Me and my husband ordered fries and a vanilla cookie Sunday we just left but the manager in training was extremely rude to the cashier when the cashier informed her that the vanilla machine wasn't working the girl just shouted at her to put it to temperature in a rude manner I get it if you're busy I work in fast food too but if you're training to be a shift lead or manager you never talk to your workers like that on top of that I needed a refund and she literally just walked away from the register and a different manager came to help refund my cookie Sunday and the cherry on top was that the cashier ran out of ones and the girl or manger in training or whatever she was only gave her 5 singles when she literally had none which is not enough for even one transaction very poor management training and customer service Latonia if I remember her name correctly deserves a raise for being treated so appallingly that girl in training had an attitude problem and I hope she learns how to treat people with respect read more

Wendy's - Fries - Burgers Near Me - Hawthorne, California

The guy called Miguel at the register was no help whatsoever. I've been here before with no problem using their own coupons and today he wants to give me bullshit. Never coming here again. read more

This place is disappointing.Food is nowhere near the pictures in the menu.Flat burgers.Staff is ghetto and rushes you to order.Both ketchup containers always empty and restroom never has paper towels. read more

Worst service I ever got I will never go back to that Wendy's again and the manager is rude and needs to get people training

I'm literally sitting in the drive through and didn't order anything due to the customer service not being up to par. The girl behind the radio ask for my order three times and wasn't very competent with collecting my order which was small fries and a small drink. Due to that, making food wasn't going to be good in my opinion. This is the third time I've came here...second time I dealt with a person who was also incompetent and couldn't count money. My meal was $7 bucks or so. I gave the person a $10 and she gave me my food and $20 and closed the drive through window. I called for the girl and she NEVER came back!! Not sure what's going on here, but ummmm thank you for the extra cash! read more

Drive thru is madness I really need to remind myself to no stop on this Wendy's , it's plain ridiculous and once you get stuck in the line there's no way to get out, they really need to get it together, it's not that hard! read more

Horrible service today. The guy working right now was not friendly. He took my order but when I asked for cream and sugar for my coffee he acted as if I was bugging him. He handed it to me black. Never thought to ask me so why the attitude. Then he starts with another order then gets back to me and hands me 4 packets of regular sugar and 6 imitation sugar. I handed them back and asked do I have to have this kind of sugar, I'd prefer regular sugar. He has attitude again then makes me wait. After driving away I park to eat and notice he put 1, single, napkin in my my bag. Horrible service I won't return here for a long while read more

Either city of Hawthorne needs another Wendy's or a faster service especially through drive-thru. Overall foods good! read more

Wendy's - Burgers Near Me - Hawthorne, California

Placed mobile order and walked in to pick up. It was total chaos. They gave me the wrong sandwich (chicken instead of customized burger), wrong sized Frosty, and fries were cold and limp. And the floor was sticky. I'm deleting the mobile app. read more

This is the absolute worst location. They are super duper slow. If u can choose another location, that would most definitely be the best choice. read more

Wish I could give this place 0 stars. This place is unorganized with peoples orders. The wait was horrible in the drive through. Person didn't know that their chili had meat in it... When asked if the salad could have no meat in it they gave it to us with bacon. My suggest is go to Quiznos which is next to it. Great service! read more

OK, so everyone know's what Wendy's is. I'm surprised this location isn't on here since it's been there for a while now... then again I'm not THAT surprised since not a lot of people know about it when I mention it (Off the 105 at Crenshaw) I'll keep this short and sweet. I like this Wendy's location because the building is newer, nice and clean (inside and out). There usually isn't too much of a line and there's plenty of parking. So if you like Wendy's and are anywhere near this area, check it out. It's nicer and less busy than the La Tijera one. read more

During my visit to this fast food restaurant, the service was very friendly the customer service was outstanding. There was a problem with my order and the gentleman by the name of Tayshawn was very helpful and very accommodating. He offered his apologies for making an error on my order and politely accommodated me. I was very pleased with the food I was very pleased with the quality I was also pleased with the time it took to get my food. read more

STAY AWAY! Horrible place, Ive went to their drivethur 3 times, each time i had to wait 20mins, when I finally get to the window the employees are gossiping,showing their nails, or on their phones. 2 out of 3 times i've went my order was wrong,weird part is I only order the 4 for 4 deal before I go to work.I usually go before my graveyard shift starts but now I have to leave extra early to go somewhere else because this wendys is right next to the freeway and everything else is about mile away. read more

This is my first time visiting this location and I must tell you Wendys is definitely stepping up their game. 1. First off the customer service is on point although it was a tad but busy the Hispaninc lady running the counter knows her stuff. 2. Second the ambiance as a huge improvement almost feels like you are sitting at home. Nice chairs faux wooden floor and a large picturesque fire place that looks like a TV. Not bad Dave. read more

Burgers and fries are DELICIOUS!!!!! at WENDYS absolutely our go to burger place. Fresh and excellent quality !!!!!!!! If service is slow possibly takes time for them make FRESH and QUALITY food. And we have been there when it's super slow. Just be patient for good food. read more

The drive thru is terrible. I mean there is a 20 minute wait almost every time. They claim it's because of the card reader but such a consistent problem needs an urgent resolution! The cars waiting are blocking everyone and it's not always possible for people to go inside. read more

Terrible place. Customer service sucks and this place just can't seem to get orders right. Very rude people

If I could give no stars I would. Rude workers, dry chicken. No one wanted to take an order from the 10 people waiting inside. Awful

I will not be going back here, EVER! I ordered a 4 for $4 and found a LIVE ROACH, it literally fell out of my burger as i picked it up and crawled around the inside of the wrapper. This is the most disgusting thing ever. I've always over looked the incredibly long wait time and the employee's attitudes but this crossed the line for me. No wonder they have a "B" rating. Aside from this, the customer service was terrible... the woman helping us at the drive thru window was rude and unfriendly. We even got a glimpse of her yelling at other workers (the ones at the next window/other side of the kitchen) to "stop talking so much and pay attention" sounded like she was yelling at a bunch of children. It was quite an uncomfortable experience as we had to sit there and watch her do this before handing our change to us. read more

Wendy's is great for the most part. The food is always decent and a huge improvement over other fast food chains. This one is no exception. It's actually pretty nice inside and the service was ok. They were a bit slammed when we were there so getting refills on our water was a challenge. The guy who took our order was full of personality which was a nice change. read more

Great food and customer service. My favorite spot to grab an affordable but delicious lunch. If you can I would recommend arriving before the lunch hour at noon as it gets really busy! 4 for $4 is my regular pick! read more

Wendy's - Burgers Near Me - Hawthorne, California

My family wanted to dine in but there was trash everywhere and no clean available tables. If the dining area looks like this, I can only imagine what the kitchen looks like. We received the food quickly but it was old and cold. read more

Wendy's - Burgers Near Me - Hawthorne, California

This is the slowest drive through in LA County. Don't get into the line unless you have lots of patience and 2@minutes to waste there is no escape. Food is fine, no onscreen order display. read more

This place is a joke. First off they are perturbed by your presence as if they forgot which job they applied for. Then they can't get your order right to save their lives. The poor service here is beyond education it's just downright carelessness and idgaf mentality. Too bad besides Starbucks it's the only food choice in the immediate area. No stars if that were an option. read more

We waited in the long drive through line for about 20 minutes before we got to the menu to order. We then waited at the menu for another 10 minutes. Not once did an employee say anything so we thought the intercom was broken. We drove around towards the window with 2 cars still ahead of us. We wait another 5 minutes or so to pull up to the window. We asked if the intercom was broken and we were told no. The lady told us that people keep pulling up to the window and ordering. People keep pulling up because they're not being greeted at the intercom, they're not being told that you'll be with them in just a moment, just dead silence. The employee had the nerve to tell us that even though it's not our fault, we needed to go back to the end of the line. Adios Wendy's we took our business elsewhere read more

Bad customer service and I never heard of a Wendy's not having Coffee. Last time I'm coming here, they don't even have the new signature sauce read more

My food has WAY TOO MUCH Cheese. I went after work around 10:04 so I had to take the drive through which took a long time. I left the drive through around 10:39. Food was good but again, the overload of cheese made it all bad. By the way, their hours aren't listed. Inside closes at 10:00 pm Drive though closes at 1:00 am read more

today, October 28, at night, a very unfriendly and principled staff worked ..... reluctant to provide services very sorry ..... read more

Wendy's - the front of the restaurant at night - Burgers Near Me - Hawthorne, California

Horrible service lack of urgency very Rude drive through personal taking orders snapping at back just because we couldn't hear her.

We asked for a minute in the drive threw and the lady didn't answer back until like 15 mins after lol even tho there weren't any customers . She was being rude af too . No wonder no one comes to Wendy's smh I don't plan on coming back read more

They have the SLOWEST SERVICE when the drive thru line is running through the parking lot. SMH

I decided to walk in. I noticed how clean the inside was. I watched the manager at that time expedite the people order before me. I thought once he was done he would take my order. But once he was done with expediting their order he walked away and started to assist drive thru without saying a word to me. Then the other person that was helping in drive thru saw I was waiting and she took my order. Which made no sense. He could have taken my order. The reason I know he was the manager because the cashier that took my order asked him for his code to use the cashier. It seems everytime I come to this place it's an issue. I will not patronize this restaurant any more. I'm not the only one that has had problem with this Wendys. read more

Straight garbage!! Usually when I go to Wendys food be so fresh and good I ordered 2 of the 4 for $4 fries hard nuggets hard burger dry af!! the car before me returned her fries i asked cashier why she said frys were hard me thinking they fried new ones didnt check and they got my ass and money never again not this location read more

I'm an ex-Wendy girl. I used to work at their Temple City, CA location when I was a teen back in the early '90's. I still get a hankering for it every once in a while. Everything is pretty tasty. I think they have one of the best Value Menu's in fast food. Value menu's include: small fries, chicken nuggets, side salad, chicken sandwich, Jr burgers and frostys! I don't really indulge in any of the burgers too often, but when I get the craving for Wendy's, I normally order a side salad, fries and a Frosty. It reminds me of my days as a teen! I love their grilled chicken salads, too!! This location is pretty clean. It's right off the freeway and super convenient. I've only been here a few times and I've never haed a problem. read more

This is the slowest, most unmotivated, lack of customer service Wendy's l have ever been to. They are never stocked appropriately and don't have the common sense to improvise... WORST EVER!! #wishIcouldgivezerostars read more

This is the worst Wendy's location that Inhave "EVER" been to.. The floors and tables were sticky. The soda machine hardly had any soda options. The service was "VERY" slow... read more

Most visits the service here is okay. Today however every single person I came into contact was dry with no personality or have what seemed like an attitude. I don't want to go somewhere I spend my money and not feel like I am appreciated for my business. There are way too many establishments who want the business to continue to visit this location with the poor customer service read more

This is the most frustrating place to order from. They don't have anything that is actually on the menu. Every time I changed my order they said they didn't have that either. Also the woman taking the orders is incomprehensible and confused. I don't know if she's new but she had the entire line backed up when I was here. read more

So I walked in and the temperature in the atmosphere is perfect my intentions was to leave with my food but it was so clean and comfortable I decided to stay. There is a young kid behind the counter name is Jordan very helpful great with customer relations seems to be great with children he is the reason why 4 stars I would coming here with my family any day of the week is also a girl I think her name is chile very sweet very nice. I didn't speak to the manager but I was watching her and she was really on top of her game read more