This Wendy's has never gotten an order correct since I've been going here. The workers here simply do not care.

First time that I've been in a Wendy's in years, and it was nice. Had a bacon jalapeno chicken sandwich, which was terrific. Most of the the five star ratings are for the woman running the register. As far as my interaction with her, it was transactional, nothing special. But as how she handled the one, then the second, than the third young woman who came in while I waited for my food. None of them were wearing a mask as if they haven't heard that there is has been a pandemic on for nearly a year. She loudly, but not aggressively, let them know that they need a mask to be in the store. Handled stupid and/or inconsiderate people professionally. read more

A big thanks to James for great service positive attitude and very helpful! 11-28-22 read more

DIRTY! The trash cans were ALL overflowing, flys flying around, the lemonade behind the register looked like dirty dishwater, ketchup on the wall, and every single table was dirty. And to top it off when I took my toddler to the bathroom there was no toilet paper and there was some weird contraption connecting the trash can to the toilet using a trash bag. The can was full of water and an empty vodka bottle. It's safe to say we won't be coming back anytime soon. Gross. read more

Wendy's - a urinal with a plastic bag over it - Fast Food Near Me - Front Royal, Virginia

Ordered a cheese burger. Meat was bland & cold. A tiny bit of onion. I don't recommend going there

It was good for what Wendy's does. The customer service was nice. Prompt service. We asked for new fries and got them with no problem. Seemed very light on salt but that was fine with me. Healthier I assumed. My 3 year old left her sweater there and it was there when we went back an hour later. Bathrooms were clean too. read more

Lady up front with dark hair and blue tips snapped at me because I didn't read her mind and answer a question she didn't ask me. Every time I come into this store the staff is awful and I never feel welcomed despite having polite manners. Please talk to your staff because they're ruining your business. read more

I use to love eating here but it's really went down hill. The hamburger i got looked pink inside and was cold. The fries were also cold and soggy. I ordered a sour cream and chives baked potato but had to go back to drive thru because no sour cream in bag and the lady taking our order seem to be angry that we came back for it. I have an idea, if you don't want to do your job . don't go to work. It's sad you can't get half decent food when you go out to eat anymore. read more

After many times of getting burning by this place I will never go back. The drive thru is slow and they have never got my order right. I ordered a spicy chicken sandwich and came home with a regular chicken sandwich. The one time I stepped foot in the place I was mortified by how dirty the place was. Sad because I love the chili, but the thought of eating anything that comes from this location makes my stomach turn. read more

Went through the Drive-thru about 3:50. Order taker woke up on the wrong side of the bed this morning. Forgot that he's there to serve the customer. We ordered three small Frostys and a kids Frosty. The small Frostys were 10 oz. and cost $1.59. Are you kidding?! It would have been cheaper for me to order one large Frosty, ask for empty cups, and then divide it up among the family. read more

The food was cold and a little gross but I was high and had the munchies so I ate it. My son ended up having food poisoning the next morning so that was bad.... Probably won't get food from here again but I appreciate y'all's effort during this pandemic. read more

What a terrible experience. I moved from NY to Front Royal a few months ago. I do not typically go to franchise/ fast food restaurants. However, Wendy's is the favorite if I do. This is the first time in 7 most that I went . Customer service was fine. The chicken nuggets I received were ice cold. Not just kinda like warm...ICE COLD. The chilli... When I opened it up...was 2 /3 of the way full and lacking substance. It was more like soup. Sad. read more

Food was average. The nuggets aren't what they used to be but the double stack was good.

This place really.sucks!rude.employees.dirty bathrooms and dining room.never stocked,dirty floors and carpets.the employees.keep getting the orders wrong. read more

We brought a bunch of kids in & they got several orders wrong. They tried to correct them & got them wrong again, it was so frustrating. Plus one of us got our frosty served with hair in it. I wouldn't recommend this Wendy's at all! read more

I was very upset when I came through the drive thru last night 12/15/11. All I ordered was a large Cobb salad minus bleu cheese and I asked for regular ranch dressing. I have to admit it all looked good and I seemed to get my order fairly quickly. I got home and about 20 mins after I ordered the salad I started to consume it. I was initially appalled with the taste. It had a bitter taste and smelled like mildew. I thought to myself that maybe it was just that piece I ate. NOPE the whole salad was the same way, that is when I wasn't eating the frozen lettuce or tomatoes. I was extremely disgusted with this salad. I have never received a salad of this nature from this Wendy's before. This was just a lack of customer service and laziness. I will NOT be ordering from the Wendy's again and I will BE telling my family and friends of my experience. read more

I am writing this review because of an extremely pleasant experience with a customer-oriented manager named Hector. I don't eat at Wendy's often. In the past, I often avoided them because of frequent errors in the drive through. Now, I avoid Wendy's bacause I just don't eat that kind of food much anymore. But I will admit, I succumbed to that stupid "Jury Duty!" commercial for the pretzel bacon cheddar burger. I ordered a meal, and when I was served my food on an eat-in tray, I went over to get some soda. At first, I thought, this soda machine is ridiculous - only one spout, and there was a line of 3 people waiting to get drinks. Why did they get rid of the old fashioned several line soda spouts? Then I realized the new machine was a touch screen with over 100 soda options. No matter how obscure the Coca-Cola product may be, you can order it. Orange soda? Yes sir. Caffeine-free Diet Coke? Check. Cherry Coke Zero? You got it. Seagram's Diet Ginger Ale? Fill'er up! When I was seated, I began to chow down on my meal, and realized it tasted delicious - like meat. Novel for fast food, right? The "pretzel bun" however, really wasn't worth making a special trip in for. While looking down at my sandwich, I saw that I had a single when I had ordered and paid for a double (Hey if one is going to cheat on one's diet, one might as well cheat right). I had already taken two bites before I noticed. I brought the remainder of my sandwich to the counter, and before I could even get to the cashier, an observant manager was quick to check on me. He was courteous, professional, and most of all, he hustled. He hooked me up with a brand new order, so I didn't even have to lament my fries getting cold. Once I was seated with the correct order, he came out from the back and checked on me, asking how everything was. Again, a really decent manager who cares about guset satisfaction. I left feeling very impressed by his attention to service. Awesome job, Hector! read more

If I could give this O stars I would. Totally a new low in fast food. Filthy bathrooms, disgusting floors, overflowing garbage cans, empty condiments, dirty trash strewn area for napkins and straws, rude staff (the cashier asked the guy ahead of us "are you a racist" because he was wearing a camp hat). They charged us for a club and gave us s plain sandwich, then were pissy about replacing it with what we ordered. AND THE. CHICKEN WAS HARD/dry. Nd the fries were cold. Unbelievably bad experience. #neveragainwendys read more

I went here I ordered a larger dr.pepper and a large fry and and 10 piece chicken nugget and a small frosty with sweet and sour sauce I got small fries and a small drink with no frosty and barbecue sauce I will never go back to this awful place again it was terrible service and they got most of my order wrong read more

I made the mistake of going here recently because it was across the street from the nursery where I was shopping. They had no ice for sodas and no one seemed to know how to get ice into the ice machine. I gave up and left. read more

I asked for a regular sized burger twice and they gave me a junior both time and I flipped the table jk lol but for real this place is the huge homo read more

Night of 25 Nov received cold chicken sandwich and burgers at drive through. Family is now sick, presumably from the food. Worst Wendy's I have ever had and dealt with. Staff seemed to not care. DO NOT recommend! read more

wow! thats all i can say. i just scarfed down not one but two yes of your godly cheese fries. the cheese was beautifully cascaded over perfectly browned potato slivers. great job guys, will be back for more. yum! read more

I drive through this location at least once a week to pick up some chili....at 2.50 with tax,,,,its a great deal.......BUT.........the people working the drive through always seem really annoyed and grumpy as though we are interrupting their day....The food is consistent, always seems fresh and the inside seems clean and nice. The drive through crew needs an attitude adjustment! read more

I would not recommend this Wendy's. After visiting this particular Wendy's for several years in a row, they still don't know what "just the burger and bun" means. I even ordered a double burger, plain with only ketchup and guess what I get? Bun and vegetables only! I took it back 3 times before they finally got it right. read more

Absolutely awful!!! The workers are so incredibly rude. As soon as I pulled up into the drive thru and started ordering and they lady was already extremely rude. She didn't say hello through the speaker or anything she literally said, "what do you want?" So I brushed it off and began ordering. I pulled up to the window and it was 9.01 or something to that effect, so I said hold on I have a penny. It took my two seconds to pull out a penny. She rolled her eyes and said "whatever". So she did give me my food in a timely manner, but she practically threw it in my car. She gave them to me and said "have a great day" in a very clipped tone and I politely responded asking if I could have a few packs of honey mustard. She looked at me, scoffed, and said "you really need honey mustard?" Oh my goodness!!! I said, keeping my cool, "yes please, my daughter loves honey mustard." She rolled her eyes and slammed the window. She came back out with two packs of honey mustard and said "here, now please go have a nice day." Terrible experience. read more