The management team needs to seriously evaluate the performance of their team members here. Upon walking into this place, you are ignored and treated as though you are inconveniencing them, especially the short woman with the long braids, which in itself is a health code violation. If you don't like your job, find one that you do! read more

We have been to this location multiple times because it is close by. I guess that is what they count on because it's not keeping customers with it's food or customer service. They literally mess up something with our order nearly every time. Sandwiches are not made correctly, missing food items, and not having items that you want. Frosty machine down every night after about 9pm if it was ever working or in-stock to begin with. The people are just as nasty as their restaurant. You get home and realize your order is wrong or missing items so we call. They start accusing you right off the bat like you've done something wrong. They say they don't have an order under that name or with those items. It has literally only been 10 minutes. Then they hang up the phone on you. Stay clear of this Wendy's. We have been trying off and on for over a year now to give them chance after chance. Managers are no better and probably care even less. They have no intention of improving. We are done with them. read more

The place was clean and crew was polite. My wife wanted lemonade and the machine out from was empty. The crew got my glass from the back and to my surprise they were refilling the machine within a couple minutes. Actually the drink machine was done before our food was ready. read more

If I could put 0 stars I would. At the door sign says drive-thru opens at 7am, dining opens at 8am. Online in apple maps says 7am, Wendy's app and website says 7am. Arrived at 7:25, was told they weren't open and when questioned about what time they open worker was rude to not only me but every customer behind me. Worker said they open at 8am then told me they couldn't take my order till 8:05 but my order wasn't taken until 8:10. I'm not sure who working Thursday shift but wednesday was open way before 8am, seems like people on Thursday shift was just late and wanted to cover they butt. read more

Worst Wendy's location I've ever been to. Whether the employees show us late, scream at you through the drive thru speaker or are just generally rude. This is not the place you want to go. The food is also always cooked wrong, read more

I found an long ass hair deep into my breakfast sandwich and called and the worker did not seem to care whatsoever, it was actually so disgusting that I threw up read more

The most unprofessional Wendy's in fact one of the most unprofessional restaurants I have ever encountered in my entire life. Manager, employees ALL should be fired and banned from any interaction with the public. My order was prepared wrong. I waited patiently to get to the counter to get the order resolved was immediately met with attitude. This encounter has me NEVER to give ANY Wendy's another dime of my $. I know I'm only one person, BUT it all starts with one. If these are the people that make it through the hiring training and even manager material God help us all. read more

Manager was extremely rude to the girl at the counter taking orders. She made a small mistake with putting the order into the computer and she needed him to put in a code in order to delete it and he yelled at her in front of everyone for a very small issue. Just completely unnecessary and mean. I feel bad for the girl because she's clearly doing her best. We've been waiting forever and the manager keeps saying that he's made our order multiple times and we didn't pick it up but he never called our name. Do not come here. If the girl working the counter is reading this please look for another job because you do not deserve to be talked to like that. read more

Teri el service straight up ignored front of house for 20 min while taking orders through window then came over and said cash only.

If I could give this location Zero stars I would. Please train your employees about cleanliness/food safely while handling other peoples food. Walked in Saturday afternoon. Could not even order. A young lady behind the counter had on a headset and one glove preparing food. She then begins to play with the headset that was on her uncovered hair with her bare hand, then proceeded to toss a customers bun with her bare hand and gloved hand. I had to walk out along with two other customers. I have been here for breakfast with no problem. Don't think I will be returning. read more

Worst location that exists. I wouldn't let my dog eat here. Service is horrendous. No one knows what the other is doing. The booths are not clean, food all over the floors. read more

Honestly I try not come here regardless of how far I need to drive. My sons left his CC home so I had to grab lunch and drop it off for he and his twin brother. I initially ask for two of the 4 for 4. I was asked to hold on during my ordering process. When she returned her question was what type of sauce. I also asked for an additional small drink. When I received the order I was only given one 4for4. When I asked for the second one, I was told it I only ordered one which is incorrect and I told her no I asked for two I was then told that I needed to get out of the line and drive back around to get my second order I clarified I'm not adding I initially ordered two. The person I'm assuming who was the shift manager black girl with braids was rude as hell and rolled her eyes at me and told me no she wasn't fixing it and walked off. I asked for the manager she came to the window and told me that I needed to do the same thing, so I asked for a refund and parked my car and went inside to order a second time. (Keep in mind I have 30 minutes because my children are on lunch.) I asked for the information for corporate. Their general manager was in the building that day, a Mr. Lorenzo Jones, who I spoke with and provided me a business card and told me that that was not his correct email address on it. I asked him to write it on the back I'm assuming he did not have a pen he just verbally kept repeating the words. It's not what's listed on the card it's something else he stated. First and foremost I understand I'm trying to get the drive-through time down because their drive to through service is shitty. Second of all if a customer is adding something that's one thing but if you made a mistake on that order is your job to correct it not to accuse a customer of lying and make me have to get out of line and go inside. Also of all people a district manager should have an up-to-date current business card to provide to a customer at any given time. It's a fast food restaurant. If a customer asked for a general or district manager, there is a reason! Since I don't have a correct email address to send this email to I will take the time out of my day to contact the Better Business Bureau this about principle ! If I made a mistake I'd be happy to say that I made a mistake ! Being spoken to like a child treated rude, nor attempt to resolve once I asked for a store manager, as well as a GM. Either of them offered a customer friendly solution and neither of them could even provide me with adequate information to file a complaint Unacceptable. It's unfortunate that I couldn't rate them as a -10. read more

Wendy's - Receipts - Fast Food Near Me - Jacksonville, Florida

This has to be one of the worst Wendy's locations ever! It doesn't matter what time you go...the service is so slow and the food is always cold and burgers are dry and over cooked. It's like they only have one person working there doing everything. You are waiting 20-30 minutes just to order and the service and food is awful. Even though it will be a drive I will have to go elsewhere. read more

Much better than before , new management but it is much cleaner and a lot faster. 10 Piece Nugget Special is the fastest food to order read more

8/5/23 @ 9:45 am My husband and I pulled up to the drive through and the lady that took our payment was the rudest meanest woman I've ever come in contact with. She was mad because we couldn't back up to the yellow line because there was a car behind us. They really need to fire her before the whole place closes down. I don't understand what her problem is, but I will never return to this restaurant again. read more

Genuinely the worst experience at a fast food restaurant I have ever had. Manager was berating the cashier (who was brand new and training) the entire time she tried to take our order. Then they gave our food to a drive thru customer and blamed us for not stopping them. I asked them to either refund or remake it, and it took thirty minutes for us to receive our food. When we received our order, it was wrong. Do not come here. read more

By far the worst restaurant experience we've ever had. We waited over 40 minutes for our food while the manager (who was busy yelling at his employees and other customers) insisted that he made our order 3 times and we missed it. On top of all that, our order wasn't even correct. Worst Wendy's in the state of Florida? Possibly! read more

Great food great price friendly staff. People on here crying. They have low staff if you can do better come inside an do it yourself or stfu n move on read more

Store at 9055 Trout River Blvd was out of napkins, knives and all flavors of frosty including the new strawberry flavor. Why would a manager allow NEEDED utensils and napkins to run out? You are advertising on your sign outside, "get your strawberry frosty here", and then there is none available. POOR SERVICE. Geneva Pittman read more

It's raining outside and this man is out here cleaning up the parking lot . Big shout to him the parking lot is looking better (: keep up the good work he needs a good job read more

The worst service and people here have the worst attitude. The food is always cold and old, and they always get the order wrong and charge you for something you didn't order. I would give 0 stars if I could. read more

This place is terrible. 1:30 on a Sunday afternoon and they had the dine in area closed, with NO signs to indicate it was closed. We got in the drive thru lane, and the very rude young lady said "dine in orders only".... right after we had tried to dine in.... also no sign anywhere for that either. Obviously we weren't good enough to be served by this Wendy's. I had such little faith in this place to start, but I love frostys and the chili, but after this incompetence, I am officially done with this franchise. A giant joke. I understand staff are underpaid and mostly "kids" working, but there is a manager right? They get paid, right? Communicate better read more

man I don't usually give bad ratings but this Wendy's location is terrible!! 1) terrible customer service. 2) Bathroom indicative of the attitude, nasty and filthy water all over floor. 3) the lead person or manager need some training, because she perpetuates the attitude! 4) the first ever Wendy's I have ever had bad service!!! 5) Wendy's you are better than this!!!!! or have we just fallen to this low point??????? read more

Super fresh food.. great 10 piece nugget special right now. Cashiers are always so friendly whenever we visit. Had to visit the restroom, something I don't normally do but it was clean to my surprise. Come to think of it, it was clean last time the kids needed to go too. Great job Wendy's. read more

Wendy's - a thank you sign on a brick building - Fast Food Near Me - Jacksonville, Florida

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Waste of damn space they are rude awful and run out of products always they need a new management ruining the Wendy's name

This has to be the slowest Wendy's ever__ I wanted to see how long the wait is-- 20 minutes in drive thru and its between the lunch and dinner rush!!!! Perhaps because it's the only fast food restaurant ar ound that it is still open. They were out of drinks and didn't have change of things!!! They might as well have closed for the day read more

Aweful!! We were on a 7 hour drive and wanted food. It is 1:30 AM and we are hungry and tired. Now i understand that it is close to closing but I'm sure the company itself would never turn down customers...right... that's what i thought! This young lady that works here wasn't taking our order, we called through the speaker and no one answered (again we knew they were opened) she then gave us an attitude and didn't let us finish our sentence. When we arrived to the window she rolled her eyes and gave attitude again. I understand that it's late but with that attitude, that won't get you anywhere! Anyways that's all! read more

This place is definitely the SLOWEST restaurant I have visited in my life. After working at multiple restaurants myself, I have no clue how this chain hired a crew that takes 10-15 minutes to serve each car in the drive through. Do NOT come here if you are wanting fast food in less than 45 minutes. As you can tell from other reviews, you don't get quantity or quality with this restaurant. Place needs to be shut down. read more

Piss poor service! This is the slowest drive-thru that I have ever experienced. There is a SUPER SPECIAL (COMPLETELY RUDE) gal that works there-that made the trip that much more undesirable. I think her name was Kevinque. R-U-D-E! read more

The worse customer service in the world. The good is never fresh and you wait forever in the drive-thru

Every time I go, the drive thru is so slow. The last couple times I have gone to get a frosty and it seems like nobody there knows how to fill the cup. The last one I got was half full and when I asked if they could fill it up they gave me this look like they didn't want to. I just pulled off and do not plan on coming back to this location. I would rather drive all the way to River City Marketplace if I want Wendy's that bad. read more

Drive thru always takes 30 minutes. It's crazy. I don't understand. It's fast food. Did they forget that? You're supposed to get your food fast. I could've gone to a sit down place and got my food faster. read more

I went in to get a frosty. It was normal Wendy's quality, but good grief, it's been a long time since I've been in a Wendy's with such a depressing atmosphere. Usually the employees at other Wendy's locations don't act like it's a chore to get me something. But at this location, everyone behind the counter acted like THEY were doing ME a favor! It's not that they have bad customer service here. It's that they have no customer service at all. The only pros I can think of are that the restaurant was decently clean when I was there(although I didn't venture into the restrooms), and the food was normal Wendy's. read more

This Wendy's have the worse customer service EVER! Me and some coworkers went there today and one of their fries were cold so she asked for hot ones, the cashier gave her hot ones and told her not to return. How rude is that! The employees had no hustle about them. It was basically I'll get your food when I can. AWFUL SERVICE! read more

I've been sitting in line for almost 20 minutes and haven't even placed my order yet this is ridiculous and uncalled for. What kind of fast customer service is this,there is a lot of people in line wrapped around the building you guys need to move it!!! read more

This place is a joke!!! The owner/manager/cooperate offices should be ashamed. Everything from the employee's attitudes to the wait time to the lack of food(oh we are out of that) is horrible. When we were at the speaker ordering chicken nuggets, we actually heard one of the employee's say to the one taking our order to "tell her were out of bbq sauce" which they were not because the girl at the window gave us some. I don't know anyone who goes to this Wendy's who has had a pleasant experience. SHAME SHAME SHAME on them. read more

If zero stars was an option, that would be my choice. Slow, slow, slow. Always rude. I mean the kind of rudeness where you look around to see if you're being pranked. I keep falling for it because there's nothing else around. That makes me a big dummy. Don't be like me--save your money and eat at home. Also, they are always out of potatoes. read more

The cashier got the order wrong,I asked for fresh food and they still gave me warm fries,and still did not give all of the order,zero stars but won't let me put that so I haft to put one star but I'm never going to Wendy's again zero stars, and also my friends sister found a pill in her food at this Wendy's ,absilute ZERO STARS read more

I don't go to fast food places on the regular, I usually go to grab something quick and there is nothing fast about this place. Waited in line for 20 minutes in the drive thru (couldn't move the car because it was blocked) and they didn't mention anything to apologize for the wait. The food was cold and I just left super confused how they are still in business read more

absolutely horrible. I wish I could give this place no stars. No customer service no pride in their work. Pathetic attempt at running a fast food restaurant. The location is probably the only reason it's still open. read more