Updating: they've improved since review/day 1 but a drive-thru is still incredibly slow and the cashiers never know how to work their own wendys mobile payment system. Me the customer has to show them which I have no clue how to work their cash register but have and can figure it out on multiple drives through occasions after convincing the drive-thru person to turn their screen my way so I can show them. I've complained to corporate too and will update this review to a better star rating if these folks can improve! Updated from a 1 star to a 2 star today. Product is great, people and process are where the improvement is needed.
The worst experience at any restaurant ever. Wendy's, in general, has a reputation around here off being a pretty slow drive-thru experience. Today, I sat in the drive-thru line for 15+ minutes then said the heck with it I'll order online with the app. I then submitted my order and checked in at 6:52 PM. I didn't get my order till after 7:30 PM. The entire staff needs to be fired and replaced or store shut down for extensive retraining. Horrendous experience! I'm not complaining cause I want free food or any compensation of any sort just a competent local store to dine at would be nice. Wendy's needs to send someone from corporate down, maybe a couple of someones to help teach this place how to process and get orders right! Their were a handful of people behind me that had the exact same experience whether they come online with it or not who knows. And people, I love Wendy's, the product itself, sandwiches are always great. The service and experience are where the problems are. I love my spicy chicken sandwich, the fries only always taste good if hot otherwise they taste like cardboard. Drinks are drinks and all taste the same. Frosty is always good. So great products but horrible in house processes with training, recruitment, staffing... I'm not sure? This store is local, I love the spicy chicken sandwiches, I guarantee I'll be back and try it again but not for a while. Improve this store, I'll be back and will gladly update this to a better one if given a better experience. read more