Worst meal we ever had!! 2156 Niagara St Buffalo NY. Went at 1:45 pm, went in and ordered with employee as a to go order. When we got home the fish was obviously left over and refried. It was super dark in color, thin, flat and very dry. Bun also had been previously toasted as it was cold and stale. Double cheeseburgers were squashed into the wrapper, bun folded over and burgers slid off. They were old, burned and very dry. Absolutely HORRIBLE! read more

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I love McDonald's and the deals, but this one specifically seems to always be slow and constantly understaffed. There are constant problems with who they tend to hire, as well, and most will talk about customers behind their back when they think they don't understand Spanish. I ordered every week for a month straight, and most of the time they would make me wait up to a whole hour just for some fries, as I always only ordered the deal that was only nuggets and fries. There was even a day where they only had one single person taking the orders and doing the cooking instead of shutting down. Eating inside can be good or bad depending on when you visit. It used to have a major homeless problem but seems to be slowly getting replaced by annoying kids who act like McDonald's is a clubhouse they can run in and out of. read more

The absolute worst store I've ever been to. I live close so I used to go often. No one is ever at the front counter. There is usually 4-6 people working filling orders for drive thru and delivery orders. They will look at you standing there over and over. The only come over if you say something or they've finished all the other orders. They all speak Spanish and they look at the people waiting speaking their language and laughing like it's directed at you. They all know how to speak English so since this is America all talk should be in English at all times. They will make you wait 10 minutes before finally helping you. I worked at McDonald's 40 years ago as a teenager and one or two employees were assigned to work the front and did nothing else but take orders. It's sad what has become of McDonald's. I now instead of walking there I now drive to Burger King or Wendy's. I tried this McDonald's today again and it's still the same issue. The food is always incorrect. I've never got the correct order at this location and they get mad when you ask for it to be fixed. read more

Ordered & paid for extra lettuce & mayo - Had neither on my chicken sandwiches. Ordered & paid for Big Mac - I was missing extra sauce & a BURGER!! Wont be coming back. read more

hello. McDonalds. i love your food. and ive always why it is so good. then i heard your was fake. please stop putting plastic in ur nuggets. i would like to enjoy food. without know barbie doll plastic is in my food. please fix this major issue. read more

Made a yelp account just for this review. This is the worst McDonald's I've ever been to. I've been here at least 10 times in the past year and a half and it's always something with this place. The workers attitudes are insane. As someone who has worked in fast food, I know it's not the most fun job but you still have to be nice to customers. That's literally ur job. On top of the slow/rude service there's always homeless people on drugs walking around the drive through line begging for money at peoples windows. How is this acceptable? If I could give zero stars. I would. read more

Can you believe I'm here in line for a pick up order??? Why am I in the drive thru lane? Well because as I arrived here shortly after8:10 pm the dinning room doors were locked and the lights cut off as if the restaurant is closed. I knocked on the window and explained I had a pick up to go order. I was told to get in the line and go to the drive thru. I say a young lady sweeping before I spoke to the young man who told me to get in line. She ignored my knocks while starring at me. Ha. Well alrighty then. It is now 8:30 and I'm still in line to pick up this order that may have been ready 15 minutes ago. Idk yet. The customer service is in the trash here today. Another employee was approaching the door to enter and told us that yes sometimes the young lady closes the dinning room early so they can clean and maybe they will open it again before it closes at 11:00. Say what? This is unacceptable and ridiculous. I appreciate a clean restaurant however, you don't get to close 3 hours early because you don't want to have to clean later. Well apparently they do get to. They shouldn't. read more

McDonald's - Fast Food Near Me - Buffalo, New York

Forty minutes to get a medium fry and two diet cokes. I've seen lemonade stands run better.

This was honestly the worst experience I've ever had with McDonald's. They made our order wrong and we went back to order a water and they never gave it to us. Poor guy didn't even get his bacon egg and cheese. read more

rude workers old food long waits expensive for what it is waste of time might as well stop into tops and get a roast chicken with italian bread read more

DONT GO TO THEM. They are an hispanic area but hate my husband for catching them swearing at me since i dont speak spanish. Ever since then they PURPOSELY GET OUR ORDER WRONG AND I MEAN PURPOSELY. Even if we try to give them another shot they screw it up for themselves. BECAUSE WHAT THE FUCK. And i work at another mcdonalds so their behavior at this location is absolutely disgusting. They always have more than enough employees on shift so i have no idea why shit is never done. read more

Employee at the drive thru refused to refund me after getting my order wrong, my child was left upset and with a burger with mustard and pickles, both which she doesn't like, awful service 1/10 wouldn't recommend. read more

I ordered a simple deluxe quarter pounder and a double cheeseburger with fries for both and drinks. What we got was not what we ordered. I received chicken nuggets instead of my burger! If you want your food messed up then this is the place! If you want accuracy I'd recommend going somewhere else! read more

McDonald's - Fast Food Near Me - Buffalo, New York

Very dystopian. Thought the chicken sandwich was small. Really enjoyed the Buffalo Bills slushee

I don't know when McDonald's started to put pepper inside their burgers holy toke them 20mins dont go here

The customer service is the worst in history; employees at this location have no work ethic- never in my life have I sat in line at a fast food drive through for over 40 minutes. I really think they refuse to make peoples food so customers just drive away? Insane. read more

Worst service ever completely ignore everyone in line inside!!!waited 10minutes,never going here again even the manager didn't acknowledge us!!! read more

Every time I go there they're not taking orders... when are you taking orders please fucking tell me I could go there at 10am, 2pm,7pm 2am WHEN DI YOU ACTUALLY TAKE ORDERS?!?!!? read more

Worst drive thru. I got continued harassment by homeless people. The service is slow and got the order wrong. Like how do you forget to put the beef in the hamburger. Do better. read more

I waited for 10 min in the drive thru for 2 sandwiches... no one to be seen at the second window after I paid... what bullshit. Last time i come here read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Buffalo, New York

How can you fail at working at a McDonald's??? We placed a mobile order at 10pm. The store hours are wrong, they close the door way too early and they don't even bother to open the door to tell you what's going on, AFTER we paid for our food already on the App. Actual imbeciles. read more

The food is fine, but the service is terrible. The workers have no sense of urgency, and do not seem to care about the customers whatsoever. After waiting in the drive-thru for 20 minutes, I got my two sandwiches and they were both incorrect. I brought them back inside to be corrected, and the manager took my order without a word to me, rolled her eyes, and handed me a new order, which was incorrect yet again. It took another 10 minutes to even be acknowledged by the staff inside for them to correct the order, and the store wasn't even busy. If you value your time and want to be served by people who will respect you and not roll their eyes at you, avoid this restaurant. read more

My friend and I were in the drive through for 45 minutes, the lady kept telling me one minute but we were literally sitting there for almost an hour. I eventually got my food, and was like damn can't wait to eat up on this Big Mac, I opened that shit and they gave me a quarter pounder. They also made my ass pay for the food. This place sucks. Mcdonalds needs new workers. That was the worst experience of my life. There was also a homeless guy in the drive thru, and he came up to the car and started knocking the window for change as he was groping his groin. Made me very uncomfortable. Food was mid. Never again. read more

Service is absolutely horrible. No sweet tea, no sprite, don't even know what else they didn't have. Service is just always terrible here

At night they suck. They take 30min minimum for 1 car. It doesn't makes sense. Idk what the problem is

Literally the worst McDonald's I've ever been to. Every time I come here I wait 20 minutes in the drive thru for terrible service and cold food. Do not go here. McDonald's, get your stuff together. read more

I was on Niagara and hungry. Needed a nibble. Yelped and saw nothing open close by. Stopped here and found easy parking but a confusing parking lot driving path. Be aware of that should you stop here. It's really a one way parking lot. The line was long and I went to wash my hands. Clean but old restroom. They could use a refurbishment I think. Line was still long when I got on it and did not move much. So I left and went elsewhere. If I was going to have to wait anyway may as well wait somewhere sitting down. 3 stars for plentiful parking and clean restroom though. Can't rate the food. read more

Apparently it's not 24 hrs - update your hours losers. I'll go to Burger King next time.

Every time I order i would order a side of mac sauce they would charge me for it then lie that it's in the bag and it's never there. Most of the time I'm in a rush and leave without checking but sometimes I would take my time to check. And then when I wait and look for it and tell them is not there they would give me the stink eye and go get it.This happens every single time without skipping a beat. In my opinion this is called stealing. Don't charge people for something, lie that is there, and expect people not to say something about it. And then some times when u order it they completely ignore you and ask if "that'll complete your order?" When you go pay and ask if the person put it in they lie once again and say yes when you get the receipt is not even there and you can't claim something you didn't paid for right? In my opinion even if is something small but is the minor inconveniences that infuriate you the most especially when you're in a rush :(. I understand that it might be stressful to work in a fast food and we are all humans but 1 or 2 times you accidentally forgot is one thing but when it keeps happening over and over is unacceptable read more

Bad Yelp review for messing up my orders twice I asked for no Ice in my Sprite first off and second off they didnt give me any straws for all 3 of my sprites. The same hour too? read more

I'm all for consistency and familiar friendly service, which is one of the things that McDonald's is about. Was NOT the experience I had at this store. Being on a time restraint, I came in an ordered from the menu, a "Sausage McMuffin with Egg" value meal, an extra sandwich with a large Dr. Pepper and a large HiC for my friend that was with me. I paid the $10.40 something, and waited for some time for my food to be ready. Mind you, it felt like an eternity to get to the counter to order, but most of the problems included a woman getting upset over a penny not being given back, them running out of mango base for their drink machine, one person taking orders and running for food with three people crowded around the drink machine trying to figure out how to breathe. Food came up, and I never saw them put a hashbrown in there. Politely asked if the hashbrown was in there. I got met that "you DIDN'T tell me you wanted the meal", from an obviously agitated cashier. Fine. I had two sandwiches, and the Dr. Pepper. I'll be fine. I just didn't feel like getting into an argument. After leaving, I realize I never got a receipt with my order. I added in my mind that the sandwich "meal" that I intended to get was $5.79. Soft drinks were $.99 per drink, and The extra sandwich was $4.50-5.00, maybe? The menu board kept flashing different messages, and never saw the charge for a sandwich only. I'm trying to figure out how it got that far up, unless I ordered a meal. I ordered the second sandwich as a "sandwich only", not a meal. Somewhere, in there, I should have had a hashbrown, and a cashier usually verifies if it's a meal or a sandwich. The owner of the property used to be BIG on suggestive selling. I know that because I used to work for him ages ago at a different store. Because of a misunderstanding, I also got attitude, which appears to be the norm, since it was done within earshot of management. I understand it's a crap neighborhood, and the customer base really not the best to deal with, but it's the second time in what...ten years that I've been there? I'm not trouble, and actually sympathize for those that get low pay to deal with to them, a stressful situation. If the cashier was smart, she could have just told me that she misundertood due to the commotion earlier, and asked me if I still wanted one. A proper manager usually would have no problem figuring out the difference in cost and charged as appropriate. Wish I had the receipt, as I probably would have questioned it right then and there. Curious to see what actually happened. read more

I'm currently sitting in the drive thru for over 30 minutes.... 9 minutes since I ordered. people passing me behind me with their food. I got nuggets and 2 mcdoubles fried and a soda.... but apparently. because I waited to order so long they want to me wait longer! Worst service ever ! I got passed as I waited at the mic like I was asked too and they took those orders before mine, and proceeded to make me wait longer read more

Yo, I don't expect much from McDonald's when it comes to: -taste -nutrition -environment -service -freshness But I DID sorta think that it could maybe, kinda, step it up in terms of: -KEEPING ITS FOOD WARM, FOR FUCK'S SAKE!!! My fries were cold, my burger was cold. If you'd told me that I had been eating fancy erasers that smelled vaguely like fastfood instead of real fastfood, I would've totally believed you. read more

Was near the area after going to niagra falls and I stopped in to get a sweet iced tea And I get my drink and she says here's your iced tea and throws sugar packets at me. I shrug it of and take a sip of the regular tea to find that it had gone bad read more

This location is complete trash and in a trash area! Workers are dumb and don't know what they are doing. Messed up my meal twice after I corrected them. Complete dirt read more

This company is not very sophisticated because, the food is not well cooked and you did not give the famous Youtuber well known as Arcade Craniacs the correct order. WOULD NOT EAT AGAIN!!! MY EXPERIENCE WAS VERY FECES!!! read more

Never, go here if you want FAST food. The food is standard McDonald's and tastes uniform to what you would expect an any other location. The service though is slow. It took 45 minutes on a Tuesday night to get a Big Mac from here. read more

Stopped here to get a quick dinner to go one night and it took half an hour to get 4 food items off the menu, mind you this is a fast food restaurant, I'm standing waiting to get my food and about 10 people who came in and ordered food after me were served first, which during that also included their orders being messed up as they were not given the correct food which continued to delay the situation, needless to say if you are stopping here for "fast food" I would not recommend it. read more

Best Coffee around!!!! I go through several McDonald's only for their morning coffee. It is excellent and you can not beat the price. I wanted to write a review for the Niagara Street location because they are by far the friendliest staff out of all the ones I stop by. They are the only McDonald's that will see a line waiting for food in the drive thru and the employee at the first window will go get my coffee and give to me. I never have to wait in line for JUST coffee. They are happy and friendly ALL THE TIME and make me smile in the morning . Great job Niagara Street crew!!! PS...I wrote this review but submitted under the WRONG McDonald's. I want to give the credit where it belongs. This review is for 390 Niagara Street. read more

I ordered 2X Cheeseburgers one came with a free piece of tape! I got a refund and no apology. The night manager was actually debating on not even giving me a refund! read more

McDonald's - Piece of tape in my burger at Mc Donald's! - Fast Food Near Me - Buffalo, New York