I haven't been back to this Wendy's in yearssss! I think I was just traumatized by the service and how bad the experience was. Like baked potato came with nothing but the potato. No chives and no sour cream.. nada. Anyways... So we had to pick up something at Best Buy, and ended up eating lunch here. Let me start by saying... thank you, whomever made the decision to renovate - the space is brighter, cleaner and nicer looking! Updated the way they manage the lines and the awesome coke machine (less sloppy all around!). Service was good, took the order, no issues. Paid. Waited about 5-7 mins for our food. Grabbed a table (a little dirty but we wiped it down). Now - burgers were good! Dave's single, Dave's double, juicy. Something about their patties, tastes better than others (MD & BK). The fries were crispy. The nuggets were ok (used to be better! Remember the dollar nuggets?!?), buffalo nuggets was ok, and my baked potato... came with everything. Chives, butter, sour cream and a spoon. lol. I'm easy to please. It's fast food so my expectations are not high, just want to get my food right. But wow, the prices for fast food have certainly gone up... spent $45 on this lunch. We enjoyed it and would come back again if around the area. read more

Wendy's - Fries and nuggets - Fast Food Near Me - Brooklyn, New York

Everything is terrible about this Wendy's location. Employees are incompetent, slow, the place is dirty, soda machines are empty. This place is a mess. Very surprised considering the neighborhood this place is in. read more

This resturent service not good,is very bad,manager is realy stupid.Manager don't care any one in the resturent.who is going to pick up order or dine in customer.and online delivery service is realy realy bad.if you order in this resturent,you have to wait like 1.30 to 2 hours for your order. read more

I have been going to this location for 12 years and they have always had good food, service, and this restaurant is always clean and maintained well. read more

This Wendy's has a convenient location right off the Belt, and is an easy place to stop if you're shopping at the nearby Target, Kohl's, or Best Buy, or the BJ's down the road. There's a large seating area inside (and some space outside), a pickup window on the side, and shared parking in the lot, but considering their car-friendly location, I wish they had been designed with a real drive-thru lane too. I mostly come here for breakfast when doing order pickups at stores, and I've been a bit obsessed lately with their honey butter chicken biscuit. The biscuit is rich, buttery, and flaky, the chicken is fried just right, and I need to figure out how they make that maple honey butter so I can copy it at home. I mostly order on the app for the perks and the points, and pickup has been easy (except the time they apparently never got the order and had to look it up). It's fairly empty in the mornings too, which is another plus, as they definitely get busy throughout the day. read more

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The Wendy's at 1602 Shore Parkway, Brooklyn, has earned its reputation as a premier fast-food destination by seamlessly integrating the brand's core values with an enhanced customer experience, making it a definitive standout in the local scene. Unlike many urban fast-food spots designed purely for hurried transactions, this location offers a significantly superior dining experience. The fundamental draw is the unwavering commitment to quality ingredients, beginning with their guarantee of fresh, never frozen beef. This promise translates directly into the rich, meaty taste of signature items like the thick, juicy patties in the Baconator and Dave's Single, setting a consistent standard for flavor that many competitors struggle to match. Beyond the burgers, the location caters to all tastes and times of the day. Customers appreciate the menu's true diversity, from the selection of hearty, fresh-made salads to the popular and convenient breakfast offerings that leverage the same commitment to quality ingredients, while the signature Chocolate Frosty remains the perfect sweet finish. Crucially, the physical environment and service model elevate the entire experience. It boasts a spacious and inviting interior, featuring modern design elements and ample seating that foster a comfortable, casual atmosphere. The layout enhances customer autonomy, particularly with convenient self-service drink and condiment stations, which contribute to the dining ease. While this location, like many popular fast-food chains, may experience occasional inconsistency in service speed or staff training during peak hours, the overall setup--including excellent accessibility and valuable free parking--creates a more streamlined and generally positive interaction. This blend of reliable, high-quality core products, a superior dining ambiance, and a service model focused on convenience is what ultimately distinguishes the Wendy's on Shore Parkway as the best and most dependable fast-food choice in South Brooklyn. read more

Great Food. Service is Excellent. The Ambiance is Amazing.... I would come here again to eat

This will definitely fall on deaf ears but the other day I waited around 10 minutes for my mobile order to be completed. I move to the counter after not hearing any alerts and the cashier asks what my order number was. I couldn't tell her because the app wasn't moving forward. The decide to make a new order but after a minute, the app revealed my order number because earlier it was trying to connect to wifi, so it just didn't work. I informed the cashier and she decides to look at the finished bags. Mine and my friends orders have been sitting there for awhile it turns out. He didn't have a problem with his app, so basically if we didn't ask, our orders would've just sat there quietly. There were no other patrons waiting for food by the way. The garlic fries were heavy on the sauce though, so that was cool. read more

Worst service imaginable. Large bodied manager refused to refund the full cost of the 10 pc nuggets they gave me with no sauce. Waited in line 15 minutes just to get some kind of sauce but nuggets were cold by then so asked for refund. Manager then gave me $4 cash refund instead of the $5+ he owed me. Brought it to his attention and he asked me to kick rocks. No clue why people go here since they take forever to serve you, never give you what you actually ordered and then take part of your refund when they mess up. God willing they fire that guy and make some serious changes there soon. Can't believe Wendy's literally has their employees STEAL from their customers like that. Anyways definitely not going back there in person. Not worth the service, wait, missing items and the risk possibly having part of a refund stolen. read more

Came in during lunch time, there's already a long line forming at the counter. Once I placed my order the wait time for my food was another ten minutes. The fountain area was kept clean and tidy, but the fountain drink tasted a bit off. My burger tasted good; cheesy and greasy, just the way I liked it. The tables for indoor dining was sticky and dirty, I had to clean the table with my napkins. read more

Wendy's - Front counter - Fast Food Near Me - Brooklyn, New York

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It's rare that I'm craving Wendy's however I can really go for Chili and taco salad. I finally have my appetite back. This afternoon, I made a tuna fish sandwich. It's always a good sign when I want to eat. No cough at all. I'm concern about running low on antibacterial wipes though. I've been watching Niall Horan Carpool Karaoke on repeat. My favorite song on his new album is Dear Patience. The lyrics are profound during this time. read more

WORST LOCATION. They never get a order right, shut this place down. They're horrible. Get people orders correct and maybe you get treated better. Idiots read more

The employees have great customer service. However, management or the owners of this wendys needs to hire a security guard, witnessed 3 people in this wendys that were extremely suspicious, 1 of them in particular went in the bathroom with a needle and seemed extremely out of touch with reality. A lot of the customers seemed very scared. Please protect the staff and the customers that would like to dine in read more

Be aware. Customer service is terrible. Most of the cashiers and managers appeared overwhelm, uncomfortable - afraid to look you in the eyes, very lost or unexperienced because every visit to this location always has encounter problems with my orders, missing items, receiving the wrong item or been over charge. This is my 3rd time I been back to this restaurant mainly because it is a convenient location next to the Highway. It appears there is a theft scheme going on with the cashiers and probably some managers because they overcharge me every time I use the application and this last time I demanded a full refund and instead the cashier just took cash and gave me a partial refund which I challenge immediately. I tried to explain to both the cashier and who represented themselves as a manager the overcharge to my credit card. The cashier removed herself to tend to other customers and the manager ignored me by saying everything is ok. The cashier decided to use another's customer app order and scan my discount and issue me the missing items taking it from the unaware customer. Seems very suspicious the not once but every time I visit the same issue appears and involves monetary issues in addition to terrible service. You are force to ask for everything even if you order a salad. I can write so much but I think I stop here. read more

We were starving and this was nearby (we were going to Best Buy) on 11/8. We decided, why not have Wendy's as it's been awhile. They are always good for their 4for$4 deal. We decided to go inside rather than order at the window outside (long line and there wasn't much social distance). There was a long line inside too (confusing because there was a mobile order line and a regular order line) but no one was moving away (just standing there waiting for their orders) so we weren't sure we were on the right line or if they ordered already. While waiting on line to order, we decided to download the app and do mobile order so that it might be faster since there is a separate 'mobile order' line. However, the wait for the mobile order line was also long and it still took long to get the food. Also, it was unorganized so I think our order had some other items in it that wasn't our order.- Thanks for the free extra food? We ordered the 4for$4 and other items. It was not bad... it is fast food and small portions since it is Wendy's. read more

Beyond incompetent. The staff saunters about like they have all the time in the world, while the lines grows longer and more impatient. So why did I come here? Because my H had a hankering for it. Otherwise you couldn't pay me. Miserable place. 15 minute wait for fast food is outrageous. read more

Wendy's - Fast Food Near Me - Brooklyn, New York

Horrible experience. I ordered through UberEats but the blame lies only on Wendys, delivery took 1.5 hrs although it's located only 2 miles(7 min by car) from my house. When food finally arrived it was not good at all-cold, stale, missing important ingredients from Pretzel CheeseBurger-beer cheese sauce & mustard sauce, burger patty was flavorless & tasteless Baconator fries also not fresh, cold, missing cheese sauce&had almost no cheese on them. My 1st ever trying Wendys was very disappointing. Definitely will not order from this location again and filled a complaint with UberEats!!! read more

Just your typical Wendy's. Not really any complaints here. Food was good. There was a bit of a wait but nothing shocking based on the amount of people in front of me on line. There was a bunch of seating so I assume that this location could get pretty crowded. It is right off a busy highway so it makes sense. Plenty of parking. It shares a lot with a bunch of other stores. I think it is pretty cool that there was a "walk through" instead of a "drive through" so you can literally walk to the door and order. Also the bathrooms were very clean read more

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Basic Wendy's. From line to food in have took a solid 12 minutes. Food is your standard Wendy's fare. What's nice about this fast food joint was there was not anyone lurking around asking folks for change. This is the norm in most NYC fast food places. Tables were clean and plenty of seating available. Order was correct. What is disappointing is there is not free refills on drinks as the drink dispenser is behind the counter. Plenty of parking! If I had to go to a Wendy's this is it. read more

Wendy's - Baconator and baked potato - Fast Food Near Me - Brooklyn, New York

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The perfect way to get your Spicy Chicken sammy and Frosty fix while social distancing. There is actually a Wendy's location that is much closer to me, but I prefer this drive-thru since it's much easier than finding parking. Lines are usually long on the weekends, but move quickly. read more

Nuggets are my go to choice at Wendy's! I always order on the side window because I feel like it's faster. The family nuggets are worth it here! You get 50 of them and it comes with 10 sauces. It's about $13 for the nuggets. For 20 pieces it's about $9 after tax. I usually get honey mustard and bbq! I also like their spicy nuggets and fries! Best place to stop at for food if you're by ceasars bay! read more

aint no. wayyyyy not even lettuceeee. its okay since i got more than one burger but yeah... read more

Wendy's - Fast Food Near Me - Brooklyn, New York

Wendys app is worthless. Might as well scrap it altogether. Few times in the recent year I want to order ahead, it goes from barely working to not working and then I proceed to another place. Its 2023 and they still can't get it right read more

Don't think ill be back here, had 2 bad experiences in the same week. 1: went w/ my husband & he ordered a grill chicken on lettuce w/ mayo. The pady asked to u want tomatoes, again he said, i want a grill chicken on lettuce w/ just mayo. Then she asks about some sauce. So he says for the 3rd time, i want a grill chicken ON lettuce w/ some mayo. What did he get, a grill chicken sandwich w/ lettuce. He ordered it the same way 3 times, then the lady goes when he asks for a manager, oh i didnt hear you. We go back last night, she sees us & says something to the guy next to her. When we get called he takes our order. 2: I ordered the southwest avocado blt salad(the wendys by me always asks which chicken i want)w/ the homestyle chicken. As my husband places his order a side cesear salad w/ a whole piece of grilled chicken I see on the screen homestyle chicken $6.29 so I say something he goes, oh the chicken is extra for his salad. We get our order & my husband brings it over & i asked, did u order a sandwich. He goes no. So my salad had grilled chicken, his salad had a half a piece of grilled chicken & we had a homestyle chicken sandwich. Let me add, both times the manager made it right, but theres no reason for this to happen. If you would have listened the first time the order would have been correct the first time!!! read more

This franchise is not perfect but no where near great. Wait time is longer than other franchises and the workers hired doesn't seem to know what they're doing at times or just taking their time. Food is a hit or miss. read more

Terrible service. Ordered on app and waited nearly 3 hours for my food and they told my deliveryman that they don't have my order even though it's clearly ordered on the app. I've tried to be patient with them but they ended up disappointing me. Can at least give a heads up if the order isn't going to be fulfilled instead of letting me wait 3 hours to find out I won't have any dinner tonight. Wouldn't recommend to eat here, especially for takeout on mobile devices read more

served me moldy food. i went to tell them, i didnt really mind i just wanted to let them know for the rest of the customers. the second i told someone there was mold in my food, and brought it over to show them, they said it was bacon. i told them bacon is not green and all the workers started to avoid me and give me the silent treatment. i was able to get in contact with the company and they did nothing to help. read more

Wendy's - a plate of french fries with cheese and bacon - Fast Food Near Me - Brooklyn, New York

This is trash. I do not understand in what world does this look good? This is not the first time I have gotten my food like this. I pay 42 and change in my whole order and this is half of it. I cannot stress this enough but pick up your food instead of delivery or any online delivery. I would of gone down to the store but I'm currently pregnant and in bed rest. So thank you for making my food this unpleasant and unsatisfying. read more

Wendy's - Bacon cheese fries. - Fast Food Near Me - Brooklyn, New York

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This Wendy's is awful. They don't have enough staff so waiting on a Sunday afternoon that is not lunch time takes half an hour to an hour to get your food. read more

Unprofessional, waited over 20 minutes for two burgers and the people behind me got their orders before me. No communication with employees whatsoever, if I never walked up and let them know about my order I woulda been there for 30 mins Not even a thank you for waiting read more

This location opens at 7am so i place an order through uber eats at like 7:10 and find it amazing how one of the first few orders of the day can be wrong. Ordered 3 large seasoned potatoes and some how wound up with 2 orders of fries. I am going to guess that being able to read an entire invoice properly and get it right is not a qualification. Or it can be just a lack of caring which is sad since minimum wage has gone up. It might as well go back down with this kind of service. Also the frostycino did not have any frosty taste at all. So sad. read more

Only bad thing here is theres always long lines, but that's also a good thing. More customers means hotter sandwiches made off the grill, fryers are constantly frying fries. Salads are fresh, leafy greens are green. read more

Wendy's - Spicy Chicken Caesar Salad. - Fast Food Near Me - Brooklyn, New York

This is a very well run and maintained Wendy's. I have been here twice and both times was impressed with the staff and how clean they kept the restaurant which was mobbed on both visits. Wendy's is fast food but well made fast food. Special kudos to the manager whose name begins with the letter K. I forgot the rest of his name (sorry!) but he is tall and wears glasses! As I ate, I watched him manage his team with skill and professionalism while at the same time making time for his customers. Also special mention to Uzna who waited on me during my second visit and was both efficient and friendly (as was the person who helped me during my first visit but whose name I can not remember). It was impressive how they kept the ordering line moving but if you are planning on sitting outside, a better option might be to use their outside walkup/takeout window where the line looked much shorter! Finally, check out their special deals if like me, you don't like to spend a lot of money! Currently they are offering .50 Frosty's and a 4 for $4.44 deal! read more

Long lines? Sure moves fast everytime i come here, full cashiers to take orders. Theres always something new to try here. Today i had the orange mango drink, and hubby got blackberry lemonade, it was awesome!!! Always here for the #1 or #2 meal, chili! Nuggets and theeee best sweet sour sauce! So hard to choose between the sides, so i always mix it up from baked potato, salad, chili, fries. Im always here when i shop or going to bjs. ANother favorite asiago spicy chicken or cod sandwich. I miss the pretzel bun please bring it back!! read more

Wendy's - Bacon and bleu, pretty good - Fast Food Near Me - Brooklyn, New York

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the owner of this should put more staff or change it, way to slowwwwwwwww. mess up order all wrong, not profesionall at all. avoid this store read more

The line here is always long and I mean long that , I be waiting for like 30 min for like a burger and fries. The food is good , never had a complain . read more

Horrible service. I ordered my food past and was told that they were only accepting mobile orders. I ordered via my mobile app and when I went to the walk up window, they said they were closed. Did not tell me how to get my refund or offer a credit nothing. read more

I come to this Wendy's all the time. I like that they have a walk up window but wish it also had a drive up window as well. Every time I come here, there is always a line, no matter what time of day or night. The lines always move quickly and the staff working is always very friendly and lots of smiling faces. The food is consistently hot and fresh, I have not had any issues with my order. Even with a fast turnover and quick service, the food is still right on point. Every time I have been inside, the floors are clean, the tables are clean, and of course, the bathroom is clean. I am a sucker for cleanliness in a place where I am getting my food. read more

Terrible staff, gave me a chicken burger instead of potato. They're lucky we are in a pandemic when people find out the orders are all wrong. Seems like the better choice is Five guys , which is right next to them. read more

This Wendy's is always packed so expect to spend an extra minute or two in line. Management really cares about their customers here and they make sure their workers are on top of their game. Burgers are awesome here, i love the simple junior cheeseburger deluxe and the spicy chicken nuggets. They also have a walk up window if you do not want to go inside. The only problem i have with this particular location is they are stingy with their sauces. read more

Wendy's - Fast Food Near Me - Brooklyn, New York

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