food,service horrible I asked for a biggie bag with a hamburger with ONLY ketchup and lettuce but of course a cheese burger with an extra Pattie! I'm probably going to be a biggie back from eating a biggie bag! read more

Slowest fast food ever. Slow slow slow slow slow slow slow slow slow slow slow slow slow.

Food was poorly prepared. Staff struggled with poor training and little management. Definitely not enough help for staff. Dining room floors were dirty and greasy... My stool slid away from under me when I tried to sit down!! Unsafe!!! Place was generally just plain dirty. Will NOT be going back there anytime soon. I blame upper management for not working with staff to improve and oversee this restaurant. read more

The worst fast food in town!!! Negative stars !!!! They can't keep soda in stock top five everyone wants not available! Order a big bacon classic 3 different times over three months and never get what I ordered!!! Junior bacon is what I get, they don't even give you your receipt so you can't call corporate and complain because you need the order number they never listen to what you want rather just ring up higher price combo when you order a sandwich and drink!!! When will corporate come fix this mess , they can't even keep workers it's a joke! I'd rather get a worm infested Macdonald burger and risk it read more

The worst service I have ever had. They call themselves a fast food restaurant and it took 20 minutes just to order, with one person in front of me. Girl at the register told me it's quicker to go through drive thru, which is unprofessional and a blatant lie. The restaurant is filthy and out of napkins during lunch time rush! Horrible experience, will never come back! read more

the service was spot on the lady behind the counter was great she changed my drink after I ordered

This location locks their doors an hour early while the workers hang out at the counter. They took my money via online app and I have no food. Don't ever come here read more

Ordered a Double Big Bacon Classic Combo. Had absolutely no bacon. Not even any condiments whatsoever. Welp, guess I'll enjoy my dry burger. read more

Wendy's - a sandwich with a pickle on it - Fast Food Near Me - Greenfield, Massachusetts

Imagine this scene at a drive-thru window: A car stops, places its order and then moves up to a window to pay for and receive the order. In the meantime, the car behind it has moved up and waits to order. And waits. And waits. And waits. You see, instead of trying to move the line along and keep up with orders they take and fulfill one order at a time. It's probably a good 5-6 minutes before reaching the speaker (and 1-2 "we'll be right with you"s) before you get to place your order. In short, while the burgers and fries are tasty, you'll be sorely disappointed if you're expecting the typical fast food experience. There's nothing fast about it. read more

for the same price as a nice sit down meal in town or at one of the local amazing food trucks you can go to this Wendy's and hear the employees fight, eat food that does not even remotely resemble the photo on the menu, have your order messed up, and get a bunch of old fries. So if that appeals to you... read more

I wouldn't even give it one star.... The place has gone down hill big time. My fiance is lactose and he ordered a sandwich with no cheese and I ordered a grilled chicken sandwich, thinking that it was a simple order we drove home to Millers Falls from Greenfield without looking at our order. When we got home my fiance opened his sandwich to find cheese and I found breaded chicken. So my finance had to drive all the way back to Greenfield and back to Millers Falls again to get his order right since his sandwich could make him sicker then hell, I found out about my sandwich after he left so I ate mine and dealt with a not so happy stomach all night. Thanks Wendy's!!!! NOT!!!! read more

If you doordash don't accept orders in greenfield. Pathetically slow. If you enjoy Wendy's delivery think twice about ordering here. They don't give a crap how long it takes. read more

Stood in line for over 30 min. It was a line of five people. There wasn't a rush of customers. They just don't seem to know what they are doing. Wasted my whole lunch break waiting. I won't be going back read more

SO ridiculously slow. It should not take me 30-40 minutes to get food from a FAST FOOD restaurant. I could get better quality food in quicker time than that. By the time I get my food my lunch break is over, it's extremely unacceptable. Get some better workers, train and staff properly. Not to mention the workers aren't even friendly! read more

Horrible service I ask for rootbeer no ice at the speaker and the lady was like "augh OK" but when I got my drink there was ice they apparently don't care about specific request And are rude #neednewmanagers read more

The food is always cold no matter what even if you ask when you order to have it made fresh...It's really sad with the price of food to spend $40 for dinner and have it be ice cold. I guess I'll just popped up McDonald's because wendys is not even an option anymore, it is now on the list of places I refuse to go like KFC read more

pieces of shit, can't open up to their own issues! won't tell you who the boss is and is trying to hide their mistakes! call me Wendy's people your store sucks! read more

Decided last night that I was in the mood for some late night fast food and decided to stop in at Wendy's. When I pulled up there was no line, and the employee at the drive thru was extremely polite and quick. When I got to the window he greated me and interacted with me as if he cared, instead of just pushing me through. The food was made fresh, and the fries were right out of the frying machine. Overall I was impressed with the experience and am happy I chose Wendy's last night over the other fast food places on Federal St. read more

Wendy's - Street sign. - Fast Food Near Me - Greenfield, Massachusetts

Worst Wendy ever. Chilies was actually cold. After first spoon of chili in my mouth, there was no cheese left over. French fries were so hard I had difficulty chewing. read more

Remember that if people are happy with their order like we were, most don't take the time to write a review. We ordered the taco salads, a large and a small that comes with tortilla chips, medium salsa, sour cream and Wendy's chili that you put on a garden salad with cheese when you're ready to eat. It was a delicious combination! Enjoyed 2 small chocolate frosties also. We didn't wait long for our server to fix our salad and drinks. During the half hour we were there, a tour bus of people were served before we were finished. Very impressive! read more

I came in the other day and the fries weren't hot, but I just tolerated it, because I didn't want to waste them. One of the doors was locked, because the manager couldn't find the key. I don't know why they designed this restaurant with just one register. If it wasn't across from CVS where I get my Perscripton's filled, I would be going to Mcdonald's. The Cashiers are pretty nice, but they had one cashier a week ago that wasn't. I hope to not see her again. read more

In the event that you get a massive craving for.... oh, say a Son of a Baconator... you may want to think twice before heading to this Wendy's. The first time the hunger struck, I decided to hit up the Greenfield Wendy's after work. Sure, maybe I'd be a few minutes late to my next job because it was in the opposite direction, but who was I to deny my growling stomach? The drive-thru line was at least 8 cars long. Ridiculous! I drove away without satiating my hunger. The second time the craving came around, I was determined to stick it out, no matter how long the line, because DANG IT I want a Son of a Baconator! The drive-thru only had about 4 cars this time, and after I finally was handed that warm bag of meaty goodness, I couldn't wait to *finally* put an end to this hunger that was haunting me. Aaaannnd womp womp, the burger wasn't even remotely as good as the first Baconator I had in CA. The bun was cold and seemed a few days old (bread was crumbly), and the hamburger/bacon combo had nowhere near the flavor that I was expecting. California, why did you have to ruin me for life!? Guess I'll find a different Wendy's. #SonofaB read more

Here is an idea... when I say leave something off my meal, LEAVE IT OFF! This is not a one time complaint, but a culmination of years of incorrect orders. Upon leaving the drive thru one must carefully inspect the bag as often I've had incorrect orders, other people's food, or just missing items. Service can be painfully slow and still inaccurate from the order placed. Complaints are met with rudeness and condescending tones from managers, who often don't offer replacement for incorrect items and blame you for the employee's stupidity. When I always say no mayo, it doesn't mean light mayo, heavy mayo, or any mayo. The employees are too robotic to differ preparation at all. Go to McDonald's down the road, it's cheaper and the employees don't treat you like an idiot for their mistakes. read more

The man working the service counter at 9:15 PM on August 22, 2018 offered the worst service I've ever experienced at Wendy's in my life. He was very rude, made me wait for him to take the next persons order before being served, slid my order up to me at the counter, never said thank you and not cordial in the least! Not that warm and fuzzy experience I should expect when visiting such establishments. read more

We ate at Wendy's today at 11:00 am, hoping that the food would be fresh and hot at the beginning of their day. This was not the case at all. We both the 4 for $4.44. Everything was cold, the burger was dried up, French fries hard, and the chicken nuggets were horrible. Our drinks, however were just fine. We didn't even get a senior discount. We will never eat their again. read more

Food came fast once ordered. Line was kinda slow. Cleanliness was average. Taste was decent. So 4 might be a little high but it seems it should be higher than it was previously rated read more

I went here yesterday with my daughter and her friend .. we pulled in DT .. ordered 3 4 for 4s it came up to $13.48 .. I gave them $20.48 never received my $7 And when I asked he said he gave it to me .. I know I didn't have it since I had $60 And not $67 !!! read more

Everytime I come to this store I always need to wait at least 10-15 minutes to get my food. They claim that it's for fresh food but it's always cold when I get it. They never give you a receipt so you cant go online to complete a survey. If you want good hot food do not go to this restaurant. read more

They didn't make are meal Correctly they suck at doing they job they rush and there fries taste stale

Went through drive thru last week and paid extra for baconator fries that I didn't even get... the fries for my meal and my husbands were disgusting. I through the burger in the trash. Will never go back. Maybe y'all should focus on customer service too I'm sick of getting unfriendly looks and attitude from people who get paid for customer service. It's not that hard. read more

This place is not a restaurant, but a monument to the ability of human beings to screw up everything. Yes, everything, including "cooking" pre-packaged and pre-measured food by pressing a button, and ringing up a simple sale by pressing several colored buttons. Okay, green, then red, then...no, wait, it was red THEN green! Oh this is just IMPOSSIBLE! Chimpanzees on ether could do a better job than the people running this restaurant. Chimpanzees don't spend nearly as much time in pointless socializing with their friends who have nothing better to do than hang out at the goddamn WENDY'S Chimpanzees can plan ahead better., too Oh look, we ran out of frosty stuff by 7 pm! FOR THE FIFTH STRAIGHT DAY! That's just amazing! Now, if I'm a chimpanzee, I'd think about ordering some more damn frosty stuff so that you don't run out by 7 pm every damn night, but if I work at the Greenfield Wendy's? GEE LET'S SEE IF IT HAPPENS AGAIN TOMORROW I DUNNO WHAT DO YOU THINK? And a chimpanzee knows what the word "only" means. A chimpanzee knows that the simple two-word phrase "ketchup only" does not mean "and throw a pickle in while you're at it, I loathe and despite pickles and the use of the words 'ketchup only' would seem to preclude their presence in my burger, but what the hell, you know better than I do what I want, so throw that nasty little green thing in there." If you're some poor fool who lives in Greenfield, you probably have this place's number, and either you love the punishment or you've already given up on this place. If you're some poor fool who's just passing through and figures you can't go wrong with Wendy's, just roll on into this place and find out how very wrong you can be. read more

Horrible. They took my money fast in the drive thru then made me wait 15 minutes just to be told they can't make what I ordered. Asked for my money back and was told that I should order something else. Then was told the manager would be out with my money but he never came. He sent a worker out instead that stated "the manager said he refuses to walk all the way out just to give you money" nice... read more

I'm usually a big fan of Wendy's food in general, I think its the best fast food of the big 3, but this location is terrible. I was happy to see it opened back up this summer, and for a while it was good, the service was always fast despite the large amount of customers. But it didn't take long for it to go down hill. Now, the last few time I have been there its been horrible. The service is very slow in the drive through, and it doesn't seem to matter if there are 10 cars in line or if I'm the only one there ordering food. I give my order and then without fail, after I pay I'm told to pull ahead and wait for my food, tonight it took at least a good 15 minutes for them to come out with it. The worst part was that I not only had to wait for my food to be cooked but they also decided to go ahead and make the meal for the people behind me and bring them out at the same time, so at this point mine was cold. It's just ridiculous how slow they are now, both the Wendy's in Brattleboro and Hadley are much much faster. The other thing is that even though I have to wait extra long to get the food 8 times out of 10 its not done right, and I always have to check my food to see if it was made right and if not go in and get it remade (again slowly) while the rest of the food gets cold. They just seem to run out of things quickly as well, Chili and Baked Potatoes mostly, so kind of takes the variety away that Wendy's prides itself on offering. I hope they get new management or something, I keep hoping each time I go its just a fluke but its been too many times in a row, I don't recommend it unless you enjoy your food made incorrectly, cold and having to wait quite a while for it. read more

Food is cold and they never give your the right order..it takes real long to get your order .. manager screams at their employees in front of guests. read more

Yeah, they really can't get orders right. And they're still running out of Frosties in the evening.

The last three times I've ordered baconator fries or anything with bacon for that matter they've been out. Service is fine but out of bacon at 8:30 on a weeknight?? Absurd read more

I'm sorry but I just returned home from this drive through and I am very disappointed. My boyfriend ordered a 4 for 4 with a simple burger, he specified no cheese, only ketchup and pickles. I ordered a simple burger, again no cheese, only ketchup and pickles, with an extra side of pickles. The man at the drive through even repeated back our exact order. When we got home and dug into the food, both burgers had cheese on them and NO PICKLES. And no side of pickles! My burger was also very pink inside it didn't seem safe to eat, went right into the trash. Im not usually one to complain about a messed up order but this isn't the first time and it was a really simple order. read more

I'm not a fast food type of guy. However, if I have to eat it, Wendy's seems like the closest to actual food. It's not bad. It is, after all, fast food. One thing this place has going for it is Dale. Dale (according to her name tag), was absolutely wonderful. Light spirited, smiling and happy. Thanks for making my lunch a delight. read more

Tonight stopped in with my daughter, the girl took our order. When i received my order, my burger was incorrect. I brought it back to her and explained that it was wrong. She proceeded to tell me let me bring up your receipt which i thought was wrong. She looked at the receipt and told me that was what i ordered. I told her that was not. So they made me another burger. Before i left the counter i looked to see if it was correct. I said this one was wrong too, but i would take it. i sat down took a bite of the second wrong burger, they called me up and said my burger was ready. before you know it i had three burgers but low and behold the third one was right. The girl who took my order( Krystal) was also rude to to the customer in front of me. This is not the first time i have had trouble with this restaurant. If it was not for my daughter wanting to get a frosty, i would never go back. read more