Chili was unbelievably watered down (well, sauce, not water) as if they skimmed from the top without stirring at all, and the meat was all super clumpy and dry. And I got a large, big mistake. I think there was about half as much meat and beans compared to the mediums I ordered a few months ago. Also, never ever come inside. They prioritize drive thru and online orders way above walk ins. I got here with one other person ahead of me, and it took ten minutes to even take my order. I forgot my credit card and don't know if they can do Apple Pay at the drive thru, but next time I'm risking that instead. At least their temporary a/c units are working well, and the nuggets and fries were good this time. read more

Wendy's - Nuggets and chili order - Fast Food Near Me - Hartford, Connecticut

The quality of the Wednesday Addams meal was ok. It just chicken nuggets, French fries, and a frosty. I gave it a four because of the speedy service they provided at the drive thru and the food was fresh. I loved the theme as Wendy's promotes the highly anticipated Netflix series of Wednesday. My meal came with two mystery sauces that gave a spicy kick. It was unusual but isn't Wednesday Addams unusual, anyways? I forgot to take a picture of the sauce but it was not something to hype but it was cool! read more

Wendy's - Fast Food Near Me - Hartford, Connecticut

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I ordered food on the app for dine in, when I arrived at the restaurant I selected I'm . went to the counter after waiting five minutes for my food and she said that she couldn't help me find and it said that it was already picked up. I then asked for either a refund or for my for like any other way to resolve it, and I was told that the cashier could not help me at all whatsoever and basically my food was just taken. Then she got her manager, and the manager was so unbelievably kind. She had the food remade, and then she left to go on a break. The other workers proceeded to not make the food that the manager had told them to remake and we waited another 30 minutes for the food to come out. When the manager came back in from her break, she was super apologetic and super kind about the situation and she gave us double the food in response to our food, not being made after she told them to make our food. Overall, I will not be coming back this location, but the manager was fantastic and she deserves a raise. read more

Made racist remarks such as "whitey and shaggy" and flipping us off and berating us, with 3 different employees engaging in this harassment, including this 2 girls in the pictures with a manager standing behind them encouraging this behavior. This was after picking up my first DoorDash order inside, allowing 4 other people who came after me to get serve. Then they locked the door and force me to leave to make drive around to the window to get my second order even though they let another man get his order inside as they kicked me out. Im pregnant and I was completely humiliated, disrespected, harassed and treated different than the other customers as employees refuse to give me the order until my fiancé insisted to please give us the order as we were instructed, but instead they couldn't help themselves to stop disrespecting us both. It's disgusting that the manager allows this behavior and that these employees feel entitled to be able to act this way to their customers, especially in regards to the racism we faced. read more

I always appreciate food. But you forgot my baked potato cheese and bacon. Sour cream on the side. Pretty upset. I was really looking forward to eating it. I did not eat great. Even late. read more

Horrible service, was asked to pull up while trying to order and was told I can't take my time to order. Rude instead of helpful. Went to McDonald's and had a wonderful experience. read more

It's consistently good. The staff is friendly. Only on rare occasion does something misfire. Occasionally the drive through is slow. I blame the customer more than the staff, some people have a large order and don't use the App It'd be nice if everyone did things are more accurate and the line would move more quickly. read more

The crew needs emergency customer serving refresher training. I ate lunch here today. I stood at the counter in front of a crewmember for a good three minutes. She never acknowledged me - oh no she was on a personal cell phone talking. A mgr noticed how I was not being helped and jumped in to take my order. She was not well trained either. Luckily the food was made to order. Pls train your people WENDYS. You cannot win against anyone with all these weak skills. read more

Food is okay, Wendy's is Wendy's and will always taste the same. Workers are okay personality wise, but the service is SO slow. Probably the slowest Wendy's in all of Connecticut and I truck around the state daily for work. They always park you if you have a mobile order, no matter how early you place it and they take forever to bring it to you. Waited an hour for my order once just for them to say they forgot they were supposed to make it. Even worse, recently they have nothing out for customers to grab if running low. No napkins, no straws, no sauce cups to put ketchup in, no utensils--NOTHING. Asked the worker (who literally gave me my order) if I could have some more napkins and a ketchup packet and she said "no, sorry it's only for customers" which I was one and even if I wasn't...it's a napkin worth less than a cent a piece for Christ sake. Nothing against her personally as I know she doesn't make the policy, but if that's what this restaurant has to do to stay afloat you might wanna consider giving it up for good, especially when the service is sucks so bad. read more

Manager Essence is incredibly professional with a perfect personality for the restaurant industry. Friendly, efficient and always smiling. You're awesome girl! read more

Terrible restaurant food was undercooked. Staff had attitude. Never coming back to this place

Though Wendy's food is the best fast food...You pay a heavy price in your time waiting for it. This one is among the worst for timely service and competent staff. If there are more then three-four cars in drive through, plan on waiting 15-20 min for your order and food. And Heaven help you if you try going during weekday lunch hour time 11.30-1pm...You won't have much time to enjoy it... Once again..Some Wendy's are better then others at getting the food out fast and competently.....This ain't one of them... read more

TERRIBLE Service I was the only car in drive thru at the speaker no one spoke to me I thought maybe they need som time but I was waiting for like 10 min at the speaker an I just decided to drive up to make sure if they were open could've told me to give them a min they'll be right with me so I finally drove up an got som guy's attention from inside he opens the window with an attitude and tells me I can't take orders at the window in my head I'm like nah shit but you guys didn't answer me at the speaker .... read more

WORST SERVICE EVER. With only 1 person in front of me I waited for a total of 15 minutes and still was not able to place my order. Imagine if I had stayed smh CLOSE THIS LOCATION DOWN! read more

First I waited in the drive thru for quite awhile. Finally I gave up and went inside to order. Altogether I waited about 23 minutes. THEN they gave me the wrong order. I clearly ordered the bourbon barbecue cheeseburger. I received a big bacon burger. But I wasn't about to start over and be there for another 25 mins. It was good, but NOT WHAT I ORDERED . read more

Horrible! I ordered two times, the first time they gave me the wrong hamburger, I didn't complained because it wasn't such a big deal, but this second time they didn't give me one jr hamburger and messed up my salad completely, when I called to tell them they hanged up 4 times both for me and my mom, food tastes disgusting but the service is even worse, rude people!! read more

The absolute worst Wendy's I've ever been to. Waited in the drive thru line for over 20 mins, only to receive COLD baconator fries and COLD CHILLI. Also I had to request utensils and sauce for the chilli... read more

Wendy's - a tray of french fries - Fast Food Near Me - Hartford, Connecticut

The wait time to this place is literally awful. Awful customer service, awful cooking, and the wait time to this place. I was in the Drive-Thru for 30 minutes. Who ever owns this Wendy's, needs to get things together. Straight shit. read more

How hard is it to put sauce in the bag????? i want my sauce..... yall gave me the wrong drink too & no one asked for the attitude aswell. like ????? i love me some wendys but yall need a big sign to remember sauce and some good vibes read more

If I could leave one star, I would, 20 minutes to get food, even though the food was already done for no telling how long, lady working the front walked up to us and walked away three times without saying anything or grabbing anything, we asked for the food multiple times, the manager said, leaving a bad review on the receipt survey is a threat, when questioned on how it is a threat. The manager said she now feels assaulted. So leaving and honest review is now tantamount to assault... Don't waste your money here, after telling us that she feels assaulted or the bad review she then instructs us to leave the building or else she will call the cops. There were three people waiting in the store and four cars in the drive-through... Sure incompetence... read more

Total wait to order and receive my food was 45min. The only reason I stayed was because I had an extremely picky eater with me. Horrible service. No apologies. No urgency whatsoever. read more

Unfortunately, the other reviews are correct; this Wendys is awful. There always seems to be a wait even during off times with no line in the drive thru. No matter how few customers in the drive thru, I have always had to park and wait for someone to bring my food out to my car. Mind you, the most I get from here is usually a baked potato and a kiddie frostie... I'm not ordering food for a family of 6. The workers are usually dismissive and flippant. Maybe not outright rude, but whenever I pull up they are always talking to one another and when I try to ask them a question, they act as if I am a huge annoyance to their day. Just terrible. Go across the street to shop rite and buy a slice of pizza instead. read more

26 February 2019 9:30 PM. The food is typically good Wendy's. The dining room is extremely COLD. I'm sitting here freezing and shivering!

slow to send food out and to take orders. didn't even acknowledge us as we waited patiently for them to even look at us.

Worst Wendy's I've ever been to. Always a huge wait either inside or at the driver thru. Always have to "pull up" at the drive thru even with the simplest order. Order is ALWAYS wrong. read more

Worst Wendy's on the planet. Long lines, food comes cold, waiting over 20 min in drive through and order has been wrong multiple times. Staff just DGAF I only keep going there bc Connecticut is the least friendly to state in America to businesses in so all other places close at 10. read more

It seems like when I go there there is generally more a miss than a hit. My food comes out cold, and the staff can be a tad bit bitchy.

The worst Fast Food experience ever. Waited over 30 minutes in line. Food came out cold.6 or 7 other customers walked out. Water allover the floor in customer line. Employees joking around and playing. One cashier, he was clueless. Kept leaving the area. Food all over the kitchen floor. 2 employees sitting in dining room on phones. No sense of urgency. Spoke with Marisa in Ohio. Sweet pleasant, concerned. Received a phone call from someone local, no Name, no title. Said sorry. sometimes it happens. No concern for the guest. Told her I would not be returning and telling all my friends. She said ok. What???? Never returning to any Wendys after this. Been a customer for over 25 years. Frank Ruffalo read more

I don't know what is wrong with this Wendy's. I keep going because it is the most conveniently located and I love those chicken nuggets, but for some reason, they take FOREVER. I go through the drive thru and if I'm lucky, when it's my turn to order, someone immediately says "I'll be right with you" and makes me wait FOREVER. Usually, I have to wait FOREVER before I am even told that I will have to wait for them to take my order. It drives me nuts. Definitely not fast food. But the quality of the Wendy's is good. The food is always hot and fresh when I get it. Every so often there's a shortage of fries and you have to pull over and wait for that. Annoying. read more

This Wendy's is slow and very unorganized. The food tasted and felt like it had been laying under heating lamp all day. Stopped by this Wendy's last night after a night out drinking for a late snack. I ordered a single regular cheese burger and a side of small fries. Got to to the window and they weren't sure what I ordered. I confirmed my other, got my meal and pulled off and realized it was all wrong. They must have given me someone else's meal because I had a Jr. Cheese burger small fries and a side of chicken nuggets. Because it was very late I did not bother to come back. I am not complaining about getting an extra order of nuggets but they were like rubber. The fries were mushy and bland and the burger was dry. I don't recommend coming to this Wendy's, but if you ultimately do, quadruple check your order. read more

Slow service. Takes forever to get "FAST" food. I don't know why that's so difficult but I guess it is.

Worse place. In at 11am and everyone was looking at me and not taking my order one worker said someone will be with u shortly. I just waked our you weren't even busy read more

This is a bad Wendys, completely incapable of handling more than two customers at once (one at drive through and one at the inside counter). So...if you drive by and there's more than one group inside...keep driving to the McDonalds down the street--they can handle 4 at once, oooooh! read more

If I could give this place zero stars I definitely would. I wait in the drive through for 30 minuets, mind u there is only like 3 cars ahead of me but I still get cold food smh. All that time waiting and it wasn't because they were cooking up more food. I really don't understand that place it's HORRIBLE... read more

Terrible place went there at 1 because it says everywhere that they close at 2 and they kept everyone waiting for a hour because they decided to close up early and not tell the costumers. Terrible service will never go again. read more

I was the in line and it was 2:03 am although they were closed and the light just turned off they still served me food and it was fresh I was starving and really appreciate that although the shift was over they put me first as a customer and gave me great service! read more

Awesome experience and great food.Mahnaaz was great and we go to fast food a lot but she made this experience perfect. We will come back just for her! I highly recommend this Wendy's it is way better then most I've to! read more

Not worth dealing with the employees' shit, ever. No matter what time of day, it always sucks.

This is what I called fast food service fast like zoom........I used to go McDonald's and Burger King but this Wendy's is much faster and I always see it is busiest location and food is fresh and managers and crew are friendly read more