Continuing my alphabet series, but doing two for the letter M. This negative review and then a positive review.
In general I like Mezeh. First tried it in Wheaton Mall in 2018 probably before or after going to a movie at AMC Wheaton. Sadly, that one had closed around end of 2019 as rent had gone up in Wheaton food court and was replaced with Moe's, which could be a 3rd M place I could give 3-stars to. I had been to locations in Gaithersburg, Gambrills, Laurel, & Springfield, VA...always a positive experience. I almost always get a chicken bowl.
On this night Saturday, August 27, I was in Germantown for an event and wanted something relatively healthy for dinner and had a movie to catch in Columbia on my way home, so was somewhat pressed for time. I quickly parallel parked right in the front. Getting that parking space upfront was the best part of my experience!
I walk in. The woman serving the food was relatively unfriendly. Ok, that's not the end of the world, but already a little negative walking in. I felt like getting a different meat. I asked if the lamb cost extra, and she said no. I said then I'll try that.
I got up to pay and asked that woman for a cup of water, and I saw I was charged $15 something instead of $12 something. I was guessing they were trying to charge me for a water bottle, and I said no just a cup of water, which she handed a cup.
After being handed the cup, I said it's still showing $15, and she said you got lamb, which is $3 more.
I said pointing over to the woman serving the food, she said it wasn't extra. Lady at register seemed dumbfounded on what to do. I said what are we going to do about this? She told me it was the same price.
Her: I can't take off anything here.
Me: So, you're not going to honor what she said?
Her: No
Me: "Fine, take it back." As I'm walking out, I said so stupid, you could've had the sale and also losing business here in future.
The cook lady, who was actually the one nice lady in the there, said to call back and talk to the manager about happened since the manager wasn't there.
Ultimately, I was now a bit more pressed for time and went with the Mission BBQ across the driveway, which I knew was delicious but less healthy. Oh guess what my other M review is going to be? See my 5-star review of Mission BBQ Germantown.
Conclusions:
-The women upfront acted as if they couldn't care less. So, instead of a $12 sale, they lost let's say $5 worth of food and my business.
-In general at any Mezeh or any restaurant, if something costs extra, they need to show that on the glass or on their menu
-No Mezeh even has a menu posted when you walk in. I know it's basically the bowls, but they should post bowl $12 or whatever, maybe say lamb is $15, etc. Like at any Chipotle, Cava, etc., the prices are clearly stated. So, it's kind of annoying Mezeh doesn't do that.
I'm thinking of the manager had been there, it's most likely he or she would've said I'm sorry for the confusion, I'll take off $3 for you. So, depending on if I get a response & what kind of response, I get from the manager will determine my likelihood of giving this location any business. read more