So I pull up to the order screen and they aren't even nice. I worked in drive thru trust I get it. But like they mumbled the whole time in their greeting, I could hardly understand them. "Canitakeyourorder?" Then I waited 30 minutes in the line and had to leave bc I had to come back to work so I didn't even get my food. read more

Interestingly enough, your experience will depend on who helps you at the register. I am handicapped and had great service the last few times I've been here. It may be wise to ask for a HOT burger though as twice now over received leads than warm burgers....not the cashier's fault. A young black girl helped me today and, when she saw me struggling, offered to AND did take my food to my car. Very sweet gesture. read more

Got my drive through order wrong, and had to wait an additional 20 minutes in line to get the fries I ordered with my combo. What was meant to be a convenient drive through thing turned into a 40+minute ordeal. Really sad to get this kind of service especially since it's in a convenient location :( read more

This wendys sucks ordered a spicy chicken sandwich had so much mayo no lettuce they are completely out do not spend your money with them and they dont speak english very rude read more

Found a piece of a band-aid wrapped up with my hamburger... when I went in and showed the manager, she apologized in a monotone way, like it was no surprise and was not appalled in any way. They gave me a different burger which they made incorrectly.... read more

I tried their breakfast biscuit meal and found the biscuit undercooked and doughy. I lgave it a second try but has the same results.

Yes, they are very busy, but have good food. For faster service you can choose to walk in instead of the drive thru. The management is excellent here. Rather if I go through the drive thru or choose to walk in, I have always received excellent service. Great staff! Friendly smiles. Good management. I just want to put it out their since there is now all the different food "dash" places, Wendy's is swamped with extra business because of these food places going to pick up someone else's order(s), so understand why they are so busy. R E M E M B E R : People would not be ordering from them if the food was not good, and it is! *I highly enjoy their salads as they are always fresh. I purchase many salads from them as I take this to work for my lunch. *My guys enjoy their double patty hamburgers and I have to say Wendy's have some of the best hamburgers! Thank you for all you provide to us customers and keep up the good work! read more

When i come to this Wendys it's nothing but good food fresh and hot fries love the way the cashiers treat me overall a very good place to have a snack read more

Bring back the fresh-brewed iced tea. I just went next door to Arby's and didn't order a drink, which is pure profit for fast food restaurants. Too bad for these owners' profit margin. There's a big quote in this location from Dave Thomas that says, "it's important to use real and natural ingredients." It would be nice to have real and natural tea, instead of fake tea syrup mixed with water in the soda/cancer machine. They also got rid of the customer comment cards, so thanks for being here Yelp! Food wasn't bad, as usual. read more

This place defeats the purpose being considered "Fast Food!" Service is horrible and super slow. Came in one day and no one in the building, not quite sure why it took 10-15 min to get a meal ready. Came another time using the drive through and waited for at least 15 min. read more

The staff at this Wendy's were so nice... My roommate and I went through the drive thru on our way back from a road trip and they forgot my chicken nuggets. I went in and they were so apologetic. They quickly bagged my nuggets and asked if I'd like fries too. Who doesn't love free. Good job, Wendy's! read more

Baking powder all over the burger bun so much it was falling off while holding it and also crumbles all in the wrapper took it back to get a new one and they gave me another one with the same problem! How do they think its ok to serve this?? Awful read more

Wendy's - Fast Food Near Me - Fairfield, California

If I'd known we'd wait twenty PLUS minutes in the parking lot for food ordered and paid for in the drive thru I wouldn't have come! We are on our way somewhere and ordered three kids meals and two adult meals. Got the kids meals and told to park. It's been 20 minutes. Drive thru not even busy as periods of NO cars. Called the restaurant and told "sorry." Food walked out 25 minutes later... No napkins. No sauces. SKIP THIS PLACE if going thru drive thru. read more

I've been here about 6 times in the past 3 weeks and it has been wonderful each time! I'm surprised at the 2 star rating because whenever I visit, the service is very friendly and the food is fresh. I usually order the spicy chicken sandwich or the spicy nuggets. I use the app and my order is always correct and the food is delicious. I will continue to keep visiting this Wendy's location. Thanks! read more

I forgot how delicious these frosties area! They have tiny size which is perfect for me, I think it's junior size. Best value menu of all fast foods read more

Went there for lunch with the grandkids. Ordered 2 chili's, 2 chick sandwiches, 2 frys and 1 large drink. The bill was nearly $28!!! 20 to 25% higher than most other places. Chili was watered down to extend the product. Avoid this place, over priced and cheap food. If there was any way to cut quality of product and extend it, the owners did it. The location was the Wendy's in Cordelia. Off the freeway hence the serious cut in quality and over-charging as compared to other Wendy's. Avoid like the pandemic. read more

I always order inside now. Never had an order in the drive-thru that was correct. Nice staff, but someone isn't pressing the right buttons for the drive thru. Perhaps those screens showing the order that McDonald's and Burger King use would help avoid problems. Baconator is legit. Chili is legit. Frosty is legit. read more

SLOWEST WENDY'S EVER. A little over 45 minutes...JUST FOR A SALAD AND 10 CHICKEN NUGGETS. I probably could have gone to a restaurant and gotten my food in the same amount of time. First of all, they gave me a bag, with the wrong order. No apology for the wait or the mistake. And they even gave the wrong salad dressing for the salad I ordered. Never going here when I pass through. Even Arby's next door was faster. read more

Fun foods good times. Mckayla was very helpful and friendly .

Normally, I wouldn't review a fast food place because everybody knows what you get when you go there. I feel, though, like I must review this place. My husband and I were on our way home from camping and needed to eat so we stopped here but decided to go through the drive thru. It took 25 minutes from the time we ordered to the time we got our food. We spent 10 of those minutes sitting at the window waiting for our food while the worker ignored us, didn't tell us what was going on and certainly never apologized. I thought my husband was going to throw his drink (because we did get those) into the window to get someone's attention. It was so bad. On the day we were there Wendy's missed the mark in terms of service. I've had faster service at Chili's. And everywhere else I've ever been, come to think of it. read more

Good service. Friendly people. Great view from the windows of the mountains! ;) the food is great as always. read more

Wendy's - Yum - Fast Food Near Me - Fairfield, California

I've enjoyed Wendy's in the past but today was the biggest let down. That was the worst chicken sandwich that I've ever had, couldn't even eat it boy what a let down. I don't like wasting food but I throw it away. Even the strawberry lemonade was way to tart. Yuk yuk yuk. read more

Visited this wendys recently and can't say I will be back anytime soon. When I came in, there was one person being helped in front of me. Ok, fair enough. Then the cashier disappeared (presumably to go help the cooks), and didn't come out for a good 10 minutes. When I am finally helped, he takes my order (small chocolate frosty) and I hand him 2 dollars. He then hands me 50 cents back in nickles and tells me it will be ready soon. He then disappears again for another 10 minutes, and then comes out to tell me they are out of chocolate and if vanilla is ok. I say it's ok, and then he returns with a large vanilla frosty and I am left speechless. I wish I would have asked for a refund. Wendys, if you want to stay in business, hire more cashiers (and friendly ones at that!) so people dont have to wait so long, and also hire managers who will remember to make adequate replenishments of the inventory. This was an awful experience. read more

If I could give zero stars I would. My family and I stopped in here for dinner on Thursday night. As soon as we walked in, we should have walked right back out. The place reeked of burnt something. It was smoky inside and the dinning room was a disaster. The place was nothing more than a hot mess. We thought we would give it the benefit of the doubt since there wasn't a line and the drive thru seemed empty. The young lady at the cashier was flustered but took our order correctly. She was so flustered I even asked her if she was okay. Her response....we are slammed. The dinning room had one other family and one other person behind us in line. Once we got our cups we sat down. There was no ice available so we had to go back to have the cashier fill our cups with ice. Once at the soda fountain, the majority of the options were unavailable...coke, flavored coke, etc. How can you be out of Coke? There was no ketchup in the dispenser and we had to go back up to the front to get some. Once we sat down, I removed the trash from a table and wiped it down for my family. My mom got our food and upon one bite into my jr. Cheese burger, I knew why there was smoke in the resturaunt. The meat was so burnt I ended up hurting my tooth on the meat. Every single patty was burnt in our three burgers. The fries were also burnt. We ended up throwing the food away and leaving. I will never eat at ANY Wendy's again. This particular resturaunt ruined all Wendy's for all of us. Please educate your cooks and your other employees on how to clean. Disgusting. I feel so bad for the money wasted at your establishment. read more

I will have to agree with a lot of other posters that this place cannot be deemed an actual fast food restaurant. It literally took me 30 minutes to get through the drive through. And the person in front of me only ordered a drink!! Don't come to this place unless you want to waste your time, it'd be one thing if they were making food from scratch, which they ARE NOT!!!! read more

Literally the only customers in the place and it took 20 min for 5 meals. Nothing special or customized. Then the drink machine was out of nearly every soda. Only a few diets left, and no ice. What is this place? This was 7 o'clock on a Monday night...not exactly busy time. read more

Wendy's - Only a few diet flavors left. And no attempt to fix the problem, or explain they were out of syrup. - Fast Food Near Me - Fairfield, California

This place has the slowest service I have ever seen. Not just once in a while every time I've been here it's so bad.. there is no way this place can operate like this for so long and nobody from the franchise notice it and make corrective actions read more

Great Wendy's! Super fast and friendly employees. They also ran out of small cups so they upgraded me free to a large. Hit this Wendy's up!

So I came in to this establishment with nostalgic feelings of past childhood experiences. Shelby was the best picture of my childhood and I'm so glad to be able to publicly share her personable attitude. People should strive to be like her, if not already a manager, should be considered to be a manager. read more

Went tonight no Bacon on our Baconator's... had to drive back after discovering this at home...and extra 30 minutes or more of my time. No I am sorry.. Manager would not even talk to me...sent a poor young cashier.. Oh we will give you fries or a cookie...no we didn't order that, if we wanted it we would have... totally unprofessional read more

visiting from out of town.. not much else too eat so i chose wendys.. bad choice. Chicken sandwich was gross.. hard, freezer burned, tasteless.. the Wendy's in my hometown is 10 times better.. read more

Just left wendys. We went thru the drive thru we were the only ones in line & the customer service was horrible they were very slow and not very friendly. Sll we ordered was 2 chicken nuggets & fries it wasn't fast service at all. Then we asked for a cup of water and the girl rolled her eyes. Took eveything in me not to say anything on her bad service. Her name on her badge read (andrea). Maybe some customer service classes should be provided upon hiring. read more

Wendy's - This is what our fries looked like. Not too appetizing. We won't return to that location. - Fast Food Near Me - Fairfield, California

So slow. No organization, no management. What a joke. I have gone through the drive through and it take 20 min for 2 cars. If you go in prepare t be very disappointed. I just literally stood here for 15 min and watched them screw up every single order. Never again. read more

Worst experience here. I normally go to the one on Texas street in Fairfield. The service is extra slow and they walk around for minutes confused before they acknowledge you. Ordered a Dave's double and noticed halfway through eating my sandwich there were no tomatoes. I brought it up to them and all she said to me was, "I'll go check the kitchen" and never came back to me with an answer. She just kept wandering around. Ordered fries for my kids and one of the fries had a long strand of hair in it. Pretty sure it was in the same batch of fries that came with my meal. Lost my appetite after that. My son showed the manager the hair and she told him to take the hair out first before they took the fries back. That was most shady thing I've ever heard. She came back with new fries but still hasn't said anything about the tomatoes that were missing. Let me add that their soda machine was not refilled at all. When you make a choice, there were only one or two flavors to choose from. Worst service. Do not come here at night or just don't go to this location at all. read more

I don't think anybody's going to choose their fast food location based on these reviews; however, if you are reading this, please for the love of God do not eat at this location. Oh the humanity! If I wrote everything wrong with this place, I would have to get a publicist to help me push it out. read more

Super slow a bunch of young children working there with no supervision horrible and rude cashier . Blaming everything on computer issues . I will never return to this location . Waited 30 minutes for my food and am stil waited . People are walking out . Young girl being extremely rude to a customer that they messed up on her order . I finally got my food and it wasn't what I ordered . Fries were cold and burnt . read more

Wendy's Cordelia/fairfield, waited in drive thru over 40 minutes. I would have left but I was blocked in from leaving. Had to repeat my order several times, and then again when I got to the window. When I got my food I only checked to make sure the items were there. When I got home I found that the double cheese burgers were singles. The food was sub standard, not what I was used to at all. They suck! I'm not going back. No quality control what so ever!! Order #3196. read more

Horrible customer service. Took 25 minutes for me to go ask them for my food. No apology from no one smh

Closes on they're on time like the jack n the box down the street. Shit idk who manages these place but if you want everything to be right with your meal Go to the 7-11. read more

Been in the drive thru for 10 minutes, haven't ordered yet. Wanted to jump out of line, but couldn't . Won't do this again, when looking for quick bite. Should be half a star given its a fast food joint. Need to revamp their procedures cuz this is ridiculous. read more