OVER CHARGING CUSTOMERS BY ADDING "SUPREME" WITHOUT ASKING ME! This location upgraded everything in my order to a "Supreme" when I didn't approve that. And also overcharged me .75 cents by charging me for a taco with a chicken substitute instead of just charging me for a Cantina chicken taco (which would have been the same thing for less money) I found this when I checked my receipt. In total, my order was supposed to be $21.95. Instead, it came out to $28.93! -OVERCHARGED BY $6.98! That's 1/3 more than what I ordered! If that happens to you, contact the Taco Bell executive office: 1-800-822-6235. read more

Taco Bell - Fast Food Near Me - Germantown, Maryland

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Well it's Taco Bell.... App said order was going to be ready at 9:20 it's 9:47 still waiting... and still a long line of people ahead of me who placed order earlier. read more

Who hires these people?? I walk in and walk to the counter No good morning No one is smiling and being polite The customer service is awful read more

They are nice and friendly they usually 9 times out of 10 they get my order right and when they dont they help fix it.

This Taco Bell is a solid 10/10. Compliments to the chef every single time!!! The perfection of the food genuinely makes me emotional with each visit, they never fail read more

Great customer service. 99.9% of the time my food is made properly. Very clean and tidy.

It's Taco Bell. Been coming here randomly for the past 6 years or so and I can't remember a time they've messed up my order. It's fast food,still assembled fresh-ish most of the time...hopefully lol and whoever made the taco supremes I most recently ordered, had the shell toasted like it was previously on a comal. Makes a difference instead of throwing a cold sad tortilla with meat/toppings into a Taco Bell wrapper. Some tacos bells are obviously better than others, but this one isn't so bad. read more

Very dry, almost no salt..no taste. When ask for Sauce to spice it up, they only give you 4 small bags of Mild sauce-

I came here two days in row and they got my order wrong they don't understand English I won't be coming back here anymore they have other places to eat around here don't waste your money and time here they hire people without a green card read more

A few years ago this Taco Bell seemed not super great in terms of service, or even food really, but in the past six months or maybe closer to a year it has really stepped up. Firstly, most of the time my tacos etc are overflowing with toppings/salsa/whatever is on it. It's pretty consistently good. Also, I'm vegan and customize the crap out of all the food I order so that it's vegan, which I understand is a big hassle most of the time. Still, I have shockingly never had a mishap at this location--no accidental cheese or sour cream or anything. The only thing is sometimes the line/wait time is really long or slow. The customer service is still really good one time and one time while waiting inside they gave use vouchers for free tacos after waiting for a while even though we hadn't complained or anything. read more

I allow myself to eat Taco Bell once a year. Ever since I started eating a lot healthier, I've really avoided fast food like the plague because of the amount of sodium that is packed into it. But yeah, I took my annual trip to Taco Bell on New Year's Day and went ham: an all out Taco Bell binge that basically my body said wtf to. I got a: *A modified grilled cheese burrito (and then added baja sauce I got a walmart so it would be like an OG Grilled Stuffed Burrito which they don't carry anymore) *A Bean Burrito *A Chicken Quesadilla *A doritos taco with the extra tortilla on the outside *And a grilled chicken ranch burrito ( can't remember the actual name) I definitely enjoyed the modified grilled cheese burrito I made to be like an OG grilled stuffed and the chicken quesadilla. Both have been my favorites for a long time and classics in my opinion. The grilled chicken ranch burrito was plain not good The Doritos taco that was like double decker was my least favorite thing And the bean burrito was not as good as I onced remembered it to be lol. All in all, my body reacted like I had just drinken a 5 gallon bucket of cyanide and I'm likely gonna stop my annual trip to taco bell lol. Maybe if I DID do it again... I'd just get one burrito and pair with like a giant salad or something. But not sure I'm gonna risk it. Luckily I have a year to decide. BUT, if your body can tolerate Taco Bell and you have an stomach made of iron and already consume a lot of salt. This taco bell did get my entire order correct, they were efficient, they were nice, and the store was clean. You do all your ordering on one of those giant computer screens which was easy to manager. I mean... I think it's probably the amount of salt that killed me. The grilled stuffed burrito alone has 64% of your daily salt The bean burrito has 44% The chicken quesadilla has 43% The (just figured out the name) Doritos cheesy gordita crunch - nacho cheese has 38% The Chipotle ranch grilled chicken burrito has 40% So consuming all of these things I had 229% of what your daily sodium intake is suppose to be. Yep... wow. Taco Bell is like my personal sirens of the fast food world. It calls my name... but I know it's gonna likely end badly. read more

I would give this Taco Bell is zero rating. If I could this is the absolute worst Taco Bell I've ever seen customer service horrible employees yell their other employees they treat them like they are some type of slaves in the worst part about it is that they make you wait for over an hour to pick up your food. Please change your entire staff for the night shift because I don't know if your manager is but they obviously do not have a clue as to how to run a business. It's as simple as that. I will never go back to this Taco Bell. No, I ever order the Taco Bell ever again because they are so bad at your job. I am actually hysterical with the fact of this location is still in business. If you are going there for food or picking up food, I promise you you'll be in a line for over for an hour and then they will tell you that your food is not ready once you get into the line and make you wait on the side of the building afterwards read more

Dequan or daquan that ran night shift 10/19/2024 was nasty and rude. This is not his first time being disrespectful to customers and smart. He do not need to work any place where he's dealing with customers his customer service is not welcoming, friendly, or great at all. He needs to be let go it makes people not want to come here. And he only get loud with women let it be a man he on hush mode or tryna switch his hips for a man's attention yuck he's so distasteful I can't make this up. The gag is he should not work fast food. read more

The food at this location is good. The service is always proper, and it seems clean inside.

As far as a Taco Bell goes, this is one best ones you're going to find. Been here a bunch of times and have never had a problem, quick on the orders and generally i order almost everything on the menu. Back in my day, If you showed up to a Taco Bell after 9pm, only the drive-thru would be open and it was run by like one person who barely would close the packaging on the tacos. Taco Bell has come a long way from those days. Taco Bell is really the only remaining fast food place i go to, and appreciate the growth. Once in a while kinda place to dine at, and appreciate it every time. read more

Went and got nachos and half the nachos didn't have anything on them. So basically wasted $8 read more

Taco Bell - Nachos BellGrande - Fast Food Near Me - Germantown, Maryland

This Taco Bell in Germantown was on our way to Butler's Orchard. It is very close to 270, so easy access. The exterior was clean and inviting, and the interior was well maintained. This one has all of their Taco Bell sauces out in the open instead of stingily kept behind a counter! I ordered a cheese quesadilla with extra jalapeño cheese sauce and a spicy tostada. Both tasted great--hot, fresh, and a good value! The spicy tostada is supposed to be on the Taco Bell $1 menu, and it is here, but it isn't in other locations. The employee was friendly, the service was fast, the tables and chairs were clean and wiped down, and the signage was clear and unworn. Not much more one can expect from Taco Bell. I'll come back, especially before going to the movie theater down the road. read more

This location is very understaffed. Parts of my order for example my drink and sauce was forgotten.

Open late and with a really good drive-thru that is quickly accessible from main/major roads in Germantown. It's at the edge of a larger shopping plaza but is placed so that it is quite easy to navigate to and from. I found the service to be quick, accurate, and friendly. The food was tasty and they are generous on the sauce packets. read more

Why is the pink lemonade so Disgustingly sweet I think the health inspector should pay them a visit I have to ask for water in my cup to mix down the syrup and night main other nights after waiting in the drive thru I get down the road and enjoyed my food but my drink is toooo sweet to even drink. Fix this ASAP diabetes is a very real thing in America with a fountain soda machine not mixing the beverages correctly read more

I've been coming to this Taco Bell for years! The food is always fresh and the order is always correct. At the moment, they are not serving breakfast but everything else is still available from the menu. I like to make some alterations to the food I order and they always make it right. Personal favorites are the fiesta potatoes, chicken burrito (I sub the shredded chicken to grilled chicken, add onions and spicy ranch and ask them to grill the burrito as well) and a quesadilla. read more

When you're a really late "dinner" eater and love Mexican, they're always on point. Those little sugared donut holes are, omg, beyond...I could eat 'em all day by the hundreds!. read more

Okay, so it's not gourmet food, it's Taco Bell. This location is open during the pandemic (drive through only) and they are doing a good job. We've been through the drive through a few times. The orders are accurate 99% of the time. The one time they forgot something, they made it right and gave us a coupon for a free taco. The staff is wearing masks and they pass the food to you via a plastic tub, so there is more distance between them and you. You also self slide your payment method, for contact-less interaction. I feel pretty safe going here during the pandemic to get our taco fix. read more

Why did I get crumbs for nachos!? I drove further to go to this location. Next time open a new bag of chips and add a decent amount of cheese and meat. Bad to charge me full price for this. Obnoxious! read more

Taco Bell - Nacho crumbs with barely any cheese or meat. Open a new bag of chips. CHEAP! - Fast Food Near Me - Germantown, Maryland

It's july 4th at 7:30pm only. The other taco bells are open for indoor dining but this location isn't. Why??? Bad management or what?

I said cheese quesadilla twice to the intercom, she responded with cheese quesadilla. Then I receive 1 chicken and I asked for hot sauce and got ignored. Horrible. read more

Literally just for the first time in my life hit the one hour mark waiting on fast food for the first time in my life. Pretty sure I'm literally not going to even get my money in this circus. read more

Props to the lady that worked at night on Sunday (3/3). You really showed that you know your job well. You ended my day a whole lot better than it started. Thank you for being you. Usually every night around 11pm, there is a long long line outside of taco bell. Waiting always take almost 30min. This has become a norm to me since I go so much. I know all the workers are trying their best to beat the timer. I'm always super appreciative if the order is done right. Through all that, at the end of the rush, the nice drive thru lady went out of her way to make the best, most delicious, spicy :-) potato soft tacos my roomie and I have ever had. Thank you! Edit: grammer read more

They were pretty fast, The drive through line was really long so I just walked inside. I think I lost my scarf here. I ordered 2 chulupas, 4 soft chicken tacos, 2 hard beef tacos, and 2 soft beef tacos. I was just sobering up from a long 6 hours of drinking, and needed to eat some food to continue the night. I ended up drinking more after eating 10 tacos! I think i probably could have ate more. Its definitely a good deal if your looking for something fast and quick. I definitely recommend coming here for something budget spending. P.S Taco Bell has a satisfaction guaranteed or money back policy... so there is no reason not to give it a try! read more

Taco Bell - taco bell has the coolest sauce packs! - Fast Food Near Me - Germantown, Maryland

I'm basing my review off of lunchtime only. My office is very close to this location and every time I placed an order through my phone, the food is almost always ready for me to pickup when I come in. The ambiance is very nice and new. The food is prepared decently and so I have no complaints. I always get my food to go but I definitely wouldn't mind dining in here. The only thing I wish they would change would be to put the diablo sauce back among the condiment stand. They use to have it available but now you have to ask for it and they heavily restrict the amount they give you. I foresee myself returning many more times for lunch. read more

As far as fast food goes a person develops certain expectations for instance I don't expect a Taco Bell to be a fine dining experience. So rating a fast food chain such as this one a good rating system would be maybe one star because all of these are included order was wrong, staff was rude, food tasted bad, or cleanliness of facility was poor. Five stars would be the exact opposite of this system. This review is just for this particular Taco Bell in Germantown, Md. I have been to this Taco Bell and it stays fairly consistent. The order is usually right, the staff is never nice if you ask for any special request like adding sour cream, food tastes good for Taco Bell par, and the facility is fairly well maintained. Three stars for poor customer service time and time again. If it wasn't for the food being up to par and the prices for the food I would never go back. Normal Taco Bell with unfriendly staff. read more

I hate taco bell. But I LOVE IT when I'm drunk. So for that they get 3 stars...... also helps with the hangover aswell

Thanks for giving me half of the guacamole i paid extra for. The lady that took my order was rude and slammed the window door on me as i said thank you after grabbing my bag. She didn't even say a thing! Worst customer Weber! read more

Taco Bell - Fast Food Near Me - Germantown, Maryland

We drove thru around 10:30pm after watching a movie on a Saturday night, and once again, I am disappointed. This review is for how the crunch wrap supreme is made in this location, and how little meat there is in it. What's annoying is that I always order "extra meat" and I am charged $0.60 cents extra every time, but I never get any extra meat. There's always about literally 1 table spoon or less of ground meat spread on a big wrap. If they can't put extra meat, then don't charge for it!!! Tell me you can't cos maybe it's already made. It's upsetting. I ate 1/4 of it as I proportioned the toppings, and tossed the rest of the wrap and crunch that had no toppings. I'm still hungry and quite upset I was charged for extra when it clearly had none. It's not the first time and I always give this place a chance to make it right thinking it's just a few cents, but it still has not been done. I just had to finally share. read more

My boyfriend and I came in tonight and accidentally were given the wrong food. I called just to let them know and the manager Kevin asked us to please come back and he would get us the correct food. He was very kind and apologetic. Great customer service. Thanks Kevin! read more

I have only had Taco Bell three times since I moved to the USA 8 years ago but I think it's awesome! Cheap and tasty - what's not to love? I have to persuade my friends to get it, but then they discuss all of their favorite Taco Bell experiences! read more

Bruh, I came here last night, a Sunday, at 10:30pm because I've the taco bell cravings ever since my friends went without me the day before. I pull up to this "fast" food joint in my little honda civic and enter the drive through. I waited in line with the other sheeple (about 4 or 5 cars) for over 25 minutes. I finished listening to my Serial podcast, I had nothing left to do on my Clash of Clans account, and I still was not even close to getting my food. I even had the time to write a crappy review for Google, I mean who writes reviews specifically for Google? My poor 3 fresco bean burritos and plain fiesta potatoes were probably very lonely waiting for me. The inside was completely empty, I don't understand how it could have taken so long. I'm pretty sure potatoes grow faster then the amount of time I waited in line. Had there not been a minivan behind me after the first 10 minutes I would've went home. The guy taking my order was very pleasant, the order was not wrong (blessed), and I may or may not have burned my mouth with the piping hot potatoes I shoved into my mouth in the car ride home because I was very hungry at this point. Bottom line: They either need to grow their food faster in the back, or hire more people at night. Avoid drive through at night, and just go in so you can just walk out if you wait too long. read more

On Drive Thru Service... I don't like this Taco Bell. Each time I've gone, I'm in the drive thru for about 20min. That is ridiculous. Very slow service. I've had way better service at others. They really need to work on their drive thru service...line is always long and they can't process the orders fast. read more

So I don't normally review fast food chain locations but I just had to for this one. I have been coming to this taco bell since I was 4...well my family has. Everyone knows about the stereotypical obsession that people of Indian descent have with Taco Bell. I remember when the staff here was completely careless and almost pitiful about a decade back. I came back here a few weeks ago and I experienced better service than I have at some Fogos or Ruths Chrises. The manager was very informative and friendly, the new staff was cooperative and very apologetic for slow service (even though it wasn't that slow) and the young man who took my order was hilarious. I feel that all places deserve credit where due, hence this review. I also don't understand why some people have posted negative reviews because of the food quality. Taco Bell is somewhere one goes for a quick cheap bite...not a ribeye steak. Noone goes shopping for an Armani Suit at Walmart then complains about leaving with a hanes t-shirt. Why? Because it would make them sound like an idiot. The food at most fast food chains is standardized so the only reason I would see to slander the food here would be if it was worse than at other taco bell locations, which is clearly not the case. read more

Waited. 30 minutes in drive through saw 5 employees inside was not busy inside how does drive through take this long I wanted to drive off but I already paid horrible service !!! read more