Stopped by this location for a quick snack after shopping at nearby HEB. As soon as walking into the store, I saw a promo for free medium fries with a mobile app order, but the app kept on saying there was an error. When I showed my app to the cashier, Larry, (who appeared to be a store director), he was dismissive and said there was nothing he could do, then walked away. Another employee took my order, but it was incorrect since I ordered grilled chicken nuggets and received fried ones. The restaurant was extremely crowded around 4:30 pm (probably over 30 high schoolers), I didn't see any other employees, so it was easier to just eat it and leave. I also noticed what looked like a small piece of styrofoam in my drink. Poor customer service and order accuracy. First visit to this location and likely my last. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

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I ordered a breakfast meal with hash browns and I received basically a box of grease. Service is always good but that hash brown was not it read more

Chick-fil-A - Hash Browns - Fast Food Near Me - Houston, Texas

Larry the Jr Director Doesn't know how to do his job or be polite I thought chick Fil a motto was hospitality towards customers, which Larry had none. The other manager a girl around the 5:40 pm shift was very polite and resolved my concerns. read more

Get back to quality over quantity. Couldn't even tell this was any different from the regular sandwich. Almost no cheese at all. For a$12 meal you need to do better. read more

Chick-fil-A - Honey Pepper Pimento Chicken Sandwich - Fast Food Near Me - Houston, Texas

To s of new employees who do not speak English. I have never experienced such bad customer service from a Chick-fil-A. If there is ever a problem I simply contact customer service through my app and they make it right. Not this case...pathetic. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Of the last three trips to this location my order has been incorrect or uneatable two of of three trips. I submitted a complaint thru the app and received an 'I'm sorry' but nothing else. The egg white muffin that was no good and should have been replaced or a credit, but no. I even advised I appreciate the apology but a replacement sandwich would be great. I received no response. read more

It inevitably happens. What is the ONE day you crave CFA?!? Yes. Sunday...but that's cool. I am very proud of the owners still closing on Sundays. So I begrudge them nothing. This location is insanely busy. But that does not affect quality. Order using the CFA app. Pop in. Acquire deliciousness. Walk out. No being assailed by 4000 small people. No soccer mom cutting to the front of the line thinking she is the most important person in the universe because "I have a Suburban full of kids and need to order quickly and the drive thru is too long". I have a dog at home that needs walked. You obviously failed kindergarten. Back of the line sister. Wait sorry. The food quality is great and the app makes the reception of this great food immediate. The staff are always friendly and the place is clean. Solid 4 stars. read more

i had the worst experience every at the location on 5001 beechnut, i order my food at the enter com amd i drove up to receive my order and lady name jadlin went to every car but my car and took there payment and i waited at least 10 minutes waiting to be served to take my money i was appalled and very taken back she said let me get my manager i didn't ask for a manager i just wanted my food the manager came to my car diana i didn't say anything but i would like my food she said we don't have ur order and they wasn't trying to take my order and finally they took my order and i paid for it and i recorded everything i am not happy with this franchise, if this is good and godly service ur corporation wont last read more

The food was delicious, and impeccable service. The staff where nice and the location was very clean and organized while being very busy.

I find this location to often be unfriendly compared to any other location. Additionally they have started limiting the sauces if you ask for 3 sauces they will tell you that is too many. I don't get ketchup with Fries so not sure why there get bothered by replacing that. Chikfila has always been known to give as many sauces... they are starting to become like McDonald's. Stingy and rude. read more

I got salmonella from this place. People was very rude like they didn't even wanna work there zero out of 10 not even that clean

Great food and consistent service. You can't beat it. I love the way Chic Fil A specializes in that. I ordered a a Spicy Grilled Chicken Wrap (with Chili Lime Vingerette Dressing) and a Small Fry. I just cant resist their fries. I dont know what they put on them but geeeeez I cannot resist... lol All in all, this particular location was clean and so was the restrooms. The drive thru line was ridiculously long, so I decided to get out, go in, and order. Not sure if it was quicker, but it sure felt like it. And although it was the hustle and bustle of lunch time, I still received service with a smile!!! Now that, is awesome!!! I will definitely be back to this location! #happycustomer read more

Drive through women are mean not even friendly. Very demanding they don't smile at all.

Same complaint as many others. They frequently get your order wrong or forget items and then refuse to do anything about it. Calls to Customer Care go ignored. Avoid. read more

Just grabbed a chicken sandwich to go. Friendly guy at the register and the food was good. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

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Food here is the typical Chick-fil-A food (aka delicious). What really impressed me was their efficiency in the drive though. Their lines are always long, but it literally took me 10 minutes to get though it. I was really impressed. So if you see a long line here, don't let that deter you!! read more

Wow! If this location is consistent with anything, it is consistent with getting it wrong. So many times our orders have been wrong and asking them to correct their mistakes is utterly ridiculous. No, I don't want to drive back up there and pick up the fries you forgot to put in my order, after driving all the way home. And no, I don't have my receipt from a week ago when you forgot to include my mac-n-cheese. But, look, here's my app that shows I was there and made a purchase. Why didn't I call you that day? Because I was running late to a funeral for a dear friend and calling about a missing item in my lunch order was the last thing on my mind. I'll reach out to corporate. Thanks for contacting us, we will have the operator reach out to you. Dead air... never heard from him. We honestly stopped going there for a couple of years because of the mac n cheese/ funeral incident, but recently decided to give them another try when they opened the Meyerpark location. They (Meyerpark) don't always get it right but at least the manager is nice when you call to let him know. Had car trouble today when we were driving up Chimney Rock to get some C*ne's and so we rolled into the Meyerland locale because of proximity. What a mistake! Got our order wrong even though I repeated it multiple times. I'm done. There's a reason their parking lot is nearly empty even during peak times. Owner needs to do better. :( read more

This is one of the worst Chick-fil-A, in Houston, they serve half of waffle fries, also they are the most spensive fast food restaurants $ 8.93 for the combo #1 , the leaves you with the stomach enty.. hate to pay such amount of money for a food and feeling like I haven't ete nothing read more

Chick-fil-A - Enty box of waffle fries, not fair for the price. - Fast Food Near Me - Houston, Texas

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Chick-fil-A strives for uniformity. Uniformity is why Chick-fil-A is so popular among people. People go to Chick-fil-A because they like the experience they receive from one location and expect to receive from another location with no differences. This location seems to lack uniformity with the quality of food and customer service. The food quality lacks higher grades compared to others. Customer service I assume has different training at this location. "My pleasure" out of the handful of times I have been has not been used once. During COVID 19 I will praise the streamlined process. They do excel at this with this location. Improvements can always be made, and uniformity needs to be addressed at this one. read more

Growing in disappointment. Everything points to faster checkout for faster REVENUE. I enjoyed having my fries well done. That's gone. Now we get half cooke/ "we don't have time for well done"/ floppy fries. Customer is not #1. My love is no longer. read more

I wasn't going to post anything because it seems petty, but it's becoming to be enough of a reason for me not to come back to this particular store (now 5 times in the last couple of months) My issue with the store is that they never give you the number of condiments (in this case Chick-fil-A sauce) that you ask for and I'm not talking about an exorbitant amount. I usually pre-order through my app. For each item you order even if it's one meal you get a choice of two condiments per item so, for example, if I get a chicken sandwich meal I get two with my sandwich and two with my fries. So I always get two Chick-fil-A sauces with each item. So for a meal that is four Chick-fil-A sauces. Well, this store consistently will give me half that amount. I didn't notice it in the beginning but now that I do I count before I leave the drive up window. So today I noticed they gave me two instead of four. I asked for the extra 2 (not 10, not 15 not 20) sauces and the lady refused saying they could only give me two per meal.. even on the receipt it says four Chick-fil-A sauces. So I told her very sternly that I would not be leaving her drive-through until I got my extra two sauces. She was very rude and reluctantly handed them to me. I spend a lot of money here almost twice a week to be nickel and dimed by this business.. it's just unacceptable. Stop being so stingy with the little things (like sauce ) because it will earn you crappy reviews. Just give the correct number of sauces that you allow on the app or hell change your app. Make sure you check all the sauces that you requested because they probably won't be in the bag once you get home. read more

Review #54 (as in Studio) If you're from the south and you've never been to a Chick-fil-A there is something wrong with you. I crave it! Everyone craves it, especially on freaking Sunday when their website tells you they are closed so families can have a day of rest and "worship" - that's where my minus one star comes in for all Chick-fil-A establishments because we are in America - a melting pot - we don't live in a country of just Christians. We don't all worship on Sunday. Okay off my rant....Minus one star Chick-fil-A. Best chicken nuggets, best salads, best breakfast, best lemonade, I prefer diet/no ice. Refills are free for dine in. Employees are the nicest folks you'll meet, Seriously - this goes for any chick-fil-A. They always have an over abundance of employees working which is fabulous. Calorie counters are labeled on the menu so just read. The place gets PACKED during lunch, weekends and dinner. Kids everywhere because they have a play area and let's not even talk about the drive thru line!!! Fortunately as I mentioned they are always over staffed and employees are outside taking orders so the drive thru moves quickly. They are on point with service! Just a side note to parents, when you order a kids meal - if you turn in the toy that is inside the meal you get an ice cream cone in replacement. Parking - during rush hours there is a huge lot behind - where the gym is located. Lastly, they cater. So If you're looking for breakfast or lunch for your business or an event - give them a shout. read more

I was in the drive-thru lane while getting my food when I saw the food bagger dropped my fries and putting them back on the bag and on top of that I over heard very harsh attitude towards his team! He was wearing another shirt from the others so I'm assuming he is a manager of some sort. As a leader, no matter how busy or of a bad day you have you're the example of having a positive attitude and treating others kind! read more

8/18/23 poor management, under cooked fries, overcooked chicken strips, they forgot Polynesian sauce and ketchup went back inside for it was given the sauce and then told to go to the self serve for the ketchup, service inside was just poor read more

Tasty hot food and fantastic customer service.. I don't know why there's so many bad reviews but I am happy I can leave a good one .. thank you for getting my food out fresh in a timely manner and addressing my concerns with a smile on your face ! Keep up the good work read more

I love chick fil a but this is my least favorite restaurant. Food is never fresh and my fries are never crunchy when I visit, which is typically after work. Update: I went back to get the free chicken sandwhich and I can definitely say the food was better and my fries were hot. read more

DO NOT COME TO THIS LOCATION. Ordered $30 worth and food was delivered to wrong house. When I called I spoke to a manager named Richard and he said that it wasn't his problem and hung up on me. I called back and said I was heading to the restaurant to fix this mess and get my food. When I got there Richard made me wait 15-20 minutes outside before he came to see me. He had serious attitude right away and accused me of trying to steal saying they had photographic evidence that the food was delivered. I said "Well it wasn't my house show me the picture". He asked if I had a doormat in front of my door. I said of course I have a doormat. He then smirked at me like he was some detective thinking he "got me" just because I own a doormat? He wouldnt let me see the photo until I told him what my door mat looked like. I told him its a door mat with welcome written in many languages all over it. His smirk was gone and he finally showed me the picture which in the frame of the picture only had a bag of Chick-fil-A on a regular "WELCOME" door mat. No address was pictured just a bag of food on a random door mat I couldn't believe that he was trying to use a random picture of food on a doormat AS PROOF of delivery and then accuse me of STEALING. Realizing how wrong he was he said he was going to go make the order. I waited another 20 outside before he came back out to tell me he wasn't going to make the food saying he didn't technically have to and simple walked away. He must of spent the that 20 minutes in there trying to find any way to stop me from getting the food I paid for. Later I called and spoke to the regional director Charlotte and she had said that in the photos drivers use they need to have the address in the picture and promised that I would get my money back and whatever rewards were redeemed but instead I was charged for the meal I never got AGAIN! $60 and world of headache dealing with these people. I called back when I realized what happened and Charlotte told me I needed to come to the store and show her. So again, I had to go back to this location. Once I got there though she started asking me about my order saying they had photographic evidence that my order was delivered. I couldn't believe it, here I was a chik fila a again now because of the second charge to the food I never got but now I had to deal with this incompetence AGAIN. I told her I went through already with you and since they aren't the brightest I told them have y'all checked my past orders? Do y'all have pictures of those previous orders? Can you cross reference the doormats you see in the picture to see if the match up? She did exactly that and said she would refund me for the original charge BUT I needed to go print a physical copy of my bank statement and give it to them so I could get my money for the second charge identical charge. I've never had anything like this happen to me especially at a chik fil a DO NOT GIVE THIS LOCATION YOUR BUISNESS THEY STOLE MONEY FROM ME TWICE AND I STILL HAVENT GOT ANY OF IT RETURNED. PLENTY OF OTHER PLACES NEAR BY read more

Every time I come to this location they mess something up. I've ordered nugget trays for 2 birthdays an both times they were late. Today I drove through with the kids and after checking the bags they forgot the salad dressings. I went back through the line and talked to the manager, listing off the last three occasions I was there and each time they forgot something. She said I was welcome to go to another Chick-fil-A location if I was dissatisfied with this one. I was baffled by that response. read more

They do not always honor their promotions. Today was get a free Chick-fil-A sandwich with any mobile order through drive-through only, I purchased $7 worth of two sides just to come home to find out that I did not get my free sandwich. I even called the phone number on the receipt to try to inform them of this mistake just to avoid this happening to someone else and possibly get my free sandwich but of course "ThE mAiLbOx Is FuLl". Customer service should be a priority! This may not be such a big deal but considering the price of my sides and their lack of customer service, I'm giving this 3 stars. read more

Chick-fil-A - My sides without an entree. - Fast Food Near Me - Houston, Texas

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Good service. Damien was very helpful when getting my food. Alexis was also kind in the driveway.

Chik fil A really irritates me.. they're the WORST chain ever! Their basic Chik-Fil-A sandwich is absolutely horrid! It tastes just so... PERFECT. (Esp when I slather lots of mayo on it). Even their simple chicken noodle soup is warm, creamy and delicious. And have you tried the spicy versions of their sandwiches?! Or the bite sized Chick-Fil-A nuggets?! My stomach is always screaming for more and that is not right. I don't know what they put in their recipes but I demand the FDA come and give them a thorough inspection!! They cannot go around causing insane sandwich addictions in the city of Houston like this! Don't worry I'll direct the investigators to the Chik-Fil-A sauce too. There are addictive substances in there for sure, I know it. I have hoarded a collection of them at home, just in case the always-friendly drive-thru guys forget to put one in my bag. Bleh. The biggest crime of all is their one of a kind waffle fries. How dare they create such a masterpiece. The crispy outside and soft chewy insides, always piping hot and fresh... the fries from my drive-thru orders never make it home. (I have attached a picture as proof.) Is this absurd or what? They seriously need to be more considerate and put more fries in there so it'll last me through the car ride AND when I eat my meal. I hate you Chik-Fil-A! Why are you not 24/7?! I have no choice but to give you... a 5 star review. It's harsh, I know, but you need to learn your lesson. People must be forever warned of your awesomeness. read more

Chick-fil-A - Only a few brave souls have survived the car ride home. - Fast Food Near Me - Houston, Texas

Out of all of the Chick-Fil-A locations that I have visited in Houston, this is second to the worse. The line was extremely long (which is expected and ok) but the lady directing the lines was SO rude!!!! And the person taking our order didn't even say "my pleasure" read more

As a delivery worker, I was discriminated against in this restaurant! A bald white man who claimed to be an experienced man always makes trouble for me when I take a meal! This is even more extreme. At the same time, he took a meal with a black brother. He gave the black brother the meal without any requirements! Then tell me that if you want to pick up the meal, you must confirm it before giving me an order! I think this is blatant discrimination against Asians! I have also been to other chain stores, and the service is completely different! What I want to tell you is that when you encounter such discrimination, you will publish it! Don't give him face when you meet such a beast! Such an unworthy person is really a shame to the chain store! read more

This review isn't about the food either or my dislike of them not being open on Sundays since this is pretty standard at all Chick-Fil-A's for some reason (Although I would think many employees would love to make money on Sundays and it's unfair to them). It's not even about the service since most times it's good. I'm giving this location 1 star because it's damn near impossible to get lunch there during the noon hours and when you do, it's next to impossible to get a seat that's not next to the playground where if you're a guy by yourself you not only have to put up with screaming kids you get dirty looks from the prissy Bellaire housewives for being in the children's section. Speaking of the Bellaire housewives - bravo ladies. Added to the misery of the overcrowding of the lunch (or even afternoon) hours, the place is infested by the High School kids from Bellaire who loiter and take up seats. I don't expect management to throw out children or to tell teenagers to get off their damn lawn, but I would expect them not to schedule birthday parties right in the middle of rush hour and they seem to do this quite often. There have been many times that I have walked in and walked right out after seeing the zoo. read more

GROSS! I come here multiple times a week but service has gone down. The women inside that clean are the sweetest but today will be my last time coming to this location. I bought an ice cream cone for my 3 year old and I noticed that while making the cone an employee by the name of Jalisa got ice cream on her hand and licked it off and proceeded to hand me the cone. I asked her to please remake it and sanitize her hands. With a huge attitude she made another come without sanitizing her hands. I asked again for someone to remake it and she proceeded to reach back into the cone box contaminating it while talking about me in Spanish saying "me da cólera" which means she angers me. She didn't know I'm fluent in Spanish and the manager tried telling me she wasn't talking about me until I busted out the Spanish. I've been coming here since I was in college and now I'm 31 with two kids. Don't come here. They lick their fingers while making your kids food and have zero remorse. Disgusting. This happened Feb 1, 2024 at 12:32 PM in the drive through line in case she try's lying about it to upper management. The tape won't lie. read more

There's a screen with the order detail a ticket for the meal as well that goes on the bag and still manage to forget a fruit cup and the milk with the meal, how does this happen??? The last thing I want to do is go back for items that should of been there in the first place. I should be able to rate -5 star for this post. read more

Always great, fast and efficient service. Took awhile for indoor dining to come back, but curbside and drive thru is fantastic.

I usually go thru the drive thru during the crazy lunch rush! As a Chick-fil-A they most definitely get me in and out and back to work on time. My order has never been wrong! They only thing is that some of the staff isn't as happy as you'd expect them to be, a bit monotone. Quick efficient and delicious! read more

This is the second time that I have had to go back to the restaurant to get a missing entree. This location has gone downhill. Even when entrees are not missing, condiments are missing. If I have to make 2 trips to a fast food restaurant, it is hardly fast food. Very disappointed. read more

I disappointed in this location. Service is great but the food is very greasy & the grease they fry the food in terrible. As a Georgia peach, home Of Chick-fil-A and frequent over 200 locations I'm highly disappointed as this is the location near my house. I order the delivery and the girl never came and cancelled my order. I ordered DoorDash and they were here 15 minutes later. I always have a problem when I come here . Wish it was better read more