Went to Wendy's yesterday with my dear Uncle Eric who is going on a solid 92 years old, and we had such a good experience!!! The frosty I had was very good. My dear Uncle Eric had their chili which he adored and said it was TO DIE FOR!!!!!!!!!! He said he hasn't had such good chili before in all his ninety-two years being on this planet (which he still thinks is flat for some reason). Overall great experience, however, I am still biased towards McDonalds. I even just got a tattoo for them today on the front of my face. #myhubbyronald !!!!!!! read more

Wendy's - Burgers Near Me - Buffalo, New York

I have been to this location in the past but after tonight's visit, I'd rather starve than come back here. I'm not usually this harsh or brutal on my reviews but this was beyond unacceptable. My order was $40 and consisted of two 10-piece nugget meals, a Jr cheeseburger with ketchup only and a grilled chicken wrap meal. I'm handed all the drinks, NBD. Handed a bag & told to, "have a nice evening, beautiful lady." I'm in between appointments (one from 1630-1730, the other 1800-1900), trying to feed myself and two hungry kids, so I don't check the bag. My bad. Total rookie mistake. We get to our second appointment with 15 minutes to inhale dinner, and both the grilled chicken wrap AND the Jr cheeseburger were missing from the order. When I called to complain that half the food was missing, I was given two options - either drive BACK to the restaurant to pick up a fresh order *or* they'd "take down my name" and I'd get a free meal the next time I visited. I opted to drive back and get my food, because at this point, it's after 7 pm and I haven't eaten yet. I arrive and there's 1-2 people eating inside, a couple that had just placed a to-go order and me, trying to fix my botched order. The floor just inside the entrance was sticky and appeared to have smooshed French fries all over. The counter was not clean in appearance. The person with whom I spoke on the phone was actually surprised that I was "already there" since speaking with them on the phone. I politely asked for a small fry (hoping they'd be hot & fresh, since the ones that were supposed to be with my original meal were 90 minutes old & cold). As I stood, waiting for my replacement order, I watched a female employee with red braids handle a small fry and 4-piece chicken nugget with ungloved hands. They still gave me the wrong order - my child got a Jr Bacon Cheeseburger - and lemme tell you... my grilled wrap was NOT worth $12.79. I will NEVER come back to this restaurant. read more

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Woman in front on me asked if someone could clean a highchair for her child...during my 15-20 minutes no one came out to address the issue...give me a clothe I would of done it for them . Also 2nd time they didn't have ketchup in big container...when I mentioned about the ketchup they handed me a few packets read more

I hate to be this person but its always something ordering from this location. Today I place an order on uber eats for a spicy chicken sandwich with medium fries and a medium drink. First it took over an hour to receive my food even though the delivery time said 30mins. I would blame it on the uber driver but he text me to inform that the workers messed up the order and had to remake it. When he brought my food and i sat down to eat the fries were cold and horrible. I move onto the chicken sandwich and i saw this (picture inserted below). This is unacceptable. This store needs to be closed or restaffed cause how do you remake a order cause you messed it up and still messed it up. This is insane. read more

Wendy's - "Spicy Chicken Sandwich" - Burgers Near Me - Buffalo, New York

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Pretty awful location. We went through the drive thru and the worker was extremely short and rude over the speaker. Got to the window, and the workers were just chit chatting inside, ignoring us at the window. $45 worth of food that we don't even want to eat. Extremely awful location, would not recommend to anyone. Would rather go home hungry than eat here. read more

I will never patronize this place again the meat was burnt and it was old and not fresh read more

Wendy's - I can't believe that Wendy's would serve a burnt piece of meat like this. It was so unfresh - Burgers Near Me - Buffalo, New York

Well I must say, I was a little impressed with Wendys breakfast egg Mc Muffins. We stopped here for breakfast on my trip here and ordered some breakfast. We wanted to try the Egg Mc Muffin sandwiches with big potatoes wedges. They were good and decent to me. We sat inside and ate breakfast . Customer service was ok. No complaints here from me so far. Visit again on our next trip read more

Wendy's - Nice decent sandwich, I like it - Burgers Near Me - Buffalo, New York

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I can't believe my eyes. Wendy's is using the handicapped spaces as a drive around and wait for your food in the space. NOT COOL. read more

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Service was as expected, very little interaction from a mobile order, got it very quickly. I ordered the new Pretzel Baconator, my first time at Wendys in over 10+ years, and a coke zero. The coke zero was watered down just like this restaurant. The Burger was the most overhyped thing I have ever had in my life. For $9 I could have gone to Five Guys and got something worth my money. The pretzel was bland, the patties were dry and simply tasted like your average bacon cheeseburger. OVERHYPED, I suggest anybody who LOVES this gets their taste buds reset. read more

We came here twice during our vacation. It's not the prettiest place, but we had no problem with the food, the staff or service. This is a good place to go to when you need something fast in downtown with a little more variety on the menu compared to other fast food places. We got salad, grilled chicken wrap, baconator, spicy chicken nuggets, crispy chicken sandwich. They were all as fresh as expected. read more

I'm not going say too much but every time I go I get greeted with a attitude or bad service I literally hate going here it's The only one in the neighborhood so sometimes I have no choice & no matter how nice I am and polite they still manage to ruin my day by being mean and treated me like garbage at this point just shut this Wendy's down it's not worth going here unless you like be treating like a scumbag for no reason read more

This was likely the WORST experience I have ever had at a fast food joint. Ordered and paid for food for pickup on the Wendy's app for myself and my coworkers. Order went through, charged my bank account and the app shows the order number, details, payment -- everything. Three different employees went through my receipt on my phone, walked away to, I assumed, fill the order, and then just nothing. I stood there at mobile pickup for almost 35 minutes before the 'manager' came over and told me they didn't get the order so my only option was to cancel it and reorder. I inquired about the $32.27 I had already paid and how it will take 5 business days minimum to get the reimbursement -- but they wanted me to pay another $32.27? Manager says "if you want food, yes." I stated that was not a very good option -- they can see the order on my phone, the payment, everything and how is it okay that they can take my money and not provide what I purchased? Manager says "I didn't take your money" and walked away. I asked for his name and the district managers name so I could lodge a complaint as I had now been there almost 45 minutes and NO ONE told me there was an issue. He REFUSED to give me his name and the district managers name. I told him I was lodging a complaint and would need his name -- he refused. I asked where is the signage with the manager/assistant manager/shift super info? That should be posted somewhere? Where's a business card? Literally ANYTHING. He flat out refused to even stay at the counter and work this out. I called corporate headquarters while in the store - explained the situation -- they point blank told me the manager's behavior was completely inappropriate and not Wendy's brand. You KNOW I made sure to announce that little tidbit over the counter since he wouldn't come and handle it like a manager. When I asked one of the employees his name -- he raised his hands and said.. yo, I just started here not too long ago, I don't want to get involved. Like WHAT?!? Corporate said they could issue me an immediate credit so I could reorder -- but after dealing with that manager and seeing how he behaved as well as the condition of the store? There is NO WAY he would have provided food prepared correctly and without spit/dirt/filth in it. Corporate also stated they couldn't cancel my order. I couldn't cancel my order. They filed a complaint but couldn't give me a timeframe of how long it would be before I received a call from a different department that COULD cancel my order and issue my refund. What kind of illegal practice is that?? Take a customer's money, not provide the purchased items, and not allow the customer to cancel the order or receive a refund until someone from a different department feels inclined to contact me? I asked the agent, Katie, to please confirm that she was, in fact, telling me that while they can pull up my order and see that it was placed and paid for -- they couldn't have the store give me the order nor could they cancel it and I, too, could not cancel it but that I could wait an undisclosed amount of time to receive a call from someone that might be able to get my refund issued in an unknown amount of time. She confirmed. I also asked her to confirm that since Wendy's took my funds and did not provide product/service that they were acting illegally. She would not confirm and hung up. Unreal. I have started a dispute with my bank already. I will lodge as MANY complaints as I can against this particular location. This place needs to be shut down. The number of negative complaints online about this particular location regarding order mistakes, undercooked/overcooked food, watered down drinks, cleanliness, staff and management is pretty telling. read more

I do not recommend. Please do not go to this Wendy's. I went in with my granddaughter, ordered paid. Then, the cashier began arguing with another employee, cursing and began to push each other. Of course, I didn't want my granddaughter to hear and see, so I walked away to get our drinks. The machine was out of order. When I asked for a refund, she said no. I asked for a supervisor, and he came and said no refunds. Now I paid $40, no drinks, and the sign was a small sign behind the door. The supervisor was just as ignorant. I called the police for fear of another female raising her voice, standing toward the door. The police said they had many problems with this location and asked me to go outside, and he would stay on the phone. I left, left a message, and emailed the regional director with no response, no refund read more

Stopped here at 2:30pm on 12/23 before an appointment I had at a business next-door, thinking I had plenty of time. After sitting in line for the drive thru for five minutes, the line of eight cars never moved at all. I decided that I would probably miss my appointment if I tried to wait so I went ahead and went next-door with the intention of going back afterward. I got back in line at the drive-through hoping whatever issue they'd had earlier was taken care of, and this time there were only four cars ahead of me. But again, the line never moved at all and by the time I decided to leave there were four more cars in line behind me. read more

Wendy's on Main hate them, they got the nerve to have a sign up saying no refunds!!!!! Is this why they serve trash cause you can't get your money back ??? Ask for a burger no onions , what I get a burger wit onions???? And look at the thump print on my wrapper I just felt like something foreign was in the burger , I ended up tossing it , I just felt sick .. oh and the reason the line is always so long in the drive through is cause the girl wit the head set is busy texting .....!!!!!! I haven't had what I thought was a good experience at any Wendy's EVER read more

Wendy's - Jr. Cheeseburger Deluxe wit a thumb print .... yuck - Burgers Near Me - Buffalo, New York

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I wouldn't have even put a star but had to put something have been sitting in line for over 45 minutes along with other customers shame won't be back can't even spell my name right read more

Wendy's - a receipt for a meal - Burgers Near Me - Buffalo, New York

service is slow and inconsistent. took 10 minutes for a simple drive-through order. diet Coke was so watered down that it looked like iced tea and was undrinkable. read more

Are you a fan of fast food establishments that look like a twister just landed? Do you enjoy being an inconvenience to the employee taking orders who is too busy texting to actually notice the large line of people standing before him? If you answered yes to either of the above questions, I've found the perfect Wendy's for you! Once a year my girlfriend and I eat at each of the fast food establishments and order anything on the menu we want to eat, referring to it as the "Purge". Last Friday was a rough one and it was the perfect day to Purge on some Wendy's. When we walked into this location we were roughly the second group in line and the first thing that caught my attention (and everyone else) was that the place itself was absolutely filthy. Napkins all over the tables, pop all over the floor, random condiments on the tables, and the list goes on and on. When it was finally our time to order the gentleman taking orders spent the first minute and a half texting and laughing at his phone before asking what we wanted. I ordered chicken nuggets, French fries, a vanilla frosty, and. Basic cheeseburger (don't judge me, I only come once a year!). The food itself took 33 minutes to come out and that's not because of a long line, the staff was way to busy joking with each other and standing there to actually do anything, leaving one kid to actually try and get everyone's orders together. How was the food though? Well, it was standard Wendy's quality and nothing more. The chicken nuggets were hot which was nice, they tasted pretty good. The burger was a standard Wendy's burger, no complaints though. I only ate some of the French fries but enjoyed them for what they were, and the frosty was a decent frosty. Overall, I would absolutely not come to this Wendy's again. This might of been the worst fast food experience I've had and it's not something I want to relive. There's enough Wendy's in Buffalo that it's worth a little more of a drive then to deal with this place. read more

Wendy's - Food in a bag. - Burgers Near Me - Buffalo, New York

Worst place ever. Never EVER get the order right. If I could give zero stars I would. read more

Wendy's - This was suppose to be a bacon double stack. Complete failure of the whole staff. - Burgers Near Me - Buffalo, New York

Frosty machine broke lemonade machine broke everything broke about this location. Staff was very courteous however

Terrible Customer Service: On 3/13 @ ~6:30pm, a cashier took my friend and I's order. I had a frosty key tag that guarantees me a small, free frosty with any purchase. The lady cashier refused to give me a frosty until I stood my ground and assertively explained that I paid for the key tag. Finally, I got my frosty, but it was the wrong flavor. How do you mess that up: there is only two flavors! read more

As we all know during these trying times the dining room was closed but the drive thru was at full capacity. The area around the store and the parking lot was clean. I didn't wait in line long there was about 4 cars ahead of me. The person taking my order was nice and efficient. I asked for a large fry and a chili. He checked to make sure they had chili before completing my order, they did. I asked for it fresh and hot. As I approached the window they processed my card and immediately handed me my order. I asked " is this fresh" the response, Yes. It was. The fries why super hot where I can barely close my mouth. That's how I like it. The chili however tasted different. I wasn't sure if those were porkn beans in the chili as I began to eat it but I just stopped eating it as I don't eat pork. Just in case those were pork n beans, I didn't want to be sick. I gave my food to a gentleman that was down on his luck. Aside from not knowing what kind of beans those were, I would have given them 5 stars. read more

comedically bad service but it's quick. they seem to have their own thing going on in the back and customers come second. There was no ketchup and soda machine was definitely not calibrated area was sticky all over read more

I don't leave a lot of bad reviews, but have to here.... This is honestly the worst Wendy's in Buffalo - at least as far as the drive thru is concerned. The drive thru is always backed up - this particular time I was stuck there with no way out for OVER AN HOUR!!!! There were only 5 cars!!! When I finally got to the window and got my food I could see why. All of the staff members were huddled together just goofing off and gossiping about inappropriate stuff loud enough for me to hear through the closed window. I was looked at several times and still ignored for about 5-10 minutes. When I finally got my spicy chicken sandwich (the only item I ordered); It was sloppy. Mayo everywhere; The lettuce was old and wilted, it was lukewarm and had that crunchy (not a good crunch) previously cooked and then reheated texture. *gag* Just not good. At all. I'll definitely go out of my way to Main St. by University Plaza or Williamsville from now on. read more

I had an order Uber eats order n I'm alittle salty they forgot a drink other then that tho it's great read more

I am so disgusted at the cleanliness of this restaurant. The floor in the main area was a MESS. I didn't even want to see what was behind the counter where they actually "make" my food.... my order was completely wrong. Wrapping on the outside of my meal said chicken.... but when I got home I realized I had a hamburger. No where even close. The guy behind the counter didn't say two words when I ordered. Not a hello, what can I get you, or anything else. Just typed it in his computer and when we stopped ordering... he hit the button and walked away. I won't be coming back here. Management should be really disappointed....... read more

Wendy's - Drink area - Burgers Near Me - Buffalo, New York

Mobile ordered 2 chocolate frosty's Main Street Buffalo location. When approached window to pick up I was told someone with same name already picked my order up?!?. I asked the kid if it was same mobile order number as one on my phone. Which he didn't even look at and told me yes. Than proceeded to ask if I was going to mobile order again when I was right in front of him. The kid asked if I wanted the manager which I said yes!. Kid came back to window and told me manager says I have to dispute the charges online. The kid clearly gave my order to the wrong person. I ended up having to reorder and pay a second time. So frustrating to have to pay twice because of someone's mistake I should have received those frosty's free of charge the fact that the manager wouldn't even acknowledge what happened is poor customer service. Wendy's please retrain your cashiers to not just give peoples orders away but actually ask customers for there proof of purchase. We work hard for our money and this could have been prevented read more

Most retarded people you can hire all of them I ordered 2 biggie bags with Bacon Nader fries and I only get 4 nuggets and fries from this morning I want my money back or something I just threw $15 away and I'm still hungry and on top of that I called the place like 20 times and they just pick the phone up and hang up right away the girl at the windo is to busy trying to look good she can't get a small order right and the cook sucks manz gave me fry's from 10 hours ago and burnt bacon with slimy lettuce read more

Wendy's - Burgers Near Me - Buffalo, New York

This shit taking forever It sucks and takes forever I hate it like they take your money Junior Cheeseburgers read more

It Took 10 years for our order to come so I assumed it must be FRESH & hot....nope. Cold as can be and they messed up the order. They charged me for cheese but didn't add any cheese so I had to drive back around JUST for them to slap a cold piece on. Aren't they legally supposed to give you a brand new sandwich? Pretty sure I had taken a bite out of it and they still took the sandwich back #Yikes read more

This place is trash.... Just received a salad and it's all wilted and the chicken's dry. I've worked at Wendy's before and they absolutely DO NOT take PRIDE in their service. Manager and staff didn't even look at it but said a better one was available. Not sure why they gave me the wilted one instead . Close this location down and put something better up. TRASH.... read more

Wendy's - Apple Pecan Chicken Salad - Burgers Near Me - Buffalo, New York

They are so rude and you can tell they all hate there jobs like if you're not happy go somewhere else and have some common decency. If I could give them a 0 I would they were out of all drinking products no sprite no lemonade no frosties or anything. Just coke. No stars read more

Service was horrible, cashier or host was Karizma she was very rude and food was cold...bathrooms was filthy didn't even want to enter the rest room. And didn't give utensils or napkins read more

Don't waster your time, walked in and stood right next to the counter(so it's not like the employees couldn't see us) ignored for 10 minutes and I'm sure it would have been longer if we didn't leave. Most of the employees had an airpod in and were very unprofessional, one person had regular clothes on and not a uniform. I work in food service so I know it's not perfect but this is ridiculous. read more

If I can rate lower I would, I've ordered off Grubhub and DoorDash and every time they either get my order completely wrong and or send me someone else's order. Manager was rude and inconsiderate, staff is lazy af and seems uneducated since they can't read clear instructions from orders. I recommend they either close this restaurant down for good or re staff all employees. read more

This used to be a good restaurant, but it's gone to hell in the last couple years. You can park your car and eat at a sit-down restaurant and be back on the road faster than it takes to order at the drive-thru. You might see only a couple cars in line, but don't let that fool you. It takes about five minutes for each order, and when it gets to be your turn, you'll find out why. Wait three minutes, and then get a flippant apology with no explanation. Today, I went to pick up a mobile order, but their system wasn't showing an order. I verified the address, and they still insisted no mobile order. I went to drive inside to straighten it out as I had already paid in advance. When you make a mobile order, you don't wait in line. But this time, I was immediately told I had to get in line. I just left in a hurry. The staff wasn't always rude like this. read more

I've tried this Wendy's three times and every single time, the same result - the food is ok, but it takes forever to get anything from them. Ie I placed a mobile order for two small Frostys. Finally got them 25 minutes later. Doesn't matter if you go thru the drive thru or wait in the lobby read more

By far the slowest Wendy's ever and they always forget your items. I just ordered two frostys and they tried to give me one spoon. Can someone please explain how to drink two milkshakes with one spoon? read more

Dirty no one there but dirty? ordered 2 crispy chicken sandwich combos. They were so hard we couldn't eat them. The Fry's Were cold and Gross they were not busy at all there was no one in the dining room and it was Filthy so my wife and I Ate in the car Doubt they will come Back from covid 19 eah that's the Excuse all over read more

Long wait with nobody in store. Employees cursing and yelling at one another in the back. Friend and nuggets were served to us cold, order was wrong. You don't set the bar high for fast food places but this one was awful the night I visited. read more