First time coming here and I find these in my food. Very disappointing. I ordered the biggie bag with the Chicken BLT. Nuggets and Fries were fine ... but when i unwrapped the sandwich i noticed the green bug on the cheese. Originally, I was driving back about the bugs on the burger, but when i went to check the Cinnabon i noticed the roach. Not sure how you serve the glaze without noticing the huge roach but... yeah. When i went back i was offered a swap for the two items but I asked for a full refund. The manager was helpful, gave me the refund and apologized for the inconvenience. Will never be back to this location but I appreciate the professionalism on behalf of the manager. read more

Wendy's - Bugs in Crispy Chicken BLT Biggie Bag - Fast Food Near Me - Houston, Texas

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I swear I posted a review here before. Now I know why avoiding to come back to this Wendy's on Fondren and SW Freeway. It used to be my go-to place after partying. They gone through some remodeling and dining room was a health hazard a year after. I stopped by for a drink one day and documented my experience. I remember quite well because of my videos. Didn't go viral, thank goodness for that. But it received over 2000 views in few hours. Today. After gotten disgusted with Domino's Pizza, I still want my Fourth of July celebration with American's favorite. I decided to have some hamburgers. Why not Jack in the Box next door? Because I prefer the square beef patty. I pulled up to parking lot and walked in to the restaurant. There was one customer eating by the TV. I proceeded to the counter. "Hello?" Then, I looked at the menu. Five minutes later, "hello?" Does anyone respond? No. I only saw 2 people at drive-thru window and kitchen. Ok they must be shorthanded. I decided to drive thru like everyone else. I ordered double stack with and without bacon, chicken sandwich and a 99 cents cookie. When I got home, there were 2 chicken sandwiches, double stack with bacon and a cookie. That's not what I paid for. "%#!$&?*#¥*@#*£!" Calm down, Lou. read more

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Used to be good but definitely not coming here anymore. I like to get chili cheese fries every time I go to a Wendy's so I'm so stranger to it. The quality of the food just isn't what it used to be & my orders have been wrong each time I've gone lately. I ordered chili cheese fries last time I went, got baconator fries instead. This time I went again, ordered the same thing & what you see in the picture is what I got. No chili, lots of cheese & a handful of beans. It didn't even have remanence of chili & had maybe one/two clumps of meat. I just won't come here anymore. read more

Wendy's - Chili Cheese Fries (with all cheese & nothing chili) - Fast Food Near Me - Houston, Texas

I went to get a meal, they forgot my barbecue and my fries. The worker gave me hella attitude to make me drive around again just for my barbecue & fry terrible terrible employees and the cherry on top, they gave me a small fries, even though I I paid the up charge for large fries the second time so I had to drive three times back because they just couldn't get my order correct, it was a simple order and the drive-through was empty, went to Wendy's beside it, but they're so happy about my order. Just go to Wendy's. We even got more food for cheaper. read more

08/07/2022 @2:15pm Whoever took my order seemed like a very sweet person. Was patient and answered my questions. Once I pulled up to the window it went downhill. People arguing on how to give change was the first thing. Then taking forever to get food was second , and finally order not being correct . Food was atleast hot and the other good thing was we got free fries . read more

Wendy's - Free fries - Fast Food Near Me - Houston, Texas

Chicken nuggets were perfect, crispy, and had perfect amount of seasoning. The chocolate frosty was good until I spilled it in my car. The fries were too salty for me, but perfect to my friend. The service was good. read more

This is THE ABSOLUTE WORST Wendy's I've ever been to! I ordered the five dollar bag in which the nuggets were cold and rubbery, the fries were cold and the burger was cold. They slapped one big piece of lettuce on the bigger and the back on didn't taste cooked. The lemonade was the only thing tasty! The drive through person was DRY AS HELL! He did not engage in greeting me, did not say thank you he was not friendly at all and was JUST DRY through the delivery of my visit which I deem as poor customer service at its finest! What is the point of working in fast food if you don't want to do your damn job! I couldn't even take my food back because I drove on my lunch break to pick up a quick meal! This team you have is horrible in the customer service department and had I been given a receipt I would have called as well to make a complaint. I will never come back here again! My suggestion for you going forward is greeting your customers, Make your food hot and ready to go and treat your customers with kindness like you care even if you don't! HORRIBLE SERVICE INDEED! Had I been a shopper I would have given them an "F" read more

bro after a long day of working a double and not having enough money i choose to take my girl for some Wendy's because I would tell her this place always holds me down. tell me why this bitch that was taking my order felt fucking rushed when I was the only fucking one at in line and then when she is handing me my order not only did she not give me the sauces I asked so I asked for them and she gave me even more attitude. keep in mind I asked for 3 different order and was only given 2. then she proceeds to tell me to go to the front and wait but I tell her okay just to not forget the sauce I want in that order. this bitch just looked at me and closed the window and instead of driving to the front I just stayed there and she left. then I was giving my 3 order but they ain't even give me my fries. like bro next time I deal with them same people it's gone be problems read more

Another day another wend'ys down the hatch!!!!! I took my midterm today and after the quit hard test I was in the mood for something greasy or fast and quick to get. as my driver drove through the drive through I could already start to smell the magnificent food I got the 10 count with fries or the number 3 and it was AMAZBALLSS definitely one of my favorite quick meals. They were very fast with their meal making and let me say my food was fresh not frozen . I must say another great meal (I wonder what I will try next ) read more

I don't recommend this place not only because of the customer service but also because i got food poisoning from this place 3 times.

What a difference 3 years make! Millenial at drive thru taking orders sounds like he gots zero training. Had that i dont care feel. not human by much. Sad face emoji read more

To me the only good things at Wendy's are their Frosty's and their chicken nuggets. The rest of the menu is just ok and doesn't compare to the other fast food chains in Houston. This location has been by my house for as long as I can remember and always had fast service, which I like. The only thing I don't like about this location is that the drive thru people are never clear in their enunciation of words and always seem rushed even if you're the only person in the line. read more

Wendy's - Fast Food Near Me - Houston, Texas

For me to be sitting in the drive thru for 20 mins to receive my food and it not be hot i think is crazy .they forgot the bbq sauce as well. Ion like that. I had to come edit this cause even my fries cold..... read more

Do not eat here worse service ever manager was screaming and didn't acknowledge the customers waiting in the lobby, started yelling over me while I was ordering read more

Got there and got told to pull up, waited 20 minutes. The guy mopping the lobby had to remind them about my order when I asked about it. And the order was still wrong. The guy mopping brought the food, and ended up locking himself out. What was that wendy's? Horrid. read more

Yasad. Manager on duty is the rudest person. Made me come out of character after he scolded me like a child. Canceled order and will not be returning. read more

Went through the drive through and ordered over 40$ of food and had two sandwiches missing my spicy nuggets were burned and I asked for extra cheese on my chili and in return they put NONE. y'all need to do better. read more

They took so long for two baked potatoes!! Literally stood in the line for 20 mins then told me to wait aside... then took another 20 mins to take my food, didn't even apologize for the wait. read more

If I could I would give negative 5. Went through the drive through, the guy was rude and acted like he didn't want to be there. Order a Dave's single with just lettuce and tomato, got home and it had everything but the lettuce and tomato. I can't eat cheese and there were two slices. Managed to scrape everything off, but I shouldn't have to do that. Asked about the seasoned fruit that was on the menu and he said they don't sell that. I told him it was on the menu, guess he didn't care. Again, don't go to this Wendy's read more

I went for lunch to order some food, it took them 30 min then they had me waiting because someone was going to bring the food to my car. It took them a while to bring it out there so I had to go inside to see what's going on. They had my food in the counter they didn't even go out to there to hand it to me. Plus my food was cold by the time I went to grab it! read more

I use to attend school right down the road from this Wendy's. Knowing the area and a few visits in the past had turned me off from purchasing from this location. However, by opinion changed a few weeks ago when I was in a bind to get to my destination and needed a quick meal (Thanks Quiznos for not knowing how to apply your own coupon to an order)! I didn't help that this particular day I did not know what I wanted to eat. When I settled on a baked potato from Wendy's, I crossed my fingers and toes that my stomach didn't resent me the next day. Since it was late and I found out the kids meals were $1.99 after 4pm, I decided to get one and save a little money. To my surprise, the nuggets were fresh, the fries were hot (without me asking to nix the salt to force them to drop fresh fries), and the crew member was very courteous! Just overall great service! Can't beat it for $2.15, which by the way has a cheaper drive thru tax because McDonald's charged a drive thru tax (bet you didn't know that)! read more

Wendy's is one of the few fast-food restaurants that I sit down to eat at, rarely using their drive-thru, believing it's a leftover habit from years past when they offered a salad buffet. But with that idea now extinct there has to be another reason why the dining room at this location is always full; likewise, their drive-thru is not as busy compared to the other restaurants in the neighborhood. So I ask myself, why is this, (As if there aren't more pondering questions to answer) only to conclude that the food is remarkably agreeable, the prices affordable, and although the buffet is long gone its successors, the Garden Sensation Salads are delicious. This last visit I'm excited to try their new Asiago Ranch Chicken Club, it looks delicious, and hopefully the flavor is up to par. Being a Chicken-Sandwich connoisseur, (see Yelp profile - Last Meal on Earth) it is tremendously significant that the chicken patty be juicy, if it is not, none of the condiments will salvage the sandwich, essentially tasting like a dry piece of rubber on a bun. Just sayin'. Surprisingly the restaurant offers three versions of the sandwich - Home-style, Spicy, Grilled, but I like spicy just in case the meal lacks. I take my first bite, WOW, the flavor explodes, it is perfectly delicious! The incredible cheese flavor is beautifully balanced with fresh tomatoes and lettuce. The bacon is crispy providing crunch, and the ranch sauce bastes the spicy patty. Truly genius - Asiago cheese, smoked bacon, and ranch sauce boldly accenting juicy-spicy chicken, take a bow. Incredibly my only complaint is the bun, kind of boring, compared to the fusion of flavor it holds. Yes, my question is answered, Wendy's is worthy of sitting down to eat at for enjoying an excellent sandwich at a great price. Enjoy! read more

The manager Joann was coughing while handling food and was not covering her mouth or wearing gloves. Coughed in her hand and then didn't wash her hands. Then while preparing my order coughed repeatedly over my food as if it was nothing. Extremely poor hygiene. read more

Went to the drive through window and winded up waiting 15 mins for the wrong order. Thanks jackasses

Just went through drive-thru tonight, got incomplete order. Missing burger. Called store they want me to come back & pick-up burger. Asking them to remake baked potato since it's going to be cold & mushy from microwave by the time I do get to eat. We will see. Went back, INSIDE, got replacement burger & new potato. Plus a small Frostie (no charge). But I did have to drive back wasting gas & time. read more

I remember eating from here i had gotten a chicken nugget combo and they made me so sick I've never eaten from there ever since

This place is ridiculous. I got there around 7:15pm and I ordered two 2 for $5, two 4 for $4, baconator (just the sandwhich), and 2 value fries. First I have to pull up and wait (no biggie) and then they come out with my food. Half my order is missing. The manager said forgive me we are short staff (ok I understand) and then she says "ok what are you missing" so I show her my bags and proceed to tell her. She goes to get my missing items, comes back and I'm still missing food. I have currently been sitting here and as of 45 mins later I am still waiting on my food. This should not ever happen. It's called fast food for a reason and now all my other food is cold and still don't have all my meals. read more

Amazing Wendy's my order was a little odd but they had no problem with it and didn't rush me!! Good service!

Order was wrong- I ordered single burger with no cheese and got a double with cheese and was charged the higher price. But the worst part- I was standing at the counter waiting for my food. A lady came in and said she had ordered nuggets in the drive-thru and wanted to add fries. The cashier rang it up, she paid. Took a little while to give her the fries. She said she still needed her nuggets from the first order. So the lady working the drive-thru got her nuggets and said she threw in another order of fries because the lady had to wait so long. I stood there for another minute or two, then got my order, with no Thank You or Sorry for your wait. Really? So the lady who comes in after me and gets her order before me gets a bonus?!? read more

Dude at drive thru had a bad attitude , leave the personal problems at home. The drinks were watery and nasty as hell. Bad customer service.

Drive-thru was great! No complaints here. The guy was nice and apologized for the inconvenience (I guess the people ahead of us took longer than anticipated). Overall, great food and experience here. read more

Avoid! Food always cold and soggy Very dirty staff there are flies and roaches in this Wendy's worst Wendy's I have ever seen manager does not care that staff is dirty restrooms has bugs please stay away! read more

i came through the drive through this afternoon and told them about how yesterday i order the pub bacon fries and they werent given to me, all i said was to make sure to include them this time, take in mind i payed and didnt make a fuss about yesterday fries, just wanted to make sure i had them this time but nope there they go again bullshitting me and given me regular fries, need hire better employees read more

Tried giving this Wendy's a try because I love Wendy's but this location on fondren total disappointment. Food is either cold, soggy or burnt I don't get it? They are nice but they never give you ketchup I had to go inside from the drive through because they wouldn't come back to the window. I would say they are just not trained or they don't care about their brand! read more