Came in on a Sunday at 3 o'clock the line was almost to the door their drive thru line was almost the same. This place was dirty tables were filthy not been cleaned. No associate out on the floor no wonder it only has 1.5 stars... the condiment area/soda area were a mess.. I won't b returning here read more

I recently visited this establishment and I am infuriated. First, the drive thru was ridiculously long so I went inside where the line was just as long. I ordered a number 6 and a single burger. I received a Spicy chicken sandwich instead. The staff was rude and lazy, the soda machine was broken and the manager instead of helping she was in line to get herself something to eat! Do not patronize this place. That is if you like rude people, broken soda machines and incorrect orders read more

Cashier was rude and had an attitude. she practically snatched my debit card and shoved my food bag into my hand and didn't say a word. I've heard all the bad things about this wendy's and it really seems that bad. Never going back. read more

Worst service I have ever had at a Wendy's, i wouldn't stop there unless your desperate.

This was great for fast-food. Beyond the excessively long line (about 8 cars when I arrived), the staff was friendly. They waited kindly as I took 3 minutes in the drive-thru to determine what I wanted. I paid and they provided me my food made as accurately as I requested. They did things with a smile also. I know this is probably a minimum-wage low paying job, but the staff here was good. Outside of the long lines that would normally deter a hungry person away, this was a very friendly and likeable fast-food experience. read more

Sat in the drive thru for 20 minutes for 10 nuggets!! I get to the window they tried to charge me for someone else's order. I've gone inside before not the cleanest Wendy's I've ever been to. Customer service sucks as well. Fries are whack too they don't taste the same as they do at other Wendy's locations. read more

Drive thru is always long. The customer service is horrible. The only reason why I even still give this place a chance is because of its location and its chili and salads. While the customer service isn't the best the food is always consistent. It's a fast food place so I really do not expect too much. read more

Tania the manager spent nearly 15 minutes on menial tasks instead of delegating to her workers. Terrible service!

Just waited in line for literally 27 MINUTES to have my order taken in drive thru! I only get a half hour lunch break and just spent all of it in line. I normally would go in but the inside was packed as well. If you expect FAST food avoid this place!!! read more

Bruh I don't even understand why this location is still open!!! ?? It has by far the worst customer service I've ever experienced!!!! Consistently horrible service! It sucks too because I love Wendy's man & the only thing I get is a side salad(it's right next to the gym that I go to). 1st off they are slow as ever! It be like 3-4 cars infront of me & it still takes 20-30minutes to get to the window. You pay at the first window you get to the second window & they either A. Don't have croutons, or the dressing you chose or the type of salad you requested & they don't tell you until after you pay!!!! Like bruh you could have told me that 30minutes back at the intercom!!! Or they don't tell you at all they just hand you your food with missing/incorrect items & you don't see it until you drive off & get home & get ready to eat what you didn't even order!!! & EVERYTIME I come to the window it's like 7 employees in there talking to each other joking around or on they phones!!! No wonder they can't get anything right!!! Tonight was the last straw they are so inconsiderate!! I ordered 3 Ceasar salads & guess what? They had no Ceasar dressing & no croutons & handed me a bag with 3 containers of lettuce !!!! & when I asked about my missing items they said oh we don't have anymore!?? 30minutes in line after my workout & y'all trying to hand me lettuce? Without saying a word to me? Again? So I requested the manager & requested a refund. So the manager comes to the window & just hands me my money, no apology, no sorry for the inconvenience, no coupon for wasting my time, didn't even look me in the face, no acknowledgement whatsoever!! Wendy's this establishment you have on 120th & Crenshaw needs an entire new staff they are tarnishing your brand & they are right off the freeway from the airport so it should be up to par. This has happened way too many times & it's unacceptable. Maybe you guys should see what type of training they do over at chik'fila because they are always on point with there customer satisfaction. Do Better. read more

Absolute worst experience at any fast food place I have ever been to. I will NEVER come back here and I advise that you don't either. Waited over 30 minutes, never received my food, to watch people come in and order and get their food. Whoever complained the loudest was served and all who waited patiently was overlooked. Completely unorganized! The manager on shift herself was the one orchestrating the chaos. Then tried to give me the wrong number to make a complaint. read more

I just wanted a drink. I was told to wait. I ended up driving off, saw the people just chit chatting away. bah!

This Wendy's is crap for one reason. They people they hire. I get it. You hire who ever cause turn around is high bla bla. I have been here 3 days straight and ordered the same thing and it's been wrong every time. Jr. bacon cheese burger only meat and cheese. They can't do it. First time no bacon then no cheese then nothing but a blt. The chicken is good and frys too. But they just don't listen. I will not be returning even for a drink. read more

Horrible customer service. Wait in the drive thru for 8 min then drive halfway home to find that they didn't put my chicken nuggets in the bag. Drive all the way back to sit in the drive thru line for another five min to get my nuggets. There a bunch of idiots that work there. The least they could have done is they in some extra nuggets for making drive all the way back. read more

If I could put zero stars for this location I would. It takes over 15 mins to order thru the drive thru. Then another 10-15 mins to pay and get your food. It's either understaffed or rude customer service. Get your shit together Wendy's. read more

If i could give it NO STARS i would the works are extremely rude and unpleasant... dont even respond to a simple thank you if they even know what that means!... They have the worst attitudes everr, and i would honestly drive across town before i ever come here again this place needs to be shut down.. or put under new management! && people wonder why they dont put certain companies in certain areas smh! read more

Spicy chicken sandwich and nuggets as well as their fries are good. The service is usually great, but today sucked. The girl who first started to take my order was friendly, but then had to tend to the take out window. So a guy who seems to be the manager (he was dressed in a black long sleeve shirt) took over and had no customer service skills at all. I let it go because, well I could tell by just looking at him the day wasn't going great. We my order was ready he placed it on the counter and said "here" and nodded to me. Then asked what type of sauce and threw them inside. Total douche move! Instead of this dude ruin my meal I just looked at him shook my head and left. I get people have their bad days, so maybe this was his but when you're in management unfortunately u don't have the chance to screw up as much. Next time he needs to leave the counter to the employees he has there who are always smiling and friendly. read more

Service was bad, the cashier was purposely taking her time had a long line almost to the door. Drive thru line was almost to Starbucks. Service sucks! Didn't want to give this place any stars but yeah.. read more

Will not be eating at Wendy's after this pit stop here. Sticky floors from inside the restrooms all the way up to the cashier. Multiple fly's flying around the restaurant. RUDE service, and of course can't get one order right. Avoid this place. Wouldn't be surprised if you get food poisoning from the handling. Went straight to the trash read more

I would give 0 stars if possible. Worst experience of my life. Edna needs to get retrained or fired because she is not customer service friendly. A customer in front of me got charged extra for the .50 cent frosty and let her know about it in a very polite manner. Edna took the frosty and threw it away. Why would she throw it away? All she had to do was refund her. When the customer asked about why she threw it away, she responded with "I already did it." That was some one else's experience, but I thought that should be included as well. MY experience, however, was pretty bad too. She took forever to give me my receipt. I got charged, then she left elsewhere. Got receipt 10 min later. read more

The food is okay, but the customer service sucks. The employees are very rude and have bad attitudes, I try to avoid this location...

Long line! it feels like there is only one person working. Not a good place to go if you are in a time limit.

I avoid fast food for the most part. You won't see reviews from me on Taco Bell, Burger King and the like- although I did make an exception for McDonalds after being impressed by their efficiency for breakfast. I was dragged to another Wendy's location kicking and screaming by a coworker and settled on a W burger and was actually floored by how much I enjoyed the burger. Since then, I've been to this particular location, which is now my go-to drive thru- especially for road trips where I am heading out from the 105. Don't be scared if Hawthorne- especially this little center. If it makes you feel better, there is a Starbucks next door. This Wendy's is modern and looks like it belongs in Irvine. I really dig the presentation of the burgers in protective paper boxes. The fries are excellent and they even have the cool Heinz ketchup packs that allow you to either dip or squirt. If you care to know, I'm a dipper. If you have never tried the W burger it is a double cheese burger with thinner patties and a special sauce. Delicious! read more

I have been here several times the service is slow but today was the worst. I was in the drive thru for 20 min. For them to tell me they had no regular chicken nuggets, no sprite, no frosty. I would be smart if management would put up a sign or have someone in that long drive thru to let people know their menu was limited. I am done not coming back to this location. read more

Ive experience better at this location. The food i received today was totally dried out and uneatable ! I'm so mad that I waited until i get home to start eating. i ordered two chicken sandwiches and they were both horrible ! i even tried to moisten the chicken patty with bar b que sauce and that did not work ! i dont think i would order chicken from this location ever again ! i was so not pleased ! :( read more

Will never go here again. Soda machine was broken but the employee still gave me cups, they are slow, with attitudes and will mess your order up. read more

Waited in a long drive thru line ordered and waited an additional 10 to 15 minutes as the young lady issued the meal about one item at a time only to go home and the wrong food tried calling the phone number and no answer. Lunch ruined. read more

i wish this wendy's on 120th had been around since i was in high school. late night craving for wendy's back in the day required gas and transportation to gardena. now there's 3 in southbay. hurray! their value menu makes me a happy bum at times when all i have are few coins and lint in my pocket. read more