Let me start by saying this wasn't just an order mistake--this was a serious safety issue handled poorly. I ordered a smoked turkey sandwich (no tomatoes) through Uber Eats. When it arrived, I noticed something looked off, so I checked it before eating. Good thing I did--because the sandwich had ham on it. I am allergic to pork. Not "I don't like it"--I'm talking about swelling and ER visits. So this could have gone very differently if I hadn't checked first. I called the store expecting at least some concern or an attempt to fix the issue. Instead, I got a very dismissive response and was told to go through Uber Eats for a refund. No apology, no acknowledgment of the allergy risk, no effort to make it right. Uber Eats gave me a partial refund, which didn't even cover the sandwich. Mistakes happen--but how you handle them matters. In this case, the lack of care and accountability was disappointing. I won't be ordering from this location again, and I'd strongly caution anyone with food allergies to double-check their order. read more

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This place is not like before honestly before they used to tell you what you wanted step by step, now they don't care they just do the sandwich simple no modifiers at all I usually don't write reviews but the quality of this place is going down read more

Worst location (Meyerland). Restaurant was very dirty. Stuff all on the floors. Sandwich was dry and poorly prepared. Bacon burned and just horrible. read more

This location is terrible. Food is great and always has been, but the service is absolutely awful and the employees are utterly rude and nasty towards the customers who simply ask about their orders. I ordered my order online and forty minutes later, it is still not ready. This has happened to me three times now. The order receipts are also stacked and jumbled in a disorganized pile. When I asked about the status of my order, the employee rolled their eyes and gave me a nasty look. Last time I come back here. Fire pickle spears tho UPDATE: i opened my sub and the cheese is on top of the paper, not even inside the sub. read more

Firehouse Subs - Zesty Garlic Hook & Ladder - Delis Near Me - Houston, Texas

I will start off by saying I come to this firehouse often and the manager is never particularly friendly but tonight he was unbelievably rude. I was trying to place my order in the drive thru at the end I asked him to repeat it please, he said no pull up. I knew then my entire order was wrong. Sure enough when he handed me my food the 3 sandwiches were all wrong, I asked him to redo he said no, you can come inside if you have a problem I have cars waiting behind you. I had my kid in the car and was not going to cause a scene but I will never be back. Someone should have a conversation with him about his terrible attitude towards his customers especially those you support your business. I even told him that in the beginning thinking it would make things better read more

I was heading home and hungry. I had never been to a Firehouse Subs. I ordered a tuna subway. It was pretty big and I only ate half. They have a drive-thru and I didn't know it at the time I went in. The sandwich is served in a compostable box and paper bag. It comes with a pickle slice. It was pretty good but I prefer the subway from a competitor. read more

Firehouse Subs - Tuna subway - Delis Near Me - Houston, Texas

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My. Goodness. Look at your ratings. Look. It's not the sandwiches. It's your performance. If you. Bilial (sp?), Akira (sp?), and the manager, Lucero. Wow. You should be ashamed of yourselves. Everyone had DISGUSTING attitudes. Deplorable. Biliary (sp?) is absolutely clueless. Why is he at the window taking orders? I repeated my order 6 times. SIX. Because parking is so limited here and there are several businesses, I could not find a parking spot. I then went to the drive-thru only to be met with someone who could not understand what "fully involved" means. If you work here, you should know what it means. There should not be a customer who knows what it means and you, who works here, doesn't. Fully involves means with lettuce, tomato, onion, mayo, and Deli mustard. I ordered a firehouse Smokehouse beef and cheddar brisket as is, and I told them to make it fully involved. The guy asked, "Do I want onion?" I said I want it fully involved , including onion. He then asks if I want tomato ... again... fully involved includes tomato. I reiterated that I want the SmokeHouse beef and cheddar brisket as is, and I want it to include fully involved with lettuce, tomato, onion, mayo, and Deli mustard. He said what? I repeated it calmly. He said what again... I repeated it with an attitude. He said, "Do you want onion?" I asked him if he could hear me. He said, "What? Pull to the front." At this juncture, I am terribly agitated. I pulled up, and Bilial (sp?) asked me what I ordered. I'm confused because there's no one behind me and there's no one in front of me. I repeated my order, and he said, "Do you want onions?" At this point, I think I'm on Punk'd. I am completely and utterly flabbergasted at the poor customer service here. He then nonchalantly gave me a random total, and I asked him to add my birthday promo. He doesn't know how to do it and further closes the window on me. Lucero comes out and says, "What is the matter. What did you order?" I retorted... I don't understand. I said my order five or six times already. She asked what is my order. I said it's on the screen. She then asked, "What's the problem?" I said, "I just want to add my birthday coupon." She proceeds to have a strange unprovoked attitude with me. I said nevermind. I scoffed then left to try to find a parking space so I could conevermore. I eventually went inside and asked for the manager, and she was scared to come to the front to meet me. I'm on my 10th minute here waiting and nothing. Isn't it amazing when people are rude to you when they think they can, but when you confront them face to face, they cower? I see now why the service here is terrible. It all stems from management. Akira(sp?) Has a weird attitude when I asked him to speak to get the manager for me. I had to ask him three times and He barked at me that she's coming. Then he proceeded to answer and a phone order and was extremely rude to the customer. Like.. really rude. I was stunned. At this juncture, I just knew this was standard practice here. After 15 minutes, Lucero finally comes out, and I can tell she knows that she has poor customer service. She says, "What do you want?" And then bucks at me harshly, saying "what? What? What like what do you want?" Her lips start quivering with anger as if we're going to fight or something.. I may look how I look, but there's nothing aggressive and certainly nothing physically aggressive I will ever experience with anyone.. ever. That wasn't provoking me to do anything at all. I asked her her name. I asked her for her Associates name as well. She said what are you going to do what are you going to do? What are you going to do?" What are you going to do?" What are you going to do?" What are you going to do?" Then she tells her associate to take a picture of me and write a full description and make sure that I'm on the camera. O... k... very strange. Lady, that won't help your claim at all. What you'll find in the video is me standing very calmly for minutes upon minutes on end, then asking four times to speak with the manager calmly. Whatever you're trying to accomplish.. fail. Anyway, as long as this manager and these associates work here, I will not be returning. Ever. And no.. I never got my sandwich. read more

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Food here is good. Come here from time to time for their subs. Got the firehouse hero and a soup. read more

Firehouse Subs - Inside - Delis Near Me - Houston, Texas

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Gave me the wrong order after having to repeat myself on the order at least 5 times. I don't even leave reviews this just mad me mad. Also waited forever read more

Food was great! But I can't say the same for everything else. I placed a pick up order to be ready at 11:15... I did not get my order until 11:54. When I asked the workers if it was ready and if they could check the orders waiting behind the counter they said " those aren't yours.. THOSE AREN'T YOURS" in a very rude tone. I was very nice when asking my question but they responded in a harsh and mean way. I will not be coming to this location again and I would not recommend it to anyone else. Not only was the wait insanely long, but the service was terrible. Stay away from this location. read more

Bland sandwich, food was ready for pickup, ladies were nice. Place was clean. Speedy service

Decided to do a review on firehouse subs because they're always looking out for me and my dad when we come here for lunch. First, I walked in and all beautiful the ladies said welcome. So that was off to a great start. (I didn't get her name) referring to the girl who took my order.She was awesome and really fast with taking my order - she even reminded me to ask for toast wheat. The whole store was clean and so yeah these ladies are handling business and I know I'm gonna enjoy this toasted tuna sub read more

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I love there sandwiches I had placed an order to go but I went to pick up and instantly got greeted by the lady in the front everyone was so nice! & the vibe there is also so nice! read more

Firehouse Subs - Club On A Sub - Delis Near Me - Houston, Texas

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I would never go back to this location. This working name Erika was so rude and nasty. service was so horrible. I felt like my food was in danger. I was with my family and I didn't want to rude our lunch as a family. I asked for a moment to get my order together. My grandfather was waiting before ordering and she kept being pushy. she would roll her eyes and the others that work with her was nasty as well. I would call corporate but I hate being that person. read more

The only other Firehouse Subs I've been to is the one in Meyerland. I hesitated to come to this one because the Meyerland location is so great, I wasn't sure if this new location could hold up to it. I understand that this location is brand new, so I wasn't expecting them to be amazing out of the gate. To keep things short, everything was amazing. There was a great design, great service, great food, but the only thing that couldn't compare was the lack of meat I was given at this location. It's not like they barely gave me any meat, but the Meyerland location gives like triple meat without you even asking. So I might come back in a few months to see if anything's changed, but I'll stick with the Meyerland location just to get more bang for my buck. read more

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Not a good value (portion size and quality) for the price charged. Hell the portions at Panera Bread is much bigger (and we all know they are a rip off) If it was not for the long line at Chic Fil-A next door, I would not have gone to this establishment. Waste of $13.00 and left hungry. Now I remember why I only went to any Firehouse Subs once and only once in my lifetime. read more

Fresh subs and delicious cookies and brownies. Service is always great and fast I do recommend this place for a good sub or cup of soup.

Well tonight's Oder was just disappointing. I'm not sure if they were super busy tonight or just simply not taking their time on the orders. My husband ordered the pepperoni meatball sub and there were absolutely no pepperonis! I ordered the Philly cheesesteak and i will say it tasted great but was missing the banana peppers I added to the sandwich which were also missing... food was good but could've been fantastic if they had taken the time to make sure our orders were fully fulfilled. read more

Firehouse Subs - Supposed to be the Firehouse Pepperoni Meatball Sub - Delis Near Me - Houston, Texas

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EXTREMELY OVERPRICED MEAL! Paid around $10 for a regular italian sub with chips and drink. Got a 3 in childs meal.anywhere else. Felt SCREWED. Only reason I went to this location was the line next door at Chic Fila was too long. My first and last time visiting any Firehouse subs location. read more

I liked it when they had all the hot sauce out to try but with COVID... there isn't any. Well there is so many places to get a sandwich but l enjoy FIrehouse one in awhile. I haven't had any issues with this location. read more

The hook and ladder sandwich tastes pretty good and savings buying combo of cookie and beverage.

I like this location because it is close to my job. The staff is friendly especially Kelly! Although everyone has a mask on you can still see her smile when she greets you walking through the door.... read more

I've read bad reviews on this place, but stopped by anyway Bc it's a freaking fast good joint and wanted my own opinion. I WAS greeted when I walked in so I was pleased with that... I ordered 2 sandwiches, both with less bread Bc I'm cutting carbs. I ordered a meatball and a club sandwich. The meatball was missing oregano (which isn't that big of a deal) and my bread wasn't gutted. It's a little hard to do to guy the bread myself Bc the marinara sauce is all over etc. NI BIGGIE, stuffing my face anyway. While I'm eating my medium club sandwich, I notice there's no bacon. I let one of the ladies know, and 2 minutes later she brings me ONE piece of bacon as I am half way done. Again, maybe it's better tho way Bc I'm saving calories... On another note, The hot sauce is pretty decent, so all the bottles were empty. All in all, ladies were nice, bdon't expect too much, but I've been to better locations... read more

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Firehouse Subs doesn't understand that to make chicken and dumplings, you need dumplings. Their "chicken & dumpling soup" is just soup. The tiny, isolated granules of dough do not qualify as dumplings. $4.29 for a tiny cup of soup is outrageous. To top it off, the soup was practically tasteless. When I arrived at the appointed time to pick up my online order they had just started making it. There was nobody in the place when I got there, yet I still had to flag down an employee for attention. read more

I decided to go to this location for dinner, and as soon as I come into the restaurant I'm not greeted by anyone. I stand looking at the menu without anyone asking me if I had any questions. Only positive is that the food tasted good. read more

Great place! My boss makes me pick him up a sandwich from here 3-4x a week. I've had the Italian, meatball, ham, sub on a club, and some other sandwiches, and they're all good. Good food, friendly staff, decent prices. read more

Ordered, then waited 25 minutes. When I asked about my order at the counter, the employees just looked back down at what they were doing. No one working at the time spoke English. read more

Very efficient and friendly staff. Al the manager clearly knows what he's doing here. I've been here three times since it opened, both inside and through the drive thru. Fast fresh and delicious each time. read more

Great Subs, didn't know Firehouse Subs had Drive thru, it's so convenient. Staff is great and welcoming.

Tried to go to the drive through 15 min before closing and it said "were closed". I went inside and the three girls working looked at me as if I had walked in past closing and continually gave each other looks as if it was such a bother that I was there. I told her everything I wanted on the sandwich and she had to ask me multiple times what I wanted when making it. Pure laziness to close the drive through early and get angry when someone comes in with ample time before closing. Now home and looking at my sandwich they forgot my cheese and mustard. Lovely read more

Terrible service. My wife got her sub 5 minutes before I got mine. When I looked at the prep area, my hot sandwich was sitting there on the counter unattended, getting cold. No apology. Don't bother. read more

Terrible service . Asked to take a few things out of my sub and they did not care and still left the stuff in it. Took over 30 minutes to give me my sand which and did not even apologize. read more