I see all of the bad reviews, but I rolled through the drive thru and it was seamless. The line was long, but they moved quickly. Food order was accurate, nothing missing. Would use this location again. read more

Went here on a Saturday, took it home and ate it, the chicken nuggets were well seasoned, and the fires were too. The frostee was delicious though. They were a bit slow with service, still good! read more

Second time going and they always leaving some food out the bag so check before you leave I got to start learning to do so

Watch out for unauthorized use of your debit and credit cards after patronizing this Wendy's location. When I spoke with the manager about it, she said "Another girl made the same claim, it must be a glitch in the system. It's happening at other Wendy's locations as well. We can't access your card after you leave here, I don't know why people are saying that. Don't worry, your bank will give you your money back. Dispute the charge." Corporate has heard of no such glitch in their system. read more

The reviews are right ... I'm sitting here waiting with no one else in line for over 30 min . How is this even possible TRASH read more

Wendy's - Trash everywhere - Burgers Near Me - Decatur, Georgia

Showed up to order what I wanted and was told that nothing was available. What am o supposed to eat? Napkins?! Jeez, then they advertised a new frosty that I won't get to have tonight because they said "ain't no mo" literally. Then I was told baked potatoes were discontinued even though they show available on the menu. Also, we were missing a whole sandwich from our order and when I let them know, their response was basically "we ain't hear that, so we didn't ring you up either for it" how not??? When I had to repeat my order TWICE to you? When I stated I still wanted it, I got attitude. I will never in life return to this Wendy's. It was like customer service went completely out of the door just because they were ready to go home. I used to love Wendy's but I'm rethinking now. These are prime reasons why ppl should cook everyday and save their hard earned money. $29 bucks for two meals. read more

Wendy's - The world's weakest Wendy's - Burgers Near Me - Decatur, Georgia

Honestly just the worst. They will give you re-dropped fries and act like they are "Fresh" seems like everyone at "night shift" has a problem or attitude and don't want to be there. Don't want to answer the drive thru when they about to close 30mins. This place really need to get better with their workers. read more

No one would come to the register even though I was the only one in line. Decided to use the restroom first. Lost my appetite the bathroom was so disgusting. I would recommend this location go out of business to save the Wendy name. read more

Pulled up at 10:40 (they close at 1). Sit in the drive thru... Not a word. My partner says "Hello!" to the speaker. Still not a word. After a few minutes waiting with no response, we decide to pull off. I think to just look inside while we pull away. There is a degenerate standing with the headset on looking at the drive thru camera. So he was standing there looking at us waiting and didn't do his job. If you wanted to get paid to do nothing he could've sold feet pictures online and not wasted a paying customer's time. read more

With a restroom like this, I wouldnt dare eat food from here. Unacceptable on so many levels. And everyone in there is rude, including the managers. read more

Wendy's - The women's restroom - Burgers Near Me - Decatur, Georgia

Sad to say but horrible & disrespectful drive through workers with nasty attitudes! Acted like she didnt hear me ask if an item was available 3 times she just continued to breathe in the mic and then said no. NIGHT SHIFT has very unprofessional workers. If you dont want to do the job you applied for then why are you representing they company. read more

I went to Wendy's last night to get a late night snack. I ordered two cheese burger deluxe. The sandwiches were cold. The cheese was melted but cold somehow. Also, I felt rushed. I felt like while I was ordering the gentleman was not listening. I even said I hope I get the correct order. I probably will not be visiting that Wendy's again. I will visit another nearby Wendy's to see if this is a community problem. read more

Wendy's - Felt like I was rushed taking my order - Burgers Near Me - Decatur, Georgia

Paid for a 10 piece nugget and got 7 nuggets with my order.. Order is wrong every time, and they leave you sitting in the drive thru for 30+ mins every single time. They have a homemade thing they stick out of the drive thru window to stop the drive thru timer so they can keep their average down.. honestly one of the most lazy and dumbest things i've ever witnessed. avoid this location at all cost!!!!! read more

The long awaited anticipation of the Wendy's was very disappointing. You think the amount of money put into the new building, the product and service would be better than just ok. The burger was not fresh, meat was dry, sweet tea was semi sweet, fries were good. I saw a few people in the kitchen with no hair net on. Love the build out and the decor. Food and Service needs help. read more

So, I just went through the drive-through at this location (July, 23, 2021) to order lunch- a Jalapeño Popper salad. First of all, the drive-thru moved super slow, but I waited patiently. Then, I requested this salad, which was listed on the menu. The drive-thru attendant told me that there were no salads. I question him about there being no salads in the entire restaurant. Sir, it is 12:35 PM. How could there be no salads? How about posting the notice so we don't wait in line for 30 minutes. I am super disappointed in this location. read more

Horrible customer service employees always eating on the line while handling the food long wait time for no reason

This Wendy's turns off their lights and won't answer the phone or take orders through the drive through it's happened to me on multiple occasions this place is a joke and no one can be be reached to make them accountable total crock of lard read more

Got cut off and rushed through ordering at the sign, only to be charged and then told the item I wanted wasn't available... then because we where rushed through and cut off during the ordering process they got our orders wrong after sitting outside waiting for 10 minutes for it. Unacceptable and rude employees. read more

asked for sauce didn't get any and the cashier acted like she didn't even wanna work

It's cold outside . I had to wait ten minutes for a chocolate frosty that I was told would be 5 mins . As soon as I get home I found a hair in it that was Red . I have brown hair . Also my frosty was very watered down very. read more

I jus t left the newly remodeled Wendy's on Memorial Dr. The building is superb but the staff is something else. I has 2 orders and the worker put them together after saying something to her with her speaker still on she said "You didn't say that." Clearly I know what I said then as I paid for the orders I asked for ketchup and she closed the window so I sat there she never turned back around and another employee standing there opened the window and asked what I needed. I won't be going back to this Wendy's. Where is the Customer Service these days or is it that the younger generation has NO work ethic read more

Ordered my food to being told that they only have iced tea or lemonade. So I ask for a lemonade and they say they're charging extra for it.... yet their entire drink machine ain't working? Yea no.... trash. Wish I could give em less than a one. Slowest location I done ever been to on top of always inconveniencing me in some kinda way whether it's no sauces in my meal or stiff like today read more

I go to this Wendy's about once a month. Every time I go the employees on the speaker and at the windows are at least very unfriendly or downright rude. When you get to the windows their personal conversations, laughing and joking with each other, or personal phone calls seem to have a higher priority. I went on Sunday. I really wanted a summer strawberry salad. Before I could finish the word "summer" the voice said "We don't have any salads." very gruffly. I said "What? No salads?" The voice said "I TOLD YOU - NO SALADS!!!" So I ordered a spicy chicken sandwich and fries. At each window, no greeting, smile or eye contact with the customer but they were having fun with their co-workers. I live close to there and when I got home the food was cold. I heated up the fries. They were so dry it was like eating cardboard sticks. The chicken in the sandwich was so dry and hard I couldn't cut it with a knife or even tear it apart. It was like a thin piece of jerky! I will never go there again. read more

Got to the drive thru today at 11:48 and there was two cars in front of me. Didn't leave till 12:35. They are insanely slow and short your order every SINGLE TIME. If I pay for a 10 piece nugget I shouldn't get 5 nuggets. By the time you drive back around to get your 5 missing nuggets; it would've taken an hour. So yeah, don't go here. read more

The absolute worst. The employees are rude, they never get orders right, and the wait is eternal. I hate this Wendy's. read more

Every time i come to this Wendy's, it's a mistake. I only come on this side every so often and i always try to give this location a chance, especially since it's been remodeled. Came here a little after 10:30 TWICE and was told they were out of breakfast food but weren't ready to serve lunch either. What? The one time i did come at 11 and saw people in line, we were in line for FOREVER. I ended up getting out. read more

Horrible is not strong enough word to describe the level of service. Sat in drive for 24 mins. Drove to the window and the person who finally opened the window and trust me it was a major inconvenience, said it was a shift change and it was closed. Like WTF what kind of service it that and you want 15 an hour when you deserve about a penny an hour. Quit you job and let someone have it that knows a thing or two what the word work actually entails. read more

Fairly convenient Wendy's right off of 285. Clean interior, although the parking lot has massive potholes near the drive thru, behind the store. beyond that, it's Wendy's and the food doesn't change. Customer service has always been cheerful, fast, and tuned in to the foolishness that's always going on at the motel next door (there's always some foolishness happening at THAT parking lot). read more

New management needs to happen ASAP. This Wendy's is soooo trash and ghetto. Drive thru takes forever, the burger I received today wasn't even fully cooked, the fries are always old and the drinks are always flat. I will not be going back to this Wendy's. If the Service continues to stay this way I really believe they will eventually get shut the hell down. I hate to see what their health inspection grade is. read more

Definitely one of the worst Wendy's I have ever gone to I go to this Wendy's often and they never have baked potatoes or salads and I've gone at different times of the day to see if that's just rush-hour but it's not they never have it on top of the fact that the employees have attitudes as if they hate their lives definitely discouraging since it's the closest Wendy's to me I love Wendy's but I will no longer eat at this one. read more

This is the closest Wendy's to my home but they can never get it quite right. On drive through visits I've had to return several times because I was given the wrong order or I didn't get everything I paid for. Today my husband and I stopped for lunch. He arrived and ordered before me. Though the service was speedy, I wasn't asked "for here or to go" and received my food in a bag even though we were dining in. No biggie, HOWEVER both me and my husband found hair in our food... Not sure I'll be back. Service is fast, but poor. read more

If I can give the staff and upper management a ZERO I would. They over charge customers "knowingly" mind you. I reported the issue to upper management I went back to the location only to r worst treatment. I spoke with the upper management and was promised a phone call back and never heard from them agai! pay attention to your receipt but if you can avoid this place all together!!!!! read more

This was THE WORST Wendy's ever. I visited there today & the inside is nasty. The carpet looks as if it never had a steaming, the customer service was okay but as far as the orders being accurate, COMPLETE F! I could ask for a cup of water & they'd probably bring me back a sauce packet. The workers look unkept & the manager looks a mess. PRESENTATION IS EVERYTHING! I will NEVER BE BACK. read more

This is the dirtiest, most run down Wendys I have ever been to in my life! One of the 2 large ketchup pump dispensers for patrons was broken /empty and the other one wouldnt hardly pump either. It was hot inside. It had nasty dirty windows, decor from the 80's; meaning dirty and neglected. This is in serious need of a remodel. And, I didnt feel very safe being a female alone in the location either. read more

"Meh. I've experienced better" encapsulates this Wendy's fairly well. I went off peak hours and a lot of the employees we're in that lazy state. It made me think about how Wendy's as a whole hasn't seemed to be doing pretty well. A bit depressing. There was weird music, and the food was below average. Not horrendous, just below average. The bacon was reeeeally old, and hard, and the patty was a little dry. I'm honestly not usually so picky when it comes to fast food, but for a place that tries to pride/differentiate itself based off freshness, it'd be a good start to have fresh food. read more

Absolutely terrible customer service . The girl w h the red hair was on her phone and had the upmost terrible attitude that's was intimidated and could not complete my order thoroughly. And it was not want I wanted . Terrible experience read more

My spicy nuggets were hard as a rock & they looked as though they were fried in old grease smh

Where do I start with this sorry excuse for a fast food restaurant the only thing fast here is the people driving away from a lack of customer service located next to a sleazy hotel it looks like they employ the local prostitutes and are still understaffed the food is ok for fast food which this is not I can go to long born and get a well done steak in less time it takes these sorry workers to drop a batch of fresh fries read more

I have been sitting at the drive thru at the order menu for over 20 minutes and haven't even heard a "well be with you shortly." The line is almost out in the street. There are at least 3 employees in there just messing around, probably smoking marijuana. I have been to this wendys in the past and they are always out of things I order. I am going to McDonald's. Horrible service. read more

It was a great involvement and the management was extremely help and really felt like they care about me and my coworkers