Bad customer service, and they served my family of 6 stale food that had been sitting out for a long time, and we had to go back for corrections. Additionally, there was a female working behind the counter rubbing her stomach under her shirt. read more

I'm not picky by $29.00 for two people and nothing was edible. I tried, I really did. Meat so overcooked it could have been mistaken for charcoal. Oil so burned that our two large sun lamped fries were hard as stone and still cold some how. The cook was clearly new or just simply couldn't make an order for the only two people in the building (won't say restaurant). At least we got an apology for the length of time it took to get served. It was clean in appearance but no paper towels in the restrooms. Not a great experience. Happy that I could blame the spouse for selecting them when I wanted Burger King across the street. It was just BAD. read more

Food is always cold , EVERYTIME I come. Wrightsboro Wendy's & both Walton Way Wendy's suck. Foods always cold & has been sitting for a while , no matters who's working & what time I come. Never makes my order fresh like I ask. read more

Terrible customer service! I asked for a crispy chicken BLT, I received my sandwich with no tomato. When I went back and told them they didn't put no tomato. The girl told me tomatoes, Don't come on the BLT. they only come unless you get the crispy chicken BLT I said that's what I got. She said ohhhhhh....Horrible service. read more

This place is in trouble. I rarely write a bad review but... 1)The lobby is being severely neglected. The front double door malfunctions so that only one of the door opens. 2)There is no Ketchup in either of the dispensers. There is no ketchup available at the register, only at the drive thru. 3)Tables are not being wiped down. There is dry soda and sauces visible on many of the tables. 4) There is no ice at the lobby soda dispenser. It is available behind the counter but they forget to mention it. 5)Several customers have already complained that the Soda in the lobby dispenser is flat. Total breakdown in maintenance. I hope they get their act together. read more

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Nasty smell, dirty place and worse thing, a plastic inside a sandwich!! People get paid to do a work, at least try not to let plastic in the food. read more

Wendy's - A plastic inside a Jr. Cheeseburger, that black thing on the lettuce... - Burgers Near Me - Augusta, Georgia

If I could them a zero star I would of. Very disorganized and unprofessional. Order my food 40 minutes before going into the store came in and they gave me hard time to get my order. Ended up canceling my order and leaving. Prefer going anywhere else then this place ! read more

I went to this Wendy's to try the Chicken Parm sandwich. It was disgusting! First, the place was filthy. The sandwich tasted like it was at least 2 days old. The bun was actually crumbly at the bottom. The meat tasted old and spoiled. Same with the sauce. To top that off, the manager spent about 5 minutes yelling across the counter with a guy he had apparently recently fired. The issue was, the fired guy was an assistant manager. Come time to go home, he went home, even though his relief was not there. They should have taken that someplace else. There were no napkins. There were no straws. I had to wait a good 15 minutes on my iced tea, since they only make unsweetened when they need it. The frys were certainly not crispy. More like cold spaghetti. I threw out most of my meal.Won't be going back there ever again. read more

Please stay away from this Wendy's restaurant i ordered a fish sandwich and it has been sitting out for over and hour will not going their gain hope anyone else does either read more

Where to start. The staff are rude, and they make you wait 10 to 15 minutes just for some fries alone if they don't feel like it. Second, the place inside is poorly cleaned, and you can see roaches. Third, they don't even wanna make drinks. Sometimes, I tried getting a mango Lemonade and they told me they wouldn't make it at all. I would not recommend this place to get your food from at all, especially if your DoorDashing read more

Just don't. If you got a half hour to wait on just a frosty or sitting on island time and this is the only restaurant on the island still don't do it. read more

Very rude and unprofessional. The lady in the drive thru today was cussing on the speaker along with saying she not holding on when we where trying to see what else to order. Will definitely be calling corporate cause if you don't wanna work in customer service don't. read more

First had to wait about 10 minutes in the drive thru before we could order. Then another 10-15 minutes waiting to get to the window, then another 2-3 minutes before someone came to the window. With that kind of wait, we expected the food to be piping hot. NOPE! Fries were lamp warm, nuggets were room temp, one sandwich was sorta hot. Don't believe I got the correct sandwich at all, but not worth the hassle to drive back. The best thing about this visit was the young man who took our order at the drive thru. He was very polite. Get better Wendy's, Dave would be disappointed read more

I really don't expect very much when it comes to fast food customer service, but this location is just so bad that I had to leave a review. Also, if this was a one time thing, that would also be understandable. Everyone has bad days. But I've had similar experiences many times at this location. For starters, I'm guessing that they have a low quality speaker for the drive thru. At least that's my assumption as to why I have to repeat my order 5 times in order for them to understand. But I'll let that slide. There's nothing that the employees can do about that. But then they don't even let me finish ordering. After each item, they give me the total and say to drive around... Ummm, I wasn't done yet... But whatever, not too big of a deal. They don't ask what size I want my meal. Even when I specify large, it's not put in as large and I have to repeat multiple times until it shows up correctly on the screen. Then I get to the window see all the employees just joking around with each other, and no one seems to care that I'm at the window. When someone does eventually notice me, they'll come to the window, still talking to their co-workers while they hand me things. Sometimes it's my order, sometimes it's someone else's, they don't seem to care. Again, this was not a one time occurrence, it's like this most times I go. Then when I do end up getting my order, I never get any signal that they've given me everything. No thank you, nothing. They just close the window and I have to assume I've gotten everything. And after all of that, it ends up being 50/50 whether or not my order is correct. Forgotten items, incorrect sizes, onions when I said no onions etc. Overall, this place needs a management overhaul. It's complete anarchy, and no one is at all interested in serving anyone. read more

Horrible restaurant bad costumer service bad restrooms and bad lobby area doors were nasty too man just bad overall fast food restaurant experience!! read more

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Asked for no mayo on burger received globs. No sauce put in bag for nuggets. Lemonade taste as if container hasn't been cleaned in weeks.

The service is very slow employees don't assist one another knowing there's a long line at the counter the young man at the drive thru had full makeup on it's okay you have a sexual preference but don't bring it to work where children question there parents about ha appearance the fries were like warm along with the sandwich read more

Everytime I go to this Wendy's they give me the wrong sandwich!! I asked for a Barbecue Sandwich #3 tell me why they gave me a regular cheeseburger . Y'all better tighten up before I get corporate on that ass. How you got a easy job but can't get a simple sandwich right. Than they act stank when you ask for sauce tf. read more

I went inside to get a to go order. They were very busy but it seemed like they were getting food out quickly. well that is after the cashier rung the order up. Why the cashier had to be agonizingly slow I have no idea. I grabbed my things and off I went. To my surprise I went for my soda and found that it was lite on the ice and lite on the soda. The reason I didn't notice this in the restaurant was I had a drink holder with two frostees in it. Then the fries were old/cold. The length of the wait, my drink lacking drink and cold fries gives this place a bad review read more

Wendy's - Not much soda put in my cup. Not amused. - Burgers Near Me - Augusta, Georgia

Me and my family came to this establishment on December 1st 2018. The food was correct and it was good. I'm writing this review because Wendy's restaurants seem to be disappearing around our area and I don't want to see the same happening to this one. This place REALLY needs some cleaning! The carpets are sticky and seem to have not been cleaned in awhile. The bathrooms are very nasty. I don't know if others are like me, but when I come to a place to eat if it's not clean enough it will turn me off from the food. Hoping this is corrected. My family went on and on about the shape of this place. I have always loved Wendy's! Please think about fixing this. read more

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Can you give zero stars? The lady behind the drive through mocked me; highly unprofessional. I had no reason to stick around and will not return. read more

Today I went in for a 4 piece nugget, medium fries, and a junior frosty with the key tag. The whole ordeal was so much harder than it actually should have been. Rather than being able to get my food and go, my order was held up because of the frosty. The cashier was told to finish up my order and she never did. Ten minutes later, as I was waiting to tell the people behind the counter not to even worry about the frosty, it came out. When I brought it home though, it was COMPLETELY melted and had a foul smell. I threw it out. Completely disgusting and a waste of time! read more

I ordered a 4 for 4, a med vanilla frosty and a large strawberry lemonade. The fries had absolutely no salt and were awful, I didn't get the ranch I requested for my nuggets, my vanilla (which she read back to me) came out chocolate, and the strawberry lemonade tasted like cheap compared to other Wendy's I've had it at. I guess most of this is my fault for ordering at night and not checking before I drove off but wow. The only thing that came out correct was a burger. Definitely won't be back. read more

I went there to order food for my co-workers and myself, I order 3 drinks and a salad and some burgers. I told the cashier that i did not want cheese in the salad and she replied saying that there was no cheese in the salad. I told her again no cheese just to make sure she understood. I did receive my order pretty quick, but when i got my order I asked if i could have a cup holder to put all the drinks in. I waited 10 mins to get a cup holder! I just grab my drinks and food and left. Then when i got back to work there was cheese in the salad! I decided to give them a 2nd chance when i went back (BIG MISTAKE!) I asked for a salad with no cheese (they got it right) but when i got back to work they gave me 2 knives instead of a fork to eat my salad. I was so upset, where they thinking i was going to eat my salad with 2 knives? I do plan on calling there customer service line because not only did they get my order wrong but they also were not friendly either. DO NOT GO TO THIS WENDYS! I have been to other wendys that have been a lot better then this one!. If i could give them a zero I would! read more