If only I had been knowledgeable about the internet when my "experience" happened at this location some years ago, I could've gotten this out sooner...
I'd like to share with everyone an old story from this location that happened some time in the summer of 2006 or 2007. Me and my cousin were frequent visitors to this restaurant. We ate inside most of the time to enjoy the peace and quiet and often chit-chat with a few of the employees when the impending rush was at a minimum. My family and I ate there for nearly 6 years. The burgers were decent; Spicy Chicken Sandwich gets a 21-gun salute! Never been disappointed with that choice of sandwich. The last time I visited here, me and my cousin ate in. We were awaiting the arrival of the public transportation (M.A.R.T.A). We had some junior bacon cheese burgers and some small sodas. Nothing too heavy, just to hit the spot before we went on our way. Before we planned to depart, my cousin attempted to get another refill after he had already had maybe, 2 or 3 refills when the female manager at the time, refused to do so. I witness this from the dining section, and I'm upset along with him as well. I even went so far as to call the 1-800 number that was on the cup I purchased to verify if this type of treatment was justifiable - basically, to see if she was living up to the policy itself. From what I was told previously in the past: Wendy's customers that dine in (as we did), are allowed unlimited refills, but the thing is: they don't use the same cup your mouth was around, and have to use a whole new cup. Regardless, that female manager violated Wendy's policy on serving paying customers that were dining in! But there's more to this story...
From me and my cousin's observation, we've witnessed customers on "the lighter skin side of life", getting far better treatment than us, regular customers. By that, "those" people got greeted upon entering, and farewells while leaving. There were times we entered after "they" entered, and could hear while the door was opened "Hi! Welcome to Wendy's!" but as we entered, silence and glares.
So now you can get a gist of the atmosphere my cousin and I stirred up just by alone, being on the property, even though we never caused absolutely any trouble. Back on track...
On behalf of my cousin, I went to speak on the matter to the same lady at the counter to tell her she could not do that. She doesn't answer anything I'm saying, just looks at me in disgust and resumes what she's doing. She never asks me to leave, but suddenly a police offer enters the store, and right away, she signals to him that I'm being "an issue." He tells me to leave, I try to explain to him for some unknown reason thinking he would be a voice of reason (this would be the last day I have faith in anyone who wore a badge). With an attitude, I proceeded to leave, but had to get my umbrella where my cousin was, the officer then grabs me from behind and delivers the hand of justice to me by forcibly removing me - mind you, those four people in the dining area said that wasn't necessary - I get thrown on the ground, and arrested for Disorderly Conduct. My cousin is patted down outside the store, but only I get arrested.
Restaurants like these with biased mentalities towards customers that aren't "on the lighter side of life" need to be reevaluated. I have not returned there since then. Can you blame me? I attempted to reach Wendy's Corporate Office after my "detention" was over, but I had no success. But as long as I get to share this experience, maybe it'll help you prepare for the incoming unwillingness of society. read more