One of my worst experiences in years. They a special on bacon or cheeseburgers. I ordered one it was cold. I ordered it with fries. They were cold. I've had breakfast there numerous times recently and nothing is ever hot. I'm done going there. Ordered a baconator and french fries . BOTH WERE COLD!! Used to go there for breakfast but a few times it was cold so I went back to McDonald's. At least there is hot. read more

This place needs to really give training courses seriously I ordered a biggie bag with a bacon dbl cheese n baconator The lady had a awful attitude and I got a spicy chicken sandwich Hubby ordered the #2 n he got a spicy chicken I didn't check bcuz she said here you thank you have a good day This place Is awful I only have them 2 stars bcuz I got the right fries Smfh read more

just got the 50 pack of spicy nuggets! they tasted great and are hot and fresh! got plenty of ranch to go with! read more

Wendy's - Burgers Near Me - Germantown, Maryland

Who are this moks working at Wendy's I just ordered a burger fries and nuggets even pay extra to get gosh pepper they didn't even put ketchup. Wtf I need my money back horrible service at Wendy's read more

Wendy's - Burgers Near Me - Germantown, Maryland

Visit Wendy's drive through July 31, 2024 around 8:00 p.m. I ordered a biggy bag with sweet tea. When I received the tea it was clear liquid with ice. I asked tge young lady what drink is this? I was told; " it was tea" I told her tea is usually brown unless it's green tea. The young lady told me " what should I do & I don't know" another person came over inquiring and was worst! This establishment is rude individuals working, food not fresh . My advice , do not visit!!! read more

The food was terrible I found a fly in my food and I'm not the type to right a review but that's just nasty only god know what else I missed before I noticed. read more

Wendy's - Fly found in food. - Burgers Near Me - Germantown, Maryland

My grandson and I went to the drive thru for their new frosty's. I ordered a caramel crunch frosty. When the girl gave it to me, it had Oreo cookie pieces in it. I told her I didn't order that, and I wanted it made correctly. She got upset and said it was no big deal. I said it's not what I ordered. She took it back and scooped out the cookie and gave it back to me. So she scooped out the cookie, most of the crunch topping, and some of the ice cream !!! she handed it back to me and I said "you're really giving it to me this way. " She said "Girl" and rolled her eyes at me. I said what's your name ? I'm going to report you. She grabbed her name tag and said it's Kenya. Then she shut her window ! This serve was unbelievably rude and cost me over $11 for an incorrect order and a rude server ! I will not go back to that Wendy's ! And looking at the other reviews, it's not just my opinion! This place is just the worst !! read more

Every time I order from this restaurant, they find a way to mess something up. I've learned that you shouldn't order multiple meals otherwise only one will be correct, and the employees get to choose which one. All of the employees are young kids, and they're all obviously high out of their minds, so I can see why the food we get is a jumbled mess. If I order more than one meal, they pick and choose random customizations and apply them to a different meal. Management is impossible to get ahold of, as they never answer their phone. They also have absolutely no people skills. You'd think being high would make the employees kinder, but no. They're all rude and unhelpful. read more

Another complaint this evening re this Wendys Again, had a coupon for a salad- they asked which one?- scanning options I advised new Cobb and also asked for baked potato- again he inquired which one- I didn't realize there was a choice- he asked again over the din of traffic and noise and frustration-I said forget it as traffic was loud and I had to yell and he was not listening. Was so loud, I was yelling. I pulled up to scan code I indicated I Had- outreaching as far as I could. He scanned, the laser hitting my face/eyes. I advised laser should not be at customers face. He proclaimed no, he wasn't and did it again-I advised that it was against FDA regulations. He closed the window, i waited ...and waited for my salad. Cars piling up behind me. He finally opened window, and I said I was waiting on salad. He said I could "leave- go Home". I asked to speak to Manager, and she said she was "no longer serving" I saw a police go by- I asked if she called or should I? She advised I could which I did. I pulled over and reiterated to non-emergency personnel. He noted to follow up with Corporate and I noted I was on it and pointed out this was the 2nd altercation, noting above. I did not receive salad, baked potato or chance to order drink and as a hot day, famashed read more

The food is okay, but Wendy's never gives me an itemized receipt. I need that receipt. I recently asked for a receipt and was told that the machine is broken. I am now a customer of McDonald's because I always get a receipt at McDonald's. read more

They really need to train their employees to speak up. How are you going to be at the drive thru and only reach out your hand to grab my card without tell me my total, what if I'm not even paying for the right order and on top of that they don't give a receipt. read more

This establishment looks fairly well in the inside. Although I seen they allegedly did just get shut down by the FDA not too long ago. There is minimum diversity. A few peers and myself noticed that the manager is only in 1-2 days out of the week meaning it is hard for people to get interviews and when you do call to come there she doesn't want to talk . Very rude and unprofessional. The food isn't bad. read more

This Wendy's is pretty bad, but it's the only one in the area unless you want to drive to Rockville. The drive through line takes FOREVER. We've been several times this summer and I don't think I've waited less than 20 minutes. The people at the window NEVER say hello or thankyou and I have never once been given a receipt for my food. They don't even look at you when they give you your food, just shove it at you and shut the windows. Truly the slowest, rudest fast food location I've ever been too, and with a teen, we go to quite a few. read more

These guys are some fucking idiots. I order one sandwich with no tomato and I get a fucking tomato instead of cheese. You can never win with this location. read more

Shoutout to Wendy's.. I haven't been here in a long time and happened to stop by for a quick bite. I hit the drive thru so I don't know what the inside looks like, but they did renovate the building from the old school Wendy's to the newer version. Onto the food, grabbed a chicken sandwich meal w fries and the team hit the mark. Sandwich was hot and made to order and the fries came out fresh and hot! I was in and out in no time and the food was MUCH better than the last time I went here. So I'm boosting y'all from a 2 to a 4. Not sure if they'll be consistent, but I won't avoid going here anymore. read more

I am very disappointed in the Wendy's in Germantown. I went there last night use my debit card. They took a long time giving it back to me and come to find out someone used my debit card and tried to make purchases. I would watch out going over to Wendy's because it is a whole credit card fraud going on read more

Meh. Fast food. Some was good'ish. Some not so much. But it is "fast food" so about what is expected.

Best French fries real potato. And I'm gonna come back to the establishment and try other things on there menu.

Super slow. Lobby closes very early and drive thru is always super long. Better off going to bk

If I could give this place '0' stars I would. Customer service is pretty much non existent and I went before the lunch rush. I understand that they get busy and things happen but this place..Wow! I came through the drive thru and was greeted right away with attitude. How do you greet your customers this way and expect them to come back when McDs is right across from you. I should have known then. So I placed my order and then had to switch my drink and she said over the loudspeaker Oh My God! Like, really? I understand if you are busy..I work in retail myself at a very busy store and I would never behave this way. I apologized and got no feedback. She gave us our total. So when we drove around..once again no greeting. She just took our money and then gave the food out the window. I said thank you and the door was closed in my face. When we got home with our food we found that our order was messed up on top of it all. Our drinks had no ice and they gave us the total wrong sandwich on one order. Will most likely not be back to this Wendys' ever. Definitely need more basic training. read more

Wendy's - Iceless drinks that we didn't ask for smh - Burgers Near Me - Germantown, Maryland

they gave us expired food on the Kaba salad. they didn't give us any straws or ketchup. The burgers looked bigger on the picture. it took too long to get our food. read more

very dirty, no welcoming atmosphere. there was not one clean spot to sit. Staff yelling stuff from the front register to back right in front of your face. Nothing was filled in the condiment station either. read more

This has got to be the worst Wendy's on planet earth lol. No exaggeration. Trying to be respectful of social distancing regulations, and trying to throw business to local businesses, I placed my order and paid online. I get there to pick it up about 7 or 8 mins later. It isn't ready. It's like they never got the ticket. I can forgive that. What I can't forgive is how absolutely rude the staff is! I wait at the pick-up window for over 5 mins (which is ridiculous in general for a fast-food spot), and when my meal is finally ready it gets shoved at me through the window without a "thank you" or "sorry for the wait" or "have a nice day". None of that. The sorry *** worker at the window didn't even make eye contact with me lol. But, the manager in the yellow shirt DID make eye contact with me, but even he didn't say a single word. Not even a nod of the head or small. Thankfully, I don't frequent this place. The handful of times I've gone the wait has been long and the reception equally chilly. This will be my last visit. I honestly don't even know how they are still in business when there is a pleasant, newly remodeled McDonalds right next door. I would suggest that the owner hire a more mature and better-trained staff. The training should be on good etiquette and customer service. I get you may be trying to give teens and very young adults opportunities, but you need someone in there with solid customer service experience. If the fella wearing the yellow shirt today (3/29/20 at 6pm) is the owner. YOU need to refresh your customer service skills. Waiting is fine. Waiting without a kind word is just plain asinine. read more

I stopped at the Wendy's at 12988 Middlebrook Road, Germantown, MD 20874 to get a quick drive through meal after not having eaten all day. I was in the mood for a bacon cheese burger, and proceeded to order the $6 Biggie bag with the Bacon Double Stack burger. It was dressed the way I had asked, however, the bacon was missing from my sandwich! By the time I discovered the problem, I was almost home; two towns away from the Germantown Wendy's. I called the phone number on the receipt, but it was a message only line with a full mailbox! Arg! So frustrating! I didn't get what I paid for, and I won't be in that area again for at least a week! Not happy, and no way to report it to the manager of that restaurant! One star from this Hangry customer! read more

Na bc how're you gonna add the wrong sauce to my order and when I ask for that ghost pepper sauce that's not free that cost money you don't give that either but instead give attitude?? read more

Make sure you check your order every time when going though the drive through. They will forget stuff and give you the wrong stuff often. Either understaffed or the staff does not care. I get it, its fast food, no-one wants to work in the industry and its a crap job with crap pay, but how hard is it to make sure an order is correct, you are getting paid. On the bright side, if you are lucky enough to get what you ordered, its decent and the Biggie Bag is the best deal in fast food IMO. read more

Went through the drive thru. Guy taking orders couldn't hear anything, kept having to repeat my order. Probably because of the loud ass witches in the background cackling and jacking off. After having to repeat my drink order for the second time I hear one of the women in the background being snarky repeating my drink order and laughing about it. I told the guy "nevermind, and tell your coworkers in the background thanks for being so loud and rude." The women started laughing even harder and I drove off. I normally don't read reviews for fast food, but in the restaurants case I should have. read more

Absolute worst drive through location. Waiting 10 mins just to get the order. Don't go here. The workers aren't doing anything.

Overall the food was satisfactory but the bags are greasy and the fries did not give wit it was suppose To give and it was nasty the customer service was good but can improve. read more

Terrible service. Rushed. Rude. Consistent in getting orders wrong. Awful awful awful.

Worst food and customer service! Took almost an hour for 1 burger meal. Line is long. Store is dirty

First time going for breakfast & left with food poisoning smh got the honey butter biscuit & I will never eat Wendy's breakfast again

I honestly wish i could give this shit hole 0 stars, they have no concern about your order being right nor on time

Worst drive thru restaurant ever, the line moves slower than molasses which either shows poor management or they just don't care about service, do not come here, you will waste precious time out of your life both from the food and waiting for it forever read more

Bit into my chicken sandwich and almost threw up. Completely raw chicken. Felt nauseous all day after. Manager offered to serve me a new meal but that was the last thing I wanted! Politely asked for a return and quietly walked out. Just disappointed. read more

This has been the worst Wendy's I have ever been too! One star isn't good enough for the lack of professionalism exhibited today. I have been to the drive thru and they have forgotten something -- no big deal. This time I went inside and three other customers were complaining about how long it was taking. The young man at the register took the orders and then we stood around. It's fast food and over 10 mins. is a long time to wait for a kids meal and a Jr. Bacon Cheeseburger. When I returned the burger due to missing bacon I waited again, only to be returned a less then hot burger. I commented on the temperature and this unprofessional (East Indian) woman acted like I was being a bother to her! WTF -- Hey, I just paid my money for food that is supposed to be cooked a certain way. I will definitely not return to this location. It's a shame because some of the Wendy's franchises have gone downhill. Not the intended legacy of Dave Thomas. read more

At approximately 12:30am, ordered 2 meals, paid and drove off. Upon arrival with excitement and hunger meals were totally wrong. Tried calling the establishment several times to have the meal fixed, but no one answered. Never the less we decided to let it be, as it was late and the customer service was not on par to being with. Problem was solved with diplomacy & diligence by Maribel the manger on duty, the following day. I would say, if more people followed her enthusiasm for good service, less mistakes would be made, this economy would be profitable for all at all levels. JOB WELL DONE, MARIBEL! read more

Well I don't eat Wendy's much but I definitely won't be eating it anymore got Wendy's and found something sticking out of my chicken sandwich after pretty much eating half I don't know what the hell it is but I'm pissed and y'all really lucky I didn't bother to call the store or anything I just want others to be aware of what I found in my food I'm just over it. yea it's fast food which is t the best choice of food but still it's the matter of the fact and if no one reaches out after me leaving this review that tells me a lot about your food and company. Stay safe y'all cook at home it's not worth it. read more

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It is July in 2021, all local covid restrictions are done yet they can't open the dining room, yet all the signs and the Wendy's website says it is back open. read more

takes forever to get your food, be ready to sit in line for at least 20-25 minutes. ALSO make sure u check the bag before you leave because 9 times out of 10 they got the order wrong. read more