weeks ago I saw some crazy guy who seemed very high on drugs in the back of the restaurant. He was shaking and kept falling out of his seat, and every time he fell and got back up he would shout "stop pushing me Alan!" Even though there was nobody within close proximity of him. I found it rather frightening. Overall the food was good though. read more

Honestly the worst service possible for a "fast food restaurant" during the day at least. Waited for food for about 11 minutes to get our food. Ordered a 5$biggie bag, the sandwich itself did not have bacon on it (which the picture shows it comes with bacon), the line at the drive thru was ridiculous and almost the same inside the store. They need better management that can actually make the store better for its paying customers! read more

This was the single worst fast food experience I've had PERIOD. Come to think of it the worst restaurant service ever. If every fast food restaurant was like this I'd be 20lbs lighter. After a fifteen minute wait and repeating my order 4 times...I pulled up to the window and found out my order was COMPLETELY WRONG. They also refused to put ice in the beverages I bought. After paying the gentleman at the drive thru window refused to give me my card back without proof of I.D...despite me just handing him the card. I will never visit this location. Very unprofessional, unpleasant and just plain rude. read more

The food was cold and it took forever to get my food but when I went into the drive through it was like I was there for a minute

This place is awful. When I reached into the bag of food to grab something out everything inside the bag was completely soaked. Aside from that half the food wasn't cooked. If you have the opportunity to go to another Wendys do it read more

Just pulled up to the drive through. Guy told me their system went down so they couldn't take any orders at the drive through. So I said I would go in. He said the dinning room was closed. If there was a problem you think they would let you go in and order. Or at least tell me how long till the system is back online. Or do you just not want to work tonight so you are turning customers away for no reason? read more

Alright. So I strolled in here last week and walked up to the counter to grab some late night munchies. As I waited in line, this total impatient bitch of a woman was standing in front of me. My god was she obnoxious. So as she's complaining about a minor mistake made by one of the crew members, the employee girl at the front was apologizing and being beyond polite as this bitch was straight up berating her. She storms out, so I walk up, and said girl took my order (I think I just got a bunch of stuff off the value menu). Not even joking, probably the nicest human being I've ever met. She was so considerate and nice I just had to write this review. She hooked me up fat and my food was ready within a minute. Her name was Tayla and she deserves a raise. read more

I would just like to give the manager who has been running that joint for years the credit that he truly deserves. You keep that place running smooth and looking great. Some people consider it "just fast food". But there is an art to handling organized chaos. This guy has got it down. read more

This Wendy's is horrible; the manager is a very nice guy and is there probably seven days a week but the service is horrible; the food is good but its either always a long line, they either get your orders wrong or things like the self-serve freestyle beverage machine either is out o flavors our out of ice. It's worth the extra couple of mnutes for me to dirve to the Wendy's in Easton. read more

Awful! Line was out the door and no one was waiting on the customers. Everyone was leaving because the service was so bad. Sat in the drive through for over 10 minutes just for a frosty. Will never be coming back to this place!! read more

Their new building is now open. I just left there without any food, because they weren't able to process credit cards. Besides being a waste of time and effort, I was upset, because they made me feel like it was my fault the cards were not working. The girl even said to call and make sure I had enough money on them! Four cards from four completely separate companies...including a bank debit card... I would think that they would at least be open to the POSSIBILITY that the problem might be on their end! I did call and verify that all my cards were in perfect working order, and even (immediately afterwards) paid for gas right down the road with one. I had to leave with no food, because I didn't have enough cash on me. I can live with that, and it's better for our health anyway! What hurt and infuriated me was the way I was treated...at least be open to the possibility that the system may be down or something.u read more

The new building is a much needed improvement from the previous building. The customer service is awful! I went through the drive through around lunch time. I placed my order, drove around, paid and sat for a normal amount of time for my order. Right before it arrived, my son texted me a reminder not to forget the small chili. Of course I had. When I received my order I asked if I can add a small chili and had the cash in hand ready to pay. I was told no and that I would have to drive around and get back in line if I wanted it. Are you kidding me? All for a small already prepared $1.29 item? It wasn't as if I wanted to add 2 more sandwich combo along with 5 frosties! To make matters worse, it appeared to be the manager (not in any type of uniform and without a name tag) who told me no. I hope the owners take notice because I won't be going back...Subway is healthier and right down the block! read more

This the worst Wendy's ever!!!! NO ONE SPEAKS ENGLISH so if you order something other than "the number meals" they are confused!!! The food is greasier, older, & colder than our Wendy's in Taunton. It has been like this for years.....I was in town so I was hoping it would get better but it was worse. I ordered a cheeseburger, small fry, & large lemonade. Well, this wasn't a number meal so it REALLY messed then up!!! It said $9 & change at the monitor. When I got to the window....the price charged twice (with-out me saying anything). Then I was charged $2 and change :/!!! I guess it hasn't changed! read more

Haven't had a bad experience here yet. Food is always good when I get it, fries are fresh. They tend to be very generous on the ice in your drink, however. Haven't tried asking for it with no ice. No real complaints though. read more

This Wendy's needs to be shut down. I've had numerous bad to marginal experiences here, and I tend to avoid it, but it's the only fast food place in the area. Yesterday, I made the mistake of going inside, since the drive through line was so long. The guy working the cash register was also filling bags and serving fries. Both with no gloves on. So right off the bat, he's handling money and fries, with no hand washing or barrier in between. Add to that the fact that he was gripping the fry container by sticking his thumb in with the fries. The last straw, was when he licked his thumb to grab a paper bag to fill an order. So this cashier is mixing saliva, dirt from money, and the oil from his own hands in with the fries and anything else he's putting in your bag. That's even ignoring the fact that the drink machine was completely out of every diet drink, and I had to have him get my drink as well. I ended up just discarding the fries, as I was too disgusted to eat them. I've previously gotten stale buns and rotten tomatoes at this restaurant; I cannot even imagine how such a cookie-cutter chain could go so wrong. I will never, ever go here again. read more