This CFA is poorly managed. The drive thru is dysfunctional. After all these years, I thought they would have gotten it together. You have the young employees outside no matter the weather. Smh. It really doesn't make the process any faster. The drive through is one lane and you cant drive out.. you're stuck. The drive thru used to have a window . Now its a sliding door, where they walk up to your car. The employee not sure if she was new but was so slow, they weren't busy or rush hour. I sat in drive thru for 20 minutes. My food wasn't hot, and I couldn't go back. I know theres mobile features I can use but from what I saw they were backed up too.. Avoid.. The Gaithersburg or Rockville are better options. read more

Chick-fil-A - The worst drive thru in the area. - Fast Food Near Me - Germantown, Maryland

Great experience here. I want to extend my thanks to the team for being so kind overall! Anna was working when I visited and she was such a light! Keep up the good work! read more

Came through the drive thru at 9:30am on a Monday. The line wasn't too long and we were through in about 8 minutes. Service was quick and efficient. The chicken, egg and cheese biscuit was AMAZING. Biscuit was so soft, flakey and buttery and complimented well with the chicken, egg and gooey cheese. read more

Horrible chick fil a commute to Rockville's instead. The management is rude and their food is soggy and cold

I love my local Chick-fil-A and their employees are always very respectful and hard working. My only complaint is about the lack of ADA accessibility on their doors and how jammed they are when opening those doors specially the main entrance doors. Please fix them and make it more ADA accessible. Thanks read more

Food correct temp, order accurate. Friendly employees. Drive-thru very busy. Food very good.

The food was good and everything. We just found a hair in our drink. The service was nice too. It was just nasty finding that. read more

Chick-fil-A - a hair - Fast Food Near Me - Germantown, Maryland

This Chick-Fil-A was certainly a great one. Obviously, the food was nice, but what Id really like to annunciate here is the service and the staff. I pulled up to the drive through and there was a guy in a full winter coat with gloves on (it was probably 40 or so/less degrees outside), meaning he was already cold. However, that guy, was incredibly nice. My father and I had some relatively annoying requests for our meals, and the service there was great. There were also probably anywhere from 15-40 total cars in this drive through (it was lunch time, about 2 or late 1) and I got my food in probably 5-10 minutes. Very quick. Great job, Chick-Fil-A. read more

SAVE YOUR MONEY!! BEWARE OF THIS LOCATION!! On 11-06-2023 I went to Chick-Fil-A 19945 Century Blvd, Germantown, MD 20874 for dinner. I went inside to get my food. After ordering my food and went home to enjoy it. Well NOT AT ALL. After eating my fries, I begin to eat my chicken strips and right before I was getting ready to bite it, I noticed something weird hanging from the sauce. I looked closer and noticed a piece of hair sticking out from under the breading. It made me nauseous and I got upset, so I contacted the restaurant and asked for a manager. A lady named Brittany said she was the manager. I told her what happened and she said oh no that's not good I'm sorry about that. I expressed to her how frustrated I was because this was my dinner. She then said how about a refund for the entire meal and you don't have to bring the food back. I said okay. I ended up going to bed upset because this is not my first time encountering an incident with this location. On 11-07-2023 I contacted the restaurant again to speak with another manager. The man who answered said he was a manager. I old him the situation and he was immediately apologetic and said this should not have happened. I told him that Brittany refunded my entire meal, but I was disgusted with the situation. He then stated he would put my name down so that the next time I visit I could get another meal for the inconvenience I experienced. Tonight I went through the drive-through line. I told the gentleman my name was taken for what happened yesterday. He contacted the manager on the walkie. As he watched through the window the manager searching for my name. The manager called back on the walkie and asked what my name was and what did I order. The young man told me to proceed through the line to keep it flowing. He said they will take care of me at the window. NOT TRUE.. When I approached the drive-through window the guy asked me are you RHONDA I said yes he said you were refunded your money yesterday and you don't get anything else. I told him the manager said to come and get a complementary meal. Then he asked me if I wanted to speak with the manager. This is where all that chick-fil-A stand for went right out the window when the manager Greg approached the window, he was immediately rude and obnoxious. I began to tell him about the conversation with the manager earlier, that I will be contacting the Health Department to report this because this isn't my first time having an issue. He then stated you got refunded, now you here for free food and you threatening me with contacting the health department. I politely told Greg I was not threatening him. Period!! I told him I was going to file a complaint against the restaurant because it's not sanitary at all. He rudely said it doesn't matter. I already spoke to Brittany and she told me she refunded your money, you are not getting free food, go ahead and contact the health department then proceeded to walk away. I drove off. I have contacted the health department. I will be contacting News 7 because it's disgusting and something needs to be done. PLEASE BEWARE AND DO NOT EAT HERE. If you do, PLEASE CHECK YOUR FOOD read more

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This CfA is my go-to lunch spot in Germantown. Food is always fresh & tasty. The eat in area is always clean & welcoming with fresh flowers. The staff are so friendly & always helpful with a smile. Thanks for giving us an excellent place to eat. PS - The new maple pepper bacon sandwich is a winner. Try it. read more

Great customer service and the food was comparable to other locations. What drove me crazy is the parking situation. I tried to park in front of the restaurant not realizing the cars blocking my way were all in line for the drive through so I was stuck waiting until they inched forward at a snail's pace. What I loved about my visit is that I got my lunch for free through promotional offers. That made up for the parking situation. read more

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I walked in to order for carry out, and received a welcoming smile and greeting! The food arrived freshly cooked, hot and tasty. The dining area seemed clean and tidy. I always enjoy the food here! read more

Chick-fil-A really stepped up during COVID. I have fast food cravings every now and then so I wanted to do a rotation between different fast food restaurants, but unfortunately no other fast food restaurant implemented the touch less service that Chick-Fil-A did. All Chick-Fil-A employees are in all PPE, they don't take your credit card to pay you swipe your own card on their portable paying machines which are also touch less, they hold it for you while you swipe, they then pass you your food in baskets. The food and friendliness of the restaurant have not changed since before COVID. They are extremely nice, and the food is still perfectly crafted. What also didn't change was the long line for the drive-thru. But that is to be expected as they closed their in-restaurant service. Chick-fil-A due to safety concerns will be the only fast food restaurant I will be frequenting unless the other fast food restaurants step up their safety game. read more

Placed my order in-person for one order of 8ct Chick-Fil-A Nuggets and some sauces and waited over ten minutes to get a 6ct with some crumbs. read more

Chick-fil-A - Fast Food Near Me - Germantown, Maryland

This is the worst Chick-Fil-A I have ever gone to. Not just once, but three times now. I went back both times after management said my issues were just one-off and would not reoccur. They get the orders wrong, they don't deliver the food to the table, and their in-house management has no interest in resolving issues. My latest time I ordered via the APP and was told 8-14 minutes. After 16 minutes with no update indicating food was on the way, I went to the counter. Guess what!!! My food was sitting there on the counter. The soup was lukewarm, the sandwich was cold, and the ice had all melted from the tea and it was warm!!! Just so you understand I eat at Chick-Fil-A ALOT and no other location EVER has an issue with getting the right food to me in a timely way. read more

Love and hate relationship with this particular location. Love because it's near to my place and hate because the drive-thru gets insanely crowded. The times I've been here I avoid the outside chaos at all cost and just head inside for my order. I appreciate the fast service with their iPads to take orders while standing in line which speeds up the process x 10. The staff here are always quick to get the orders out and I don't think I've ever waited longer than 3 minutes for my food for how busy they get. The parking lot gets crowded so be careful with your surroundings. The staff are always nice and courteous! Download the Chick-fil-A app. to get future rewards and orders quickly! read more

Tried brand new Sandwich and the photo tells you how bad the quality has gotten at this chic fil a read more

Chick-fil-A - Fast Food Near Me - Germantown, Maryland

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I like this Chick-fil-A location!! I really do.... Ive used their catering services a few times for work, and my orders have always been hot, ready, and correct...so kudos!! I occasionally place personal lunch orders via the app..and guess what? My orders are always hot, ready, and correct...round of applause!! The staff is courteous and efficient, and the location is clean but could be bigger, because this place stays extra busy. The parking lot is a small nightmare, but when i place that app order in advance, Im in&out of there like a ninja (who happens to wear scrubs and a white coat ;). Overall I highly recommend this location, but beware, this place gets packed, and be patient when navigating their parking lot. Pro tip: order in advance! read more

With Gaithersburg being open, I'm not quite sure why this shithole is still open.... 9 times out of 10 when I go to this one they proceed to give me a soda that taste like absolute shit!!! From now on, I will be driving to the Gaithersburg location. Their soda tastes like soda. read more

I went and got some food from them and I took a bite of my sandwich and I had fucking hair In my sandwich I called and all I got was oh I'm sorry we can't do this we can't do that this shit is nasty I will never in my Life get food from this place again I will go all the way on the other side of Gaithersburg to get my food for now on this was some bull shit read more

Chick-fil-A - This is the hair in my food from Chick-fil-A- Chicken Biscuit Meal - Fast Food Near Me - Germantown, Maryland

I have a love/hate relationship with Chick-fil-A. I love the food, the price, and many variations of their delicious chicken but I hate the location of every Chick-fil-A. Chick-fil-A is the Trader Joes of fast food world where they seem to pop one up in the most unorganized parking lot. There's almost always a line here, whether you're in the drive-thru or in the restaurant. Most times I do just bear through the drive thru but on the rare occasion that I am inside the restaurant, it has been clean and the staff has been very attentive with refills and just checking up on you to see if you need any extra sauce, etc. The drive thru is tight but you gotta do what you gotta do to get some decent cheap fast food. They always have employees outside that are taking orders from multiple cars at once. I've been coming here for years and never once have they gotten my order wrong. Recently, I discovered the world of Chick-fil-A salads and I swear I'm never turning back (unless they bring spicy chicken nuggets..corporate I hope you are reading this). I got the spicy southwest salad without tomatoes and with avocado lime ranch. The salad is fresh. The chicken is spicy. The avocado lime ranch needs to be injected in my veins with an IV. As long as they continue to serve fresh food and manage their drive thru properly, I will continue to come back. read more

Chick-fil-A - Spicy Southwest Salad with Avocado Lime Ranch Dressing - Fast Food Near Me - Germantown, Maryland

This is probably my first time trying Chick Fil A and I must say that I like this place. We ordered almost every variation on the menu, waffle fries, and the chicken nuggets, and everything came out well. We came here on a Saturday at lunch and it was busy. I was shocked how busy it was. It was packed with people, line outside for the drive through, and all of the tables and seats were taken. They were still able to handle the foot traffic, which is great. I did not feel like I was waiting a long time for our food. The one thing I noted was that there was someone walking around and asking whether everything is alright or if we needed anything. I do not know if they do this everyday or if it is only for this particular location, but that was a nice touch and pretty much unheard of for any fast food establishment. Props for that one occasion. Parking is plentiful as it is in a huge shared lot. They will definitely see me again. read more

This location has great food and is very conveniently located by the highway. The drive through is always very congested, so I recommend ordering on the app for mobile pickup. The parking lot is mostly mobile order spots, but there is a huge park and ride next door with plenty of parking. read more

Just got home to see my fries and if I wanted small I would've ask for small all I can say is do better read more

Chick-fil-A - Fast Food Near Me - Germantown, Maryland

It's a great place to go for a quick and delicious meal. The service is friendly and efficient.

1:00 pm on Saturday, 6/13/2020. During COVID-19. I just placed a mobile order for lunch. There were no available spaces so I went inside instead. I explained the situation and that I was willing to wait. What I observed by patrons was absolutely despicable. Customers were so incredibly rude to the staff and treated them like trash. If you can't be kind, then stay in your house & cook. They are working so hard to serve us as quickly as they can and do not deserve to be treated so horribly. Who gives a flying frick if you paid extra for your ranch dressing, how about you be polite and ask for it, don't throw a fit that it wasn't placed it your bag as 25 other bags were being distributed to other customers. If you can't treat others as you want to be treated, be patient and kind, then literally - go f*ck yourself. The staff here is doing a stellar job and is moving quickly. All were wearing masks and moving about with their heads held high and answering questions to every guest as they were being asked. Bravo. I could tell the stress levels were high but during what I observed, they were handling everything with poise and high levels of customer service. Our food was hot, the drinks were filled to the brim with the perfect amount of lite-ice, and we received everything we ordered. My receipt even printed with the survey A free sandwich is in my future! read more

I really like Chick-Fil-A, especially for breakfast. BP gets the the breakfast burrito with chicken and the salsa takes it to a whole new level. I like their lemonade, even at breakfast time :) read more

Always a pleasant visit when I go. The staff is very nice and always talk to my 7 year and answer his questions when he wants to order his own food. read more

Just had to post!! this is not the first time this has happened to me. The 2 stars are for the food I called and got my food replaced which isn't the point. I ordered a large fry 4 piece strips well done. Instead I got medium fries in a large fry box and 3 piece strips not 4 and they were not well done. read more

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We went during the lunch rush but were served in less than 10 minutes from start to finish with exceptional service and efficiency! All employee wore masks and abided by COVID-19 policies. The food was prepared quickly and was delicious as to be expected for a restaurant with such a good reputation. All in all, a great experience with friendly staff! read more

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To whoever it May Concern, My reason for leaving this job at the Chick-Fil-A in Germantown, Maryland is because of my manager, Jacques Simon. When I first started working, I thought he was more of a "playful" manager. But I quickly realized his way of joking was just shielding his poor behavior to his workers. For example, one day I was given an opportunity to leave early due to the store being slow, and as I was leaving Jack was constantly mocking me about being happy to take my leave. Another time, I had came to work after being up for 16 hours which he knew and he put his hands on my shoulders and aggressively shook me to "wake me up"... He did not need to touch me or shake me as he did to do so. A few days later I came into work and got sent on outside expo. Though, after being outside for two hours I asked for a switch since it was 30 degrees out. Jack purposely ignored me, not listening to my request until 45 minutes after. Even though there were people who offered to switch with me. Finally, the last Friday before I left, I got written up and sent home for my nails; which I completely understood. However, as I was leaving and my food that I ordered was being handed to me; Jack snatched it and said "No, you don't get to eat." then said "I'm just kidding, here." And shoved the food into my chest. How can I view these things as a joke? Last Friday was when I realized as long as Jack was there, that store would not be a place for me to work. Please keep in mind I'm not the first to be complaining about my manager, and most likely won't be the last. There's been many people with the similar issues concerning him but don't want to speak up. It is not just me. Please, do not be ignorant about the matter. God bless. read more

One of the worst Chick-fil-a's out there. The line is always so long and I've gotten cold food before. The parking lot is always a disaster and was poorly planned. Employees are friendly but the food is not on par with other locations and the wait is not worth the quality. I will go further for a better location. read more

I used to have a manager who lived for trips to Chick-Fil-A. That meant they had to leave Indianapolis Indiana to get Chick-Fil-A. We didn't then, have Chick-Fil-A locations on the north side of Indianapolis. Personally, I love their salads. I don't each bread as much but I do really lvoe their salads. 1. salads can be screwed up easily. 2. the quality of the meat is critical. 3. Great dressing is a huge plus. Overall the salads are awesome. They lose a point for the parking, because parking in the lot the store is in, is impossible. Overall i love their salads! read more

Wow this Chick-fil-A is a mess! Longest wait I've ever seen at a Chick-fil-A and to top it off... completely butchered our order. We didn't have time for them to correct it but WOW! Y'all really were some thief's today! No fries, no spoon or straw for the milkshake, no pickle when I simply said "NO BUN". Horrible location! read more

Just your normal chick-fil-a. This location is consistent and the food is always the same. Service is consistent and always kind. However, I wish they would fix their drive-thru system because driving through the line and getting around is a pain. It is hard to get in line because the parking lot is not very spacious and it blocks intersections. read more

We ran in for frosted coffees and a Spicy Chicken Sandwich after a long day at the fields. I absolutely loved their attention to detail post COVID. Not sure why they only have 3 stars so I had to leave them a review. read more

Chick-fil-A - COVID cleanliness - Fast Food Near Me - Germantown, Maryland

They missed one goddamn nugget! I'm very mad because I wanted 5 nuggets but they only gave me 4!!!! I'm very hungry and quite upset

Great service but they forgot to put my extra fries and it's closed already. I love how fast they work and they're really nice to customers. read more

I wish I could give this review 0 stars but the worker Jillian gave me a bad customer service. she gave me a really bad attitude when I asked for extra chick fil a sauce and forgot to add forks to my order. Never coming back to this location. read more

I really enjoy Chick-Fil-A's awesome food and their attention to excellent customer service. This particular location offers all of the above. However, this location seems to always have a very long drive-thru line. Therefore, I typically just go inside even when I'm taking my food out. I also found that this location easily gets swamped on the weekends, especially on Saturdays during lunch. Lots of families flood this restaurant after their soccer and/ or little league games. It certainly doesn't help that this location has limited and very awkward parking, so even when you change your mind, you sometimes get stuck in the lot. Despite all these problems, I'll still try to come back because I love their chicken sandwiches and salads. Everything is freshly prepared! The service is very good, especially compared to other fast-food chains. Their staff is quick, polite and attentive. Chick-Fil-A is famously known for being closed on Sundays to give their staff a day of rest. If that's what it takes to have such an excellent staff, I'm all for it. Importantly, the company revealed in 2014 their 2012 tax filings verifying that the company no longer supports anti-LGBTQIA civil rights. I'm happy to be able to indulge from time-to-time with a relatively clear conscience. read more

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