This location messes up our mobile orders 100% of the time. Usually we double check the orders before we completely leave the drive thru, but tonight we didn't. We did not have all our items and I called to have them refund the items not received. The manager could not find my mobile order and said that for mobile orders the customer has to go through the mobile app. I could not find a place to process a refund or register a complaint. Bottom line, the food is good when you get it, but check your orders because there is no accountability in their system. read more

My husband just sat in line at this Wendy's for about 10 minutes. He finally pulls up to order & the lady says, "Welcome to Wendy's, sorry we're closed." He said it's straight up 3:00 p.m. & she said sorry!! He had at least 5 cars in line behind him. If they were going to close, they should have come out and cut the line off at some point so people didn't sit wasting their time. Hopefully they will end up out of business. We certainly won't be back. read more

This is THEEEE SLOWEST "fast food" restaurant on the fucking planet! Who the hell is running this place?! I've been here multiple times and every time takes over 40 minutes to get food. Not ONLY are they slow as hell they're also going to get your order wrong and get mad at YOU for pointing it out! The owner needs to sell or get better employees. read more

I was getting food here on my lunch break, I was sitting at the drive through speaker for approximately 2 minutes and nobody was responding through the speaker but everyone in front of me seemed to be getting helped. So I drove up to the first window thinking maybe something was wrong with the speaker and whoever was working the window just sat there and glared at me, didn't say a word and shut the window and ignored me. Drove off and went to arby's next door. read more

The wait was nothing my kiddos who wanted to sit down couldn't handle, the order was correct according to modifications, and the staff were kind and courteous. Thanks for a nice lunch! read more

Staff are incompetent, can't take a simple order. At the first window, they checked my order, got 75% of it wrong. We fixed the order there, they read it back correctly, we went to the next window and picked up the order, only to find they had NOT fixed the order at all. Took the burger that was incorrect back to them and showed them the receipt, they gave us a new burger. It was not the burger that we paid for. Didn't even give straws for drinks. Find a different Wendy's for lunch. read more

My Buddy and I found ourselves in Gresham at lunch time! And shortly after dropping my car off to be serviced found Wendy's which is our Oasis ? We used the drive-thru which is a sign of the times? A couple double cheeseburgers and Baked potatoes and a frosty each! Then to top it all off a place to sit in their parking lot and things don't get any better ? 4 stars****! read more

Very poor service due cashier can't read my notes and she asked help her manager to help her. When got ordered twice Hamburger. They put wrong order. Want chicken club . Taking forever to get my correct order. read more

The worst Wendy's I have every been to in my life every order is wrong every time. The worst drive service every took 10 mins for a 5 for 5 and the kept getting burger wrong...I don't think they look at the orders and just make what they think it should look like...I will never go to this Wendy's again...The worst consistent fast food place I've ever been to in my 35 years of life read more

Horrible ... Just horrible.. HQ please fire everyone. Food is soggy, they forgot my fries... and it was disgusting I can confidently say I am never ever ever ever going to Wendy's again. read more

Lame! This is my bacon JR cheeseburger. Disappointing Wendys, disappointing Got two stars because it still tasted good, just lacked bacon read more

Wendy's - Fast Food Near Me - Gresham, Oregon

Horrible customer service. Cash only because their machines were down. Then we get to the window and tried to order a frosty because we forgot to and the young lady with attitude said we could not because the "check" was closed out and we would have to go all the back around and through the line again. Then at the second window the other young lady with attitude handed us juice boxes and just said "here", no greetings whatsoever. She did the same thing when she handed us our food and shut the window. read more

Order was missing three out of five items. How is that even possible? And Wendy's doesn't care because the delivery company provides the refund. Wendy's gets paid no matter what, so they don't even try to get it right. read more

Amazed that it averages 1.5 stars. Went to the drive through and sat for 10 minutes. Got to the window and they said they were already closed even though their was still 5 min to go. When I mentioned that, they said they were closing 5 minutes early and their was supposed to be a sign saying that. Idk what they hoped to gain by closing 5 minutes early. I can see why this location, especially the drive thru, has such bad reviews. I called right away and Angie, who claims to be the manager, said the same thing. That they were closing 5 min early. I hope all the labor cost they saved in those 5 minutes was worth losing me as a customer. I'd rather drive farther to go to a different location. I'll def be contacting someone higher up because I don't think they would be on board with what's going on here read more

This might me the worst trained staff I have ever seen. People get orders wrong all the time. That's part of the business. But when you don't understand what you did wrong after it is explained to you multiple times, there is a severe lack of training. When it takes you twice the time to fix the problem that it took to create the problem, you have a severe lack of training. I can understand why this store has such a terrible rating. This seems the norm for most Wendy's, which tells me it's a systemic problem. I do t see this kind of incompetence at other fast food franchises, but it seems to be the norm at Wendy's. read more

My wife took the kids thru drive thru. When we got home in Sandy. She realized Wendy's forgot to give her CC back. She even had to wait 5 min in the parking lot because food wasn't ready. I called Wendy's and they did have it. No apologies at all. My wife went inside to get it. No apologies from the staff or sorry. A gentleman said me bad, I have done this twice before. read more

Everytime I go to this location I am disappointed. Service is horrible, but worse is the food is usually "old" tasting and soggy. They never fill fries (as other locations do) and serve value size drinks with 4x4? This must be a really horribly run franchise. ANY OTHER fast food in the area is a better choice I promise! McDonalds is better then this location and I love Wendy's.... read more

Girl who Got the drink picked the cup up by placing her fingers inside the cup with like 2 inch dirty acrylic nails without gloves. Don't eat here. read more

My favorite Wendy's ever. Potatoes are hot and fresh. David and Eno are the best! Super fast & Super friendly!! I would recommend this place to any and everyone! read more

took over ten minutes to get our food and the lady asked ridiculous questions and asked if i wanted cash back and told me that she would give me the cash until someone came over there. she was taking her sweet time and was rude to the people ordering. she was touching our food without gloves. one of the workers came up to us and called us hypersensitive and called us addicts, considering we are 15. read more

Went to Wendy's on burnside in Gresham for dinner for my family after I got off work. they forgot to give me one of my burgers, had to go up to the drive thru window because you couldn't go inside. Told them about it and they said to go wait in my car and they would bring it out. Waited over twenty minutes then went back to the window and they had forgot about me. When they finally gave me my burger it was the saddest burger I ever saw. Not even worthy of the name burger. Will not go back to that Wendy's ever. After paying over $43.00 for dinner you would think they would want to get your order right. If I could have given them a zero I would have. Everything else in my order was cold and disgusting by the time we waited over 1/2 hour to get taken care of. You better believe I will spread the word about the service at this Wendy's. read more

They only accept cash. The card machine is broken frequently. Owner needs to come and fix their Wendy's because this place is poorly run and managed. When the card machine is working the food is downright terrible. read more

My mom and I went through the drive thru for a quick bite to eat, and got what we almost always get. She got a junior bacon cheeseburger dry with just the meat, cheese, bacon, tomato, pickles, and bun with an order of fries. I got a junior bacon cheeseburger plain and dry, so just the meat, cheese, bacon, and bun with an order of fries. The first time as we drove away, we opened our burgers to find them smothered in mayonnaise and ketchup, everything on both except no pickles. We got back in the drive thru line and explained what happened over intercom. Once we got to the window, the worker tried giving us someone else's order. Finally, she gave us our new order. We pulled over to the parking lot to check to be safe, and we got one burger smothered in mayonnaise again with everything but pickles, and one cheeseburger, just the meat and cheese. We went into the restaurant this time and asked to speak to the manager and explained our situation. He said he'd make us a new order, which was brought to us by another worker without any apology, just a, "Here." Very disappointed in the experience, won't be coming back. read more

we ordered two 4for4's, a baconator, and a frosty. originally only gave us one of our drinks and the frosty, and only one of the meals. had to ask for our other items & they still only gave us one drink and the baconator. read more

I have ordered food from here at least five times and literally not one single time has my order been correct. I don't know if this is a communication between Wendy's and doordash issue or just Wendy's doing a horrible job but not good and food has been mediocre compared to other Wendy's locations read more

Went through drive thru and they forgot two things off my order, so I knocked on the door and asked nicely if I could get my missing stuff and I had to go through the drive thru again. When I got to the order place I explained the situation and after about every second word I was interrupted by the worker aggressively saying "OK" and finally got a "Ok then pull up to the window". She kept me waiting about 7 full minutes before she even opened the damn window. I was just sitting there like a dumbass with all these cars behind me, and it took 25 minutes. I am never going to this location again. And she wasn't wearing any mask or gloves to protect herself and others, like customers, from the virus. read more

My friends just wanted some ice cream quickly, so we went through the drive-thru. The lady worker, I think her name was Danielle or something. She had quite an attitude despite taking forever to take our order. I don't usually go to Wendy's but I can tell you I won't be returning. They gave us our Frosties with no straws or spoons meaning I had to physically walk in and grab them. That is just a lack of basic customer service. It took too long. Also, while she was handing us our order, she was already talking to other customers. Very disrespectful. Only reason I'm giving a one star is because the frosties were good and cheap. read more

I was stuck in the drive thru for almost 30 mins because they were so fucking slow! Never gonna come back to this Wendy's again.!

Let me tell you! Reece is the bomb.com if I could give them 10 stars I would. Amazing late night customer service. We need more workers like this... I'm. pleased and will always come back to this location. read more

Quality has really fallen compared to years past. You might get 1 good visit out of 3. Ordered 4 for 4. Food was essentially cold. Took it home and microwaved (6 mile drive). The first bite of chicken nugget was a big piece of cartilage to discard. Fries cold and limp. Chicken wrap was little more than chicken and wrap. I'd post photo if I saw the option... read more

The worst experience in my life at any restaurant. Long story short is Alley at the drive up window charged me more for my order and when I corrected her she went uncorked on me and cussed at me and threw my $5 bill back at me and called me all kinds of nasty names as well as insulting me for driving a nice car. Then her friend Andreas stepped up to the plate and gave me the double arm middle finger at me just to look cool. I talked to the manager Mitchell who was nice, but asking me if I ever did any thing stupid as a teenager. Doesn't win him any points to justify their actions. If anything its further insulting my integrity. I am currently on hold with Wendy's Corporate to file a audio taped complaint and hopefully see these people terminated and a new crew in place that treats customers with respect. Ghastly service that you only see on the news going viral about some crazy restaurant workers going insane on the customers. Do NOT patronize this establishment! read more

Wendy's is the WORST fast food place of any other. NASTY!!!!! The food tastes like it was left out for hours, microwaved dozens of times before it reaches you. I have absolutely nothing positive to say about their fries, hamburgers etc.. Never again will I subject myself or my kids to this dog food. Not to mention their prices are RIDICULOUS for this trash!!!! read more

Always such slow and awful service at this location. The tables are usually always dirty. Most of the staff have extremely broken English. Definite thumbs down at this location!! read more

I realize this is just a fast food location, but the customer service is terrible. I used the drive through and ordered three .99 cent Hamburgs no onions and a .99 cent French fry. I gave them my debit card and they charged me $5.46. I thought ok, maybe they misunderstood my order and charged me for a larger fry. I got my order and started to drive to my home in downtown Portland. On my way I realize I got the hamburgers, but no fries. I called them and spoke with the manager. I explained the over charge and no fries. She offered to replace the fries. I told her I live downtown and I'm not coming back and I was over charged. She apologized and offered to give me free fries on my return visit. My return visit? So I can not get what I ordered and get over charged. I don't think so. I will not be returning and I urge other people to check your order and its cost before you pay and leave! read more

People were nice! 8/5/19 placed an order for 5 people. First time thru counter the cashier forgot 2 items, had to wait in line to order them again. Yes I ordered them the first time, I had to turn to the people and ask what size..what type of burger. Cashier just spaced. Started to leave with Togo order then realized cashier forgot two soda cups. Had to go back to get pop. Got home....my husband's bacon jalapeño cheese burger was missing the bacon. Aprox 33$ for three visits to the counter and still wrong....Wendy's in Gresham near Gresham High. 8/7/19 had a busy day got food for 9 people at Wendy's on 181st in Gresham. I asked for items to be put in different bags...going to 3 homes ... was told they will be in there own bag. I got my order and nothing was specified so I went up to the counter and asked for help...didn't want to rummage thru people's food. After their help. My chicken BLT 4/4 was given in place of a biggie bag to one home. 2 Jr cheese burgers with tomato and lettuce went to one home in place of biggie bags..(the biggie bags contained the wrong burger) don't know who got my daughter's double stack..she got bacon ... she must not be an American cause she hated bacon. Anyway after asking for help they gave it to us all scrambled. Wendy's was the last hope for burger places. Maybe there is no hope. I spent 44 something on the second day. Total of aprox 79$. Just do your jobs right. That's all we need. Get me the food I order. On the second days order I told them 3 homes please help me bag it. AAgh.... read more

Fast food really?? I waited for 15 minutes and was the only one there. Then proceed to watch 2 teenage girls who were clearly friends with one of the coworkers causing a scene dancing and singing in the lobby making fools of themselves. Very disappointed in this location which is the one that I come to weekly. I just may take my business elsewhere read more

Wenys drive through very rude, and disrespectful. Got my order wrong and did not want to correct their mistake. Make excuse excuse that there would be an up change to fix their error. Very disappointed in there service today. If i could give them negative stars I would most definitely. read more

Went to Wendy's and odered chili It was tasteless and expensive Wendy's you have to do a lot better read more

this place sucks ass and they always mess up... smh they always forget food and it is always low quality

My wife found a 1/2 inch long screw in her fish sandwich.. Our food was cold and we live less than a mile away. Our orders a wrong most of the time. The screw will assure that we never will eat at the Gresham Wendy's again. Very lucky she didn't chip a tooth or swallow it! read more