Fantastic food and service! Brandon was our server and was well versed and experienced not only about McDonald's but the world. He was telling us all about the role chicken nuggets played in Americas success in WWI. Ambiance was exquisite! Engaging and joyful but not overwhelming. Only critic would be that they don't mix the McFlurry which made me :( read more

Calling this "fast" food is so wrong. More like 20 minutes to order soggy fries and a messed up burger. My patience with this place is at an all time low. How hard is it to make a burger with only ketchup on it? Pathetic. Also, the old lady worker is rude and must be in menopause. Will still eat here again tho. The ambiance makes me feel like I'm in a Minecraft block. read more

Slow....whats the point of using the app to order ahead if you're just gonna be stuck in line for 20 minutes to pick it up? So it sits around getting cold longer? Horrible logistics here. Overwhelmed staff, absolute chaos. Management should be ashamed of themselves. read more

Terrible service, employees just stand around. I spend a lot of money here almost daily. Today after I slipped and fell on the way home and cracked my cup, I was denied refilling my cup upon returning. I was given another cup by an employee and then refilled it. The manager then told me I would need to pay for them. So I just left them there. What's the difference? They're now wasted. This was my go to spot, and now it is no longer. As I said I spend a lot of money here, worrying about how much cheap syrup I go drink shouldn't be a concern. I definitely offset it with my purchases. read more

Waiting for 15 minutes without anyone thinking they should say they need to get more chicken in order to make what people order. There is no concern for peoples time or money. Poor management I guess that's where it starts from. I should have looked at the ratings before I went. One start because you can't give 0 stars. Also The staff is not clear on their own return policies. With how many people were waiting with me you think that would be the first thing everyone learns in training. That and how to fix the ice cream machine. Don't go here read more

This Mcdonalds is by far the worst one in Greenfield. The manager I think this womens name is Angie does not follow the appropriate protocols for a fast food joint. I work at a fast food restaurant and my boyfriend recently applied to work here. They did NONE of the training and made him work almost 8 hours blinded. Hurting himself in the process. There food is very unsanitary and the dishes are only cleaned out maybe once or twice A DAY. Not to mention them taking almost 20 minutes to order a simple sprite. If there was an option to give 0 stars this place deserves it. Staff are very rude to customers and give attitude when asked something. read more

Hands down the worst mcdonalds in the area. Food takes forever. They have signs up saying they are open 24 hours, but they are not. Inside is disgusting, and the staff are rude read more

Well. The first time i went i got their only salad bc it was a pinch and closest to my needs. Im not generally a mcds eater admittedly i dont think much of this company or the food. That being said i ordered the only salad option and it was a rude experience i just brushed off bc i dont care. Anyways...i dont get dressing. I turn around for dressing. This rude girl acts like im being a janet for waiting in line again and quietly explaining the situation and wanting my salad dressing. Well today i go to order 20 nuggets for my dog to spoil him rotten and what do i get nothing but rude again. Only the cash guy was nice and three diff people interacted with me. I decide hmm maybe I will try one. I bite in. And plastic. A hard chunk of plastic. Large too. Wtf. Never ever again. Photo attached read more

McDonald's - The chunk of plastic that was in my nugget from McDonald's - Fast Food Near Me - Greenfield, Massachusetts

Dissapointed in our last few visits at this McDonald's. The last few times we have been to this McDonald's we have been thrown off by how slow the service is. The most recent time we stopped in here we were the only ones in the drive-thru and had to wait five minutes at the window for two breakfast sandwiches. On top of that the order was missing items which was frustrating. At this point I'm hopeful that the service gets back to how it was a few months ago, but at this rate this McDonald's is quickly losing my vote for the better store in Greenfield. read more

Bathroom was disgusting. Took 20 minutes to get a partial order. 3 out of 4 order kiosks were inoperable, no one on register. I'm surprised they had meat. In fact, I had to leave without my full order because I couldn't take standing there for another 20 minutes listening to people returning incorrect orders just to get a soda and 2 ice creams. So, you guys owe me $5. read more

would not let me and my friends get water on a super hot day worst mcdonald's i have ever been to at

:ast week, The nuggets didn't taste fresh and the counter person was rude. I tried to order a 20 piece meal, but only ordered the nuggets by mistake. I didn't realize what I had done at first, so when I didn't get a cup, and I asked her about it, she said you didn't buy the cup. Well, partly out of frustration I decided to only by the drink and not the fries. The counter person was clearly talking about my mistake. What a way to feel welcomed. Not! read more

Stopped off to use the bathroom, got a latte to go, while I'm waiting for the latte, a cool leaned over and pegged me in the neck with a grape tomato from the kitchen, then hid behind the burger shelves while the other cooks giggled. I handed the ruptured grape tomato to the lady who made my latte, who made a point of reaming them out. I would chalk it up to teenagers but the guy who did it had tattoos all over his forearms, so, probably not his first job in the kitchen. He's probably bored and needs a more challenging career to keep him engaged. Maybe it's my fault, really, because who am i,walking into a mcdonalds and ordering food? What gives me that right to lord it over him that I'm not working at that mcdonalds at the moment he is? Needless to say, i learned my lesson. I have been humbled by this man's pain, pain he can only express by flinging ingredients at strangers, like a feces covered monkey. Won't be back. read more

Decent McDonald's. No problems. I would go back. The location is kind of difficult to get in and out of with traffic.

The now charge you twice if you want a large meal. The original meal upcharge and now a beverage upcharge so you end up paying more than $10 for a $7 meal. On top of that the new cashier just puts things in the way he wants and gave us a salad instead of a burger. On top of that he argued with us when we said the order was wrong. read more

Just spent $25 to buy my kids dinner. Just got home to realize only about half my order was there. Come on guys now I need to go back out and rebuy my family dinner. Thanks! read more

The food is what you'd expect but the service is the worst I've ever seen at a McDonalds. I kept going back to see if I just came out on a bad day but at this point I give up. Try #1 had an employee yell-talking about how he was sorry he showed up drunk once. Try #2 I just wanted some ketchup and sweet and sour for my meal so I asked a counter employee for some. They said "OK" and then turned around and ignored me for a few minutes until I got fed up and walked away. Try #3 was my last visit. I ordered at the drive through, they read back my order correctly, lo and behold I get home and my order is wrong. Just go to the McDonald's a few minutes away off Rt 91. This one isn't worth it. read more

Pretty nice McDonalds. Friendly staff. Breakfast until 11. A little ways off the freeway, but that was ok. The Dunkin Donuts was packed so it was a solid alternative option. read more

Just had a meal here today. The cheeseburger was good the French fries were good, but one bite of the fish sandwich was the most rancid thing I,ve ever tasted. It was rancid to the point of being a health hazard. This is not the first time I was served something bad here. "Caveat emptor" read more