As far as fast food joints go, Wendy's is usually a decent choice for burgers, nuggets, and even surprisingly good salads. Over the years, I've found this location to be fairly consistent with service and food prep. Cordial employees and eats come out pretty "picture perfect" [~90% of the time). Leaving Lake T and desire a bite? Yeah, I recommend. read more

Wendy's - Baconnator Jr; add veg - Burgers Near Me - Lakeway, Texas

I love the quality at this Wendys! The staff is also super friendly snd nice. This should be a 4 star Wendys at a minimum with the freshness of the food read more

I'm not sure why there are low reviews for this place! The restaurant is very clean, staff is nice, and the food was made promptly during dinner time. Only Wendy's I've seen that also has flowers on their tables. read more

I wish I could give zero stars. We were served raw chicken sandwiches one Friday night in Nov 2021 at the drive through window. Both my husband and I took a bite before we realized. I understand mistakes happen, but I made many attempts to reach out to Wendy's for a refund or even some explanation or apology ... even a couple of frosty coupons might have appeased me. Each time I contacted them, corporate assured me that a GM would get in touch but they never did. Once they even insisted that someone had already called me and left a voicemail so I'm not sure if the GM lied to corporate because I didn't have any voicemails from them. I have learned since then that this is not an isolated incident. I've heard from many people who have been served raw chicken or even raw hamburgers at this location. They could have made us very sick and I at least expected a phone call or email to apologize, but they seem to have no concern for their customers and are completely negligent in allowing people to cook for them that can't ensure safe temperatures of their food. In the end I had to dispute the charge on my credit card to get my meal refunded and I also made a report with Texas health and human services and they said they were sending out a health inspector. I rarely eat fast food, but I may never eat Wendy's again. AVOID AT ALL COSTS. read more

Wendy's - Raw Spicy Chicken Sandwich - Burgers Near Me - Lakeway, Texas

I went to Wendy's at lunch time to get a kid's meal. I wanted to surprise my son with a lunch at school. I loved the mini chocolate frosty. It was the perfect size for 6 year old. He loved the cheeseburger, fries, and toy too. The service was great and fast. We will definitely be back. read more

Wendy's is amazing my one son Lamine Sall loves this place and they love him... You may need to wait a little but be patience and enjoy a small talk conversation with the cashier!! Life's too short . Thanks Wendy's read more

Wendy's - no people and slow service - Burgers Near Me - Lakeway, Texas

OK, so we didn't eat at Wendy's in Lakeway. Our car club was supposed to meet at the Starbucks across the parking lot. We had just participated in the Texas Independence Day Parade in downtown Austin. We were here just to pick up some members that didn't want to do the parade but attend the pie crawl afterwards. That's desert pie folks; heading immediately to Marble Falls AKA Bluebonnet Cafe as our first stop. Out of NOWHERE perhaps in the spirit of Wendy's founder Dave Thomas himself a guy named Luis was handing out mini Frosty's to our entire group! Kinda feel sad we couldn't dine there but our club was on a mission for pie in the Hill Country. Our group was appreciative of the mini desserts while we waited to roll out. Well done Wendy's Lakeway team; Gracias Muchas!!!!!!!!!!!!!!!!! read more

Wendy's - Luis handing out mini Frostees to our car club! - Burgers Near Me - Lakeway, Texas

This Wendy's location is consistently sub par on every aspect of a fast food joint; customer service, timeliness, taste, and order completeness. I've gone to this location multiple times to pick up food for my family and there is always something a miss. Whether it's the drive thru cashier only able to take orders one car at a time, being out of sodas, forgetting to include every item, and forgetting to take items off. Would avoid this location at all costs. read more

OSHA needs to step in. Observed a lot of cross contamination [coughing into hands before handling food and money simultaneously]. Condiments that require refrigeration are not being refrigerated and are being given [hot and spoiled] to customers. The staff laughs off any concerns. This particular location is a breeding ground for sickness. A shame. read more

they failed our ourder I got unsweetened tea and supp to sweet and also we asked for no cheese and we got cheese read more

Read below for a description of the worst ordering experience ever (as far as service). I have to admit, I disagree with a lot of restaurant reviews. Usually the eateries are better than many of the reviewers think. The one and two star reviews hit the bullseye with this one. We ate there three times in the last two weeks and had the same experience each time. The main issue is the service on to go and especially drive through orders. The young men taking the order are in such a hurry to get the order entered that they don't appear to get it right. Case in point from my wife's last order (sorry about length but you'll see why it has to be long). Order was 1 double, no tomatoes One small hamburger, however it comes One chili Two fries A drink We specifically said "no" when they asked if we wanted cheese. The employee started typing (you can see it on the screen at the drive through) before she finished ordering THE FIRST BURGER. Even worse the double burger turned into three cheeseburgers all the way. Each time she read the next item off of her list to order, he interrupted her while she's calling it out. It finally looks okay on the screen but she's learned her lesson about what you get in the bag when they can't even type the order in correctly. When she opened the bag, it had ONE CHEESEBURGER AND THREE FRIES. And she told him it was wrong and he brought another bag a minute or so later, it had THREE CHEESEBURGERS AND ONE FRY. It took multiple trips back and forth before the order was finally right and my wife had started taking anything correct out of the bag, handing everything else back and letting him try again. Eventually she completed the order. Oh, she was also the only customer there and there were at least three employees. This situation started at the order phase. I'm not sure why they believe all orders must be entered in within thirty seconds but it was the same general problem on all three of our visits. Yelp readers, I worked at an extremely busy Burger King when I was LOTS younger and everyone makes mistakes but there's a limit. And we have them three visits before I posted this review just in case one visit was an oddity but...come on! They did serve fresh food and the chili was okay, if you like Wendy's chili. read more

For fast food . I like their burgers and salads. I started going to Wendy's because I was KETO and they make great fresh lettuces wraps. I still go! Yesterday I tried the Cobb salad w ceased dressing. Lots of good stuff on it and fresh. They use real bacon and that's a plus in my book. I also tried the oatmeal bar. Best snack yet! Chewy with good plump raisins. I might go back today and do it again read more

Served me a breakfast sandwich this morning with mold all over the bun. I.e. on the top, the bottom, and the middle. There is no way the person making it didn't see the mold. I returned for a refund and was told to pull into one of the parking spots. I waited there for 20 minutes and no one came out with my refund so I left. No regard for food safety I won't be back in fear of getting sick. Thanks for ensuring that I never stop at your franchise ever again. Good luck to you in the future. read more

If I could give this store 0 Stars I would. The Franchisee should do a complete revamping of the management and leadership of this location. The staff here are absolutely disrespectful and cut you off while you're trying to order and or to clarify what comes on certain meals. I've worked in the food industry for years and I know it's not easy. But, I would never treat any of my customers in such a poor and tasteless manner. This has happened several times and only at this location. We will no longer be costumers of this Wendy's. I highly encourage others to eat somewhere else. read more

One of the worst fast food restaurants around. Ordered combo meals and weren't given French fries. Another time a sandwich was left out of the order. Waited forever in the drive thru read more

Great customer service Lilian went far and beyond with her great attitude I loved the new guacamole hamburger and got Cherry vanilla diet Dr Pepper I love the fact I can select my own beverage so far this visit was enjoyable read more

Wendy's - Burgers Near Me - Lakeway, Texas

Very disappointed, so on Saturday i was craving a frosty so I went at 8:00 pm. I order it and paid almost four bucks! To find that they cleaned the machines and were selling the ones they froze! I was discussed it tasted a couple days old frost bite but for them to serve me an old frosty because they wanted to clean the machines early. They should of told me sorry we had already cleaned them. Plus they looked closed they already had there lights off and sign off. And these employees want 20 hour it's a joke!!! read more

This is the worst Wendy's. The orders are always missing food, and it's always cold . This is the second time they mess up my order. I don't even know how DoorDash works with them read more

I have a different experience (compared to all the 1 star reviews) as I went inside to eat (with my kids) as there was NO ONE inside and 1 person the drive thru. I ordered my food and they lady was very good at paying attention to the details (kids / wife are a little picky with their burgers) and she got ALL of the order PERFECT ! Sure, it took a few minutes to get it done, but only about 5 minutes and we were eating...all hot and fresh !! I was a little taken aback that there were no one inside eating (which was very strange), since this isnt our normal Wendy's and were only passing thru back to South Austin; however they ladies did an great job! read more

Went through drive thur at 10am on 4/26/22. The blond Mexican lady was rude inpatient and rolled her eyes at us as we left. Not friendly at all. read more

Good 'ol 1 star Wendy's. 4 times in a row they have messed my order up. Tonight I went to pick up one for my dad and one for myself and I figured I'd make it a little easier for them and get both hamburgers with mustard, no mayo. What do I get? Two with mayo instead. Plenty of lettuce though, about a pound on each burger. Usually served nice and cold too. Stay away from this one. read more

Worst drive through service imaginable. The staff could not care less. After seeing the ads for the strawberry salad I thought would make the trip to Wendy's. What a mistake. The staff was fighting and I was collateral damage. They practically threw the salad at me and I had to keep asking for everything else I had ordered. The salad sucked as well. I will never waste my time or money there again. Owners and management need to get involved. It is such a shame that this is the only Wendy's in Lakeway. read more

Lmao the girls in this place really don't give a fuck what you order you can order a bacon cheeseburger and they'll give you a regular just so they don't have to work as hard, or if you say you want spicy nuggets they'll give you regular oh and if you ask for sauce don't plan on receiving it because that's right, the girls here are too lazy to give that to you also. Food is cold, gross and the vegetables on the burgers are SO GROSS doubt they're any good. The bitches here pretty much fucked up my entire order. Only been here once bc my boyfriend wanted me to pick it up, but never again this place is a joke don't waste your money here read more

Waited in the drive through for 10 minutes, got food after waiting another 10 minutes which was wrong despite the receipt showing correct and it was ice cold. The Manager was "going to be in later". The cashier said they only had 3 people working and had closed the lobby and they called the manager who "doesn't care" so I got a refund after another 5 minutes. read more

I've never had a problem with the service or getting my order right. So a-ok. Besides the salads are better than McDonald's. read more

Jackie and Lucia are the best workers here everyone else is booty. When they work together anything is possible. Like a satisfied customer that I am after visiting. My spicy nuggets where spicy enough to tingle my taste buds. And my sandwich was splendid. For sure will come here for breakfast, lunch and dinner for the rest of my life. And that's the truth read more

I just went through the drive through at Wendy's in Lakeway, it's pouring rain, there was NO ONE inside the restaurant. I waited an excessive amount of time and ordered a Southwest salad. When I got home the only thing in the salad was lettuce and tomato and a tiny bit of cheese. No chicken, no bacon, no avocado. Seriously??? I'll never go back again! I guess they were so swamped they can't even take the time to notice. So, I paid almost $8.00 for maybe $1.00 worth of food! read more

Wendy's Lakeway is not that great compared to the others...I ordered tje 10 piece spicy nuggets a fruit punch and a jr frosty...I was told that the nuggets will be a 5 minute wait and had to pull forward...so okay I'll wait...when I got my food... i didn't get my sauce or my frosty so I locked my doors amd went inside...my fries were stale and my nuggets were warm not hot...if I had to wait 5 minutes the nuggets should be hot...one nugget was hot the other nine were warm...I think they mixed the nuggets...I dont think this establishment cares about yelp... read more

Wendy's - Wendy's...waiting for order - Burgers Near Me - Lakeway, Texas

This location needs help! Walked in to see a flood of water all over the floor by the registers and drink station. See pic. I went ahead to the ladies room. It was dark! The lights over the stalls were not working. I couldn't hold it so I used the restroom in a half lit bathroom. The hand dryer looked old and broken. See pic. I went to order and when I asked what happened with the water on the floor she said oh we are cleaning it up. I placed my order and also mentioned the lights were out in the bathroom. She said "oh yeah". She gave me my drink cup and I tip toed over to fill it up. I waited a while longer for my food but I didn't mind because I could tell it was taking time because they made fresh fries. I left with my food and the whole time I was there (over 10 min) no one was cleaning up the water. Imagine if I had my kids with me? I have this 2 stars because my food was fresh and hot. But management of this place needs attention. read more

Wendy's - a yellow caution sign in a restaurant - Burgers Near Me - Lakeway, Texas

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If you have a ton of extra time to sit in the drive-thru, then this is the place for you. Not sure if it is the new management or unqualified workers that makes this location consistently bad but something has to give! I doubt it will remain open much longer with the slow, extremely slow, service and borderline food. Keep driving! read more

This was a grubhub order. My burger was somewhat cold, but that was expected and it was fine regardless. However, my baconator fries were the real disappointment. I've had them before 3 times, and each times its been fries with cheese sauce and bacon bits. This time, it was just a melted cheese single and slices of bacon. Whoever did that definitely didn't care about making it. Disappointing and making me question whether the staff actually follow recipes read more

Honestly I wish I could give them no stars. My husband and I went through the drive thru today and the lady was the most impatient person ever. We ordered and she asked "anything else" and it took about a split second when my husband was about to say a drink she cut him off and gave us the total...strike 1! When we got to the window and as my husband was getting the scan code off his phone she was standing there with the dirtiest look and acted like we were wasting her time. She gave us our food and when I went to go check it I saw that there were two burgers missing...we asked her if we had another bag coming and she looked at us like we were crazy and rudely said "no that's all you had" and walked away from the window so we couldn't even ask anything else...strike 2! She didn't give us any sauce or even asked if we wanted any, no napkins, and no receipt. Strike 3! So my pregnant butt decides to go in there because she forgot to put my food in the bag and it turns out that she never even put my 2 burger on the receipt which means she wasn't even listening...not so shocking. The worst part about all of this is this was a manager! A MANAGER! The guy working the register tried to defend her and say she's stressed out but that is not an excuse to be a complete B****. I told him that i worked at a fast food place like this before and I was for sure stressed but I would never treat a customer like that. I don't know her name but I'm sure if her boss read this review then he or she can figure out who was working the drive thru today around 3pm. So disrespectful and unprofessional, I'm still upset about the whole situation. read more

We ordered the Apple Pecan bleu cheese salad and the Southwest Chicken salad. When we picked we asked for the dressing and worker said it was on them already. My husband opened up the salads and there was absolutely no dressing. He showed worker and asked again for dressing (same thing as when we ordered in the past....also without dressing), worker said it's on the salads so no and please move on your slowing the line. Got home, I had 0 pecans, 3 bites of apple, a small glob of bleu cheese and dry as a bone. We gave Wendy's a second chance and same horrible attitudes and rudeness, totally dissatisfied customers. Don't waste you money. read more

Service was quick and friendly, food was hot and tasty...this store has had service issues in the past, but they are working to improve them, and it shows. The new manager cares for the employees, and customers, and took a few minutes to check in with us, and chat, in a non-obtrusive, pushy way. Edit: this has seriously declined. Don't know if they got rid of the manager, or what happened, but they are never prepared for orders, have no clue about customer service and are just lacking all around. read more

Wish I could give a minus! The food was disgusting out bacon was burned on our burgers . Not to mention that the bacon nator fries we ordered they but a whole piece of disgusting burned bacon instead of bites . no one in front of us but yet we waited almost 10 mins to be helped . They have turned us away 10mins prior closing this time it was 9:30pm thought they we're going to do the samething tonight . read more

So I literally drove up at 9:57 tonight and the lady at drive through refused to service me since they "were closed". I reminded her that the posted business hours are until 10PM and she said her "systems close down early" and there was "nothing" she "could do about it". I reminded her that I was going to notify the 1-800# and she said OK. I'm a small business owner and know that this is a big no no. Oh, and I'm not stupid. Hiding behind the excuse that the systems close down a few minutes early is ridiculous. She on you Wendy's . read more

They always get your order wrong. This time my chicken pecan salad, they forgot to put the pack of pecans in the bag. Thanks Wendy read more

OMG so went through drive thru on my lunch break and my lunch was horrible for starters my order was wrong,cold,chicken strips we're under cooked and I was over charged. And on top of that I had to spend more more on lunch that I could actually eat. read more

Foods okay- service is good! Could be better but it also could be worse! My foods always hot and freshness doesn't bother me- I've eaten way worse. The people there are generally nice, they mind their own business so that's pretty nice. read more

I went to this Wendy's earlier this month during my lunch break. When I got my food I saw some green fuzz on the bottom of my bun and when i flipped it over almost the whole bottom bun was covered in mold. When I brought it to the managers attention, he didn't apologize, just took it and gave me a new one and a refund, but still no apology. Please PLEASE check your buns if you decide to eat here! read more